Urbanheer Reviews 120

Great quality and delivered efficiently, well priced... my daughter loves her dress!

Absolutely wonderful customer service. We selected a dress for an ensemble of 11 dancers and they found the right fit for each dancer. The dancers looked incredible. Can’t recommend them enough!

My shoes took just a bit longer for me to receive them but once I got them I was so pleased. They are exactly what I was expecting, perfect fit, look great and totally comfortable. I also get a couple compliments a day. I love these shoes!

Jacket was such a unique design! Process of shipping was quick & easy.

im a shapely women and like secured quality garments and my purchase was just that. I will definitely be purchasing again! Thanks!+

First time ordering from this retailer. I ordered the wrong size and sent an email shortly thereafter asking if they could switch sizes and they were able to do that without any trouble whatsoever. I always appreciate quality products and great customer service from someone I do business with. I will be a return customer.

Urbanheer provided great service! Love my recent purchase! Would definitely recommend this company and plan to purchase from them again. Great quality!

Had a minor set back, but the representatives were fast in fixing the issue. Thank you guys

Wonderful shopping experience. Outstanding clothing at a great price with fast shipping. Customer service is a 5 plus. Not only will I shop again soon with them, I’ll encourage my friends. A truly gem find.

I love Urbanheer’s style - it’s simple, fun, and elegant all at the same time. Their customer service is superb and you can really tell they care about their customers!!

Had a very specific jacket I was looking for. Found exactly what I was looking for and it exceeded my expectations. Beautifully made, so excited to wear as a transitional piece for spring.

Standout quality is what I found with Urbanheer. I'm someone who really cares about quality and the little details, and you can tell right away they've put thought into both.
I got a gym wear. The materials used, the fit and the overall finish - it all felt coming together really well. What I love most is how it looks on me. It fits right, feels great with a perfect stretch. I also appreciate the versatility. I can wear it casually or during the workouts. But beyond the product itself, the overall experience has been great. The collection feels curated - not overwhelming. I can see myself coming back often just to see what's new. I like the new spring and summer styles. I even ended up downloading the app to keep myself up to date. I am excited to order a lot more from this experience from their upcoming collections. They are very reachable over phone or email or in person.
If you're someone who values quality., fit and attention to detail, Urbanheer is definitely worth it. It's so refreshing to have them around from what's out there right now.

i purchased a pair of pants that are lable 42 however the waist only measures 32. I love the look of the pants but cant wear them. I have been trying to return them for a week and it is virtually impossible to do so. Unlike most on line retailers there is no way to get a return tag. I wrote customer service a week ago and no answer . Tried to call one number has no "mail box set up" another number one has to leave a message ...If it is as bad as the e mail the return date will expire before they call me back. Also they charge for returning items which is wrong if the wrong size is shipped to you.

I found this company when I saw a beautiful floral embroidered jacket on an online live. I looked up the jacket and found this great company! I also found the blue floral jacket I saw on that live and also a black floral jacket as well. I decided to buy both! I got the black jacket first but it was to restrictive in my arms I followed procedure on how to return it and I did for a larger size. I received the jacket last week and it fits wonderful. I am glad I returned it for a larger size. I did order the blue floral jacket as well in a size extra large after I received the first black one. It was a beautiful floral ice blue and I was very excited about that one that was the one I wanted the most it was so pretty not loud very delicate. I placed my order and I got a confirmation that said it was getting ready to ship out and it gave me the dates when I should expect the jacket well weeks past and the jacket never came. I just realized when I got my extra large black jacket last week that I never did receive the beautiful ice blue floral embroidered jacket and I needed to know what happened to it so I sent an inquiry to the company Urbanheer. Today I received a phone call a call on a number that I didn’t know I missed the call. But instead they left a message. They were very kind and said that it was about my beautiful Blue embroidered jacket that I should call the number and they will explain what happened to the jacket. I spoke to a woman named AVI. She was very sweet and kind and explained that they did not have enough inventory and too many orders so that’s what happened with my beautiful blue jacket that I never got they did not have enough inventory to fill my order and the one jacket that they did have had a tear in it and was damaged and they could not send that out.I was told that I can pick any other jacket that I wanted and I went on the website to look, there was not much to pick from if you like black there are plenty of black jackets, but any other color basically was only one or two I did finally pick one it is pretty. It’s part denim with a little white and it does have like a blush color, sheer arms, and panels with the bright flowers it was very pretty. I liked it, but I wanted my pretty blue one that did not come. I can’t get that jacket out of my mind. That is the one I wanted the most and they said they don’t know if they will restock they are trying their best, but don’t know if it will ever restock so I am a little disappointed about that. Actually I was very upset about that. I didn’t say anything to AVI about it, but I’ve been having a very bad week and when I finished my phone call from her today it made me breakdown because I really wanted that jacket and was hoping and praying it would come so I could have it for Spring. It’s a beautiful show piece but that will not happen because I had to pick a different jacket. I’m satisfied but not as satisfied as I was with the blue jacket. I was told that if that blue, beautiful floral embroidered jacket in the ice blue ever comes back in stock I really hope they would think of me and let me know that it came in so if I want to purchase it I can and I would love that! That is the jacket that I so much wanted so it’s quite disappointing when you don’t get what you ordered and have to pick something and settle for something that you really are not as excited about I could have gotten my money back as well but I chose a different jacket. Hopefully they will get those ice blue jackets and I think they should send it to me for free for all the trouble that I have been through and all the months I had to wait for it. I placed that order in early February and I am just learning about it now that I was not going to ever get it because they don’t have any more in stock so I was quite disappointed that they waited this long to let me know about the jacket that I really wanted. I wish it were a different jacket, not the one I fell in love with hopefully it comes back in, they will think of me and send me a jacket in my extra large that would be amazing but anyway, I would like to say some good things about the company. I found the company. They were great to order from except for that little thing with the blue jacket besides that which really was not their fault. It was just inventory problems, but when I received my other jacket, it came in this cute little box and my husband handed it to me and I opened it and it was so beautifully wrapped with tissue paper and a little sticker and it had such nice little papers in it thanking me for purchasing to me when a company does that it really warms my heart because it makes me feel that they care about my business. They could throw it in a bag and just send it to you but instead they took the time to gift wrap it and say thank you for shopping with us. That means a lot to a customer like me. I absolutely adore when they do this that says a lot about that company they are great! They care and will always help you! 😊

I recently purchased one of their athleisure tops and its become a staple in my wardrobe. The quality truly stands out. The fabric is incredibly soft, breathable, and has perfect stretch while holding its shape. It fits me well and has a flattering, clean silhouette that works just as well for workouts as it does for casual everyday wear.

I visited there studio, and the experience was just impressive. The team is kind, welcoming and very professional. I downloaded the App before purchasing and received 15% off my first order, which made my overall value even better.
Between the smooth purchase experience and high quality product, I am a very happy customer. Definitely I am planning to ordering again soon.

I ordered the sweater and my credit card was charged immediately. Two months later, I still never received the sweater. Complaint was served with my credit card company for refund.

After an initial challenge with contacting the company about my order delay, I received a call today from Sam and he could not have been more responsive. I received many offers to make up for the delay. It sounds like they have or will fix their response time to customers in the future and I believe they are truly committed to providing a great customer experience. Once the item is received I may come back and up my rating to 5 star!

I love the dress that I got! The entire experience from Google results to the delivery of my dress was perfect and timely. The dress fits well and is very high quality. Will definitely purchase from them again!

Our family had a very customer friendly experience at the Urbanheer studio. We were welcomed with a warm greeting followed by a walkthrough of the studio to familiarize us with the layout. The shopping experience had the right balance of the experts giving us the space to select the designs by ourselves while still advising us on the latest trends and what will look good on us. The layout of the store was absolutely clutter-free and well-designed. We ended up buying articles for myself, my wife and son for our vacation to Singapore. Overall, we were happy with the quality and design of the articles and the overall shopping experience. Definitely will come back for more.

Same day shopping experience - I first saw the men's Tshirt online and then came in person to pick it up. What impressed me most was that it was already prepared and ready, making the purchase and pick up smooth and quick. This kind of service is game changing for me as I am a impulse shopper. Also, seeing the latest collection in store was even better. The fabric quality, fit and finish was better than my expectations. For the price it was really a great deal. It feels luxury and durable. The fast, smooth and immediate availability made my day and felt efficient and professional. No waiting, no uncertainty - they delivered not just a good product fast but also a nice personalized experience.