Ich habe eine Design-Gartendusche Aqua Lux von Seletti gekauft und es ist ein absolutes Desaster. Zahlung per Paypal war nicht möglich, die Lieferung verzögerte sich und geliefert wurde billiger Chin... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The concept of facilitating the purchase of quality and designer pieces is great. REVIEWED ON 06/07/2026 After Customer Support contacted me so to find a solution to the problem. We realised that com... Toon meer
Bedrijf heeft geantwoord
Utterly appalling. Avoid like a plague. I wanted to buy one kettle and there was an error putting through two. I immediately filled out a form to say it was an error, do not send and refund one. They... Toon meer
Amazing product and excellent service. We purchased garden furniture, and although delivery was slightly delayed while it went through UK customs, the item arrived in pristine condition. The tran... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Made In Design
Geschreven door het bedrijf
Design Furniture, Lighting, Interior Decor and Garden Furniture - Made in Design
The adventure started 20 years ago when Catherine Colin decided to shake things up, make design less elitist and democratise it by investing in web sales. Made In Design has been a major player in the development of design for making it accessible to as many people as possible.
Today it’s the international reference for online design. 45 000 items, from 330 brands involving 1600 creators throughout the world, allow everyone to find the ideal design furniture,lamp, or unique gift at all prices.Thanks to its authenticity and passion, Made in Design managed to win the confidence of major brands and designers. Kartell, Artemide, Muuto, Hay, Foscarini, &Tradition, Fermob, Eva Solo, Fritz Hansen, Alessi, Flos, emu, Ibride, Memphis Milano, Marimekko, Ferm Living, Slide, Hartô, String Furniture, FatBoy, Tolix, Fontana Arte, Petite Friture, Tom Dixon, Louis Poulsen, Magis, Moooi, Zeus, Seletti, Serax or Normann Copenhagen... they’re all in our catalogue!
Made in Design
Geschreven door het bedrijf
- Our commitments
- Money back guarantee | Upstairs delivery by appointment | International delivery | Premium delivery (2 man delivery service) for bulky products
- Are you a professional?
- From single advice about the choice of the most suitable product to space design, our team of specialists guides you whatever your projects are. Trade Department gives you advice, bespoke solutions and efficiency trade@madeindesign.co.uk
- No. 1 in Design
- Designer furniture made by the biggest brands: Kartell, Hay, Fermob, Petite Friture, Fatboy, Muuto. Seletti. We will allow you to tastefully express your style through furniture, lights, tableware, decoration, sofas, chairs, tables and more. All created by the talented designers (Stark, Tom Dixon, R&E Bouroullec, Marcel Wanders).
Contactgegevens
32 rue de Comboire, 38130, Echirolles, Frankrijk
- +44 (0)207 692 4001 (UK local rate)
- contact@madeindesign.co.uk
- www.madeindesign.co.uk
3,0
Gemiddeld
2K reviews
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Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Tom Dixon cushion order
Tom Dixon cushion order
Excellent service and good delivery time, would definitely use this company again
26 februari 2026
Antwoord van Made In Design
Hello,
Thank you so much for your feedback! We are delighted to hear that you are satisfied with your Tom Dixon cushion and that our delivery met your expectations. Knowing that you would choose us again is the best compliment we could receive.
We look forward to your next visit!
Julie, customer service
Amazing service and beautiful glasses
Amazing service and beautiful glasses. Highly recommend seller.
26 februari 2026
Antwoord van Made In Design
Hello Lisa,
Thank you for this wonderful feedback! We're thrilled that both the product and the service met your expectations. Your recommendation means a lot to us.
See you soon on Made in Design!
Julie, customer service
Delviery was never attempted and the…
Delviery was never attempted and the product never arrived and tracking says it's being sent back to depot! When you call they put you on hold and then hang up. Each time I call now it seems to automatically hang up one me! I'm now left without lights and no answers from the company
24 februari 2026
Review zonder uitnodiging
Antwoord van Made In Design
Hello Justin,
We are sincerely sorry for the issues you've encountered with your delivery. This does not reflect the level of service we aim to provide, and we regret the frustration caused by the transport carrier's failed attempt.
Regarding your difficulty reaching us by phone, we are very surprised to hear this as our team is fully available and currently taking calls. We would never intentionally cut off a customer; this may be due to a technical glitch with the international line or a temporary peak in volume.
However, we cannot investigate what happened with your parcel or your tracking status because you have not provided an order Number.
Please update your review with your order reference or try to reach us again. Once we have your details, we will contact the carrier immediately to resolve this and get your lights to you as quickly as possible
Best regards,
Julie, customer service
Galère pour renvoyer mon article
Les prix sont intéressants mais assurez-vous de commander un article que vous ne retournerez pas car le service après vente est vraiment inefficace, ça fait plus de trois semaines que je tente de renvoyer un produit qui ne convient pas au niveau des couleurs et malgré plusieurs appels, je n'ai toujours pas reçu l'étiquette de retour. Les personnes au service client étaient aimables, mais rien ne bouge. Bref, il faut s'armer de patience, et je ne parle même pas de remboursement car on y est pas encore ...
24 februari 2026
Review zonder uitnodiging
Antwoord van Made In Design
Bonjour Elise,
Nous vous présentons nos excuses pour ce délai inhabituel. Nous sommes ravis de lire que nos équipes ont été aimables lors de vos appels, mais nous regrettons que l'envoi de votre étiquette de retour n'ait pas encore été finalisé. Ce n'est effectivement pas le niveau de réactivité que nous visons.
Cependant, comme vous n'avez pas mentionné de numéro de commande dans votre avis, nous sommes dans l'impossibilité d'accéder à votre dossier pour générer cette étiquette immédiatement.
Pourriez-vous nous communiquer votre référence de commande en modifiant votre avis ? Dès réception, nous ferons le nécessaire pour que vous puissiez nous retourner le produit et déclencher votre remboursement dans les plus brefs délais.
Nous avons à cœur de corriger ce contretemps rapidement.
Bien à vous,
Julie, service clients
This company should not be allowed to…
Order number 200368956. This company should not be allowed to trade with UK. They are scammers. They follow no rules and they are extremely rude. All the information on their website is misleading. The information for delivery is not real no information you about their terms and conditions prior to ordering. When you discover the lie and call them they refuse to cancel the order, they force you to receive the goods and on your expense to return it back! But that's not it they use this company dsv.com to deliver it to you. This is based in UK. Once DSV.com contacts you, even if they know your address, they will refuse to deliver it in front of the house they say -kerbside delivery only. What that means is that you must accept to receive a pallet in the middle of the street, even if your package is just 30 kg. They do not reason with you and they dismiss you back to Made In Design. Stay away from this website. I can see that many others have had so many issues. I will report them to authorities. This is a scam.
23 februari 2026
Review zonder uitnodiging
Antwoord van Made In Design
Hello,
We are sincerely sorry to hear that your experience did not meet your expectations, and we take your feedback regarding our delivery partner very seriously.
Please be assured that Made in Design is a legitimate company with over 20 years of experience; we are certainly not a scam. Regarding delivery, 'kerbside delivery' is a standard practice for palletized goods to ensure the safety of the drivers and the items, though we understand this can be frustrating for smaller parcels.
However, we cannot investigate your specific case or assist you with a return as you have not provided a Order Number.
Could you please update your review with your order reference or contact our customer service team directly? Without this information, we are unable to access your file and find a solution for you. We are committed to resolving this as soon as possible.
Best regards,
Julie, customer service
Antwoord van Made In Design
Hello Raymond,
Thank you for your feedback and for your patience. We are delighted to hear that you are pleased with the quality of your Hay stools, even if the delivery experience was not what you expected.
We would like to clarify that Made in Design is a French-based company. Our products are stocked in and shipped from our warehouses in France, not Denmark (Hay being a Danish design brand).
Unfortunately, as you noted, your order was held at customs for two weeks. While this process is independent of our services, we sincerely regret that this situation delayed your photoshoot and impacted your experience. We are glad that everything has now been resolved and that the stools have finally reached you.
We hope to have the opportunity to provide you with a smoother experience in the future.
Best regards,
Julie, customer service
Do not buy from this place
I ordered 8 glasses, ended up receiving 2 glasses. Submitted an aftersales support request, they have been radio silent for a whole week. I tried calling their landline, no one picks up. Makes me wonder if it's because they have a poor operations team or if this seller is a scam.
4 februari 2026
Review zonder uitnodiging
Antwoord van Made In Design
Hello Lily,
We are sincerely sorry for the inconvenience and the delay in our response. This is certainly not the level of service we aim to provide.
We would like to investigate your case immediately to resolve this delivery error. However, as your username does not allow us to identify your file, could you please provide us with your order number?
With this information, our team will be able to take priority action to send you the missing items or issue a refund. Please be assured that we are doing our best to assist all our customers as quickly as possible.
Best regards,
Julie, customer service
Very happy with my purchase experience
This is my second order with Made in Design, the first time I had to return the product (as it did not fit my needs) and the return process was fast and easy, this time I kept the order, and I am very happy with both my new lamp and the overall experience.
16 februari 2026
Antwoord van Made In Design
Hello,
Thank you for your wonderful feedback! We're so glad your new lamp is a perfect fit and that your overall experience with Made in Design has been positive, from returns to new deliveries.
We can't wait to help you find your next design piece.
See you soon!
Julie, customer service
The after sales service is a disaster
The after sales service is a disaster. We ordered a lamp from Sarah Lavoine on the swiss website and when we opened the pack, we observed that one piece was broken. We made a after service request and after more than 10 days, still no answer on how to have the lampe replaced. How complicated can it be!
Every time I call, I get the same message, to be patient as they have delays in the answer! Really disappointing customer experience for a company that sells designer pieces!
Update: I have received your email and replied to you on Thursday. As mentioned in the email, due to the long delay of 11 weeks for replacement, we would rather opt for the reimbursement. Thanks in advance for replying to my email. Best regards
Anne Wyss
9 februari 2026
Review zonder uitnodiging
Antwoord van Made In Design
Hello Anne,
We sincerely apologise for the delay and the frustration this has caused. We understand that when you purchase a designer piece like a Maison Sarah Lavoine lamp, you expect a service that matches the quality of the product.
Please be assured that our after-sales team has been actively working on your request. The delay was due to the necessary coordination with our supplier to ensure a proper replacement. We have contacted you today with a concrete solution to resolve this situation as quickly as possible.
We are continuously working to reduce our response times and we thank you for your patience. We hope that once your lamp is replaced, it will bring you full satisfaction.
Best regards,
Julie, customer service
Perfect!!!!
11 februari 2026
Antwoord van Made In Design
Hello Hugo,
Thank you so much for this "Perfect!!!!" feedback!
We are thrilled to hear that your experience with Made In Design was flawless. Making sure every step of your journey, from browsing to unboxing, is a success is what drives our team every day.
We look forward to seeing you again soon for your next design crush!
Best regards,
Julie, Customer Service
Poor customer service
I ordered a lamp from this company which has a glass shade. When I received the lamp the shade was broken so I contacted them and they agreed to send me a replacement shade. That was seven weeks ago. I'm yet to receive the replacement part and I've had no communication from them. I sent three emails about this matter to their customer support - they didn't have the courtesy to reply
22 december 2025
Review zonder uitnodiging
Antwoord van Made In Design
Hello Dominic,
Please accept our sincerest apologies for the inconvenience caused by the broken glass shade and the subsequent delay in our response. This timeframe is due to specific logistical constraints involved in sourcing and shipping individual replacement parts. We are pleased to confirm that your replacement shade has now been validated and will be dispatched to you very shortly. You will receive an update as soon as it is on its way.
Thank you for your patience while we resolve this for you.
Best regards,
Julie, customer service
Antwoord van Made In Design
Hello Graeme,
Thank you for your feedback!
We're glad everything arrived safely and to your satisfaction. We appreciate your patience regarding the delivery time, we're always working on speeding things up to make the experience even better.
Enjoy your purchase!
Julie, customer service
Unfortunately I have not received the…
Unfortunately I have not received the Item. That was not your fault and your contact when I called the service hotline was very kind and capable.
The problem was the Serviceprovider Chronopost who (1) was not able to deliver although it would have been easy and without any problem and (2) put the Item in a locker and granted only 3 days access. After that short period he returned the Item at my expense.
This is completely unacceptable. I would highly recommend to consider changing the delivery partner.
8 februari 2026
Antwoord van Made In Design
Hello Michael,
Thank you for your feedback and for your kind words regarding our customer service team. We are truly sorry for the frustrating experience you had with Chronopost. While the delivery process is unfortunately outside of our direct control, we take your comments very seriously. We have officially reported this incident to the carrier to ensure this situation does not happen again. Our team has already taken charge of your file, and your refund will be processed as quickly as possible. We hope to have the opportunity to provide you with a much smoother experience in the future.
Best regards,
Julie, customer service
Feedback on Order Experience – Very Disappointing
Thank you for reaching out to request feedback regarding my recent order.
Unfortunately, I must say that my experience was **very disappointing** from start to finish.
First, the **significant delay in shipping**, despite the clearly stated dispatch timeframe at the time of purchase, caused a chain reaction of issues. As a direct result of this delay, I was forced to arrange alternative logistics and incur **additional shipping and handling costs** that could have been entirely avoided.
Second, my attempts to seek assistance from your customer service were extremely frustrating.
Responses were **slow, inconsistent, and ultimately unhelpful**. In some cases, my messages were answered very late, and in others, not answered at all. Instead of receiving support or practical solutions, I was left to resolve the situation on my own.
Overall, this experience fell well below the standard I would expect from a company operating in the design and premium retail space. The product itself may be of good quality, but the **service and communication seriously undermined the entire purchase experience**.
I hope this feedback is taken seriously and used to improve both delivery reliability and customer support going forward.
29 januari 2026
Antwoord van Made In Design
Hello,
Thank you for your feedback. We are sincerely sorry that your experience did not meet your expectations; this is not the level of service we aim to provide.
We have looked into your file and found that the initial shipping delay was caused by a technical issue with the delivery address, specifically an incorrect postcode provided at the time of purchase.
When you contacted us to redirect the order to a different country or to cancel it, we genuinely wanted to help. However, for technical and logistical reasons, our carriers cannot redirect a parcel to a different country once it is in their network. As the order was ultimately delivered to the original address provided, we were unable to offer a re-delivery or a late cancellation.
Our customer service team advised that the best solution in this situation is to return the item to our warehouse for a refund if it no longer suits your needs.
We appreciate your comments regarding our communication delays. We are working hard to improve our response times, especially during busy periods, to ensure our customers feel better supported.
Best regards,
Julie, customer service
My item never arrived
My item never arrived. DPD failed to deliver my parcel to the designated drop-off point and instead returned it to Made in Design. I provided Made in Design with all the documentation I received from DPD and requested a refund.
After several exchanges, Made in Design refunded the cost of the item but refused to reimburse the postage. The failure to deliver was entirely outside of my control. DPD was appointed by Made in Design, so any issue should have been resolved between them directly. Instead, I was penalised for their courier’s error.
I emailed and called Made in Design regarding this matter and was told it would be investigated and that I would be contacted. I never received any follow-up. This poor level of customer service has unfortunately left me unwilling to order from them again.
16 januari 2026
Antwoord van Made In Design
Hello Sian,
Please accept our sincerest apologies for this experience. This is certainly not the level of service we strive to provide.
We can confirm that there was indeed a failure on DPD’s part, which was entirely outside of your control. We understand your frustration at being penalised for a courier error, and we agree that this should have been handled better from the start.
Following your feedback, we have carried out a further investigation with the carrier. We have also corrected the situation regarding your refund: the postage costs have been reimbursed to your account today.
We are truly sorry for the lack of follow-up after your previous enquiries. We are taking your comments on board to improve our communication and ensure this doesn't happen again.
We hope that this resolution goes some way towards restoring your confidence in us.
Best regards,
Julie, customer service
Antwoord van Made In Design
Hello David,
Thank you so much for your feedback.
We love hearing that! Our goal is to make shopping as effortless as possible. Thanks for choosing us and for the great review.
Looking forward to seeing you soon!
Julie, customer service
Poor international delivery
I’m giving this coffee table two stars, purely due to the delivery experience. The extra star is entirely thanks to Lucas in customer services, who was consistently helpful, responsive, and professional throughout.
I originally ordered the table in October. Despite tracking the shipment, it became stuck in customs in Paris, failed the customs check, and was automatically returned to the warehouse with a refund issued—despite me wanting to proceed with the order. With Lucas’s help, I reordered (including a £50 goodwill discount, which was appreciated), and the table was sent via a different delivery company.
While the second shipment eventually made it into the country, it again spent an excessive amount of time in customs. After clearance, I received no delivery updates for weeks and only made progress after repeatedly chasing via Lucas, who had to contact the courier on my behalf more than once. When they finally got in touch, the communication was poor and delivery was stated as “kerbside only,” despite ultimately bringing it to my door.
The product itself is lovely, but the end-to-end delivery process was unnecessarily frustrating and drawn out. Without Lucas’s excellent support, this would have been a one-star experience.
13 januari 2026
Antwoord van Made In Design
Hello Bruno,
Thank you for taking the time to share your feedback. We are sincerely sorry that your experience was so drawn out; this is certainly not the seamless service we aim to provide.
We are, however, delighted to hear your kind words about Lucas. We will be sure to pass your comments on to him, as he truly prides himself on supporting our customers through difficult situations.
Regarding the delivery, we experienced significant transport and customs issues during both attempts. While these factors are often outside of our direct control, especially with the complexities of cross-border shipping, we fully understand how frustrating the lack of updates and the "kerbside" confusion must have been for you.
Please be assured that we have reported these specific issues to our logistics partners to ensure we improve our delivery reliability.
We are very glad that you are happy with the coffee table itself, and we truly appreciate your patience and your recognition of Lucas’s efforts.
Best regards,
Lucie, customer service
Service client inexistant voir pire
Ne surtout surtout pas avoir de pb, le service client ne vous sera d’aucune aide.
Après un formulaire de contact, 2 appels et 1 mail, le service client m’indique que c’est à moi de gérer un colis perdu, AUCUNE AIDE. finalement aucun service client.
Commande 101266118
Réponse à Made in design : votre réponse n’est pas honnête :
- je n’ai JAMAIS reçu de réponse par mail de votre part
- c’est moi qui ai fait une réclamation auprès du transporteur, vous n’avez absolument rien fait. Je l’ai ai appelé plusieurs fois et ils ont fini par retrouver le colis
Vos retours sont toujours ultra polissés par écrit mais ça ne transcris pas du tout la réalité. Et vos collègues qui rependent au numéro service client… un vrai poème. Ou une leçon d’absence d’engagement envers de client.
26 januari 2026
Review zonder uitnodiging
Antwoord van Made In Design
Bonjour,
Nous vous présentons nos plus sincères excuses pour ce désagrément et pour le sentiment d'abandon que vous avez pu ressentir. Nous tenons à vous assurer que notre service client ne vous laisse pas gérer cette situation seule.
Votre colis a fait l'objet d'un retour à l'expéditeur après ne pas avoir été récupéré au point relais. Comme nous vous l'avons indiqué par e-mail, nos équipes ont bien pris en charge votre réclamation et sont actuellement en contact étroit avec le transporteur pour régulariser votre dossier. Nous traitons ce sujet avec la plus grande attention et nous reviendrons vers vous dans les plus brefs délais pour vous apporter une solution finale.
Bien à vous,
Julie, service clients
Antwoord van Made In Design
Hello Maria,
Thank you for your feedback! We are delighted to hear that you are very satisfied with your purchase and that our quick dispatch met your expectations.
We look forward to your next visit to our site!
Julie, Customer Service
Absolute dogshit service
Absolute dogwater.
Bought items well in advance of christmas (Dec 10th 2025) and it's now Jan 23rd 26'. No response to emails, no confirmation of shipping, literally nothing. More than happy to take your money, but no sign of the products, or any comms from their team.
10 december 2025
Review zonder uitnodiging
Antwoord van Made In Design
Hello Dan,
We are sincerely sorry for this experience and the frustration caused by this delay. Please also accept our apologies for the late response to your inquiries; due to the high volume of requests during the holiday season, our processing times were unfortunately longer than usual. Regarding your order, following a supplier issue, we sent an email on January 19th to inform you of a postponement until early February. However, we have some good news: your items arrived at our warehouse last week! Your order is currently being prepared and will be shipped as quickly as possible to reach you without further delay.
Thank you for your patience, and please accept our apologies for the lack of visibility,
Julie, customer service
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