Absolutely wonderful customer service. We selected a dress for an ensemble of 11 dancers and they found the right fit for each dancer. The dancers looked incredible. Can’t recommend them enough!
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
First time ordering from this retailer. I ordered the wrong size and sent an email shortly thereafter asking if they could switch sizes and they were able to do that without any trouble whatsoever. I... Toon meer
Bedrijf heeft geantwoord
My shoes took just a bit longer for me to receive them but once I got them I was so pleased. They are exactly what I was expecting, perfect fit, look great and totally comfortable. I also get a couple... Toon meer
I placed an order for an emerald green dress January 6 it is now January 10 and my order hasn’t even been confirmed even though I paid for the one to two day shipping. I’ve contacted their email addre... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Urbanheer – Where Adventure Meets Style Urbanheer is a registered trademark and a global fashion and lifestyle house built on authenticity, craftsmanship, and innovation. We bring together curated designer collections, timeless essentials, and AI-powered personalization to deliver an end-to-end product and service experience that is seamless, trusted, and elevated. We proudly serve customers in the United States, Canada, Australia, and select regions of Europe. Urbanheer is available only through our official channels: urbanheer.com , the Urbanheer App (available on Apple and Android), and our verified Studio locations. At Urbanheer, we believe each of you is special and living a life that deserves to be celebrated. That’s why we add more style and adventure to make every moment more magical — from discovery to delivery, from personalization to service, across web, app, and in-store experiences. Our promise is simple: authentic, exclusive, and stylish.
Contactgegevens
1260 Carillon Point, 98033, Kirkland, Verenigde Staten
- customercare@urbanheer.com
- urbanheer.com
4,2
Goed
120 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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Exceptional collection at great prices. Love it..
I was looking for a particular style and was able to find only at Urbanheer at a very reasonable price. The team is very responsive and polite.they went extra mile to make the experience exceptional. Will like to get notifications on new arrivals.
3 augustus 2024
Antwoord van Urbanheer
Thank you for your kind words! We're thrilled that you found the style you were looking for at Urbanheer and that our team could make your experience exceptional. We’ll make sure to keep you updated on new arrivals so you don’t miss out on the latest trends. We look forward to serving you again soon!
Impressive customer care helped me pick…
Impressive customer care helped me pick perfect jacket, with unique style for my boy friend. Shopping is easy and I enjoyed the overall experience. Will recommend to my friends.
2 augustus 2024
Antwoord van Urbanheer
Thank you for your kind words! We're thrilled you found the perfect jacket and had a great shopping experience with us. Your recommendation means the world to us. We can't wait to assist you and your friends on your next style adventure! 🌟
This was the worst luxury shopping…
This was the worst luxury shopping experience I’ve ever had, from start to finish my order was riddled with issues. For starters I never received any email updates and had to contact support to resolve that. Secondly, my order arrived and it was not the correct product. Processing my return was initially prompt, however I was mislead into understanding that once I returned the incorrect product my refund would be released immediately.. that did not happen. To correct their earlier misguiding words they offered to release half of the payment while the product was in transit and the other half once it arrived, that also never happen. It’s been 3 weeks since I initially ordered this product and I have yet to receive my refund. Noted that my bank plays a hand in that the entire situation could’ve been avoided with a little attention to detail. The costumer service phone number is useless as I had to call several times a day to get a response, this is clearly a small operation with a lot to learn. They offered me a $50 dollar gift card for the inconvenience but actually sent one for $25. Cherry on top, they charged me a $56 dollar restocking fee. Talk about insult to injury lol.
16 juli 2024
Review zonder uitnodiging
Antwoord van Urbanheer
Thank you for your quick call and communication. As confirmed, no restocking fee was charged, and everything was refunded on priority.
We also want to clarify the following key facts:
The email address was not provided at the time of the order, but it was promptly added during your call with customer care and it was confirmed that you received all the delivery and order tracking notifications. On the refund, it was processed immediately upon receipt of the returned item, with no restocking fee applied. During the call with customer care, all concerns were addressed and discussed thoroughly.
As a policy, we do not discuss any promotional components on Trustpilot, but we remain available to address any pending issues directly. We appreciate your consideration in updating your review and value your feedback.
Please let us know if there is anything further we can assist with.
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Previous reply to get more information: We regret that your experience did not meet the high standards we aim for every time. While we strive to go above and beyond for our customers, we also adhere to policies that ensure fairness and consistency. We would like to clarify that we cannot reconcile the restocking fee mentioned. However, we are committed to addressing any pending issues with accuracy and care. Every experience matters to us, and we will do our best to turn this situation around and retain you as a valued customer. We appreciate your feedback and are dedicated to resolving any concerns you may have. Please feel free to contact us directly at customercare@urbanheer.com so we can assist you further.
Solucionaron mi problema inmediatamente
Solucionaron mi problema inmediatamente
11 juli 2024
Review zonder uitnodiging
Antwoord van Urbanheer
Nos alegra saber que hemos podido solucionar su problema de inmediato. ¡Gracias por compartir su experiencia!
Customer Service
I ordered a pair of hard-to-find shoes from Urbanheer. Unfortunately, the fit wasn't quite right. I was able to reach them by phone, they put me at ease (ordering from a company for the first time is always a bit of a gamble, esp if it doesn't work out for whatever reason), and assisted me with getting a return processed. It was seamless and efficient. It drew me to their site where I actually found a nice assortment of items that I will certainly shop, and will do so with the peace of mind knowing that this is a reputable company. That is so important in today's market where numerous companies appear and it's often difficult to determine which companies are legit. Thank you, Sam, and crew!
23 juni 2024
Review zonder uitnodiging
Antwoord van Urbanheer
Thank you so much for your kind words and for sharing your experience with Urbanheer! We're thrilled to hear that our team was able to assist you efficiently with your return and that you feel at ease shopping with us. Your satisfaction is our top priority, and we're delighted to have earned your trust. We look forward to serving you again soon and hope you enjoy exploring our wide assortment and collection of products.
This company is easy to reach and…
This company is easy to reach and responds to messages! They sent me a message right after I ordered that the order would be delayed for several weeks, so I called them to cancel my order. A gentleman answered right away and because he made such a good impression, I decided to keep my order and not cancel it. (I wish I knew his name!) The order came earlier than was thought, so I think they took care to get it to me as soon as they could. Urbanheer is an honorable company!
19 juni 2024
Antwoord van Urbanheer
Thank you so much for your kind words! We're delighted to hear that our team's prompt response and dedication left a positive impression on you. Your trust and patience truly motivate us to do our best. We're thrilled that we could deliver your pre-order earlier than expected. Customers like you inspire us to maintain our commitment to excellent service. Thank you for choosing Urbanheer!
Excellent Shirt Harbor
Excellent Shirt Harbor. Great quality, soft fabric, and perfect fit. Stylish and holds up well after washes. Highly recommend.
27 juni 2024
Easy to shop and order
Easy to shop and order. I like some brands which I never heard off, refreshing to buy some unique European styles in US. Bought a T-shirt for a party and impressed with overall experience.
21 juni 2024
Antwoord van Urbanheer
Thank you for your feedback! We're glad you enjoyed shopping with us and found unique European styles you love. We're thrilled you had a great experience and that the T-shirt was a hit. Looking forward to serving you again!
Amazing fit and amazing quality
Amazing fit and amazing quality. Damn happy with the purchase!!!!
21 juni 2024
I ordered Dolce&Gabana card holder…
I ordered Dolce&Gabana card holder happy to get with a good price. Everything is great, customer service is excellent, friendly. Thank you Sam for the follow-up call and assistance. I highly recommend UH.
20 juni 2024
Seamless Shopping Experience with UH: Fast shipping and Excellent Service
We ordered a Salad bowl and Cake server set from UrbanHeer . I was impressed with its elegant design and high quality build . The entire shopping experience was seamless!
My items arrived securely packed and in perfect condition.
14 juni 2024
Thank you so much Urbanheer.
Thank you so much Urbanheer.
I got my shoes yesterday and it was as good as it looks in the pictures. this is my first time experience with you people and i am very much satisfied what i got & the quality of the shoe is actually amazing.
Thank you so much again
11 juni 2024
mandando por lo menos el tiempo de…
mandando por lo menos el tiempo de entrega del producto , no me gusto comprar en esta pagina , no dan ningun estimativo de entrega , poco insegura
10 juni 2024
Antwoord van Urbanheer
Primero, gracias por hacer múltiples pedidos en Urbanheer. Valoramos tus comentarios y nos aseguramos de ser una empresa de moda y estilo de vida 100% confiable que te encantará. Hemos implementado un cambio importante en nuestro proceso de seguimiento, con la capacidad de rastrear directamente en nuestro sitio web con capacidades de idioma local. Además, hay un proceso en el que recibirás notificaciones en cada paso del camino. Puedes optar por recibir o rechazar estas notificaciones. También puedes descargar nuestra aplicación móvil para recibir las alertas. Nos esforzamos por mejorar cada día y esperamos seguir sirviéndote. Puedes obtener más información en nuestra página de preguntas frecuentes de Urbanheer. Aquí está el enlace: Urbanheer FAQ.
I got 3 dresses from @Urbanheer.com
I got 3 dresses from @Urbanheer.com. Amazing experience, Excellent and prompt service.
thanks a lot for these beautiful dresses :)
11 juni 2024
Got my order resolved so everything…
Got my order resolved so everything worked out great good company to order from.
8 juni 2024
Antwoord van Urbanheer
Thank you for your feedback! We value you as our customer and look forward to continuing to serve you with great products and service.
I like that I can pay with Amazon
12 juni 2024
Antwoord van Urbanheer
Thank you! Giving customers options with a seamless shopping experience is our core imperative, and we're glad to hear you like the Amazon payment option. The product you ordered is very popular and high quality—we hope you enjoy it!
Happy! Found exactly what I was looking for
Found exactly what I was looking for - beige too matching with comfort lowers. The delivery tracking is great and customer care team very responsive. There stock gets over very fast, perhaps due to high demand. Will buy again definetely.
7 juni 2024
Antwoord van Urbanheer
Thank you for your wonderful feedback! We're thrilled to hear you found exactly what you were looking for and that you had a great experience with our delivery tracking and customer care team. Due to high demand, our stock does run out quickly, but we appreciate your understanding. We look forward to your next purchase!
No receip/order confirmation and no…
They messed up the original order, but attempted to make it right.
18 mei 2024
Antwoord van Urbanheer
Thank you for your quick call. We are inquiring about why you did not receive our email. We appreciate your time on the phone and your kindness in addressing the issue promptly. We look forward to serving you.
Best regards,
Urbanheer Customer Care
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