Urbanheer Reviews 120

Shoes arrived.
Poor quality and box battered on arrival. The quality is so poor.
I have emailed and no correspondence.

Amazing customer service! I am SO happy with the quality of the product I ordered. Looks like it came from a department store.

I was looking for some comfortable yet stylish clothing with a focus on quality , and Urban heer caught my eye . They have pretty wide range of options some on the pricier side, but I was able to find a few great pieces that fit my budget without compromising on quality. The fabric feels really nice, and the fit is just right, so I'd say it was definitely worth the price. I also needed to send a gift , and was pleasantly surprised by the branded packaging and gift wrapping it looked really elegant and made premium. It's those details make a difference.
Overall , I, happy with my purchase. If you're looking for stylish, good quality fashion with thoughtful presentation, urban here is worth checking out.

My valentine dress - a pleasant shopping experience worth sharing. I am a frequent online shopper but there is always a moment of hesitation when you planning for a special moment. This happen to me as I was looking for a dress for my Valentine's day. I was drawn into design of one of the pink dresses but wasnt sure if its gonna fit or the quality of fabric. However, I took the chance and I am glad I did. From the moment I placed the order on Urbanheer new App, the experience was seamless and engaging. The dress arrived ahead of schedule which was a pleasant surprise, and the quality of fabric was super good. But, I felt it was little tight. I called Urbanheer customer care team and they were super responsive. They immediately approved my replacement and helped me get a size up. The team is quick and very professional. Now, I received my new dress with perfect fit and perfect look for Valentine. I am excited about it. It's rare to find a complete player who has quality products and speed and customer service. Thank you Urbanheer and I am happy to share my experience with friends and here. I will make my next order soon.

Love my new purchase from Urbanheer. I was looking for a comfort wear in green color which is my favorite and was able to find some great options. I like the way they have daily offers and I end up getting a great deal. One of the things which I enjoyed was interacting with customer care team, which was very responsive when I had some questions regarding delivery options. The overall experience was smooth from discovering the item to making the order and getting the tracking information from the App. I will recommend Urbanheer and will be shopping again. One of things which is unique is I was able to find some unique brands which you only find in Europe. This is great and makes me come to Urbanheer almost everyday. Thank you Urbanheer, keep up the good work.

This is a COMPLETE SCAM. Ordered two shirts over a month ago, they charged my credit card and NEVER sent me anything. I contacted them many times asking to simply cancel the order and refund my credit card. The latest BS response is:

"We’re eager to resolve this. Our system is disabled from processing a refund as the chargeback is still open, and the money is now with your bank. If you ask your bank to withdraw it, I’ll process your refund immediately. Let me know how you’d like to proceed."

AVOID THIS SCAM COMPANY!

I enjoy online shopping, but it's hard to find a company that offers good quality products consistently. Urbaheer has been a great experience for me, and this is my third order with them. I bought a sweater, and it has been the best one I've purchased so far. The fabric feels nice and natural, and colors are exactly what I was looking for. It's soft and very comfortable to wear. I also like a shopping experience on their app. I got a back -in-stock notification, placed my order right away, and it was delivered in just two days, even before the scheduled time. Overall, I'm happy with both the product and service. I would recommend Urbanheer to others.

This is my second purchase from Urbanheer, and I decided to leave a review for the Velvet Soft Hoodie I bought for holiday season. The fabric is soft and comfortable, and overall stitching and attention to detail is impressive. It is warm and cozy, I am very happy with the product quality.
I also want to share my experience with customer care, where I had to change my shipping address due to travel plan. The team was responsive and polite and went extra mile to make the item delivered to my travel address. This is my second purchase and I look forward to making future purchases. Overall, its been reliable and smooth experience shopping with Urbanheer and I love the new arrivals everyday and occasional offers. I'm a happy customer, thank you team Urbanheer

I placed an order on Dec 2 (today is Dec 17). My order has still not shipped. The website claims orders are processed in 2-4 business days. On Dec 11 I reached out to customer service and was told my order has “expired” and I hadn’t been charged. I had not been notified. She said she would check inventory and get back with me. Within a day I received an invoice to pay so they would ship my item. I paid it immediately upon receiving it on Dec 12. Since then I’ve reached out twice with no reply, nor any update on my order.
My order is a dress that my 5 year old has asked for for Christmas- which is the only reason I’ve put so much effort into getting the item. At this point I never plan to use this company again.

I recently bought the Black British Tee from Urban Heer, planning to wear it for a hiking trip with my wife, and I couldn’t be happier with my choice! The fit is perfect, with just the right balance of comfort and style, making it ideal for both casual outings and outdoor activities. The fabric feels high-quality and breathable, which was a big plus during our hike. I also love the simple yet bold design—it’s versatile and eye-catching without being too flashy. I’d definitely recommend this tee to anyone looking for a stylish, comfortable option for any adventure!

Had a little hiccup from an order that I placed. Sam assisted me in making things right. I am pleased with the corrective actions that took place. Thank you.

If I could give 0 stars I would. Ordered a coat it was tiny. Want to return they ask you to e mail for return address which I have 5 times. Still awaiting a reply.
Disgusting zero customer service.
Poor service. Do not order.

Seamless experience from start to finish, I discovered Urbanheer through Instagram and discovered the Jumper that catched my attention. The purchasing process is very smooth as discounts were applied automatically. The App made shopping easy, with clear descriptions and simple navigation. The whole delivery process is very transparent with notifications at every step. When the Jumper arrived, I was impressed by the fabric quality- feels durable, soft and fits perfectly providing me high level of comfort everytime I wear. The fit is just right and style modern and versatile. I also had a couple of questions along the way, and customer care was quick and responsive. Overall, the combination of product quality, comfort and style along with excellent service made a very positive experience. Will buy again and recommend to my friends and family. God job Team Urbanheer, wish you all the best.

Great quality and outstanding Customer service!
I recently purchased a beige Giani Kavanachi jacket, and couldn't be happier with both the product and customer service.
Right away after placing the order, I received immediate updates on the status, which was reassuring. Giving me peace of mind that everything was handled efficiently.
The jacket has became a true gem in my wardrobe. Its unique, fashion and high quality the fabric feels nice, the stitching is neat, and it fits really well.
What stood out to me was the customer service. I had some questions about sizing, they answered my question quickly and guided me to the right size, which fitting perfectly. Their professionalism and willingness to assist made the whole process a lot easier and more enjoyable. I feel like they truly care about me as a customer. i was really impressed by how friendly they were.
The delivery was also faster than i expected, and the jacket arrived in perfect condition, well-packed and without any delays.
All in all . I Incredibly satisfied with my experience. The Jacket is stylish and practical, and care service was top-notch. If you're looking for a high quality jacket and company that cares about its customers. I highly recommend giving this one a try.
Now i know exactly where to go for stylish, high-quality clothing. They earned my trust, and i already looking forward to my next purchase. I'll definitely be shopping with them again.
Thank you so much team for great job and great experience.

I placed an order on 9/15. It is now 10/4.I still don’t have my order. Repeated emails to customer service are met with what seem to be auto generated or bot responses. When I phone no one answers and my messages are not responded to-no one returns my calls. I had to open a dispute with my bank to try to get a refund. BEWARE.

I recently bought a La Martina T-Shirt from Urbanheer in the U.S., and I'm really happy with my overall experience. I first discovered Urbanheer through my Instagram and was very happy to find some of my favorite Italian brands. The team at Urbanheer is great, they were responsive to my Instagram queries and were able to recommend the right T-shirt for me. The quality of the t-shirt is just as good as what I found in Italy with fabric soft and comfortable. The packaging was brand new and Urbanheer branding added a nice touch. Overall, I am very excited to find a company that matches my taste. I am already looking to buy a couple of t-shirts and a jacket and your rewards program is a nice way to have some extra savings. If you looking for quality products and good customer service, I would recommend Urbanheer.

De viser at de har ting på lager, og tager en helveds lang tid om at svare tilbage. De skrev de ikke havde det jeg bestilte på deres varer lager, men kan se, at man stadig kan bestille på deres side, altså selv samme produkt! første og sidste gang jeg bruger det skidt! Så folkens handlen ikke med de hundehoveder! 🫵

My favorite Urbanheer crop top. I recently purchased the crop top for my vacation. Since, I required a rush delivery I reached out to the team and there customer care representative was very responsive and kind. He shared it will be a rush order and will try best to get it delivered on priority. I was able to track my order and it arrived faster than expected. The top has perfect cuts and fabric quality is impressive, the top is breathable and fits well on me. I received so many positive compliments from my friends. Initially I was little hesitant as it was my first order and was rush delivery to fit my schedule. Glad, I made the decision to give them a try, they accommodate my request for fast delivery and shipped on priority. The small details and responsive customer care team makes a lot of difference. As I keep looking to your new collection I am impressed with the new chic styles, I am thinking of buying more and share my recommendation to friends. Overall my experience is definitely positive. Thank you Urbanheer!

I dont understand how this people have 4 stars. I contacted them before i purchased a jacket to be sure of the availability , they said yes it is available as listed in the website, i asked then stuff about shipping, all nice , as soon as i paid for it, the jacket dissapeared form their website as if never existed, even though supposedly they had all sizes available, i purchased one and inmediately it doesnt exist anymore, still it took them a few days to tell me because of "quality issues they could not ship the jacket", seriously, i dont think they ever had it, waiting three days already for my refund but i definitely dont recommend buying with them, yes they might be polite but doesnt seem honest

Its a shopping paradise for me. I was recommended by a friend as I loved the new brands she was wearing. I been looking around for buying couple of items and one day I found they offered a special discount and I purchased the item. I loved the collection they carry specially the range of new dresses, hoodies, sneakers. I enjoy visiting there website and mobile app to check what's new. new deals. I am excited about my new clothes and share my positive experience with my friends. Thank you for being responsive to my questions and providing me with recommendations.