UPS Reviews 

Droits de douane chargés sans validité.

It's validating to see that UPS is already rated at 1 star. They are truly a 0 star organization full of scammers, liers and cheats.

I submitted a claim for a package that went missing and 5 months later I am no closer to a resolution. They tell me to submit information, and then once submitted they tell me that they are missing documentation. When I ask what documentation they dodge the question or pass the buck, and the entire process repeats.

There is no further required documentation, they are simply avoiding paying out the claim. Which is just over $100 Canadian, so I am not sure what kind of financial trouble they are in to be so desparate to keep my $100.

Their agents are the worst people in the world. I am not convinced that these are real people.

After going through email for months, I waited the hour on hold to speak to a person. I said I won't get off the phone until they send me what it is I need to complete. She sent me a document, lo and behold it is the same information I've submitted 20x.

These people are disgusting. More than my $100 back, I want UPS to either take accountability or I'll do whatever I can to make them lose business.

We have had the same experience as others here. Our shipment was to arrive end of day (which we doubted having had other issues with UPS). It did not arrive and we were told it would come the next day - also end of day. This is truly unacceptable as any package not delivered should be first off the truck the next day. In trying to resolve I spoke first to a chatbot - of course too complex an issue. It told me to phone, which I did, only to talk to an automated bot. After considerable difficulty I got to a person who apologized but told me this is they way they manage their business - clearly to a corporate advantage - not the customers. Finally, spoke to a supervisor who told me - good news! - we were only 30 stops away and again that is how they manage their business. All the apologies in the world don't mitigate this terrible service. They also blamed the shipper and said this is how the shipper selected UPS service. I will not order from companies that use UPS - period.

Umar and Hamza were very helpful and kind. They helped me bring in the boxes and labelled the return.
They should get a raise and a day of with pay. 😊 kind regards, Jim

Extremely Disappointing Experience with UPS Hamilton

I am extremely disappointed with UPS Hamilton. This is not an isolated incident—it has happened to me repeatedly, and I have also heard the same complaints from my neighbours.

The driver repeatedly claims that an attempt was made to deliver my package, even though no genuine delivery attempt was made and nobody came to my door. The tracking information says the driver attempted delivery, but this does not match what actually happened.

This has happened again and again, causing unnecessary delays, frustration, and inconvenience. It is extremely upsetting to be waiting for a package only to receive a false “attempted delivery” notification.

Customers should not have to chase UPS or rearrange their schedules because a driver does not properly attempt the delivery. If a delivery cannot be completed, UPS should provide an honest and accurate explanation instead of marking a package as attempted when no one actually came.

The fact that multiple neighbours are experiencing the same problem makes this even more concerning. This appears to be an ongoing issue that UPS Hamilton needs to take seriously and investigate.

Very poor delivery service, very poor communication, and extremely frustrating customer service. I would not recommend UPS based on my repeated experiences.

Says delivery attempted, but I have not received a call or text and now I have to go and pick it up from UPS Access point location. Terrible service. Every single time, it's the same thing. If there is a Negative 100 star rating, I would give that and even that is too kind.

Worst service ever. Did not receive my parcel, although says delivered. Delivery photo to a yellow house, my house is white! Filed a claim, denied because it was delivered to “a” house? 25 minutes waiting at Customer service, to be told case was closed … because it was delivered to “a” house. Another few minutes to claims, with same run a round … no resolution found. 0 stars out of 5

My experience with UPS delivery was very frustrating beyond belief. The tracking information was accurate, but the driver falsely updated that the receiver was not available without even attempting delivery or contacting me 3 times. I stayed home all day specifically to sign for the package, yet no delivery attempt was made. This caused unnecessary delays and wasted days of my time. The lack of effort from the delivery driver was extremely disappointing.

The customer service experience made things worse. I reached out for help, but they were unable to resolve the issue or provide a clear explanation. On top of that they placed me on hold deliberately till the end of the shift and the supervisor refused to take my calls to handle this issue. There was no proper support to ensure my package would be delivered promptly. The delay continued without any valid reason, and I felt completely unsupported. Overall, the service was unreliable, frustrating and disrespectful.

I commit to never use UPS ever again to send anything and will always explicitly ask any seller of any package I order not to use UPS.

Ordered an automotive part from the USA. Twice UPS said it was out for delivery, and twice they cancelled the delivery saying that customs needed more information. For a lower control arm. First time I called, they said it was cleared up and would be delivered the next day. Next day, same thing. I called and they said they needed more paperwork from the shipper. I asked how it had cleared customs originally without the paperwork, and received no answer. By this point, I had to get the part from a local supplier at a higher price to ensure my customers vehicle was serviced, so I informed them that I no longer wished to receive the shipment. They said they would return the item to the shipper, and I informed the shipper of the same. This was on July 24th. On July 27th they finally processed the delivery change, but the package is still, as of this date (Aug 9th) sitting at the depot. Multiple calls have not gotten me any satisfaction. The last was on August 5th, at which time I was told it was being escalated to a higher tier department, and that I would receive an email shortly. Shortly has come and gone, along with my remaining patience. I will actively avoid buying from any company that lists UPS as their sole shipping method.

Edit Aug 12th, 2026: Was given the number for the international shipping department at UPS. Package is still not moving, but did find out why the initial delivery was delayed twice for "customs reasons". Had nothing to do with CBSA whatsoever. It cleared customs properly, but that part was handled by a broker other than UPS, so they (UPS) saw fit to bring the package which was already on the delivery truck back to their depot TWICE, because they supposedly needed more paperwork. If I could leave zero stars on this review, I'd do it in a heartbeat.

Ordered from Amazon and UPS delivery. EPIC FAIL for UPS. Sent an email - not even a drop off card so they didn't get out of their truck - and said it was undeliverable because I was not home. GARBAGE. I was home waiting for the package! The lazy UPS drivers give the dedicated ones a bad name. I would NEVER use UPS as a delivery agent because of horrible customer service

UPS delivery team is opening packages and resealing them. I receive packages daily and they are never opened (as they shouldn’t be) unless they are from UPS. This is illegal.

UPS charges ridiculous brokerage fees to Canadians even on small items, often doubling or more the cost of items and effectively inflating their delivery charge x2.
Avoid this company whenever possible.

The worst shipping company ever. Every time I have a package coming through UPS, its delayed 2-3 days. They keep the package for 4 to 5 days within my city for no reason. Avoid UPS. FEDex and Purolator are way better.

This is not the first time I've had a poor experience with UPS. How does this company even stay in business? If I could, I'd give it zero stars.
I paid for express delivery of documents within the city, yet it took 8 calendar days to arrive. On top of that, I had to pay an additional $7 to have the package delivered to an access point because, apparently, they don't call you. If you're not home, they simply take the package back with them.
To make matters worse, the tracking status was updated to say the package had been delivered, when in reality it had been taken back to an unknown location with no address provided for pickup.
When I called customer service, they told me they would locate the package and update me within 24 hours. They never did. When I called back after waiting, I was told to wait another 10 hours. The whole experience was frustrating, unprofessional, and a complete waste of time.

If Canada Post hadn't been on strike, I never would have chosen UPS

I was told my package would be delivered on 5 Aug, I needed to change delivery to the 6th. They confirmed it would be delivered on the 6th. Now they say it will be delivered on the 7th. Call customer service and was yelled at, interrupted constantly, and even hung up on. This company is the most inept, useless and unintelligent delivery service. I recommend no one uses them again, so they go bankrupt.

I had an extremely disappointing experience with UPS customer service and package delivery.

My package was originally scheduled to be delivered by **August 1**. After following up because it did not arrive, I was informed that the delivery had been rescheduled to **August 4**. Unfortunately, no delivery was made on that date either.

When I contacted customer support again, I was told the delay was due to a driver-related issue. The representative assured me that the package would be delivered by **12:00 PM on August 5**. It is now **5:30 PM on August 5**, and the package has still not been delivered.

To make matters worse, the shipment instructions clearly stated that **no signature was required**. Despite this, I was told by the customer service agent that I had to remain at home because the driver would not leave the package outside my unit (Unit 614). This contradicts the delivery instructions and caused unnecessary inconvenience.

I spoke with multiple customer service representatives as well as a supervisor. Unfortunately, none of them were able to provide a clear explanation, a reliable delivery commitment, or any meaningful resolution.

Because of these repeated delays and inaccurate information, I had to stay home and miss work while waiting for a package that contained important items. The entire experience has been extremely frustrating, disappointing, and a complete waste of my time.

Based on this experience, I have lost confidence in UPS's delivery service and customer support. I would not recommend UPS to others unless significant improvements are made to the reliability of its deliveries and the quality of its customer service.

Colis livré à la mauvaise adresse et je l'attendais en urgence pour mon travail. UPS est impossible à joindre en ligne, on a droit à l'IA, comme d'habitude. Une erreur est toujours possible, mais ne pouvoir joindre personne, c'est autre chose.

Absolute garbage. They don't give a crap at all. They lie. Their tracking lies. It takes them 7 days to deliver a package 100km away. Yet every single day they say "out for delivery" and when you call customer service they will gaurantee it will be there today (5 times in a row). And if you ask to speak to a manager they will not let you. Do not ever use this lieing, cheating piece of trash company. Absolute SHIT

I had 2 packages in the last month that had huge delays and issue. First was supposed to deliver one day but they tried a day earlier (so I was not at home). They didn't try to redeliver even if on their note it said they would. I had to call the customer service (which is impossible to reach an actual human to talk to now unless you are willing to fight with the machine for 40 mins everytime to find the hole where you can reach an actual human). I went to the office where the package was supposed to be held and it was not there, it was still in a truck after days supposedly to be tried to deliver again (website said I had to come pick it up by then). I ended up receiving it, dumped in out building entrance without signature asked regardless of what they insisted was why it wasn't delivered the 1st time...

2nd package was also for big boxes. They never sent me a message about when they delivered. They tried to deliver in the 10 mins I was away from home (got unlucky ...) and their note said I wouled have to come pick it up. I asked through their customer services FOUR times to have it redelivered, they said yes and gave me a confirmation number on the request being made. They never tried to redeliver. I took a chance after 2 weeks of that back and forth (and losing hours on the phone with them at that point) and went to the counter where it was held and had to drag it back home by Uber so I had to paid extra fees in addition to the fees they asked me to pay for the taxes. This is rediculous. Before 2026 services were way better. I don't know what is happening this year on their side, never going to use their services if I can. I am a business owner, this almost costs me thousands of dollars because of all these problems.

I would put a - star if I could. Parcel shipped from Edmonton to Calgary on July 20. Finally got it on August 1st. More I complained the slower it got. I have to thank an owner of a UPS store on 17th Ave SE Calgary and Kathy in Calgary for helping me. If not for them I believe parcel would arrive end of August. Thanks alot UPS for crappie service and customer service.