uptownie.com Reviews 462

Very bad customer service they have . Even after ordering there is no certainty when they are gonna deliver the product . When ask they don’t reply .i have seen multiple complaints on there Instagram pages and they keep deleting those comments . Still not sure whether they are gonna deliver my product

15+ days and still no order. Zero updates, zero accountability. Your customer service is nonexistent, your delivery is a joke, and honestly the whole experience feels like a scam. If you can’t handle orders, stop taking them. This is beyond disappointing. (As you mention uptownie i have mentioned my order numebr her & also i have msg on this number lets see how fast its been done now. my order (Order ID: 685281),

I placed an order (Order ID: 683064), which I later returned as the size was not okay. The amount paid was converted into store credit, and I was informed that a coupon/discount code would be shared with me via email.

However, I have not received the code to date.

I have attempted to contact your support team through calls and WhatsApp, but unfortunately, I have not received any response. Calls remain unanswered, and messages have not been addressed.

I understand that processing may take some time, but I request you to at least initiate the process or provide an update regarding the status.

This experience has been quite disappointing in terms of customer support. I request you to look into this matter and resolve it at the earliest.

I had placed an order from "Uptownie" IT is a clothes brand. They took prepaid amount but never delivered. Upon regular updates from them they say they cannt cancel and refund as the order is sent for processing, But its been more than 60 days and the goods have not been delivered. they fail to give me an update as to when they will deliver. Their website clearly mentions it will be done in 3-8 business days. I believe this to be a fraud

I placed an order (Order ID: 668613), which I later returned as the quality did not meet my expectations. The amount paid was converted into store credit, and I was informed that a coupon/discount code would be shared with me via email.

However, I have not received the code to date.

I have attempted to contact your support team through calls and WhatsApp, but unfortunately, I have not received any response. Calls remain unanswered, and messages have not been addressed.

I understand that processing may take some time, but I request you to at least initiate the process or provide an update regarding the status.

This experience has been quite disappointing in terms of customer support. I request you to look into this matter and resolve it at the earliest.

I have placed an order on 9th March, 2026 and the order hasn’t even being dispatched as of today. I have tried calling them several times with absolutely no response. I have written several emails. It’s been almost 2 months with absolutely no concrete response from them. I am feeling totally cheated, can someone from uptownie please response and get this sorted

Order number #674409
Hello, I placed an order on 14th March and it has still not been delivered. The delay itself is concerning, but what’s even more disappointing is the lack of any meaningful response from Uptownie.

Despite multiple attempts to contact them through WhatsApp and email, I keep receiving repetitive automated replies with no actual update or resolution. There has been no progress on delivery, and they are also not assisting with cancellation. Additionally, the customer care number provided on their website is not reachable.

As a customer, this experience feels extremely frustrating and unfair. It’s hard to understand how a brand that promotes itself so actively on social media fails to handle basic order fulfillment and customer support. This has been a very poor experience overall.

I have placed an order on 27th Feb and they have not yet shipped the products. There is no positive response either on WhatsApp or on email. They are not even giving refunds. Is it a scam ? Should we go to consumer court?

Hi, I had placed an order on 8th March and that’s yet to be delivered (40 days since order placed) and also there is no genuine response from uptownie on the delay. Every time when I reach out to them on WhatsApp and mail, they send the same automated response. They are neither cancelling or delivering the order. The Customer care mentioned on website doesn’t work. As a customer we feel that we are getting cheated. They advertise heavily on social media, what is the point of so much advertising if you don’t have bandwidth to fulfill the orders or atleast having a customer care team to resolve the issues. This is the worst service I have experienced from a D2C brand.

Horrible service. Ordered on 1st April still haven't received any update for my order. The customer service keeps on saying sorry for the inconvenience but does nothing further. It is a scam .

I have earlier ordered from uptownie it was very much delayed but I got the parcel..I thought because of new year it was delayed.. I was very happy about the product so I ordered again.. it's been 45 days I hav not got my order placed.. customer care number no one answers.. even email are unanswered if they can't keep up with production n delivery it will be soon closed.. there should be someone answerable..

#670425 This is extremely unprofessional. Running a business where customer’s money is taken but products are not delivered is both unacceptable and unethical. Instead of addressing genuine complaints, blocking customers on Instagram only reflects a lack of accountability and transparency.

I haven’t received the package, and I was neither issued a refund nor provided any store credit. No response to calls, and just automated replies to emails.

Uptownie appears to be engaging in fraudulent practices. There are many dissatisfied customers facing similar issues. It has been almost 40 days since my order was placed, and my package has still not been delivered. Additionally, my comments are being deleted instead of being addressed.

Highly disappointed! It’s been over a month since I have placed my order and I haven’t received it yet. They are giving same kind of responses every time that we have escalated your order or prioritised it but nothing actually happens! No use calling them because they never pick up. They messaged their contact number here as response and guess what still no reply.

Really liked the collection, simple and wearable.
Shirts fit well and feel comfortable.
Overall, a good experience.

My prepaid order of 2 months almost hasn't been delivered. There is no customer service number. They send messages on WhatsApp saying they will deliver and then they stopped communication. They cheated me.

Complete cheaters. They never delivered my order. No refund. Never buy from these cheaters.

I placed a prepaid order a month ago & I haven’t received it yet, nor do I have any information about when or ‘if’ I will ever get it. There is no customer care response, no way to get a refund.

My Reply as of 14 April: What is the point of answering here & giving a number for me to contact you, when no one bothers to reply on that number. You claim you don’t refund if the order is under processing… well, it’s been more than a month since it’s “under processing” — how much time do you need??? Please refund my money.

Ordered 2 tops on uptownie on 11 March 2026 and till date I.e 2 April 2026, no clue where my order is. Customer support is pathetic, nobody is helping out. Such a bad experience. Not ordering again.

Absolutely loved my shopping experience with Uptownie! Their women’s wear collection is super stylish, trendy, and perfect for both casual and dressy looks. The fabric quality feels really good for the price, and the fit is flattering and comfortable. I especially liked how their designs feel modern without being over-the-top. Delivery was smooth, and the outfits looked just as pretty in real life as they did online. A great brand if you want chic, feminine pieces that stand out. Definitely shopping again! 💖

I has placed my order on 13th Feb, Its more than 45 days and I have not received update on my order, It was a prepaid order. Their customer service is pathetic, Nobody picks the helpline number. They dont even have a proper team to respond and answer customer's queries. It was a bad decision to order and pay in advance. Money got wasted.