Us Mammotion Reviews 

Neil was helpful, patient, and respectful. Wish all customer service was as good as him!
-Casey C

Immediately debugged my problem, found a short-term solution, and put a long-term fix in the mail. Mower is back out mowing again.

Chatting takes a very long time. 4-5 minutes between responses. Once you get to the end of the chat, they put you on a list to call/email you at some later time. They can’t generate a return/service case and shipping label during the chat.

Customer service was great. Will see on the solution with the product performance getting fixed, but the agents were great and very helpful.

Customer service was the best I've experienced in such a long time I'm very pleased and would recommend to everyone

Quick response to sync with a real person. He elevated the issue I’m experiencing, and I hope it get resolved quickly. Fast service! Thank you.

He was able to solve my problem! I can’t ask for much more.

service was fast and live. quick and to the point. service agent was clear, concise and helpfull.

The person I was working with listen to me and understood my problem about returning the extre set of wheels I ordered by mistake.

Acquisto Mammotion Luba II nel 06.2024, quest'anno da 05.2026 non carica , già provato a rialzare anteriore con terra in più ma non carica. Probabilmente alimentatore o batteria guasta, ancora in garanzia 2 anni per circa 2 mesi. Assistenza clienti risponde di pazientare circa 15 gg fa, non si sono più sentiti. Pessima Assistenza clienti, sconsiglio di comprare Mammotion.

Great customer support!
Highly recommended!!!
Instant support over weekend. Thanks for Simon! He is very patient and helpful

Merlin we are extremely helpful. I didn’t have to wait at all, very quick responses, explained everything to me, and found a solution to my problem.

The support team was responsive and seemed genuinely motivated to help me resolve my issue. They followed up proactively as their team investigated and came up with a resolution,

Great tech support service! Helped me with a re-order of a broken product. Nice and supportive, thanks Merlin-V

I've owned my Luba Mini AWD robot mower for about a year, and I've found that Mammotion is very responsive to any concern I've had. After the initial setup, the mower has performed well, with very little little interaction from me. They're even providing me with three months of free 4G service!

Simon was amazing to talk to, very knowledgable, friendly, courteous, empathetic to my questions and concerns and was able to resolve everything I asked vey promptly. It is because of people like Simon that make life long customers like myself. Thank you and please be sure to give him a raise or promotion!!!
Bill

Ma tondeuse faisait un bruit anormal au démarrage. Dès réception du message avec vidéo que j'ai envoyé au service mammotion, j'ai reçu tune réponse avec un protocole de démontage précis. L'écrou d'un axe avait pris du jeu. Après resserrage et remontage, j'en ai profité pour un bon nettoyage, le problème était réglé. Soulagement !

Very knowledgeable, I think he sensed my capabilities and adapted his advice accordingly. Highest praise for his service (His name was Simon)

There was a SW problem preventing connection between The Mammotion App and the Robot. But the support reacted promtly and helped to solve it. However if they had looked into their own SW sooner rather than trying to trouble shoot the problem at customer's end a lot of time and effort could have been spared.