Chris was great. Really lovely and he cared more than just about the massage alone but giving me a better understanding of myself and muscle imbalances and things to help
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Roxana was brilliant, very attentive and she made me feel very comfortable and listened well. All questions were answered appropriately. Myself and my partner both had a massage and would throughl... Toon meer
Bedrijf heeft geantwoord
Very easy app to use, quick booking process and I can make a booking within 1 hour. I tried a lot of therapists and they always very knowledgeable and sorted all my problems out.
Bedrijf heeft geantwoord
The Urban massage therapists are just heads and tails above anywhere else. I think because they are individually rated, maybe? The quality of the massages is always consistently great, always professi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Urban | Massage & beauty at home
Geschreven door het bedrijf
The Urban app is the easy way to book spa and clinic treatments right to your door. Stay put and choose from 30+ treatments, including relaxing massages, facials, manicures and even physiotherapy or osteopathy sessions, all delivered by pre-vetted professionals you can trust.
Booking is simple
Just select your treatment, choose your mobile therapist and pick a date and time that suits you. Your pro can be at your doorstep in as little as 60 minutes. Available across the UK and in Paris.
Trusted therapists
Every professional on the Urban app is qualified, insured and background-checked, so you can enjoy your treatment with peace of mind. Make your decision even easier by scrolling through reviews and detailed bios. They come fully equipped too, just grab some towels and you’re good to go.
Available from 7am to 11pm
Book at a time that suits you, seven days a week from 7am - 11pm. Come across an issue? Chat directly to our customer support team via the live in-app chat or on the website, they’ll be there to help every day between 7am - 11pm.
Rebook your favourites
Have a preferred pro? Tap the heart to favourite them, making it easy to rebook and request availability from your go-tos.
Free cancellation
We understand that life happens and plans can change, so we offer free cancellation when you cancel over 24 hours before your booking begins. You’ll get a 70% refund if you cancel between 24 and 2 hours before your appointment.
Earn points every time you book
Urban Rewards is our free digital loyalty scheme that rewards you for investing in your wellbeing. The more points you collect, the brighter life gets, with regular discounts and partner perks. Simply sign up or log in to your account and you’ll get 50 free points to get you started!
Booking is simple
Just select your treatment, choose your mobile therapist and pick a date and time that suits you. Your pro can be at your doorstep in as little as 60 minutes. Available across the UK and in Paris.
Trusted therapists
Every professional on the Urban app is qualified, insured and background-checked, so you can enjoy your treatment with peace of mind. Make your decision even easier by scrolling through reviews and detailed bios. They come fully equipped too, just grab some towels and you’re good to go.
Available from 7am to 11pm
Book at a time that suits you, seven days a week from 7am - 11pm. Come across an issue? Chat directly to our customer support team via the live in-app chat or on the website, they’ll be there to help every day between 7am - 11pm.
Rebook your favourites
Have a preferred pro? Tap the heart to favourite them, making it easy to rebook and request availability from your go-tos.
Free cancellation
We understand that life happens and plans can change, so we offer free cancellation when you cancel over 24 hours before your booking begins. You’ll get a 70% refund if you cancel between 24 and 2 hours before your appointment.
Earn points every time you book
Urban Rewards is our free digital loyalty scheme that rewards you for investing in your wellbeing. The more points you collect, the brighter life gets, with regular discounts and partner perks. Simply sign up or log in to your account and you’ll get 50 free points to get you started!
Our commitment to your safety
Geschreven door het bedrijf
- We take your safety seriously
- We verify each mobile therapist’s identity and conduct criminal screening checks to confirm they’re up to Urban standards. We check each qualification for the services they’d like to offer, as well as their insurance and ID. We have strict hygiene practices and a zero-tolerance approach to suggestive behaviour. Learn more : https://urban.co/en-gb/safety
Our cancellation policy
Free cancellation up to 24h
We understand that life happens and plans can change, so we offer free cancellation when you cancel over 24 hours before your booking begins. You’ll get a 70% refund if you cancel between 24 and 2 hours before your appointment.
Contactgegevens
Great Suffolk Street, SE1 1PP, London, Verenigd Koninkrijk
- urban.co
Refer a friend, get £15 off
4,7
Uitstekend
3K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 32% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Lydia was lovely and massage was great.
Lydia took time to ask questions to know what areas were important to my partner.
14 juli 2026
Antwoord van Urban | Massage & beauty at home
Lydia sounds amazing – so glad they gave your partner such a great treatment.
In my experience she was a brilliant
In my experience she was a brilliant
Very very good massage nice 👌
She was on time
And excellent service
I'm happy 😊
18 juli 2026
Review zonder uitnodiging
Antwoord van Urban | Massage & beauty at home
Yay, 5 stars is exactly what we want to hear! We're so glad you had a lovely treatment, can't wait for you to experience your next treatment.
Really easy to book
Really easy to book, and had a great massage. So convenient and a lovely treat.
18 juli 2026
Review zonder uitnodiging
Antwoord van Urban | Massage & beauty at home
Hey Pippa, great to hear that your treatment left you feeling great! Hope to have you back again soon.
Giedre was very good
Giedre was very good. She arrived on time and was very professional, explaining the treatment and what I was to expect. She also advised me on aftercare, which was really nice. I would recommend using her services. Thank you again Geidre for a truly relaxing experience.
5 juli 2026
Antwoord van Urban | Massage & beauty at home
Sounds like Giedre did a great job! We're so happy you had a lovely experience. Make sure to add them to your favourites for next time – thanks for the great feedback.
I had such an amazing experience
I had such an amazing experience with Andreaa. I went for de-stress massage and let me tell you after the massage I definitely wasn’t stressed. The pressure was good. Andreaa is very friendly, knows what she is doing and always checked if pressure was good. I would definitely recommend her. Very good experience. And I feel amazing
15 juli 2026
Review zonder uitnodiging
Antwoord van Urban | Massage & beauty at home
Hey Sol, we're so happy you enjoyed your treatment. Andreea is one of the best, feel free to add them to your favourites for future bookings. Hope to see you soon!
Urban has good pro technical therapist…
Urban has good pro technical therapist I always choose urban
15 juli 2026
Review zonder uitnodiging
Antwoord van Urban | Massage & beauty at home
Thank you for the 5 stars, Rabbiya– hope to see you again soon!
Antwoord van Urban | Massage & beauty at home
Thanks for such great feedback Lorena, we really appreciate it.
Great experience with the therapist
Great experience with the therapist, very professional and capable. Urban you should pay them more though…
12 juli 2026
Review zonder uitnodiging
Antwoord van Urban | Massage & beauty at home
Thank you for your kind feedback. We’re delighted to hear you had a great experience and found your therapist professional and capable. We truly value the work of our therapists and appreciate you taking the time to share your thoughts.
He was amazing
He was amazing. I got a massage in alot cuntry but never had been like this. He is the best and so professional . Highly recommended ✨👌
14 juli 2026
Review zonder uitnodiging
Antwoord van Urban | Massage & beauty at home
Thanks for the 5-star review Hasti, your feedback is super important to us and we're so glad your experience was perfect. See you again soon!
Joanna was very good and professional
Joanna was very good and professional. Highly recommend her!
10 juli 2026
Antwoord van Urban | Massage & beauty at home
Sounds like Joanna did a great job – so glad you loved your treatment, Nino!
Antwoord van Urban | Massage & beauty at home
We’re so glad to hear you had a great experience – thanks for sharing!
Antwoord van Urban | Massage & beauty at home
We’re so glad to hear you had a great experience, Gemma– thanks for sharing!
Absolutely brilliant deep tissue…
Absolutely brilliant deep tissue massage – genuinely one of the best I’ve ever had! The therapist really worked out all my knots and tension and did such a fantastic job. I received this as a gift and it was such a lovely treat. First-class massage and a wonderful experience!
11 juli 2026
Review zonder uitnodiging
Antwoord van Urban | Massage & beauty at home
Hey Yasmin, thanks so much for your positive review – we're so happy you enjoyed your treatment! We hope you continue to feel well rested.
Easy to book, good availability
Easy to book, great professionals with good availability
28 juni 2026
Antwoord van Urban | Massage & beauty at home
Thank you for the 5 stars, Ash– hope to see you again soon!
Great app
Easy to book, very professional massages with lovely people.
8 juli 2026
Review zonder uitnodiging
Antwoord van Urban | Massage & beauty at home
Hey Ben, thanks a lot for your feedback – so glad you enjoyed everything.
Ionut is amazing at sport massages
Ionut is amazing at sport massages, very very high attention to details and very technical. This is a game changer for someone who is sportive and wants to improve recuperation
8 juli 2026
Review zonder uitnodiging
Antwoord van Urban | Massage & beauty at home
Thanks for your review, Pierre! Ionut is such a great therapist, we're so glad you got to experience their magic. Remember, you can add them to your favourites for quick and easy bookings in the future.
Amazing sports massage
I booked a 90 minute sports massage as I had some niggling pains and tightness. The therapist arrived on time and gave me one of the best massages I’ve had. Really helped me.
8 juli 2026
Review zonder uitnodiging
Antwoord van Urban | Massage & beauty at home
Hey John, thanks for taking the time to leave such a wonderful review. It sounds like you had a great experience. Hope you continue to feel the benefits! See you again soon.
Easy to use
Easy to use, great service. Have never been disappointed by an Urban practitioner. High quality and fantastic service
7 juli 2026
Review zonder uitnodiging
Antwoord van Urban | Massage & beauty at home
Wow, thanks so much for the 5-star review. We're so glad you had a great experience using Urban and hope to see you again for another treatment soon.
100% recommend!!!
Couldn’t recommend the deep tissue massage with Piotr highly enough! Very professional, friendly, polite and responsive - he was more than happy to be flexible on time too (I had to push it by 30 mins last minute) as well as made me feel very comfortable. I will definitely be booking in with him again soon!!
23 juni 2026
Antwoord van Urban | Massage & beauty at home
Thanks for your review, Mia! Piotr is such a great therapist, we're so glad you got to experience their magic. Remember, you can add them to your favourites for quick and easy bookings in the future.
Knowledgeable and friendly
Knowledgeable and friendly - highly recommend!
6 juli 2026
Review zonder uitnodiging
Antwoord van Urban | Massage & beauty at home
Thanks for taking the time to leave a review, Zach– your feedback means a lot to us.
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