Great website, an offer on price, however the shipping has taken over 3 weeks (still hasn’t arrived) and I do not feel confident about when it is going to arrive. The shipping tracker could do wit... Toon meer
Bedrijf heeft geantwoord
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I was very pleased with my item. I didn't know it was being shipped from France but it arrived a few weeks after ordering. It was held up in uk customs for over a week but was pleased with the pri... Toon meer
Bedrijf heeft geantwoord
I ordered my balcony furniture nearly 4 weeks ago and it still had not arrive even though it said 4-8 business days. I get updates from them saying slightly delayed which still show estimated delivery... Toon meer
Amazing product and excellent service. We purchased garden furniture, and although delivery was slightly delayed while it went through UK customs, the item arrived in pristine condition. The tran... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Made In Design
Geschreven door het bedrijf
Design Furniture, Lighting, Interior Decor and Garden Furniture - Made in Design
The adventure started 20 years ago when Catherine Colin decided to shake things up, make design less elitist and democratise it by investing in web sales. Made In Design has been a major player in the development of design for making it accessible to as many people as possible.
Today it’s the international reference for online design. 45 000 items, from 330 brands involving 1600 creators throughout the world, allow everyone to find the ideal design furniture,lamp, or unique gift at all prices.Thanks to its authenticity and passion, Made in Design managed to win the confidence of major brands and designers. Kartell, Artemide, Muuto, Hay, Foscarini, &Tradition, Fermob, Eva Solo, Fritz Hansen, Alessi, Flos, emu, Ibride, Memphis Milano, Marimekko, Ferm Living, Slide, Hartô, String Furniture, FatBoy, Tolix, Fontana Arte, Petite Friture, Tom Dixon, Louis Poulsen, Magis, Moooi, Zeus, Seletti, Serax or Normann Copenhagen... they’re all in our catalogue!
Made in Design
Geschreven door het bedrijf
- Our commitments
- Money back guarantee | Upstairs delivery by appointment | International delivery | Premium delivery (2 man delivery service) for bulky products
- Are you a professional?
- From single advice about the choice of the most suitable product to space design, our team of specialists guides you whatever your projects are. Trade Department gives you advice, bespoke solutions and efficiency trade@madeindesign.co.uk
- No. 1 in Design
- Designer furniture made by the biggest brands: Kartell, Hay, Fermob, Petite Friture, Fatboy, Muuto. Seletti. We will allow you to tastefully express your style through furniture, lights, tableware, decoration, sofas, chairs, tables and more. All created by the talented designers (Stark, Tom Dixon, R&E Bouroullec, Marcel Wanders).
Contactgegevens
32 rue de Comboire, 38130, Echirolles, Frankrijk
- +44 (0)207 692 4001 (UK local rate)
- contact@madeindesign.co.uk
- www.madeindesign.co.uk
3,2
Gemiddeld
2K reviews
Heeft 95% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Order arrived damaged
My order arrived damaged and I raised an after-service request to get it replaced. However, I have not heard back after nearly two weeks. I have tried calling customer service a few times but am always told all the agents are busy.
8 mei 2026
Review zonder uitnodiging
Order still hasn’t arrived after 3…
Order still hasn’t arrived after 3 weeks. Got no tracking information until I rang customer service.
19 mei 2026
Antwoord van Made In Design
Hello,
We are truly sorry for the delay and the lack of communication you experienced. We completely understand your disappointment.
Unfortunately, the shipment has been impacted by extended customs processing times due to a very high volume of parcels currently being handled by customs authorities. This situation is outside of our direct control and has significantly slowed down the clearance process.
Following our latest checks, the status of your shipment is now “customs clearance initiated”, and you have been notified accordingly. Delivery should now take place very shortly.
We sincerely apologise for this experience and thank you for your patience.
Julie, Customer Service
I ordered my balcony furniture nearly 4…
I ordered my balcony furniture nearly 4 weeks ago and it still had not arrive even though it said 4-8 business days. I get updates from them saying slightly delayed which still show estimated delivery in the past. Twice this week it says estimated delivery last Thursday. Unacceptable and it takes a number of days to get a response. I will never use again and have no idea when I will get the furniture so I can sit out on our balcony.
18 mei 2026
I still havnt received my items and…
I still havnt received my items and after chasing this up several times, including asking for a refund, I am still waiting for a response
18 mei 2026
Antwoord van Made In Design
Hello,
We are truly sorry for the delay and the lack of communication you experienced. We completely understand your disappointment.
Unfortunately, the shipment has been impacted by extended customs processing times due to a very high volume of parcels currently being handled by customs authorities. This situation is outside of our direct control and has significantly slowed down the clearance process.
Following our latest checks, the status of your shipment is now “customs clearance initiated”, and you have been notified accordingly. Delivery should now take place very shortly. If you do not wish to keep your order, you can open an after-sales request to send the order back to our warehouse.
We sincerely apologise for this experience and thank you for your patience.
Julie, Customer Service
Shipping updates need improvement
Great website, an offer on price, however the shipping has taken over 3 weeks (still hasn’t arrived) and I do not feel confident about when it is going to arrive.
The shipping tracker could do with an improvement.
When spending over £1500 I would have hoped for more updates on where the order is.
Had I known it was coming from Southern France and would take 3+weeks to arrive, I would have spent slightly more money from a company closer to me (in England).
18 mei 2026
Antwoord van Made In Design
Hello,
We are truly sorry for the delay and the lack of communication you experienced. We completely understand your disappointment.
Unfortunately, the shipment has been impacted by extended customs processing times due to a very high volume of parcels currently being handled by customs authorities. This situation is outside of our direct control and has significantly slowed down the clearance process.
Following our latest checks, the status of your shipment is now “customs clearance initiated”, and you have been notified accordingly. Delivery should now take place very shortly.
We sincerely apologise for this experience and thank you for your patience.
Julie, Customer Service
Trust pilot is asking me what I thought…
Trust pilot is asking me what I thought of my order BUT I have not received it !!
I have tried to contact Made in Design but can only do so via email. The telephone number provided does not get you through to anyone.
Made in Design have responded to my email query by cancelling the query by saying you have merged the queries ? Why not just answer the query ?
18 mei 2026
Antwoord van Made In Design
Hello Gary,
We are truly sorry for the delay and the lack of communication you experienced. We completely understand your disappointment.
Unfortunately, the shipment has been impacted by extended customs processing times due to a very high volume of parcels currently being handled by customs authorities. This situation is outside of our direct control and has significantly slowed down the clearance process.
Following our latest checks, the status of your shipment is now “customs clearance initiated”, and you have been notified accordingly. Delivery should now take place very shortly.
We sincerely apologise for this experience and thank you for your patience.
Julie, Customer Service
Ordered 1 month ago and still don’t…
Ordered 1 month ago and still don’t have my items. No estimate of when they’ll arrive and barely any responses to my questions. Embarrassing service from what is meant to be an established brand. Avoid.
18 mei 2026
Antwoord van Made In Design
Hello,
We are truly sorry for the delay and the lack of communication you experienced. We completely understand your disappointment.
Unfortunately, the shipment has been impacted by extended customs processing times due to a very high volume of parcels currently being handled by customs authorities. This situation is outside of our direct control and has significantly slowed down the clearance process.
Following our latest checks, the status of your shipment is now “customs clearance initiated”, and you have been notified accordingly. Delivery should now take place very shortly.
We sincerely apologise for this experience and thank you for your patience.
Julie, Customer Service
The product has not been delivered
The product has not been delivered and is currently in France.
18 mei 2026
Antwoord van Made In Design
Hello Martin,
We are truly sorry for the delay and the lack of communication you experienced. We completely understand your disappointment.
Unfortunately, the shipment has been impacted by extended customs processing times due to a very high volume of parcels currently being handled by customs authorities. This situation is outside of our direct control and has significantly slowed down the clearance process.
Following our latest checks, the status of your shipment is now “customs clearance finalised”, and you have been notified accordingly. Delivery should now take place very shortly.
We sincerely apologise for this experience and thank you for your patience.
Julie, Customer Service
Extremely disappointing service – no shipping, no communication
I placed an order for an item that was listed as available, but two weeks later, it still hasn’t been shipped. There have been no meaningful updates on my order status.
What’s even more frustrating is the complete lack of customer service. I’ve sent multiple messages asking for updates and have received no response at all. Being ignored as a customer is unacceptable.
At this point, I have no idea when (or if) my order will be dispatched.
This is very disappointing, and I would not recommend ordering from them based on the lack of transparency and support.
4 mei 2026
Review zonder uitnodiging
Antwoord van Made In Design
Hello Lilia,
We are sincerely sorry for the unusual delay in preparing and dispatching your order, as well as for the frustration caused by the lack of responsiveness. Due to a particularly high volume of orders, our processing times have unfortunately been longer than normal in recent weeks. Our teams remain fully mobilised to reduce these delays as quickly as possible.
We would also like to clarify that two update emails were sent to keep you informed about the situation and the delay affecting your order.
Your parcel has now been dispatched today, and you will shortly receive an email with the tracking information to follow the delivery.
Please accept our sincere apologies for this experience and thank you for your patience.
Julie, Customer Service
Happy buyer with caveats
I was very pleased with my item. I didn't know it was being shipped from France but it arrived a few weeks after ordering. It was held up in uk customs for over a week but was pleased with the price, tracking updates and that there were no import duties to pay (which was a worry when I realised it was coming from Europe.
That being said, I keep getting promo emails from them, I hit unsubscribe every time and I still keep getting them. I've tried unsubbing in Chrome, Firefox and with the email link to no avail.
If this changes I'll update the feedback and give 5 stars. It should be a simple thing to do considering GDPR regulations.
12 mei 2026
Review zonder uitnodiging
Antwoord van Made In Design
Hello Chris,
Thank you for your feedback, and we are pleased to hear that you were happy with your item, the pricing and the delivery tracking updates.
We are however very sorry about the issue you experienced with the promotional emails. This is clearly not the level of service we aim to provide, especially regarding subscription preferences and GDPR expectations.
Our team has now processed your unsubscribe request manually today to ensure you no longer receive these communications.
Please accept our apologies for the inconvenience caused, and thank you again for bringing this to our attention.
Julie, Customer Service
One month later and still no delivery
One month later and still no delivery.
Little or no communication.
Have to chase continually for updates.
No urgency to act on behalf of client
So bad. So disappointing. So happy to take your money before delivery is scheduled.
Poor.
16 mei 2026
Antwoord van Made In Design
Hello Lee,
We are truly sorry for the delay and the lack of communication you experienced. We completely understand your disappointment.
Unfortunately, the shipment has been impacted by extended customs processing times due to a very high volume of parcels currently being handled by customs authorities. This situation is outside of our direct control and has significantly slowed down the clearance process.
Following our latest checks, the status of your shipment is now “customs clearance initiated”, and you have been notified accordingly. Delivery should now take place very shortly.
We sincerely apologise for this experience and thank you for your patience.
Julie, Customer Service
Customer services not replying
I ordered 10 days ago and the parcel is stuck with the shipping company. I tried contacting made in design but nobody replied.
Looking at the other reviews here I am worried the parcel will never exit the country.
13 mei 2026
Review zonder uitnodiging
The item has been stuck in France…
The item has been stuck in French customs for two weeks — the location of shipping a fact they don’t really make clear from the website — due to paperwork not supplied. Customer service has been sporadic, phoning them just resulted in them saying they’ll take care of it with no hard evidence and no follow up. Still waiting
12 mei 2026
Antwoord van Made In Design
Hello,
We are sincerely sorry for this situation and fully understand your frustration regarding the customs delay and the lack of follow-up. Unfortunately, an issue occurred with the carrier during the customs process, which was outside of our direct control and clearly not the level of service we aim to provide.
Following your exchanges with our customer service team, a return of the parcel has now been requested in order to proceed with the cancellation of the order. The refund will be processed as quickly as possible.
Please accept our apologies again for the inconvenience caused.
Julie, Customer Service
Terrible customer service
*Update* we are still awaiting a response to our reply from last week - this company will make a cursory attempt to resolve your issues but will not actually be able to follow through.. if I could I'd remove the 1 star and set it to zero. Expensive products that cause endless issues thanks to a terrible customer service team.
Terrible customer service - we recieved a product on 5th May that was damaged in transit and we've had no response. The products seem nice but if you are recieving faulty goods and they don't respond to your emails is there any point ordering through them..? If you are going to order through them at least use Paypal so you can claim money back when it all goes wrong.
12 mei 2026
Review zonder uitnodiging
Antwoord van Made In Design
Hello,
We are very sorry to hear about your experience and understand your frustration regarding the delay in our response.
Our processing times have unfortunately been longer than usual due to a particularly high volume of orders and requests. However, your claim has now been taken over by our after-sales team, and a commercial solution has been proposed to you. We are currently waiting for your reply in order to finalise the case.
We sincerely apologise again for the inconvenience caused and thank you for your patience.
Julie, Customer Service
Great product range at good prices
Bought some HAY candles and holders at great prices. Items were well packed and kept updated on delivery progress. Would happily buy from again.
28 april 2026
Good range of design classics and efficient service
Good range of design classics and delivery was well organised and the product arrived in perfect condition. My only frustration was that I couldn't find the optional castors that can be added to the Kartell Componibili on the website and ended up having to order them separately later and paying a second delivery charge.
23 april 2026
Wonderfully original designed piece
Wonderfully original designed piece. Delivery quick and very well packed. Great company to deal with. Would use again if looking from something that little bit different.
8 mei 2026
Antwoord van Made In Design
Hello Betty,
We are sorry for the delay and understand your concern.
Your order was shipped from our warehouse within the expected timeframe and has arrived at customs. It is currently undergoing clearance procedures, which are unfortunately outside of our control. Depending on the period, customs processing times can vary. You should have received an update from the customs authorities regarding this.
Your order will be delivered as soon as the clearance process is completed.
Thank you for your understanding and patience.
Julie, Customer Service
This is an unusual purchase coming from…
This is an unusual purchase coming from a foreign country and I was worried about communications and about being taxed. But Made in Design had everything sorted out and my trestles arrived at the exact time they said they would and in eprfect condition. Thank you!
4 mei 2026
Antwoord van Made In Design
Hello,
Thank you very much for your feedback! We’re delighted to hear that everything went smoothly with your international order and that we were able to reassure you throughout the process.
It’s wonderful to know that your trestles arrived exactly as expected and in perfect condition.
Thank you again for your trust and kind words.
Julie, Customer Service
Amazing product and excellent service.
Amazing product and excellent service.
We purchased garden furniture, and although delivery was slightly delayed while it went through UK customs, the item arrived in pristine condition. The transport packaging was among the best I have ever seen, and the quality of the furniture itself is exceptional.
We are extremely pleased with both the service and the product. Thank you.
28 april 2026
Antwoord van Made In Design
Hello Chris,
Thank you very much for your detailed feedback! We’re delighted to hear that your garden furniture arrived in perfect condition and that both the packaging and product quality met your expectations.
We also appreciate your patience regarding the customs delay and are very happy to know that, overall, you were pleased with the service and your purchase.
Thank you for your trust and kind words.
Julie, Customer Service
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