Love my new Puff lampshade. It’s well designed, easy to install and arrived very quickly. It was overpackaged though! Excellent customer service and overall experience.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I ordered string shelves, they were good quality and arrived quickly, however when I saw them I realised they didn't suit my room. Chloe in customer services was really helpful, I got through straigh... Toon meer
Bedrijf heeft geantwoord
Delivery times are a lot longer than advertised. I've had one successful order on this website, so I don't want to be too harsh. But my last order is now 17 days overdue and we have no sign of... Toon meer
Bedrijf heeft geantwoord
We’ve recently relocated and consequently we have been in need of new lights and some furniture - we bought 3 Hay Pendants, a Flos Glo Ball Pendant, a Blomus Fera Side Table & a Ferm Living Plant Box... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Independently owned and operated since 1999, Utility are the home of great contemporary design online. Find the most comprehensive collection of European designer furniture, lighting and home accessories brands such as HAY, Vitra, &Tradition, Kartell and more, at Utility today.
Contactgegevens
14A Compass West, Spindus Road, L241YA, Liverpool, Verenigd Koninkrijk
- 0151 494 9412
- richard@utilitydesign.co.uk
- utilitydesign.co.uk
4,5
Uitstekend
879 reviews
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Genuine company but adds no value
Wanted this to be a good experience but it didn’t work for us. Wrong product delivered and lots of inconvenience and hassle. Utilitydesign seems to be little more than a middle man and, whilst they answer the phone promptly and are polite, they have no flexibility to offer any help when something goes wrong as they are presumably working off small margins. In summary, this company added no value and we’ve ended up getting very fed up, asking for a refund and going to the supplier direct,
Update following retailer response: thanks for your reply. But the lamp doesn’t come in the same box, we received a small box clearly labelled desk lamp, when we’d ordered a floor lamp. We placed the order in June and waited until August for delivery, which was also problematic (it seems others have also had issues with FedEx). After all the delay, phone calls and additional admin this has caused us you were able to offer nothing other than an apology.
22 juli 2024
Antwoord van Utilitydesign
I am sorry this order was not fulfilled satisfactorily. I know you/ your husband had extensive conversations with Jess over the wrong product being delivered due to the floor lamp and desk lamp versions coming in the same box. The sending of the wrong item was human error for which we do apologise. These things can happen from time to time. We have been dealers of Anglepoise for a number of years and like all retailers who sell any branded products I guess we are 'middle men'.
I am sorry you felt we offered no value but trust you now have the correct lamp and can rest assured with this.
Best wishes,
Richard
Excellent choices and service
I have ordered several times from this company and every time the goods have been despatched promptly, securely packed and in excellent condition. Customer Services are quick to respond, friendly and pragmatic if there's a problem. Utility Design are my first choice of source when I want to find good quality, interesting pieces for home or garden and I'm pleased they sell European companies such as Vitra which saves a trip to Weil am Rhein! ;) (which seriously, we have done in the past). I wouldn't hesitate to suggest Utility to a friend.
My only issue is that when they use FedEx the delivery company is unreliable and unpredictable. We have found this several times when other companies use FedEx as a courier. Hence four stars instead of five.
6 september 2024
Review zonder uitnodiging
Very poor delivery process
I haven't been contacted by the delivery team at any time to agree on a delivery day and time
They just delivered it today and nobody is at home today!!!
They haven't contacted me ..
23 augustus 2024
Antwoord van Utilitydesign
Hello - I'm so sorry for this, especially as it seems the third party courier Palletways have let you and us down. I asked Jess to look into this. I understand you called earlier and spoke with Arlene and Jess in turn called you back and left a voicemail. It seems Palletways accept responsibility as they did not contact you to arrange delivery - they have admitted their mistake. They called and left you a voicemail to say they were coming with the delivery and did not hear back but still continued with the delivery anyway. Jess has tried to call and apologise/ offer delivery tomorrow but there is no answer. If you could please return Palletways' call and arrange a mutually delivery time?
Once again, please accept my apologies.
Richard
They failed to satisfactorily correct their error.
I was sent a substandard item (a small crate). I complained and, somewhat disappointingly, was told to expect a partial refund (£2 of the £5 I was charged for the crate) but even that failed to materialize.
UPDATE: Immediately following posting of this review Utilitydesign responded and appear to have fixed the refund non-materialization problem.
5 augustus 2024
Antwoord van Utilitydesign
Hello - I am sorry you were disappointed with the refund offer. The order was made up from store stock. Following the featuring of this product in The Guardian we were inundated with orders. I have just checked the refund and it appears it was done but the processing failed. I have just done this again so please accept my apologies foe the inconvenience.
Best wishes
Richard
efficient and professional
22 augustus 2024
Delivery delay but worth the wait
After ordering I was slightly disappointed to be notified that the product I wanted was out of stock - especially as it was to be a present. The estimated delivery time was put back to several weeks!
However, the company redeemed itself with an unexpectedly rapid turn around, the gift arriving unexpectedly just over a week later.
The article in question, a carved wooden Snoopy figurine, was beautifully made and expertly packaged and the recipient was thrilled with it.
21 augustus 2024
Superb service
I was quoted 8 weeks delivery time by a store in Derby so started to look online. Ordered online on Tuesday delivered Friday!!! Extremely well packaged and delivered slightly before time quoted. Despite being well packaged there was a small scratch on the cabinet. I notified customer services immediately and they offered a refund. Exceptional service which is a miracle these days!
22 augustus 2024
Hay 'Dapper' Chair
Helpful advice and rapid processing/delivery following an enquiry regarding the Hay 'Dapper' chair. A team member alerted me, via e-mail, to a chair which was in stock and substantially discounted. I decided to go with it (the fabric colour was perfect) and the chair was delivered less than 48 hrs later. I'm very happy with the item and also with the purchasing experience with Utility Design. Many thanks to the team.
21 augustus 2024
An excellent experience
Brilliant customer service and super speedy delivery. Would definitely recommend.
21 augustus 2024
Super fast delivery
The items I ordered were in stock but I didn’t expect them to arrive next day. How speedy!
20 augustus 2024
Very quick delivery of a carefully…
Very quick delivery of a carefully packed product.
5 augustus 2024
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