Ich habe eine Design-Gartendusche Aqua Lux von Seletti gekauft und es ist ein absolutes Desaster. Zahlung per Paypal war nicht möglich, die Lieferung verzögerte sich und geliefert wurde billiger Chin... Toon meer
Bedrijf heeft geantwoord
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The concept of facilitating the purchase of quality and designer pieces is great. REVIEWED ON 06/07/2026 After Customer Support contacted me so to find a solution to the problem. We realised that com... Toon meer
Bedrijf heeft geantwoord
Utterly appalling. Avoid like a plague. I wanted to buy one kettle and there was an error putting through two. I immediately filled out a form to say it was an error, do not send and refund one. They... Toon meer
Amazing product and excellent service. We purchased garden furniture, and although delivery was slightly delayed while it went through UK customs, the item arrived in pristine condition. The tran... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Made In Design
Geschreven door het bedrijf
Design Furniture, Lighting, Interior Decor and Garden Furniture - Made in Design
The adventure started 20 years ago when Catherine Colin decided to shake things up, make design less elitist and democratise it by investing in web sales. Made In Design has been a major player in the development of design for making it accessible to as many people as possible.
Today it’s the international reference for online design. 45 000 items, from 330 brands involving 1600 creators throughout the world, allow everyone to find the ideal design furniture,lamp, or unique gift at all prices.Thanks to its authenticity and passion, Made in Design managed to win the confidence of major brands and designers. Kartell, Artemide, Muuto, Hay, Foscarini, &Tradition, Fermob, Eva Solo, Fritz Hansen, Alessi, Flos, emu, Ibride, Memphis Milano, Marimekko, Ferm Living, Slide, Hartô, String Furniture, FatBoy, Tolix, Fontana Arte, Petite Friture, Tom Dixon, Louis Poulsen, Magis, Moooi, Zeus, Seletti, Serax or Normann Copenhagen... they’re all in our catalogue!
Made in Design
Geschreven door het bedrijf
- Our commitments
- Money back guarantee | Upstairs delivery by appointment | International delivery | Premium delivery (2 man delivery service) for bulky products
- Are you a professional?
- From single advice about the choice of the most suitable product to space design, our team of specialists guides you whatever your projects are. Trade Department gives you advice, bespoke solutions and efficiency trade@madeindesign.co.uk
- No. 1 in Design
- Designer furniture made by the biggest brands: Kartell, Hay, Fermob, Petite Friture, Fatboy, Muuto. Seletti. We will allow you to tastefully express your style through furniture, lights, tableware, decoration, sofas, chairs, tables and more. All created by the talented designers (Stark, Tom Dixon, R&E Bouroullec, Marcel Wanders).
Contactgegevens
32 rue de Comboire, 38130, Echirolles, Frankrijk
- +44 (0)207 692 4001 (UK local rate)
- contact@madeindesign.co.uk
- www.madeindesign.co.uk
3,0
Gemiddeld
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Great company to deal with
Great company to deal with. Good communication and fast delivery.
23 april 2026
Antwoord van Made In Design
Hello Ross,
Thank you so much for your kind words!
We are delighted to hear that you appreciated our communication and the speed of delivery. Providing a seamless experience from checkout to your doorstep is our top priority.
We look forward to helping you find your next design favorite soon!
Best regards,
Julie, service clients
The parcel didn’t reach the address
The parcel didn’t reach the address
It was held in customs and returned to sender
No notification or emails to indicate there was a problem
I have emailed to try and find out what has happened
22 april 2026
Antwoord van Made In Design
Hello Diana,
We are sincerely sorry for the issues you encountered with the delivery of your parcel.
Following an investigation, it appears that a technical issue involving both the carrier and customs caused your parcel to be returned to our warehouse without any notification being sent to you. We understand how frustrating this lack of information must have been.
Our Customer Service team has already taken charge of your case. We have created a new order for you, which will be dispatched as quickly as possible to ensure you receive your items without further delay.
You will receive a shipping confirmation email with a new tracking link as soon as the parcel leaves our warehouse.
Thank you for reaching out and for your continued patience while we corrected this situation.
Best regards,
Julie, customer service
Unfortunately
Unfortunately, goods are withheld at Customs as the parcel documentation from Made in Design is insufficient.
22 april 2026
Antwoord van Made In Design
Hello Jane,
We are sincerely sorry for the delay and the inconvenience caused by the customs hold.
After investigation, we confirm that there was a temporary issue with the parcel documentation. We have taken immediate action to resolve this, and we are pleased to inform you that your parcel has now been cleared and released by Customs.
The tracking should update shortly, and your delivery is scheduled to take place next week.
Thank you for your patience while we settled this matter. We are doing our best to ensure your order reaches you as soon as possible.
Best regards,
Julie, customer service
Worst experience!
Worst experience!! I ordered a table and a lamp from this site on March 12, with a delivery time of 11 business days. One month later, I still hadn’t received my order. After repeatedly contacting customer service, we scheduled a delivery for April 15 between 9:00 and 11:00, but by 12:00 I still hadn’t received it.
I requested a cancellation.
The customer experience is disastrous.
5 april 2026
Antwoord van Made In Design
Hello Emma,
We are sincerely sorry that your experience did not meet your expectations. However, we would like to provide some context regarding the timeline of your order.
Your initial order from March 12 was processed within the announced deadlines. The additional delay was caused by your request to upgrade to Premium delivery after the items had already been dispatched. This change required a switch to a specialised carrier, which naturally extended the timeframe.
Regarding the delivery on April 15, the carrier contacted you to confirm the window.
Unfortunately, due to heavy traffic in London, the driver fell behind schedule.
When we informed you that the delivery was imminent despite the delay, you chose to refuse the package and requested an immediate cancellation.
Our team acted swiftly by confirming the return to our warehouse and processing your full refund as soon as you expressed your wish to cancel.
We always strive to be flexible and accommodate our customers' requests, even when they change mid-process, and we regret that the local traffic conditions led to this final frustration.
Best regards,
Julie, customer service
Very happy with my purchase
Very happy with my purchase. Great quality and Great customer service.
11 maart 2026
Antwoord van Made In Design
Hello,
That is wonderful to hear! Thank you so much for taking the time to share your experience.
We are thrilled that you are happy with the quality of your purchase and that our customer service team was able to support you effectively. Knowing that we’ve met your expectations is the best reward for our team.
Enjoy your new design piece, and we hope to see you again soon at Made in Design!
Best regards,
Julie, customer service
Couldn't fault the service
Delivery was around a week but I was expecting that coming from France to the UK. Arrived in excellent condition. I got a good deal compared to other stores. Made in Design were the best price. I would order again. Thank you!
15 april 2026
Antwoord van Made In Design
Hello Dan,
Thank you so much for this fantastic review! We are delighted to hear that you are satisfied with your experience.
It’s great to know that the delivery timeframe met your expectations for an international shipment and, most importantly, that your items arrived in perfect condition. We take great pride in offering the best prices for high-end design, so we’re thrilled you found such a good deal with us.
We look forward to welcoming you back to Made in Design very soon!
Best regards,
Julie, customer service
Antwoord van Made In Design
Hello Rebecca,
Thank you so much for this glowing feedback!
It is always a treat to hear from a fellow Seletti enthusiast. Their bold, unconventional designs truly bring a unique energy to any interior, and we are thrilled that both the purchasing process and the delivery met your expectations.
We hope you enjoy your new piece as much as we enjoyed sending it to you!
Best regards,
Julie, customer service
Antwoord van Made In Design
Hello Lisa
Thank you for your feedback! We are delighted that you enjoyed the speed and efficiency of our service. Providing a great experience for our customers is our top priority.
We look forward to seeing you again soon for your next order!
Julie, customer service
These lovely solid ( recycled plastic )…
These lovely solid ( recycled plastic ) stools arrived in Good condition Thank you
25 maart 2026
Antwoord van Made In Design
Hello Mary,
Thank you so much for your feedback!
We are delighted to hear that your stools arrived in good condition. We are particularly proud of this recycled plastic range, and it is a pleasure to know that you appreciate both their design and their solidity.
We look forward to seeing you again for your next purchase!
Julie, customer service
Antwoord van Made In Design
Hello,
We are truly sorry for this experience and the fact that your product was never delivered. This is certainly not the level of service we aim to provide.
We would like to inform you that your refund was fully processed on 25/03 using the original method of payment. Depending on your bank, it may take a few working days to appear on your statement.
We apologise again for the delay and the inconvenience caused during these two months.
Best regards,
Julie, customer service
Great selection of items
Great selection of items, order came much faster than expected and I was kept updated on progress
4 maart 2026
Antwoord van Made In Design
Hello Sarah,
Thank you so much for your feedback! We are thrilled to hear that you enjoyed our selection and that your order arrived even sooner than expected.
We look forward to welcoming you back to Made in Design for your next interior project!
Julie, customer service
It waMy sister loved the Marimekko gifts and the order arrived exactly on her birthday! Well timed! Thank you. s the 1st time I ordered from Made…
It was the 1st time I ordered from Made in Design by googling for Marimekko gifts for my sister's birthday in the UK. It was easy to orderand efficient. Every step of the way I was informed about the order. Though I was surprised that it started its journey in Grenoble in France. All good! Thank you!
13 maart 2026
Antwoord van Made In Design
Hello Rita,
Thank you so much for choosing Made in Design for such a special occasion! We are delighted to hear that your sister loved her Marimekko gifts and that they arrived perfectly on time for her birthday in the UK.
It was a pleasure to accompany you for this first order.
We hope to see you again soon for more beautiful discoveries!
Julie, customer service
Great design and delivery as stated.
13 maart 2026
Antwoord van Made In Design
Hello Glenys,
Thank you so much for your positive feedback!
We are delighted to hear that you are pleased with the design of your new item and that our delivery service met your expectations.
We look forward to accompanying you again in your future interior design projects!
Julie, customer service
Defaced Product + Poor Service
Bought a limited edition collab item with a unique numbered box they stickered all over for the delivery. Ten days to respond to my email and then offered a £10 gift card which is pointless as I wouldn't buy from them again.
13 maart 2026
Antwoord van Made In Design
Hello Luke,
We are sincerely sorry for the disappointment caused by the handling of your order. As a design enthusiast, we completely understand that for a limited edition collaboration, the numbered box is an integral part of the item's value and should have been protected.
We have shared your feedback directly with our warehouse and preparation teams to ensure this does not happen again. We also apologise for the initial delay in our response and for the fact that our first proposal did not meet your expectations.
Our customer service team is reaching out to you again today with a new solution to better address the situation. We truly hope to regain your trust.
Best regards,
Julie, customer service
Fabulous website offering everything…
Fabulous website offering everything you could wish for!My order was delivered from the EU quickly and with tracking updates.Would absolutely recommend Made in Design .
5 maart 2026
Antwoord van Made In Design
Hello Elizabeth,
Thank you for your trust and for such a positive recommendation! We're glad we could provide a smooth, fast, and transparent delivery for your order.
We look forward to helping you find your next design favorite very soon!
Julie, customer service
Antwoord van Made In Design
Hello Nicky,
Thank you so much for your feedback! We are thrilled to hear that you love your new Alessi kettle. It is indeed a true design icon that adds so much style to a kitchen! We are also glad that you found our website easy to use and our service efficient.
We look forward to your next visit!
Julie, customer service
Happy with the design and finish
Happy with the design and finish, and pleased with the product - I feel I made a good decision.
2 maart 2026
Antwoord van Made In Design
Hello Martin,
Thank you for sharing your satisfaction! We are happy that the design and finish met your expectations. It sounds like you indeed made a great choice!
We look forward to serving you again in the future!
Julie,
Des voleurs
Cette boutique en ligne est une véritable honte.
Nous avons acheté une lampe Kartell Space pour Noël sur le site Made in Design. Dès la réception, celle-ci n’a jamais fonctionné.
Nous avons contacté le service client afin d’obtenir un échange ou un remboursement. Leur réponse : refus, au motif que nous n’avons plus le carton d’emballage.
Or, la lampe est toujours couverte par la garantie légale de conformité prévue par le Code de la consommation.
Conformément à l’article L217-3 du Code de la consommation, le vendeur est tenu de livrer un bien conforme au contrat et répond des défauts de conformité existant lors de la délivrance du bien.
Selon l’article L217-8, en cas de défaut de conformité, le consommateur a droit à la réparation ou au remplacement du bien. Et lorsque cela est impossible ou refusé, l’acheteur peut obtenir le remboursement.
Le fait de ne plus disposer du carton d’emballage d’origine ne supprime en aucun cas ces droits légaux.
Face à ce refus de respecter leurs obligations légales, nous envisageons désormais une procédure devant le tribunal compétent.
Acheter un produit neuf qui ne fonctionne pas et se voir refuser toute solution est inadmissible.
Je déconseille fortement, ils vendent des lampes hors de prix, qui ne fonctionnent pas !
1 maart 2026
Review zonder uitnodiging
Antwoord van Made In Design
Bonjour,
Nous sommes sincèrement navrés de lire votre expérience. Recevoir un produit défectueux, surtout pour Noël, est une situation très frustrante et nous comprenons parfaitement votre mécontentement.
Nous souhaitons vivement remédier à ce problème. Cependant, vous ne nous communiquez pas de numéro de commande et sans numéro de commande, il nous est techniquement impossible d'identifier votre dossier pour que notre service client puisse intervenir.
Pourriez-vous nous communiquer votre numéro de commande, s'il vous plaît ?
Soyez assuré que nous prenons très au sérieux la garantie légale de conformité. Dès réception de ces informations, nous reprendrons votre dossier en priorité pour trouver une issue favorable et corriger cette situation.
Bien à vous,
Julie, service clients
my kettle was faulty as the filter had…
my kettle was faulty as the filter had broken off, sent an email, within a couple of days was offered a full refund, I asked for the same kettle as I have the toaster, it was no problem, they sent me a new kettle, no fuss at all, brilliant customer service and very on the ball
12 februari 2026
Antwoord van Made In Design
Hello Kelly,
We are so happy we could help! Thank you for highlighting the 'no fuss' experience with our team. We know how important it is to have a reliable service when something goes wrong, and we’re glad you're now fully set up with your matching kettle and toaster.
Enjoy your new kettle!
Julie, customer service
It was a birthday present
It was a birthday present - arrived on time was easy to order and get delivered elsewhere
12 februari 2026
Antwoord van Made In Design
Hello Jane,
Birthday mission accomplished! We are thrilled that our service made your gifting experience easy and stress-free. Thank you for your feedback and your trust.
We hope to see you back on our site very soon!
Julie, customer service
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