Useai 

UPDATE:
Shortly after posting my initial review, I was contacted by Dairo from the Use.ai support team. They promptly addressed my situation, canceled the subscription with immediate effect, and issued a full refund.

To provide context, I had initially signed up by mistake while looking for a different research tool for my graduate work. Once I realized the confusion, I was alarmed and hesitant to click the cancellation hub links due to phishing concerns, and I never actually used the service.

However, Use.ai's customer support handled the matter fairly, quickly, and completely in good faith. It is clear that the new management takes customer feedback seriously and is committed to making positive changes. I appreciate their professionalism and responsiveness in resolving this so smoothly.

I would give zero stars if Trustpilot allowed it. I signed up for a $1 trial of Perplexity for my graduate studies. Through deceptive advertising, USE.AI attached itself to my transaction without my consent and processed an unauthorized charge of $29.99.

When I demanded an immediate refund from their automated support, they directed me to a "Cancellation Hub" link. My security system immediately flagged this link as a high-risk cyber threat. Once i didnt confirm my email, via the links, someone named Daniel interceded, to inform me I left something behind.

I am formally reporting this unethical bait-and-switch to the FTC. Furthermore, I have officially reported this incident to my university's Information Security Office (ISO). The ISO is actively analyzing the email headers, the fake "Cancellation Hub" link, and the sender's domain. Because this operates as a cyber threat, the ISO is implementing a strict network block against WWW.USE.AI across our entire campus Wi-Fi network and email servers, rendering your deceptive links useless on our campus. A formal scam warning is also being broadcast across our campus-wide security alert network.

CONSUMERS: Do not trust this business, monitor your accounts for unauthorized charges, and under no circumstances should you click their "cancellation" links. i am demanding a refund

Fake Ai app, charges money from you every month and won’t cancel your subscription even when you email them multiple times, avoid at all costs

My bang account was charged with 29,99€! I don’t know about any subscription and I can’t find any order … Have sent an email to the customer support, hope they will pay back, otherwise potentially involve legal

One star. Nowhere was written that i was going to be billed for 30 bucks
Absolutely insane!!!

They charge my account 29.99, prior to that they charged my account twice for 50 cents and I have no idea how. I have never entered my card information for them. Never sign up with them. They responded once and hasn’t responded once I confirmed the account it was taken from. I Will never use another A.I website again. Cause apparently entering your card information on websites like render ai or open art ai. Gets your card hacked by individuals who lack humanity!

Jeg har ikke tegnet abonnement, men de opkræver 29,99 € pr mdr. jeg er skuffet

Subscription trap via Persolabs checkout. They charged €29.99 unauthorized and the customer support stopped responding after I provided the screenshot proof. Refund my money immediately! I have attached my account email in the reference field below.

If you use the platform use.ai, be aware that users have reported automatic recurring monthly subscriptions of $29.99 USD. Many claim they did not receive prior notifications or invoices before the charges occurred.

How to address unauthorized charges:If you have been charged without your consent, contact their customer support team immediately to request a full refund. Additionally, you should contact your bank or credit card provider to report the unauthorized transaction and inquire about a dispute or chargeback process.
Check your bank statements and stay safe!

My honest opinion: This platform relies on shady, bottom-of-the-barrel billing tactics to steal money from unsuspecting users. It is an absolute garbage business model run by parasites. Do not trust these clowns with a single cent of your money. Absolute joke of a company.

Hola buenos días el 4 de agosto me han cobrado la suscripción cuando yo no tenía, por favor devolver el importe mi tarjeta acaba en 3031 y todo esto pasó el 04 de agosto 26,08 euros… espero una contestación

Avoid: Unauthorized recurring charges without any notice

I used use.ai for a single, one-time image edit and paid once for it. Without my knowledge or consent, the site charged my account 2–3 additional times after that. I received zero email notification for any of these extra charges — I only found out when I checked my bank statement and had to contact my bank directly to confirm it.

There was no clear disclosure that this would turn into a recurring subscription, and no confirmation emails were sent for the follow-up charges, which made it impossible to catch or dispute in time. I've since reached out to their billing support to request a refund and cancellation.

If you're considering this site for a single edit, be very careful — check your bank statement afterward, and don't assume "no email" means "no charge." I would not use this service again.

On July 27th, I purchased a 7-day all-access pass on use.ai using my NongHyup (NH) card. Even though I only clicked the payment button once, I was immediately double-charged an amount higher than advertised.

To make matters worse, my full access was cut off after just one day. The site blocked me from using the AI tools and demanded that I pay more money to continue. Disgusted by this, I immediately canceled the subscription that very day and stopped using the site.

However, the scam didn't stop there. On August 3rd at 2:00 AM, without my consent, they automatically charged my registered card 44,000 KRW for an unauthorized 3-month subscription.

After looking into it, I realized that use.ai is not an official site for Claude Opus, but a fraudulent, copycat site designed to trick people and steal their money. I have heard that their customer support only gives repetitive, generic responses like "we are looking into it" and refuses to issue refunds.

I have already filed a chargeback dispute for international fraudulent transactions with my card issuer (NongHyup Bank) and am demanding a full refund for all unauthorized charges. Stay away from this website!

Review: I subscribed to the 6-month plan yesterday, under the impression that it offers unlimited access as advertised. However, their marketing is highly misleading. They advertise "unlimited switching" to trick users into thinking they are getting unlimited AI usage, only to hide strict token and usage limits after you pay. This is a complete subscription trap.I have not used the service and I have already contacted support for an immediate cancellation and a full refund. I will not accept their internal "non-refundable" excuse for a service that misleads consumers. If a full refund is not processed immediately, I will initiate a chargeback through my bank and report them to consumer protection authorities. Avoid this platform!

Es una página que utiliza la confusión para conseguir sucripciones. En mi caso, me salió tras buscar "Claude" en Crhome y aparecer como primer resultado con "Claude" en el título, pero redirigiendo a la página use.ai que utiiza un formato "copiado del de claude", cuando has realizado la suscripción 89.99 € y te das cuenta, solicitas la deolución y cancelación y responden el mismo día que la cancelación si pero la suscripción no. Según las leyes europeas, el consumidor tiene derecho a desistir en los 14 días siguientes al pago sin explicaciónes, pero si el caso es que ha sido "inducido" por acciones comerciales dudosa y no ha utilizado el servicio, más aún. Abierta disputa con mi Banco para que no abone definitivamente el dinero. Utilizan publicidad engañosa, ya que ofrecen conexión con claude, chat gpt, geminis, deepseek, etc... cuando eso no es posible sin pagar , adicionalmente, cada persona en sus cuentas de IA las apis para acceder. No la he probado, pero para como "captan" clientes y lo que ofrecen, que no puede ser "real", me suena a hacer dinero rápido y desaparecer.

Autorisation de paiement PayPal en attente sans consentement, retirée après contact

J’ai constaté la présence d’une autorisation de paiement PayPal en attente pour Use.ai, alors que je n’avais jamais donné mon accord explicite pour un abonnement ou un paiement.

Aucune page claire ne permet de gérer ou d’annuler un abonnement sur leur site : pas de section facturation, pas d’historique, aucune transparence sur les paiements automatiques.

Le fonctionnement de l’abonnement m’a paru opaque et peu loyal, car il est impossible de vérifier ou de contrôler ce qui a été engagé.

Après avoir trouvé et contacté leur support par mail, l’autorisation de paiement a été retirée rapidement.

Cependant, cette expérience reste préoccupante en raison du manque de visibilité et de clarté autour des abonnements et des paiements.

Je recommande de rester vigilant et de vérifier ses autorisations PayPal.

Update: The support team (Daniel) reached out immediately and fully refunded the money. The subscription is cancelled. Fast resolution!

I signed up for a one-time trial or service, but UseAI immediately enrolled me in a hidden monthly subscription of 30 Euros without my conscious consent. This is a classic dark pattern subscription trap! PayPal customer protection failed me, but I have already contacted my bank to initiate a formal chargeback for this unauthorized transaction. Avoid this company at all costs, they just want to steal your money secretly.Update: I demand an immediate refund. I am contacting your support team via email right now with my account details to resolve this.

used an AI image editor and they asked me to pay 95 cents for the one of service, which I was happy to do. A week later my bank account has been charged $41.00 aud for a subscription service I never signed up for. This is illegal and I'm disputing the charges with the help of my bank. Stay away from this service at all cost, it's blatantly fraud.

Me suscribí al plan trimestral por 49.99€ y me sigue considerando como si no fuese usuario de pago a pesar de que en mi perfil aparece el usuario trimestral. Es una pena porque parece una plataforma que no trabaja mal. He solicitado la baja y el reembolso

I used an AI image editor and they asked me to pay 95 cents for the one of service, which I was happy to do. A week later my bank account has been charged $41.00 aud for a subscription service I never signed up for. This is illegal and I'm disputing the charges with the help of my bank. Stay away from this service at all cost, it's blatantly fraud. 2

They are “going” to charge you after the free trial. They are “not” going to refund the subscription fees you didn’t agree to. They are predatory period. Got to Reddit and see. Got to another AI source and actually choose to pay for what you want rather than being forced to pay for something you canceled and don’t use. They are acknowledging the fact that you don’t have a subscription yet continue to charge your account every month as though you do. No refund policy, so you’re basically donating $32.65 a month to them.

Awaiting response for cancellation and reversal of fees.