Absolutely wonderful customer service. We selected a dress for an ensemble of 11 dancers and they found the right fit for each dancer. The dancers looked incredible. Can’t recommend them enough!
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Lees wat reviewers zeggen
First time ordering from this retailer. I ordered the wrong size and sent an email shortly thereafter asking if they could switch sizes and they were able to do that without any trouble whatsoever. I... Toon meer
Bedrijf heeft geantwoord
My shoes took just a bit longer for me to receive them but once I got them I was so pleased. They are exactly what I was expecting, perfect fit, look great and totally comfortable. I also get a couple... Toon meer
I placed an order for an emerald green dress January 6 it is now January 10 and my order hasn’t even been confirmed even though I paid for the one to two day shipping. I’ve contacted their email addre... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Urbanheer – Where Adventure Meets Style Urbanheer is a registered trademark and a global fashion and lifestyle house built on authenticity, craftsmanship, and innovation. We bring together curated designer collections, timeless essentials, and AI-powered personalization to deliver an end-to-end product and service experience that is seamless, trusted, and elevated. We proudly serve customers in the United States, Canada, Australia, and select regions of Europe. Urbanheer is available only through our official channels: urbanheer.com , the Urbanheer App (available on Apple and Android), and our verified Studio locations. At Urbanheer, we believe each of you is special and living a life that deserves to be celebrated. That’s why we add more style and adventure to make every moment more magical — from discovery to delivery, from personalization to service, across web, app, and in-store experiences. Our promise is simple: authentic, exclusive, and stylish.
Contactgegevens
1260 Carillon Point, 98033, Kirkland, Verenigde Staten
- customercare@urbanheer.com
- urbanheer.com
4,2
Goed
120 reviews
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I gave this place a try and ordered…
I gave this place a try and ordered even though I never heard of them before. I received an email saying the product was actually out of stock. And I wanted to make sure the company refunded me so I emailed them. They did. And I received a call the next morning after sending them an email and the person on the phone was very polite and friendly apologized and even is sending me something small as an incentive which I do appreciate. So from being upset I am now willing to try them out again for a future purchase due to the really good customer support I received to my problems. They are a new company however and have some things they still need to sort out. Adding a phone number for customers to call or a live chat would be a nice addition.
27 mei 2024
Review zonder uitnodiging
Antwoord van Urbanheer
Thank you for choosing Urbanheer and sharing your valuable feedback! We're delighted our customer support team could assist you promptly and effectively. We are a learning organization, and customers like you are part of our learning culture as we aspire to deliver superior value with our services, products and an end-to-end experience. We will take your suggestion and make sure it's easy to find our phone number. We appreciate your understanding and look forward to serving you!
Best regards,
Customer Care, UrbanHeer
customercare@urbanheer.com
Beautiful Tray
My another wonderful purchase from the UrbanHeer. This beautiful white tray is of great quality, sturdy and with a crisp clean finish and design. This looks stunning as a centre piece on my living room coffee table, as well as makes a great functional household item. I would highly recommend it to anyone looking for an eye catching art deco style tray, that also offers excellent functionality and value.
18 mei 2024
Antwoord van Urbanheer
Thank you so much for your wonderful feedback! We're thrilled to hear that you love the white tray and that it adds a stunning touch to your living room. Your recommendation means a lot to us.
We're committed to providing both style and functionality in our products, and it's great to know we've met your expectations. If you need any further assistance or have any questions, please feel free to reach out.
Looking forward to serving you again!
Best regards,
Customer Care, UrbanHeer
customercare@urbanheer.com
Everything was fast and sexy
Everything was fast and sexy. I strongly recommend Urbanheer if you love fashion and style.
13 mei 2024
Antwoord van Urbanheer
Thank you for your fantastic feedback! We're delighted to hear that you had a great experience with us. Your recommendation means a lot, and we're thrilled to know you love our fashion and style.
If you need any assistance or have any questions, please don't hesitate to reach out. We look forward to serving you again soon!
Best regards,
Customer Care, UrbanHeer
customercare@urbanheer.com
Very pleased with quality, fast delivery and service
Very pleased with quality of outfits I recently purchased from Urbanheer. The fit is perfect and fabrics high quality. I requested fast delivery, customer service team was very responsive and received items ahead of time. Will buy again.
15 mei 2024
Antwoord van Urbanheer
Thank you for your wonderful feedback! We're thrilled to hear that you're pleased with the quality and fit of the outfits you purchased. We're also glad our customer service team could meet your delivery needs promptly.
We look forward to serving you again soon!
Best regards,
Customer Care, UrbanHeer
customercare@urbanheer.com
Unexpectedly pleasant experience
My order was processed and delivered very fast. I'm totally satisfied. Thank you guys for your work!
1 mei 2024
Review zonder uitnodiging
Antwoord van Urbanheer
Thank you for your kind words! We're delighted to hear that you are totally satisfied with the speed of your order processing and delivery. Your satisfaction is our priority.
We look forward to serving you again!
Best regards,
Customer Care, UrbanHeer
customercare@urbanheer.com
It was a great experience shopping from…
It was a great experience shopping from UrbanHeer.
The best part is cash on delivery which made me more confident about the delivery and quality of service.
The quality of the product is really good. The price really justifies the product and quality.
12 mei 2024
Antwoord van Urbanheer
Thank you for your fantastic feedback! We're thrilled to hear that you had a great shopping experience with UrbanHeer. We're glad that our cash on delivery option provided you with confidence in our service and delivery.
It's wonderful to know that you are satisfied with the quality and pricing of our products. We look forward to serving you again soon!
Best regards,
Customer Care, UrbanHeer
customercare@urbanheer.com
Love this spoon set!
Highly recommend this spoon set! The sleek design adds a touch of sophistication to my kitchen, and the quality is unmatched for the price. The craftsmanship is evident, and each spoon feels well-made.
12 mei 2024
Antwoord van Urbanheer
Thank you for your glowing review! We're delighted to hear that you love the spoon set. It's great to know that the sleek design and quality craftsmanship have added a touch of sophistication to your kitchen.
Your recommendation means a lot to us. We look forward to serving you again soon!
Best regards,
Customer Care, UrbanHeer
customercare@urbanheer.com
Love the collection.
Love the collection of active wear, brand like Niki biki, Kimberly C at Urban Heer. I bought a crop top from UH. Timely delivered. Loved the quality and I will shop more.
11 mei 2024
Antwoord van Urbanheer
Thank you for your wonderful feedback! We're delighted to hear that you love our collection of activewear, including brands like Niki Biki and Kimberly C. We're glad the crop top was delivered on time and met your quality expectations.
We look forward to serving you again soon!
Best regards,
Customer Care, UrbanHeer
customercare@urbanheer.com
Service Feedback
Placed my 1st order at Urbanheer for an Under Armour Cap. By mistake i ordered the wrong size and i called their customer care number to request for size change. The service team answered the call promptly and was able to accommodate my size change request. Eagerly waiting to receive the product.
10 mei 2024
Antwoord van Urbanheer
Thank you for sharing your experience! We're glad to hear that our customer care team was able to promptly assist you with the size change for your Under Armour cap. We appreciate your patience and are excited for you to receive your product.
If you need any further assistance, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
Customer Care, UrbanHeer
customercare@urbanheer.com
Impressed with the collection and…
Impressed with the collection and service. I purchased cool summer accessories and love them. The delivery was fast, items brand new. Will order again,
5 mei 2024
Antwoord van Urbanheer
Thank you for your kind words! We're thrilled to hear that you are impressed with our collection and service. It's great to know that you love the cool summer accessories and that the delivery was fast.
We look forward to serving you again soon!
Best regards,
Customer Care, UrbanHeer
customercare@urbanheer.com
Trying to order twice has been a joke.
Twice now I've made an order. The first time I had no contact, it just never came. And I had to reach out and request confirmation of shipping which I never heard back about so then I had to go and request a refund. Ridiculous.
Second time, I tried to order the same dress as I really want that dress. Placed the order, got the confirmation. Only to have 2 Days later a refund put into my account with no explanation as to why I was getting refunded.
I will not be shopping with you ever again, I've taken this to social media, and I will explain given any opportunity why I don't buy from you.
Awful experience.
Editing as you replied to me two hours ago, and then edited your reply to me to add that additionally you've tried to call me. Calling me, After I've reviewed you for your lack of contact through two processes, with your company, is Not customer service. Not once through either process of shopping with you did you let me know you were out of Anything I was purchasing. The first time I had to reach out through my payment method as I hadn't received any notice of shipping or anything and it had been over a week. Then, still no contact from you, just reimbursement.
Then, when I tried to purchase again, and got a shipping confirmation, I was surprised to receive a reimbursement two days later, no email or explanation.
Seriously, it was ridiculous. No, at this point, calling me will not fix anything.
29 april 2024
Antwoord van Urbanheer
Thank you for your feedback! We truly value your input as it helps us improve and serve you better. We understand that you really like the dress and recognize that our summer dresses are in high demand. We apologize for any inconvenience caused by the delay. We did our best to get it shipped promptly, but unfortunately, during the processing we found the item is not shippable and restocking took longer than expected. Because we did not want to keep you waiting, we issued a refund. Additionally, we offered alternatives and a gift card to ensure you still have a pleasant shopping experience. We are responsive to your needs, which prompted us to reach out by phone in an effort to resolve the issue. As a learning organization, we see this as a vital opportunity to enhance our processes. Your experience is incredibly important to us, and we are dedicated to making things right.
Antwoord van Urbanheer
Thank you for your kind words! We're thrilled to hear that you're happy with our service and look forward to the opportunity to serve you again in the future.
Their T-Shirts and Shoes are absolutely out of the world!
The fitting is excellent, so is the style and material! We love wearing UrbanHeer!
12 september 2023
Review zonder uitnodiging
Antwoord van Urbanheer
Thank you for your wonderful feedback! We're thrilled to hear you love the fit, style, and material of our clothing. Your support means the world to us. Enjoy your UrbanHeer wear and please don't hesitate to reach out if you need anything else!
Been a customer of UH since 2022
Been a customer of UH since 2022. All the products that i've ordered are premium and genuine. The shopping experience is seamless and products are worth the wait considering that the products are imported from Europe. The customer service team is responsive to my emails notifying me about the product shipment status. Highly recommend them, its a one stop shop for all the luxury products.
20 maart 2024
Review zonder uitnodiging
Antwoord van Urbanheer
Thank you for being a loyal customer since 2022! We're thrilled to hear that you've enjoyed our premium and genuine products, as well as the seamless shopping experience at Urbanheer. We appreciate your patience with the shipping times, especially considering the international journey our products make. Thank you for your kind words about our customer service team and for recommending us. We're grateful for your continued support and look forward to providing you with more luxury products in the future!
Like the others I placed 2 orders on…
Like the others I placed 2 orders on 4/14/2024 and I did receive confirmation of each order. Then 2 days later I received an email for each order stating that their European Warehouse was experiencing processing and shipping delays but they are working on it. The Company called to apologize for the delay and has since kept me informed. I have placed additional orders and the service has been fantastic.
15 april 2024
Review zonder uitnodiging
Antwoord van Urbanheer
Thank you, Matthew, for the quick call and for your time. The delay is due to customs, but we expect your order to be delivered early next week. We will keep you updated on the progress. Thanks for shopping with us!
I did my first purchase and loved the…
I did my first purchase and loved the fit of my new jacketas recommended by friend. I usually don’t do online shopping for luxury but enjoyed my experience with Urbanheer
1 april 2024
Review zonder uitnodiging
Antwoord van Urbanheer
We're so pleased to hear that you loved the fit of your new jacket and enjoyed your first online luxury shopping experience with us at Urbanheer! Thank you for giving us a try on your friend’s recommendation. We're here to ensure every purchase is just as satisfying. Looking forward to seeing you shop with us again!
Urban Heer is a refreshing addition to…
Urban Heer is a refreshing addition to the fashion and lifestyle scene. Their products are of good quality, and their daily offers make it easy to try out new styles affordably. Whenever I’ve had a question, their customer service team has been helpful and responsive, enhancing the overall shopping experience. If you’re looking for something new in your wardrobe, Urban Heer is worth checking out.
17 april 2024
Antwoord van Urbanheer
Thank you for the kind words! We're glad to hear that you're enjoying our products and finding our daily offers helpful. It's great to know our customer service team has been able to assist you effectively. We look forward to bringing you more exciting styles at Urban Heer!
Very poor experience, product never received
I wish I could give no stars. I had the same experience as the prior reviewer but sadly didn’t see her review until after I made my purchase. Urbanheer.com took my money but never sent a confirmation email and when I called their customer service number, it went straight to an automated voicemail that sounded like a smart phone’s voice mail. I emailed them a few times inquiring as to the status of my order and not only did they never respond, I didn’t even receive an automated acknowledgement of my email. I ended up filing a dispute through my credit card company. Only after that dispute was resolved did Urbanheer reach out to me.
UPDATE 4/19/24: Received a call from the company yesterday due to my bad review here. Their position is that I never supplied my email address in my order, however I don't believe that to be the case since I am receiving other non-order related marketing emails from them. Also, I have still never received the shoes, despite what they say in their response. Perhaps they are a newer company with a lot of operational hiccups to work out, but at the end of the day, this was my experience with them.
10 maart 2024
Review zonder uitnodiging
Antwoord van Urbanheer
Thank you for sharing your order details. We apologize for the confusion earlier. After investigating the issue, we found that there was an error with the email provided during the order process. We're glad to confirm that your shoes have been delivered ahead of schedule via DHL, and you should have received the delivery confirmation by now. At Urbanheer.com, we strive to be customer-centric and value both your time and money. We hope this resolution transforms your experience and we look forward to serving you again in the near future.
Horrible Service
I placed an order on January 2, 2024. The confirmation email indicates I would receive my delivery by 01/15/2024. As of 01/17/2024 the tracking site indicates that my package has not even left the store. I have sent two emails to the company inquiring as to when it would ship. They have not responded to either of the emails. After an extensive search to find their customer service number, I called to ask about the package. First, it was an automated message, like one that a person would have on their personal cell phone. It made no mention of the company' name. I left a voice mail on 01/15/2024 and they have not returned my phone call. I will be calling my credit card company today to get my refund on the nearly $300 order. This is flat out ridiculous.
17 januari 2024
Review zonder uitnodiging
Antwoord van Urbanheer
We apologize for the inconvenience caused by the delay in your order. Sometimes, with overseas orders, there are factors beyond our control. However, your end-to-end experience is very important to us. It seems there was a hold-up due to excise processes as your items were imported. We take full responsibility for this and are actively working to resolve the issue. We value your experience and are committed to turning this into a positive one. A member of our team will be reaching out to you via phone to discuss this matter further and ensure it is resolved to your satisfaction. We appreciate your understanding and patience as we work to make this right for you. We look forward to serving you better in the future. We can be reached at customercare@urbanheer.com and we will reply within 4-8 business hours.
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