UPS Reviews 

UPS envoie un sms , n'attendez pas votre livraison faites vous livrer en colis relai... Idiotement je tape oui.... 10 jours après rien plus de nouvelle... entretemps je reçois messages sur messages livraison reprogrammée, livraison reprogrammée...pendant4 jours. Puis plus de nouvelle. J'appel le point de livraison, ils sont fermés en plein déménagement ! J'appelle UPS vendredi, on reprogramme votre livraison chez vous vous l'aurez avant 19h... Lundi 13h rien pas de message pas de mail... j'appelle UPS, on me propose d'aller retirer mon colis au centre de tri à plus de 100km de chez moi !

We shipped 2 boxes of sentimental items from my parents house in one province to our province. We packed carefully and clearly marked both boxes as "fragile" and "this end up". The shipping store also added 'fragile' stickers.
All was well until the boxes arrived with exterior damage. About half of the items in both boxes were broken and damaged beyond repair. I filed a claim immediately but did not get a confirmation so I tried to refile only to get a block up stating I had already filed. I tried to contact someone but couldn't get past the bots.

Fast forward about 9 months when I finally got to speak to someone who told me that yes, they got my claim but were waiting on further information. I had no idea about this. There was absolutely no communication they needed more and since it was too far out of the claim period there was nothing they could do. Period. So now I have broken items that, honestly, probably aren't worth hundreds of dollars but were highly valuable to me.

I found the claim process too rigid and didn't truly fit my needs of claiming multiple items in a box and the lack of confirmation of receipt of the claim confusing, even though they told me they received it after it was too late to do anything about it. There should have been a lot more communication on the part of UPS. I was waiting for months for some kind of response.

Finally, although the people I spoke to were polite, they lacked helpfulness. There was no acknowledgement of my experience or suggestions of what could have been done or what next steps could be.

Ordered a box of TopPrint paper from COSTCO. Order #1295440757. It was to be delivered by UPS. Tracking #1ZA153R9204906969. Got a notification it was “damaged in transit”.
COSTCO sent a replacement box of paper.
When USP delivered that replacement, the box was busted, broken open at the corners then taped together with two plastic straps over the top. Contents okay.
Next, UPS delivered the first damaged in transit order with 500-sheet packets of paper, some damaged, thrown into a brown cardboard box that was falling apart.
A few days later a UPS guy came to pick it up. Does UPS do all this damage and pick-up regularly?
Never use this disaster of a company. But hey, companies still do.

This has to be the worst delivery service on the planet. Not one good experience with them on any of my deliveries. Tried to charge me 95$ on a 200$ package for duties. Went to border agency and it cost me 15$. Got my package. Terrible delivery times my package rn is a week late. Terrible customer service. I hope UPS goes bankrupt after I get this package

UPS is completely useless, If i could rate it a 0 i would.
Days on hold, no answers, and they barely understand English. Its rather sad, and very fusterating.

If I could give UPS zero stars I would. HORRIBLE delivery service and even WORSE customer service. You can’t even file a claim or get more info from anyone higher up than customer service. In the last two months I’ve had to file 2 claims. Both times, customer service PROMISED me I would get a phone call from claims department within and hour. This has happened 3 times and i’ve never gotten a call or an email. The amount of time that I have wasted with this company is ridiculous. Their services are completely unacceptable. Every company that uses them for mailing, I will file complaints to that company about the mailing service. I can’t complain to UPS since nothing happens and they already have an average of 1 star reviews with negative comments and they don’t care. When I have the choice, I will never ever use their shipping services. They are the worst.

Worst customer service I've experienced in my life. Online instructions weren't helpful, but the worst was having to deal with their representatives over the phone and especially via email. They not only did not read my messages correctly, but they also provided wrong instructions (we had to go to an in-person UPS store, and the agent in there said the instructions provided via email by their own colleagues weren't correct), and ended our email chain after I asked to speak to a manager. It's like they're trained to purposely make clients waste time and provide the opposite of what we need to do to solve our issues. I'm in awe.

If only I could ask to avoid shipping with UPS. One on two is trouble. Not finding address, delivery to a neighbor, send back to seller or forced to go take it out at their depot at 50km. I pay for delivery and their job is to deliver. We order constantly and problems are mostly UPS. Sad, I used to like their brown trucks. Customer service is mostly useless.

Dirty , late , broken , deliveries again this week . Lost my faith in ordering online . This company needs to be closed down . Customer service is non existent. I’m ready to cancel Costco membership just to be done with these losers . Awful awful service ! Run the other way if you see UPS is responsible for your package

Package was supposed to be delivered June 30th. There was an excuse about how the address provided was incorrect, which it wasnt. I called them and only got ai bots. They told me that they updated the address and it would be delivered the following day. Since then its been in Concord and then apparently “on the way” back and forth probably 4-5 times. Every time i call i get the same 4 people that can barely understand english tell me that its on the way. One day they said they had a problem with the truck so it couldnt be delivered. Bullshit. Theyre unprofessional and lazy. Never again.

Bad service, they said they attempted, when that's not the case, my door was not knocked and no call for buzzer or direct call, very unprofessional and frustrating

I have had the misfortune of having items shipped by UPS and each time it has been an absolute shit show. Delay after delay for ridiculous reasons. This time it was “bad weather” in Louisville Kentucky. After numerous phone calls to so called customer service i was able to determine that my package is in St John’s Newfoundland, 100 km from where i live and has been there for 4 days. I am not permitted to pick it up myself until UPS has unsuccessfully attempted to deliver it. That is their policy. I have been unable to determine when the depot is as that information is not for public knowledge. Never again will i order anything that the shipper sends via UPS and suggest everyone do the same. A horrible company.

Every time I'm given an expected delivery date it ends up being delayed. I never have this issue with FedEx.

3 items sent from USA 🇺🇸 to Canada 🇨🇦 all items arrived in Richmond British Columbia sorting warehouse cleared customs payed duty fees taxes. Notifications stating that my items will arrive in Prince Rupert on a certain date etc. Two items arrive the third items says a delay last scanned on July 15 and no movement wait a week nothing then call looking for a answer ups gives the same old customer service crap I feel bad oh sorry but it’s on its way then two weeks pass file a claim etc same old crap from customer service talk to this person then another then another how does a 3 foot box weighing 14 pound go magically missing from the warehouse ? Ups tells me to contact sender more ups crap 💩 I’m out of pocket ask about how ii get my duty I payed for click on a link that doesn’t work can’t understand half the reps on the phone. This is my last time buying from anyone that’s ships ups if you want my business usps from here on, You as a customer pay for a Private Shipping company that stand behind your item arriving and the end result sorry it’s lost. What did it grow two feet 🦶 and walk out of the sorting hub? Never again would I deal with this company I’m closing my account!

Spent $80 on a sunscreen that shipped fine. Received an invoice of $40 extra fee--that includes $25 'entry preparation fee'. I'm forever using USPS or Canada Post in the future--never UPS again.

I've never had a good experience with UPS. The drivers in our neighbourhood drive like lunatics. When the drivers throw your items down they are always on their phones talking to someone. IF the packages make it to the front steps it a miracle. Usually dropped in the driveway in the rain or snow. I had another bad experience with a mouthy driver. Honestly, companies, pick ANYONE other than UPS.

A UPS driver dropped off packages this afternoon. I was sitting in my car watched them pull in and then leave. They delivered to the business in the front and then our business in the back. It showed on my tracking that my delivery was received today at 1:07pm by Emily. Only problem is no one inside our business knew UPS was here and Emily is off work today. I had to walk outside to find my delivery stacked by the AC units. How is this acceptable? How can you show an item was received by A PERSON when it was left outside?

I am trying to run a small business and using UPS is a mistake for anyone because of the way they hijackyour shipments and then extort buyers for HUGE unexpected fees that amount to price gouging. They are never again going to have my business and any opportunity I have to hurt their business (within the limits of the law) I will not hesitate to retaliate for the lost money, sleep and sanity.

I'm shocked this company is still in business. Most horrible service, from delivery to call center to how the entire ecosystem is structured. It truly feels the heads of this company are disconnected from their customers

Jamais à la date indiquée au départ, toujours plusieurs jours passer la date. Un service pauvre et jamais de suivi clair quand on tente de savoir où est notre colis. Je donnerais même pas 1 étoile en vrai