UPS Reviews 

UPS clearly does not care about reviews but if you have the choice do not deal with them!
I paid $45.37 in import fees to UPS for a $100 pair of jeans from Nudie Jeans. My jeans never arrived and after some back and forth Nudie Jeans (terrible service too) refunded what I paid to them but UPS never refunded the import fees, and their reps kept telling me to ask the merchant to call them because they need information to continue their "investigation" which I did many times, and every new call they tell me a new lie. You'd expect a big company to take ownership of their mistake but no.

Bonjour,

Depuis le mercredi 8 juillet, je tente sans succès d’obtenir la livraison de mon colis à mon domicile.

Le livreur s’est présenté une seule fois. Lorsqu’il a sonné, nous avons immédiatement ouvert la porte, mais il n’est jamais monté pour remettre le colis. Par la suite, j’ai demandé à plusieurs reprises — au moins dix fois — que mon colis ne soit pas déposé dans un point de service. Chaque jour, on m’assurait qu’il serait livré chez moi, mais il a tout de même été envoyé au point de service que j’avais clairement refusé.

Le 10 juillet, j’ai demandé à UPS de récupérer le colis au point de service afin de le livrer à mon domicile. On m’a confirmé que cela serait fait. J’ai même perdu deux journées de travail pour rester chez moi et attendre la livraison, mais aucun livreur ne s’est présenté.

Nous sommes maintenant le 22 juillet et je n’ai toujours pas reçu mon colis. Cette situation me cause énormément de stress, car la boîte contient des articles importants. Je suis profondément déçue du service reçu, d’autant plus que j’ai payé les frais de douane dans les délais demandés.

Je demande donc que mon colis soit livré à mon domicile dans les plus brefs délais, comme cela avait été convenu. Je souhaite également obtenir une explication concernant les nombreux engagements de livraison qui n’ont pas été respectés ainsi qu’une compensation pour les journées de travail perdues.

Merci de traiter cette demande de façon urgente.

Cordialement,

Samael Noncent

I DID BUSINESS AT UPS 2647 ALTA VISTA DR. OTTAWA, STORE NO. 232. JAMIE DID A GOOD JOB MAKING A PRINT 6 X 4 FT. . SABIHA AND KASSIM ARE NICE GOOD UPS EMPLOYEES AND ARE VALUABLE PEOPLE AT UPS.UPS HAS BEEN AROUND FOR MANY YEARS AND THEY HAVE EXPERIENCE. GIVE THEM A CALL OR DROP BY. THEY CAN HELP YOU WITH MANY THINGS. JIM

Package delivery was supposed to happen yesterday. We are an office and close at 5pm. The tracking info shows that UPS tried to deliver the package yesterday at 4:40 pm and we were closed which is a total LIE. Today the package was to be delivered by 4p. Now tracking says by end of day (9pm) WE WILL BE CLOSED! Delivery is unreliable from UPS. Businesses should BOYCOT this company and send deliveries by someone else.

Im in Canada I purchase a lot of items from the USA.
The only shipping company that always has hidden costs to the buyer is UPS they are extortionists.
I am not the only person to experience this.
One thing I do is follow up with my suppliers and let them know.
I have more than one cancel the shipping with UPS.
It maybe only a very small portion, but if evey one who experiences this issue does the same thing it will get results

I will never again order merchandise from a vendor who uses UPS. This is the third day I'm waiting for a package all day with a note taped to my door telling them to ring the doorbell. My dog barks the moment someone comes to the door. I have been getting updates on the tracker for 3 days that they tried to deliver but I was not home. At one point it says "receiver refused the package". I talked to customer service twice. They promised a manager would call me. It never happened. In addition, their scanning devices don't work properly. So if you're dropping off a package at a drop off point, you need to wait for it to be rebooted. Avoid at all costs. Terrible service in Montreal. Bad business model overall with poor customer service.

Driver apparently doesn't know how to use Google maps to find my address, says address is invalid. Charged ~25 dollars brokerage fee for an 8 dollar sales tax.

From several times I've dealt with them: unreliable delivery times, false delivery attempts marked as receiver unable when I was home waiting for the package, rude and unhelpful staff. It's so frustrating to deal with UPS, I wish less companies used them, it would save me grief. Too bad I can't give them zero stars.

Colis livré 3 jours plus tard que date promise, colis endommagé car colis fragile et emballage fait de sac plastique mince et de piètre qualité au lieu d’utiliser papier bulles, livreur qui ne laisse pas de note, colis déposé à un point UPS sans me dire c’est lequel, etc…

I paid for UPS Worldwide Expedited through netParcel ($196.46 CAD) to ship infant formula from Canada to Morocco, a service advertised as 9 business days including customs clearance. Label created June 24, 2026.
On June 29, the package was held in customs in Casablanca. The notice was never forwarded to me or the recipient — I only found out by calling UPS Morocco myself the next day. I immediately appointed UPS to handle customs clearance and provided every requested document within 2 hours, every single time, over several days.
Despite my constant responsiveness, the file never actually moved forward. UPS Morocco agents confirmed to me repeatedly, by phone, that the delay was entirely internal to their clearance team — not caused by Moroccan Customs itself — and that they had no way to escalate internally, not even an email address to reach that department directly. I was also wrongly told that individuals could no longer clear personal shipments themselves — a claim UPS was never able to back up with any actual regulation.
I contacted 4 independent customs brokers to try to speed things up: all four declined, none of them handling personal, non-commercial shipments.
Meanwhile, the package sat in an uncovered, non-climate-controlled outdoor warehouse at Mohammed V airport, confirmed by UPS Morocco to exceed 40°C, for a product that must be stored below 22°C. After 8 days in these conditions, I formally requested a refund for product destruction. The file remained stuck for 9 more days (17 days total), with repeated generic responses ("we're working with UPS," "customs handling") from both netParcel and UPS Canada.
I ultimately had to file two formal complaints with the Better Business Bureau (one against UPS, one against netParcel) and open a PayPal dispute just to get a real response. Only after this escalation did both companies act quickly: netParcel refunded the full amount ($196.46 + $174.90 CAD) within days, and UPS (US headquarters) offered an additional goodwill gesture.
What stands out: once real pressure was applied, the resolution was fast and generous. But getting there took weeks of daily follow-up, dozens of phone calls, and meticulous documentation — a level of effort most customers can't or shouldn't have to put in. The system seems structurally built for large commercial accounts, with little mechanism in place for an individual with a single urgent shipment. I'd strongly recommend anyone shipping something important internationally to weigh this risk carefully before choosing a standard service.

Bought a Canyon bike in March of 2026. Paid $911.91 in duties BEFORE the bike was delivered. Their own website has the receipt on it. Being hounded continuously for the same payment. Multiple calls with agents stating it's been dealt with but still receiving letters from them, now with interest for overdue payment.

Avoid at all costs.

A birthday card to Australia, that was pledged to have taken about 5 days and at the cost of $185, was at first stuck in their Ontario system, with repeated non-intelligible emails, followed eventually by delivery 15 days later. A simple Canada Post stamp for under $4 would have been better. Never again using UPS.

Honest to god, how is this company still in business!! I've had nothing but issues with every delivery sent to me by UPS... please everyone stop using them, especially if you are a business. I have in the past instructed Amazon to put on my file zero deliveries are to come to my account via UPS! I just had a package delivered July 14th to the wrong address, signature required signed for by someone at a front desk!! I have a house address, residential, not a business! Signed for by someone that isn't me, it is a credit card for a large line of credit! Are we kidding??? I looked at the tracking, delivery attempt July 6th... nope, nothing on my security camera or doorbell cam! Delivery attempt July 7th... nope, liars, nothing on camera, delivery attempt next made July 13th!, yes this driver was on camera, tried to talk to him through the speaker which works fine but he was talking to himself or someone on his earbuds?? I wasn't home. Wanted to get him to go nest door to the neighbor as they work from home. He left a door knocker stating my package can be picked up at the local drop convenience store a block away. Went there they don't receive packages for UPS any longer, I wonder why? Check my app, Tracking says another attempt will be made July 14th between 8:45A and noon... morning of the 14th delivery has been changed to by end of day, what does that mean, Midnite? At 7pm I have to be at a gathering, CHK my app again, delivery successful, delivered to the front desk signed for by Dawn!!! WTH! I check proof of delivery, address is Edmonton Canada!!! Delivered to the front desk, signed for by Dawn, so Dawn has my Credit Card? No one came to my door, I was home all day just for this. Called spoke to customer service they don't know where it went, I have to file a claim, nope not happening. Call my bank, sending another card regular mail PLEASE! (No signature use the Canada Post, way more trustworthy and vetted. If you really wanna piss off your clientele, send them important deliveries via UPS so it never gets there. I don't know what there driver's use for GPS but it must be a paper map from 1960 or something cause this is like the 4th item in 2yrs that never got here...plus, just saying, credit card is not hard to figure out!! Send them in a box not an envelope...driver maybe checks for credit card and sells them on the black market? Who knows but my address is very easy to locate so what is really going on here? Long story short had to cancel my Card, so thx for the hassle UPS, now a new number have to go change with all my online locations etc.

This is not the first time this has happened. I had a parcel shipped from the USA to my place of business. It was supposed to arrive on a Monday however our location closes at 4:30 and the UPS driver knows this. They said they attempted a deliver at 4:57 but the business was closed and that it would be delivered the next day. The next day came, and I waited after closing for UPS. Again I got an email saying that they attempted a delivery but were unable to. I WAS WAITING, NO ONE ATTEMPTED ANYTHING. THE DRIVER JUST ASSUMED WITHOUT CHECKING. That is not the service I paid for. Now I am still waiting on a package that I should have had, and needed yesterday.
This has happened before, and I have complained to UPS about it before, but I guess it doesn't matter to them.

If I could rate them lower than 1 star I would. Been on hold now for 90 mins. Directed my package to the self clearance at the airport and they are holding my package hostage. Can I. Get more incompetent managers please.

I never received the package.

According to UPS tracking, the package was supposedly delivered on Tuesday and left outside my door. However, when I arrived home, there was absolutely no package outside my apartment or anywhere near my entrance. This is especially concerning because this has never happened before in my building, and I have always received my packages safely.

I contacted UPS by phone to report the issue. During that conversation, I was told that they would send me a photo proving the delivery location by email. However, I have still not received this photo. This situation is extremely unusual because, with previous UPS deliveries, I have always had access to a delivery confirmation photo showing where the package was left. In this case, there is no photo available to me, no proof that the package was actually left at my door, and I am simply being told that a photo exists but have not been provided with any evidence.

The entire process with UPS has been very frustrating and disappointing from the beginning. When I first reported that my package had not arrived, I did not feel that my concern was handled seriously or professionally. The package was then sent to a UPS office for pickup. I contacted UPS to confirm that the package was at the office and that I could go collect it. However, when I arrived approximately two hours later on Friday, I was informed that the package had already been removed from the office and was being sent back to my address again, despite the fact that I had specifically called to confirm I could pick it up there.

I was then told that the package would arrive on Monday, but it did not. On Tuesday, the tracking information was updated to show that the package had supposedly been delivered and left outside my door, this did not happen. The package was not there, and there is still no accessible proof of delivery.

The fact that UPS claims there is a delivery photo but I cannot access it is extremely concerning. It is strange that all my previous deliveries included photo confirmation, but in this specific case, when the package is missing, there is suddenly no photo available and I have to wait for a “photo” that has still not been sent.

Can’t seem to find my address. It’s on a main road in a major city. The only courier that is inept at delivering here. The drivers are complete morons. Customer service is abysmal, that’s if you can overcome the monumental hurdle that is the language barrier. I’ll be turning down any purchases that need to be shipped via ups going forward. What an absolute joke.

The company can improve by not having lying drivers. I had a parcel to be delivered, driver said attempted deliver at 10:20 am. I was sitting on step since 9am waiting, and no delivery. When I finally found someone to talk to, they told me the driver couldn’t find address. The this person said the parcel was at an ups pickup point. I asked if for sure it was there and he said yes. I got a cab and went to the address and it was not there. Two people lying their face off.
stay away from Ups if you can, there are a useless company.

Unreliable delivery company. If my package were not delayed it's been lost somewhere.

Repeatedly missed delivery dates, packages sit in warehouse for days with no updates. Caused me to miss work for no reason waiting for a package that never came.

I made the mistake to pay an extra fee to reschedule delivery to a specific date and even then the package didn’t come.

No option to change delivery address or to specify availability windows.

All around horrible experience that reflects extremely badly on any business that uses UPS for their deliveries.