The concept of facilitating the purchase of quality and designer pieces is great. REVIEWED ON 06/07/2026 After Customer Support contacted me so to find a solution to the problem. We realised that com... Toon meer
Bedrijf heeft geantwoord
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I had e-mail correspondence with Made in Design. I placed an order on 24th June and paid as they required. They have sent no confirmation and have ignored e-mails of 7 July, 22 July and 28 July.
Ich habe eine Design-Gartendusche Aqua Lux von Seletti gekauft und es ist ein absolutes Desaster. Zahlung per Paypal war nicht möglich, die Lieferung verzögerte sich und geliefert wurde billiger Chin... Toon meer
Bedrijf heeft geantwoord
Amazing product and excellent service. We purchased garden furniture, and although delivery was slightly delayed while it went through UK customs, the item arrived in pristine condition. The tran... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Made In Design
Geschreven door het bedrijf
Design Furniture, Lighting, Interior Decor and Garden Furniture - Made in Design
The adventure started 20 years ago when Catherine Colin decided to shake things up, make design less elitist and democratise it by investing in web sales. Made In Design has been a major player in the development of design for making it accessible to as many people as possible.
Today it’s the international reference for online design. 45 000 items, from 330 brands involving 1600 creators throughout the world, allow everyone to find the ideal design furniture,lamp, or unique gift at all prices.Thanks to its authenticity and passion, Made in Design managed to win the confidence of major brands and designers. Kartell, Artemide, Muuto, Hay, Foscarini, &Tradition, Fermob, Eva Solo, Fritz Hansen, Alessi, Flos, emu, Ibride, Memphis Milano, Marimekko, Ferm Living, Slide, Hartô, String Furniture, FatBoy, Tolix, Fontana Arte, Petite Friture, Tom Dixon, Louis Poulsen, Magis, Moooi, Zeus, Seletti, Serax or Normann Copenhagen... they’re all in our catalogue!
Made in Design
Geschreven door het bedrijf
- Our commitments
- Money back guarantee | Upstairs delivery by appointment | International delivery | Premium delivery (2 man delivery service) for bulky products
- Are you a professional?
- From single advice about the choice of the most suitable product to space design, our team of specialists guides you whatever your projects are. Trade Department gives you advice, bespoke solutions and efficiency trade@madeindesign.co.uk
- No. 1 in Design
- Designer furniture made by the biggest brands: Kartell, Hay, Fermob, Petite Friture, Fatboy, Muuto. Seletti. We will allow you to tastefully express your style through furniture, lights, tableware, decoration, sofas, chairs, tables and more. All created by the talented designers (Stark, Tom Dixon, R&E Bouroullec, Marcel Wanders).
Contactgegevens
32 rue de Comboire, 38130, Echirolles, Frankrijk
- +44 (0)207 692 4001 (UK local rate)
- contact@madeindesign.co.uk
- www.madeindesign.co.uk
3,0
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2K reviews
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Heeft 95% van zijn negatieve reviews beantwoord
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The plates are lovely
The plates are lovely , but the documentation holder was glued onto the outside of presentation box which when removed left the box very sticky .
As these are presents it did spoil the box
I Would advise the documents are placed inside the box and not glued to the outside of the box.
18 december 2025
Antwoord van Made In Design
Hello Judy,
Thank you for your feedback !
We’re glad to hear that you like the plates, and we appreciate your constructive comment regarding the presentation box. We will pass your suggestion to our teams to ensure the documentation is placed inside the box in the future, avoiding any damage.
We hope to assist you again with your future purchases.
Kind regards,
Julie, customer service
Pas de numéro de suivi, pas de livraison
Toujours en attente de ma commande.
Plusieurs mails envoyés pour avoir un numéro de suivi, aucune réponse... suivi de commande catastrophique.
Article commandé avec un délai de livraison d'une à deux semaines, toujours rien, aucune communication, c'est lamentable !! Dommage, mais ce sera l'unique commande que je ferais sur ce site.
9 december 2025
Review zonder uitnodiging
Antwoord van Made In Design
Bonjour Yannick,
Nous sommes sincèrement désolés pour cette expérience et comprenons votre frustration face au suivi de votre commande.
Au moment de votre commande, l’article était indiqué comme disponible sous 1 à 2 semaines. Notre service client est intervenu et vous a contacté le 19/12 afin de vous communiquer les informations actualisées concernant la disponibilité et le suivi de votre commande.
Nous regrettons le manque de clarté ressenti et vous présentons nos excuses pour la gêne occasionnée.
Bien à vous,
Julie, service clients
I’m weeks past when my order was to be…
I’m weeks past when my order was to be delivered and I’m still chasing people to try to receive it.
16 december 2025
Antwoord van Made In Design
Hello Amy,
We are truly sorry for this experience, which does not reflect the level of service we aim to provide. We fully understand your frustration regarding the delivery delay.
After checking your order, the delay was caused by the carrier due to customs procedures in the UK, which are unfortunately outside of our control. We can confirm that your parcel has now been delivered on 19/12.
We sincerely hope you are pleased with your order and remain at your disposal should you need any further assistance.
Kind regards,
Julie, customer service
Genuine Luxury items with unbeatable…
Genuine Luxury items with unbeatable price and best ever customer service . Purchased the cristofle silver plated cutlery set
15 december 2025
Review zonder uitnodiging
Antwoord van Made In Design
Hello,
Thank you very much for your feedback !
We’re delighted to hear that you are satisfied with your Cristofle silver-plated cutlery set and that our pricing and customer service met your expectations.
We look forward to assisting you again with your future purchases.
Kind regards,
Julie, customer service
Avoid buying anything from them
For some reason my items were split into two deliveries. First once arrived. Second part stuck in customs.. why split the delivery in the first place??
I emailed them so many times. No response. They simply could not be bothered to reply. I emailed the UK and French customer services. Nothing.
Then when I called them (they do not work weekends..) I was told my delivery was on the way…
With no tracking information or email delivery dates I emailed multiple times AGAIN!
Finally someone got back to me.
I still don’t have any information on when my second package will arrive..
They offered £30 compensation which is appalling.
Avoid all costs. What an utter waste of time
13 december 2025
Antwoord van Made In Design
Hello,
We are very sorry for the frustration caused by your order.
The items were sent the same day in two separate parcels due to logistical reasons, as it was not possible to fit everything into one package. Once a parcel is in transit, we unfortunately cannot issue a full refund for the entire order.
Please be assured that your requests have been fully taken into account and our customer service team has actively managed your case. The carrier initially did not have all the necessary information, but with your help and our intervention, the delivery has been updated and your second parcel will be delivered soon.
Regarding compensation, a goodwill gesture of £30 has been offered as part of resolving this situation.
We sincerely apologise for the inconvenience and thank you for your patience.
Best regards,
Julie, customer service
Wrong item sent.
11 december 2025
Antwoord van Made In Design
Hello,
We’re sorry for the inconvenience and that this did not meet our service standards. Our customer service team contacted you yesterday to request additional information so we can resolve the issue as quickly as possible. As soon as we receive your response, we will take the necessary steps to fix the problem.
Best regards,
Julie, customer service
Still waiting for my order placed over…
Still waiting for my order placed over 2 weeks ago. Poor coms too.
11 december 2025
Antwoord van Made In Design
Hello Louise,
We are very sorry for the delay and the poor communication you experienced. The issue came from the carrier and was unfortunately out of our control. Your order was returned to our warehouse by the carrier.
A new order is being processed and will be prepared for shipment shortly. Once it has been shipped, you will receive a confirmation email with the tracking information.
We apologise again for the inconvenience and thank you for your patience.
Best regards,
Julie, customer service
Antwoord van Made In Design
Hello Eileen,
Thank you for your feedback !
We’re delighted that you are happy with your stools and that the delivery was quick.
We look forward to assisting you again with your future purchases.
Kind regards,
Julie, customer service
Fantastic!
9 december 2025
Antwoord van Made In Design
Hello Luka,
Thank you for your feedback !
We’re thrilled to hear that you had a fantastic experience with us.
We look forward to assisting you again with your future purchases.
Kind regards,
Julie, customer service
No problems at all
No problems at all. Fast and efficient. The product is very heavy so many sites were charging £100 delivery. Made in Design had very reasonable delivery charges so I bought from them and crossed my fingers. And everything was fine. Would happily buy from them again.
15 april 2025
Antwoord van Made In Design
Hello Ian,
Thank you very much for your feedback !
We’re delighted to hear that your order arrived smoothly and that our delivery charges were reasonable, especially for a heavy item.
We look forward to assisting you again with your future purchases.
Kind regards,
Julie, customer service
The product is perfect ( 2 occasionalproduct fine delivery poor…
The product is perfect ( 2 occasional tables) but the delivery process was poor. I had an estimated date of delivery and then no delivery and no communication . 4 days after this I had to make contact with Made. The person on the phone was very helpful and reordered the product and I received them a couple of days later
29 november 2025
Antwoord van Made In Design
Hello,
Thank you for your feedback.
We’re truly sorry for the delivery issues you experienced — delays and lack of communication from the carrier are not up to the standard of service we want to provide, even though transport operations are unfortunately outside of our direct control.
We’re glad to hear that our customer service team was able to assist you quickly and reorder the items so you could receive them without further delay.
Thank you again for your patience, and we hope you enjoy your tables.
Kind regards,
Julie, customer service
item is a lot nicer than describes
item is a lot nicer than describes, which makes a plesant change, no problems with the company and they kept me informed,
3 december 2025
Antwoord van Made In Design
Hello Roseanne,
Thank you very much for your feedback !
We’re delighted to hear that the item exceeded your expectations and that you had a smooth experience with our company, including receiving clear updates throughout the process.
We look forward to assisting you again with your future purchases.
Kind regards,
Julie, customer service
Fantastic customer service when things…
Fantastic customer service when things go wrong. For that reason I want to give 5 stars.
I received the item but it was damaged during the transit partly due to inadequate packaging.
However as soon as I asked for a replacement, I had a call from their representative straight away - and they were absolutely superb at sorting it all out. As I was about to take a long holiday, they made sure that my replacement got sent on the day of my return. And the replacement item this time was properly packaged so there were no damage.
17 november 2025
Antwoord van Made In Design
Hello,
Thank you very much for your detailed feedback !
We are delighted to hear that our customer service was able to resolve the issue quickly and efficiently, and that your replacement item arrived safely and in perfect condition.
We truly appreciate your understanding regarding the initial packaging issue and are pleased that your overall experience remained positive.
We look forward to assisting you again with your future purchases.
Kind regards,
Julie, customer service
good product range
Lots of choices (you may wish to check out for discounts at times). Happy with the delivery too!
10 november 2025
Antwoord van Made In Design
Hello,
Thank you so much for your kind words!
We’re thrilled that you appreciated our range of products and delivery service. And great advice, our discounts are always worth checking out!
We look forward to welcoming you back soon at Made In Design!
Julie, customer service
Great customer service!
Great customer service!
I received faulty items but with one week I got replacement:)
7 november 2025
Antwoord van Made In Design
Hello Pawel,
Thank you! We’re glad our team could quickly resolve the issue and send your replacement, happy to hear you’re satisfied!
See you again soon,
Julie, customer service
Antwoord van Made In Design
Hello Anna,
Thank you for your feedback!
We’re delighted that everything went smoothly and that you’d choose to shop with us again.
We look forward to welcoming you back soon at Made In Design!
Julie, customer service
Antwoord van Made In Design
Hello,
Thank you for your lovely message!
We’re thrilled that your product arrived right on time and brightened your day, that’s exactly what we aim for!
See you soon,
Julie, customer service
A let down
Zero communication from the merchant. Protracted delivery time and object arrived looking more green than blue, in spite of description on site.
1 november 2025
Antwoord van Made In Design
Hello Lynn,
We’re sorry to hear that your experience did not meet your expectations. At the time of your order, the item was not immediately available, and the estimated delivery time of 4–5 weeks was indicated on the product page. Your order was placed on September 15 and delivered on October 21, which falls within the announced timeframe.
Regarding the colour, the item is described as iridescent blue, this means that its appearance can shift between blue and green tones depending on the lighting and the angle from which it is viewed.
We sincerely apologise if this caused any confusion and remain at your disposal should you have any further questions.
Kind regards,
Julie, customer service
I am really happy Made In Design and…
I am really happy Made In Design and with my purchase. Ordering, payment and delivery were hassle free.
Also I could spend all day on their web site, so many great products.
29 oktober 2025
Antwoord van Made In Design
Hello Mary,
Thank you so much for your wonderful feedback!
We’re delighted to hear that your ordering, payment, and delivery experience was smooth.
It’s great to know you enjoy browsing our website, we love offering a wide selection of products to inspire our customers.
Hope to see you soon,
Julie, customer service
Well packed and prompt
23 oktober 2025
Antwoord van Made In Design
Hello Andrew,
Many thanks for your review!
We’re really pleased to know your order was delivered quickly and carefully packaged.
See you soon,
Julie, customer service
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