Ich habe eine Design-Gartendusche Aqua Lux von Seletti gekauft und es ist ein absolutes Desaster. Zahlung per Paypal war nicht möglich, die Lieferung verzögerte sich und geliefert wurde billiger Chin... Toon meer
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Lees wat reviewers zeggen
The concept of facilitating the purchase of quality and designer pieces is great. REVIEWED ON 06/07/2026 After Customer Support contacted me so to find a solution to the problem. We realised that com... Toon meer
Bedrijf heeft geantwoord
Utterly appalling. Avoid like a plague. I wanted to buy one kettle and there was an error putting through two. I immediately filled out a form to say it was an error, do not send and refund one. They... Toon meer
Amazing product and excellent service. We purchased garden furniture, and although delivery was slightly delayed while it went through UK customs, the item arrived in pristine condition. The tran... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Made In Design
Geschreven door het bedrijf
Design Furniture, Lighting, Interior Decor and Garden Furniture - Made in Design
The adventure started 20 years ago when Catherine Colin decided to shake things up, make design less elitist and democratise it by investing in web sales. Made In Design has been a major player in the development of design for making it accessible to as many people as possible.
Today it’s the international reference for online design. 45 000 items, from 330 brands involving 1600 creators throughout the world, allow everyone to find the ideal design furniture,lamp, or unique gift at all prices.Thanks to its authenticity and passion, Made in Design managed to win the confidence of major brands and designers. Kartell, Artemide, Muuto, Hay, Foscarini, &Tradition, Fermob, Eva Solo, Fritz Hansen, Alessi, Flos, emu, Ibride, Memphis Milano, Marimekko, Ferm Living, Slide, Hartô, String Furniture, FatBoy, Tolix, Fontana Arte, Petite Friture, Tom Dixon, Louis Poulsen, Magis, Moooi, Zeus, Seletti, Serax or Normann Copenhagen... they’re all in our catalogue!
Made in Design
Geschreven door het bedrijf
- Our commitments
- Money back guarantee | Upstairs delivery by appointment | International delivery | Premium delivery (2 man delivery service) for bulky products
- Are you a professional?
- From single advice about the choice of the most suitable product to space design, our team of specialists guides you whatever your projects are. Trade Department gives you advice, bespoke solutions and efficiency trade@madeindesign.co.uk
- No. 1 in Design
- Designer furniture made by the biggest brands: Kartell, Hay, Fermob, Petite Friture, Fatboy, Muuto. Seletti. We will allow you to tastefully express your style through furniture, lights, tableware, decoration, sofas, chairs, tables and more. All created by the talented designers (Stark, Tom Dixon, R&E Bouroullec, Marcel Wanders).
Contactgegevens
32 rue de Comboire, 38130, Echirolles, Frankrijk
- +44 (0)207 692 4001 (UK local rate)
- contact@madeindesign.co.uk
- www.madeindesign.co.uk
3,0
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2K reviews
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Heeft 97% van zijn negatieve reviews beantwoord
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Antwoord van Made In Design
Hello,
Thank you so much! We are delighted that you are pleased with the quality of your new light. It is also a real pleasure to hear your kind words about our customer service team—we strive to be as friendly and efficient as possible!
We look forward to brightened-up moments with your next order.
Julie, Customer Service
Fabulous designs and great price
Fabulous designs and great price. Delivery took a little longer than I’d hoped and I’m still waiting for my cashback to be processed.
I would shop again with them as their products are top notch.
21 december 2025
Antwoord van Made In Design
Hello,
Thank you for your feedback! We are delighted that you love our designs and found the pricing to be great. We are also happy to hear that you'll be shopping with us again for our 'top notch' products!
Regarding the delivery time, we appreciate your patience. As for your cashback, please note that processing times can vary depending on the provider, but we invite you to contact our team if you need further assistance tracking it down.
We look forward to seeing you again soon on our site,
Julie, Customer Service
Really lovely.
Really lovely.
Took a while to get to me.
Worth the wait though! Beautiful throw.
Thank you ❤️
2 januari 2026
Antwoord van Made In Design
Hello Karen,
Thank you so much for your patience! We are thrilled to hear that your beautiful throw was worth the wait. Knowing that you love the product makes us very happy.
Enjoy your cozy new addition and see you again soon!
Julie, Customer Service
MID - my fave!
You guys are wonderful and the customer service phenomenal. You are a preferred go to! The problem I am facing is the local carrier (DBSchenker), the past 3 experiences have been very challenging (unresponsiveness, lack of planning, late deliveries, VERY damaged packaging, hard to contact). Would love for you to reconsider them, they devalue your greatness and the quality of your products.
21 januari 2026
Antwoord van Made In Design
Hello Elisa,
Thank you so much for your kind words! We are thrilled to be your 'fave' and to know that you appreciate our team's dedication.
However, we are very sorry to hear about your recurring issues with DB Schenker. We take your feedback regarding the lack of communication and the damaged packaging very seriously, as the delivery experience is just as important as the product itself. Please be assured that we will escalate this information to our logistics department to re-evaluate our partnership and ensure our service remains worthy of your trust.
We truly value your loyalty and your honest feedback,
Julie, Customer Service
Bad customer support
As an interior designer I really like Made In Design and their product selection, which makes this experience even more disappointing.
My parcel was returned to the sender due to a delivery issue, and I contacted support immediately. It has been over 10 days and I still haven’t received any response. I don’t know where my order is or what will happen next, and I am still hoping to receive it — especially since one item is now out of stock.
Great products, but very poor customer support. Please, help me! No answer, no items and no money...
5 januari 2026
Antwoord van Made In Design
Hello Darja,
As a brand that values the professional design community, we are truly sorry to hear about the lack of support you’ve experienced. This is certainly not the level of service we aim to provide to our partners, and we understand how frustrating this delay must be, especially regarding an out-of-stock item.
Following your feedback, we have investigated your dossier immediately. Your parcel was indeed returned to us due to a delivery issue beyond our control, and as return transits typically take longer than initial deliveries, it has taken some time to reach us. Our warehouse has now received and processed your returned parcel as of 28th January.
We have prioritised your file and can confirm that your full refund will be processed early next week. We deeply regret that we were unable to secure the items for you this time and apologise for the lack of communication from our team over the past 10 days. We are working hard to improve our response times to ensure this does not happen again.
Kind regards,
Julie, customer service
Antwoord van Made In Design
Hello Lisa,
Thank you so much! We are thrilled to hear that everything was perfect, from the communication and fast delivery to the items themselves. Knowing you are satisfied is our greatest reward.
We hope to see you again very soon!
Julie, Customer Service
Antwoord van Made In Design
Hello Paul,
We do apologise for the inconvenience caused by the non delivery of your parcel. This is not the level of service we aim to provide.
After investigating with the carrier it appears that the parcel is most probably lost. A situation which is unfortunately beyond our direct control.
A new order has been placed and dispatched on the 16/01/2026.
Best regards,
Julie, customer service
Antwoord van Made In Design
Hello Luke,
Thank you for the "positively fabulous" feedback! We are thrilled to hear you're enjoying your experience and that our shipping to the UK was "damn quick." Happy days indeed!
We look forward to your next visit,
Julie, Customer Service
Lovely product
Product very well packed. Lamp was a Christmas present. Lovely design and colour, very stylish.
21 december 2025
Antwoord van Made In Design
Hello Ray,
Thank you so much for your lovely feedback!
We are delighted to hear that the lamp arrived safely and that its design and color were a hit for Christmas. It sounds like a very stylish gift choice!
We hope it brings a beautiful glow to its new home,
Julie, Customer Service
item broken on arrival
mirror took weeks to arrive and it was broken , still waiting for someone to collect it and to receive a new one ...
21 december 2025
Antwoord van Made In Design
Hello Sophie,
We are very sorry for the inconvenience caused. Our customer service team has contacted you today and a new replacement order has been created.
We apologise for the delay and thank you for your patience while we resolve this situation.
Kind regards,
Julie, customer service
Antwoord van Made In Design
Hello Scott,
Thank you so much for your brilliant feedback! We are delighted to hear that you are happy with your product and that our team managed to provide quick service, even during the busy Christmas period.
We look forward to serving you again soon,
Julie, Customer Service
Excellent product from a reliable company.
Prompt delivery, very well packaged, in perfect condition. Small, low table is a beautiful design, very well-made and looks splendid. It was very easy to fit together, all components clear and holes perfectly pre-drilled. Price rather on the high side but we appreciate that it is a "designer" item.
1 januari 2026
Antwoord van Made In Design
Hello,
Thank you very much for your detailed feedback! We are delighted that your table arrived promptly, well packaged, and in perfect condition. It’s wonderful to hear that assembly was easy and that you are happy with the design and quality.
We appreciate your understanding regarding the price, and we’re glad you enjoy your designer piece.
Looking forward to seeing you again soon,
Julie, customer service
Amazing quick delivery to the UK
Amazing quick delivery to the UK.
Quality quirky item, daughter loved it.
23 december 2025
Antwoord van Made In Design
Hello Colette,
Thank you for your feedback! We’re delighted that the delivery was quick and that your daughter enjoyed her new quirky item.
We look forward to helping you find more pieces you’ll love.
Julie, customer service
Missing order and no response from customer services
I literally never write reviews but its been over a month since I placed my order and im still yet to receive the item (which was in stock at the time i placed the order and is still in stock currently). When I track the delivery it says its still being prepared, and I've tried to contact made in design twice but I've received no response. Very disappointed with the service.
10 december 2025
Antwoord van Made In Design
Hello Soraya,
We are truly sorry that your experience has not met the standard of service we aim to provide. Our customer service team has reviewed your case today, and to ensure you do not face any further inconvenience, your order will be refunded promptly.
As an apology for the delay and the difficulties you’ve experienced, we would also like to offer you a gift card.
We sincerely regret the frustration this situation has caused and hope to have the opportunity to restore your confidence in Made in Design in the future.
Kind regards,
Julie, customer service
Excellent service
Excellent service, great communications and top quality product. Well done and thank you. I will definitely recommend you to others.
24 december 2025
Antwoord van Made In Design
Bonjour Angela,
Thank you so much for your kind feedback!
We’re delighted to hear that our service, communication, and product quality met your expectations. Your recommendation means a lot to us, and we look forward to welcoming you again at Made in Design.
Kind regards,
Julie, customer service
Cannot get an update on a missing product
I purchased a light from Made in Design on 3rd December for my wife’s Xmas present. It has still not arrived on 24 December. I have sent two messages, 3 emails and 3 phone calls to Made in Design…each time I am told the customer service manager is not in and they can’t confirm what has happened to my package until they return. I’m very frustrated by this poor service.
24 december 2025
Antwoord van Made In Design
Hello Dominic,
We are truly sorry for this situation and fully understand your frustration, especially given that this purchase was intended as a Christmas gift.
This issue is unfortunately related to a delivery problem with the carrier, which is outside of our direct control. Our delivery team took action and, as of today, and has opened a formal dispute with the carrier and requested an expedited resolution.
We will get back to you as soon as we receive further information from the carrier and remain fully committed to keeping you informed until the situation is resolved.
Please accept our sincere apologies for the inconvenience and for the level of service you experienced.
Kind regards,
Julie, customer service
Terrible value, terrible dated design and [lack of]features
The kettle is very expensive at almost £100 for one with no modern features. The body is not insulated and the sight/water level indicator cannot be read because the glass is smoked and non prismatic. The kettle continues to boil for 8-10seconds after it starts vigorously boiling
In summary, it’s a £15 Poundland type kettle
We won’t be shopping with “made-in-design” again
11 december 2025
Antwoord van Made In Design
Hello Ian,
We are sorry to hear that you are not satisfied with the product quality and that it did not meet your expectations.
Please note that we are a retailer and not the manufacturer of this kettle. However, we do take customer feedback very seriously and will pass your comments on to the brand concerned so they can review them.
We would also like to point out that no claim or request has been registered via your customer account. If you are experiencing an issue or believe the product is faulty, we invite you to submit a claim through your account or contact our customer service team directly. This will allow us to properly review your request and, if applicable, raise the matter with the manufacturer.
Our team remains available to assist you and find a suitable solution.
Best regards,
Julie, customer service
Disappointing Experience
Item ordered on 30/11/2025 still not delivered as at 20/12/25. Despite numerous telephone calls and emails regarding the subject. Just told tracking will update but it never does. Will have to try and get a refund which will probably also be a frustrating experience. Will not be ordering from Made in Design again.
20 december 2025
Antwoord van Made In Design
Hello Nick,
We are sincerely sorry for this delivery issue, which is clearly not the level of service we aim to provide. We fully understand your frustration after multiple attempts to obtain information.
Following an investigation with the carrier, the parcel has unfortunately been confirmed as lost. This situation is outside of our control, but we take full responsibility for its resolution. As a result, your order has been cancelled and fully refunded today.
We sincerely apologise for the inconvenience caused and regret that this experience has affected your trust in Made in Design.
Kind regards,
Julie, customer service
I am still waiting for my order from…
I am still waiting for my order from the 30th of November which is stuck in france for not having the right customs documents
19 december 2025
Antwoord van Made In Design
Hello Jacky,
We are truly sorry for this experience, which is not at the level of service we aim to provide. We fully understand how disappointing this situation is, especially as the order was intended as a Christmas gift.
After checking with our teams, the delay is due to a carrier issue related to missing customs documentation. The required documents have now been resent, and the shipment is expected to resume and be delivered as soon as possible.
As a gesture of goodwill for the inconvenience caused, your shipping fees have been refunded.
Please accept our sincere apologies, and do not hesitate to contact us if you need any further assistance.
Kind regards,
Julie, customer service
The plates are lovely
The plates are lovely , but the documentation holder was glued onto the outside of presentation box which when removed left the box very sticky .
As these are presents it did spoil the box
I Would advise the documents are placed inside the box and not glued to the outside of the box.
18 december 2025
Antwoord van Made In Design
Hello Judy,
Thank you for your feedback !
We’re glad to hear that you like the plates, and we appreciate your constructive comment regarding the presentation box. We will pass your suggestion to our teams to ensure the documentation is placed inside the box in the future, avoiding any damage.
We hope to assist you again with your future purchases.
Kind regards,
Julie, customer service
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