UPS Reviews 

Worst experience always I ordered the parcel with in Canada 30 July 2026 was a delivery date for appartment on 140st Surrey. I waited whole day on 30th and 31st comments saying reciver not available but that was not the case and I was not surprised infact I was worried as I had same experience multipletime before. They have no check and tracking system for driver on top I requested call back from their chat support and I end up getting calls from USA multiple times same result.

Tracking said item would be delivered between 10:00 and 1:00, then later by 3:00pm. I was at home all day. No one called by phone or used buzzer code. At the end of the day day tracking said "We were unable to deliver your package. It's on the way to a UPS Access Point™ location next business day for pick up" Now it says the package is "Processing At Ups Facility" with expected delivery Aug 4 which is now a completely different thing. UPS does this all the time. Pretends they attempt delivery then returns it and gives you the run around. It is a fairly big item and I do not have a car which is why I have things delivered. They are unreliable and companies must only use them because they are cheaper. How they remain in business is a huge mystery and failure of true competitive markets

I ordered a package from the USA. They said it would be delivered on the 31st. They changed the time 3 times. At around 8 pm I checked the tracking page only to be met by a stupid message saying Delivery Attempted We missed you. We'll try again on the next business day. Mind you i stayed home all day to receive this package which required a signature before it's released. No one ever came to my door. They didn't ring the doorbell or knocked or anything. Yet they claim they attempted delivery. Such a blatant lie. I contacted their crappy outsourced customer service and was not offered any help at all regarding this. Even had the nerve to tell me UPS doesnt work on Saturdays when i.clearly know that they do. Try Google next time you untrained don't. I'm so so so upset. Steam is coming out of my ears like in a cartoon. I will NEVER use UPS ever in my life again. Now I have to wait until Tuesday to collect my package and miss another day of work because of some negligent, irresponsible, lying delivery driver. Trust me. Avoid UPS and use any other service. It will save you time, money and peace of mind

Extremely disappointing and completely unacceptable service.

I had an extremely important package scheduled for delivery today. My business was open during normal business hours, yet the tracking was updated to say:

"We tried to deliver to the business, but it was closed. A second attempt will be made the next business day."

This is simply not true. My store was open all day, and no UPS driver ever attempted delivery. It appears the shipment was marked as "business closed" without any delivery attempt being made.

I then spent the rest of my day on the phone with UPS, speaking to multiple representatives and even a supervisor. Instead of resolving the issue, I was repeatedly transferred and given empty promises, while my package remained undelivered.

Falsely reporting a delivery attempt is unacceptable and completely undermines customer trust. Businesses rely on timely deliveries, and this level of service is simply inexcusable.

I sincerely hope UPS investigates why drivers are allowed to mark deliveries as attempted when no attempt was actually made.

Ordered a very expensive package and it didn’t arrive on the day it was supposed too because the driver, (according too the support agent I spoke too) forgot too put my 100lbs package in the truck even though it was marked as “out for delivery”.

I had put in an order for work, which it was sent to the wrong address as it was not the regular driver I usually have. The next order came in to the correct address with my usual driver the next day and I mentioned it to the driver, the driver recognized the description I gave him of the wrong address and then went to the address and got my package for me. Best driver ever, Thank you so much

I waited all day for a package and they never delivered. Then said I was not home. There is no way to sign for it digitally and customer support said I have no other options but to wait again.

This is a damn disaster! The worst service I’ve ever received turned out to be ups. Placed an order from website, the delivery company ended up to be ups, I was praying for them to simply deliver my package without any headache, however, the first order bites the dust back at the shipper as “the driver was not able to deliver, receiver doesn’t want the order” For that - A) I was not home; B) No one tried to contact me, no texts, no calls, no notifications on the UPS app…
Same thing happened just now, a week after, with the second delivery. I was staying home all day expecting the package to arrive also, I spoke with support representative and she advised she’ll leave a note for the driver in that in case no one’s home to just drop the package by the door. First the delivery time was changed four times (11am-2pm; 3pm-5pm; 3.45pm-7.45pm; 5pm-8.30pm). And again, no calls from driver, no notifications on the app, NO SIMPLE KNOCK ON THE DOOR. I highly doubt the courier ever came to the building

8 months ago I had to use UPS to ship a few items when tariffs were pretty new and we were all figuring them out. Now my senior mother with dementia keeps getting calls about 1 of the shipments demanding money for tariffs that weren't paid. None of her information was on the shipment so we thought the calls were a scam. Eventually we found out it was UPS wanting more than 110% of what the item cost for tariffs. All the tariffs at that time have been declared illegal and immoral by the Supreme Court, so UPS demanding tariffs from that time is illegal. Every time I contact them, their microphones are super low in volume; I can hardly hear them, they are unable to read, and they cannot pronounce English words very clearly. I have yet to speak to one person who can speak English fluently or clearly. Everyone I have spoken to does agree that the charge is illegal and I shouldn't have to pay, but for some reason my mother still keeps getting these calls demanding money. I have told them my mother has nothing to do with this order, yet somehow they keep calling her. It is as if they know she has dementia and might accidentally pay this illegal charge, not knowing, and they're trying to take advantage. A few times they have sent me to the wrong department. I think the last person I spoke with was the end of the line, and somehow she still couldn't answer a simple yes or no question, which was Have you made it so I don't have to pay for this illegal charge anymore? I even said it is a simple yes or no; all I want to hear is a yes or a no from you did you make it so I don't have to pay for this charge? And all she said was Please wait 24 to 48 hours, and we will e-mail you. Overall, my experience with UPS right now is them harassing a senior citizen with dementia about an invoice that isn't even hers, and they have been told multiple times it isn't even hers yet they still harass this senior citizen with dementia.

They lost my package so I filed an investigation. They closed my investigation citing they need more information without giving me the opportunity to do so. All agent are basically reading off a script, manager told me that the new info is good and the investigation will be reopened...it has not. With the vendor not replying and UPS being completely useless, I am out of money for my order at the moment. Garbage support for customers. The original UPS depot who had my package was close to my home, then they move it to a further location and like just like that it "disappeared".

What goes wrong every time? on tracking it says the shipment was delivered 8 days ago. i call to ask on where about is it they say they are investigating it they will have an answer in 8-10 business days. few months ago i called the and told them that i will be sending a glass, they asked me to put fragile sticker on it. the receiver received it broken and the have not done anything about it.

This was the worst delivery experience I have ever had. My package was promised to be delivered on the 18th, but it never arrived, and UPS did not provide any real help or clear solution. The tracking information was not useful, the customer service was extremely disappointing, and I felt completely ignored as a customer. It is unacceptable for a delivery company to provide this level of service, especially when customers are waiting for an important order. I would not recommend UPS to anyone after this experience.

Criminals. Now charging $58 and plus for orders from USA to Canada. Stay away from these bandits.

UPS consistently fails to meet estimated delivery times even though it’s a three hour window. There failed delivery notices are also misleading as they don’t specify when to pick up an item at the depot. The notice just says it’s there even though it’s not there yet. I’ve tried to have items taken directly to the depot and they still show up at my house. I’ve had drivers pull up to my house and drive away without getting out of the truck and immediately getting a status of three failed delivery attempts. They are the worst.

Had a TV delivered from Costco today. Despite signing up for text notifications, I wasn't notified when it was delivered and it was just left on the porch. The kicker? There was a hole in the box... my heart sank when I saw it. Sure enough, I took the TV out, and the screen was smashed. How are these guys still in business?!

UPS was given my correct address. The package was twice listed as 'Out for Delivery' and the driver refused to drop off the package, citing that the address was incorrect, which is not the case. The address was verified and confirmed on their end. Amazon, FedEx, and Canada Post have never had an issue finding my address. There is nothing strange about it whatsoever. It's on a well-established street in suburban NW Calgary. UPS customer service agents were also incompetent and unhelpful, and said that I can't demand the package simply be left at an access point for me to pick up. UPS is an incompetent and unhelpful delivery service. Avoid ordering any packages through online services that use UPS.

Late delivery. No customer service. Piece of crap.

I normally don’t leave reviews but I despise this company so much I felt it would be a public service to do so.
Of the many packages I’ve had delivered over my lifetime, I have lost 2. The funniest part of that statistic is that I’ve only had UPS as my carrier twice. That means they have a 0% success rate at delivering packages to me. I feel like it’s harder to do that than to actually deliver them. It’s pretty sad when your one and only job is to deliver packages but you fail so spectacularly at it. Don’t even get me started on the customer service… Unfortunately the lowest I can rate UPS is 1 star. I pray each and every day that this company goes down in flames, but one can only dream…

Why can’t they read ADDRESSES?!? They mis-deliver packages to me FREQUENTLY.
With ZERO accountability. If it was up to me I WOULD NEVER choose to use UPS.

The driver continues to ignore instructions and it relies on GPS without looking at address numbers on the buildings. Our packages keep getting undeliverable notices because we are not listed in the buildings directory. Despite many calls to customer service, clearly an overseas call centre, given specific details of the property. The driver continues to ignore them. This is not a matter of an obscure address, suffix or hidden entrance. It's a matter of 2 building on one property and the driver not looking at the 715 on our building and 745 on the one they keep going to.