UPS Reviews 

Too bad I can't go minus 10 UPS Canada has to be the worst transport company in Canada if you live in a major city might be good i live a few hours north and they are never ever on time packages leave from Bc get to Lachine quebec then Kirkland Quebec and stuck there for days !!! And this time of the year they are shit of of luck they can't use there famous excuse delayed because of severe weather lol had a account with them closed it down and iam going to check with my suppliers anyone who only has UPS as transporter I will close my account with them also UPS really seem like they don't care

This is the most frustrating experience, dealing with this company! I would never ship with them and also will not order from Costco Online just because they use UPS as their delivery service. If you complain to UPS they sent my parcel back and had to contact Costco to get it returned to the address it was supposed to be delivered to.

When I tried to contact UPS customer service over the phone, their system advised that waiting time was 16 minutes but actual waiting time was doubled. I am not sure how UPS phone system calculated the waiting time. UPS transferred their customer service call center to overseas. I can hardly understood what customer service agent talk! The UPS customer service agent told me that he's running out the time while I was questioned him. UPS customer service agent had to end the call with customer within 5 minutes while they were keeping customer waiting much longer. What awful service.

I had to send documents through UPS from Canmore to get my German police certificate. It supposed to arrive there in 3 days now it’s been delayed for 3 weeks and under investigation. I need to get my documents ASAP because I can’t start l my job without it. I need the certificate for the government job ASAP and they’re waiting for my certificate to arrive. My job is already delayed for a week and I don’t know where are my documents. THATS THE WORST COMPANY!!! I can loose my job and income bc of them

I was waiting to receive my new work laptop days away from starting a new position with a company. Driver claimed “receiver not home” (which wasn’t true) and took off simply because he lacked the basic intelligence to use the building’s intercom so that I could buzz him in. Or he simply couldn't be bothered taking 5 seconds to use it. Customer support couldn’t do anything about it and also revealed drivers aren’t allowed to contact receivers via phone if they have trouble with deliveries! Whoever came up with that policy is a genius!

Ça fait 2 livraisons que le livreur mets de gros colis en pleins milieu de mon terrain et il n'est même pas capable de mettre mes colis devant la porte comme les autres compagnies !!! Très fâchée et même si y'a pas d'auto, on est là ou les caméras !!!

They claimed that they did not have a complete address. They did as the original order has the complete address on it. They try to blame it on that 10 days later. I still have to wait to get my package will be 12 days by the time it gets here because of their error, which they blamed on me.

I had a package scheduled for delivery on June 5. At approximately 4:30 p.m., the UPS truck pulled into my driveway. I went outside and waited on my front step, expecting my package to be delivered. Instead, the driver left without delivering anything.

I immediately contacted customer service and was told that someone from the Kelowna branch would call me back within the hour, that the driver would be redirected, and that my package would still be delivered that day.

After waiting 90 minutes without hearing anything, I called back. I was then told that my issue had already been escalated and that my package would now be delivered on Monday. The problem is that I am moving out of Canada tomorrow, June 6, and will not be here to receive it. I was relying on the package arriving on Friday as scheduled.

What makes this especially frustrating is that the package wasn't delayed due to weather, logistics, or the driver running behind schedule. The driver was physically AT my address and then left without making the delivery.

I explained my situation multiple times to different agents, including the fact that I will no longer be in the country on Monday. Unfortunately, it felt like this detail was not being heard or understood. During one call, the agent ended the conversation before any resolution was reached. A third agent, after I requested to speak to a manager, informed me that no managers were available and again repeated that the package would arrive Monday.

At that point, I asked whether the package could be redirected to Australia, where I am relocating, and whether UPS would cover the cost given that the issue originated with the failed delivery attempt. Unfortunately, I was still unable to get a clear answer.

I am extremely disappointed by both the failed delivery and the customer service experience that followed. I am unclear what to do at this point, and I hope UPS takes responsibility for what happened and works toward a reasonable resolution.

They did not deliver my package to my door. Instead of driving another 20 seconds to my front door, they left my package at the community mailboxes on the side of the road, for anyone to steal. I was lucky and got my package before someone else stole. it. It was an engine part for ,my antique car valued at $3264.87 Canadian dollars. TALK ABOUT LAZY !!! WHAT ARE THEY IDIOTS ?!?! WHAT KIND OF CUSTOMER SREVICE IS THAT?? *** BEWARE !!! DO NOT USE UPS FOR YOUR SHIPPING / DELIVERIES !!! ***

Horrible. I purchased an item online from Snapfish. I paid in advance for delivery. Then found out UPS is the shipper.
Their driver, according to their tracker, tried three times and failed to deliver. They are also claiming $20 in import fees to be paid to the driver. All while I am sitting here day and night waiting for the doorbell to ring.
The UPS driver did not try to deliver. This is an apartment building in Montreal. With all apartment buildings, you have to open the front door, and go in to buzz someone's doorbell. This guy did not come in, he did not even touch the doorknob to try to come in, or the door would have opened.
I have now had a chase with UPS itself that has no way for me to leave relevant instructions for the driver including my cell number so that I could coach him on how to turn a door knob.
I've had a chase with Snapfish who claim they can do nothing, so the parcel I've paid for (including prepaying the cost of shipping) will be returned and I've lost my money.
I've had a further couple of chases with UPS Canada. First, Snapfish customer service had told me to try phoning UPS. So, I phoned. A robot answered and told me to sign up for "My Choice" to leave driver instructions. The robot referred to no link recommended to sign up. Genius. I searched and found something to sign up, but only after you sign up is there a tab inside the account that says "My Choice" (clever!). I then clicked on My Choice hoping to finally give the driver my cell number so I could coach him to turn the door knob. Instead, it was exactly the same useless bunch of multiple choice text boxes that have nothing to do with the case of a driver not trying to deliver a parcel with an import duty on it.
I then struggled with the same UPS phone number & the robot at the other end to force it to connect me to a human. The guy who answered said he would escalate my complaint concerning the driver. However, there is no sign that anything was done. I told him I wanted to leave my cell number so the driver could call or text me when he arrived. The phone guy wouldn't take the information. Instead, the phone guy demanded MONEY. He told me to go online and PAY the $20 import fees! I said no, not another nickel until I get my parcel. Send the driver to my door and show me my parcel to my face, I'll give him the $20 bucks. The phone guy refused, now claiming I have to pay online because the driver doesn't take cash and doesn't carry a device with him to click my ATM card for payment. So... if the driver won't carry a device on his imaginary fourth visit, what was he carrying on his imaginary first THREE visits when he didn't show up and the tracker says he couldn't collect payment, couldn't complete the delivery? The phone guy had no answer, but continued to demand the money. I said no, I've been taken to the cleaners as it is with prepaying for an item and its delivery, I'm not paying $20 more so your driver can dump my package on a sidewalk somewhere.
I then tried contacting UPS Canada on X/Twitter. I sent them the tracker twice. No action.
UPS is a horror story, I will certainly never be ABLE to order anything ever again from Snapfish because they are using UPS, and I would never voluntarily hire UPS to do anything. They are totally incompetent from start to finish, and here I sit 5 days after my parcel SHOULD have been delivered, empty-handed and out of pocket with nothing but a waste of time and a runaround with UPS Canada to show for it. UPS Canada is a lousy so-called "delivery service" with zero "customer service" and a useless web site that offers no way to leave real driver instructions. It's just a bunch of checkboxes to choose where to drop the parcel, which doesn't work if there's an import duty to pay, and the driver is not showing up although the tracker claims he has shown up three times (and he didn't come in to ring the door bell.)
LAST TRY. Even tried in desperation to pay import fees online for the triple no-show fake "delivery". UPS won't take my VISA Debit, no other option i.e. Paypal. Snooty UPS wants what, a CREDIT CARD? NEVER NEVER deal with UPS, I've lost my PREPAID parcel & PREPAID delivery to these incompetents.

Colis retardé plusieurs fois sans raison et sans explication. Service à la clientèle difficile à joindre. Le colis qui devait être livré exigeait une signature. Le livreur n'en a pas demandé une et a laissé le colis d'une grande valeur devant la porte bien à la vue. C'est inacceptable. C'est étonnant comment une telle entreprise puisse demeurer en affaire...

Their customer service is okay, but very slow and they cannot deliver to PO boxes, this makes it difficult and trying to get through to their human agents is a pain. Also their shipping is very slow.

UPS is the type of company that never ever deliver anything on time.

did show up but the website caused me to believe i could get pickup with home made label. it should tell people that only formal labels allowed. i can't have a printer in my home due to sensitivities

UPS has drivers that mark attempted delivery when no attempt was made. This has happened to me on several occasions now. Then they say it will be sent to a access point by the next business day. That means on Friday that you need to wait until Monday to go pick it up. I live in an apartment with an intercom system, so when you enter my suite number it calls my cell. I can let you in from anywhere and I have authorized them to leave the packages at the door. They just don't want to try. Poor customer service on the part of UPS.companys should stop using them to ship packages. I know I will never use them.

UPS tracking is useless. They don't update if there is a problem until the date it is supposed to be there. Then they just say hold on until we figure out where the truck is, maybe in a business day or two we will know the new delivery date. I don't know why shippers use this company. From now on, I am going to ask what company will be delivering. If its UPS I will look elsewhere to purchase.

The worst ever courier service! They charge high and end up providing extremely bad service. Calling customer service was a terrible experience. We used UPS Canada for a domestic courier and they messed up handling a package containing important documents. On delivery, their driver threw the envelope in front of our door. The envelope was very dirty. When contacting customer service, we were transferred from one agent/department to another, with no meaningful result.

the worst delivery service ever. my purchases are 90% on line. the only problems I have is when an item is shipped with UPS, ether receiving or returning they're plain awful. I buy locally, nation wide, and overseas. they manage to constantly be the worst company. Embarrassing!!!!!

I bought a book ! It cost me 118$ just in import charge ! I have pay shipping who is already cost 25$ ! At least I receive the book ! The shipping was fast ! But I am very unhappy with the cost that they add at my doorstep ! I almost not been able to pay the deliver guy ! I was very angry when he said that I have to pay 118 $ I was sure it was a mistake ! The delivery man was kind and try to explain to me what happen, why I have to pay that ! This is a steal ! Other than the import charge price I am happy to have receive my book !

The UPS Insurance seems to be a scam. I submitted a claim for a package in December 2025. I was advised a cheque was sent in January 22/26. I have had to ask for updates 6 times and keep getting the same response that the cheque is in the mail. It is now May 28/26 and this is still no further along then it was on January 22/26.