Ich habe eine Design-Gartendusche Aqua Lux von Seletti gekauft und es ist ein absolutes Desaster. Zahlung per Paypal war nicht möglich, die Lieferung verzögerte sich und geliefert wurde billiger Chin... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
The concept of facilitating the purchase of quality and designer pieces is great. REVIEWED ON 06/07/2026 After Customer Support contacted me so to find a solution to the problem. We realised that com... Toon meer
Bedrijf heeft geantwoord
I have received an incorrect item as part of my order and have been waiting two weeks for someone to get back to me with the return process. The phone line hangs up on me every time i call and despite... Toon meer
Bedrijf heeft geantwoord
Amazing product and excellent service. We purchased garden furniture, and although delivery was slightly delayed while it went through UK customs, the item arrived in pristine condition. The tran... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Made In Design
Geschreven door het bedrijf
Design Furniture, Lighting, Interior Decor and Garden Furniture - Made in Design
The adventure started 20 years ago when Catherine Colin decided to shake things up, make design less elitist and democratise it by investing in web sales. Made In Design has been a major player in the development of design for making it accessible to as many people as possible.
Today it’s the international reference for online design. 45 000 items, from 330 brands involving 1600 creators throughout the world, allow everyone to find the ideal design furniture,lamp, or unique gift at all prices.Thanks to its authenticity and passion, Made in Design managed to win the confidence of major brands and designers. Kartell, Artemide, Muuto, Hay, Foscarini, &Tradition, Fermob, Eva Solo, Fritz Hansen, Alessi, Flos, emu, Ibride, Memphis Milano, Marimekko, Ferm Living, Slide, Hartô, String Furniture, FatBoy, Tolix, Fontana Arte, Petite Friture, Tom Dixon, Louis Poulsen, Magis, Moooi, Zeus, Seletti, Serax or Normann Copenhagen... they’re all in our catalogue!
Made in Design
Geschreven door het bedrijf
- Our commitments
- Money back guarantee | Upstairs delivery by appointment | International delivery | Premium delivery (2 man delivery service) for bulky products
- Are you a professional?
- From single advice about the choice of the most suitable product to space design, our team of specialists guides you whatever your projects are. Trade Department gives you advice, bespoke solutions and efficiency trade@madeindesign.co.uk
- No. 1 in Design
- Designer furniture made by the biggest brands: Kartell, Hay, Fermob, Petite Friture, Fatboy, Muuto. Seletti. We will allow you to tastefully express your style through furniture, lights, tableware, decoration, sofas, chairs, tables and more. All created by the talented designers (Stark, Tom Dixon, R&E Bouroullec, Marcel Wanders).
Contactgegevens
32 rue de Comboire, 38130, Echirolles, Frankrijk
- +44 (0)207 692 4001 (UK local rate)
- contact@madeindesign.co.uk
- www.madeindesign.co.uk
3,1
Gemiddeld
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I still havnt received my items and…
I still havnt received my items and after chasing this up several times, including asking for a refund, I am still waiting for a response
18 mei 2026
Antwoord van Made In Design
Hello,
We are truly sorry for the delay and the lack of communication you experienced. We completely understand your disappointment.
Unfortunately, the shipment has been impacted by extended customs processing times due to a very high volume of parcels currently being handled by customs authorities. This situation is outside of our direct control and has significantly slowed down the clearance process.
Following our latest checks, the status of your shipment is now “customs clearance initiated”, and you have been notified accordingly. Delivery should now take place very shortly. If you do not wish to keep your order, you can open an after-sales request to send the order back to our warehouse.
We sincerely apologise for this experience and thank you for your patience.
Julie, Customer Service
Great items but took 4 weeks to arrive
The order has now arrived but there was a 4 week wait for delivery.
However the garden furniture has arrived in perfect condition.
I have amended the review as the customer service has been good since I contacted Made in design.
18 mei 2026
Antwoord van Made In Design
Hello,
We are truly sorry for the delay and the lack of communication you experienced. We completely understand your disappointment.
Unfortunately, the shipment has been impacted by extended customs processing times due to a very high volume of parcels currently being handled by customs authorities. This situation is outside of our direct control and has significantly slowed down the clearance process.
Following our latest checks, the status of your shipment is now “customs clearance initiated”, and you have been notified accordingly. Delivery should now take place very shortly.
We sincerely apologise for this experience and thank you for your patience.
Julie, Customer Service
Trust pilot is asking me what I thought…
Trust pilot is asking me what I thought of my order BUT I have not received it !!
I have tried to contact Made in Design but can only do so via email. The telephone number provided does not get you through to anyone.
Made in Design have responded to my email query by cancelling the query by saying you have merged the queries ? Why not just answer the query ?
18 mei 2026
Antwoord van Made In Design
Hello Gary,
We are truly sorry for the delay and the lack of communication you experienced. We completely understand your disappointment.
Unfortunately, the shipment has been impacted by extended customs processing times due to a very high volume of parcels currently being handled by customs authorities. This situation is outside of our direct control and has significantly slowed down the clearance process.
Following our latest checks, the status of your shipment is now “customs clearance initiated”, and you have been notified accordingly. Delivery should now take place very shortly.
We sincerely apologise for this experience and thank you for your patience.
Julie, Customer Service
Ordered 1 month ago and still don’t…
Ordered 1 month ago and still don’t have my items. No estimate of when they’ll arrive and barely any responses to my questions. Embarrassing service from what is meant to be an established brand. Avoid.
18 mei 2026
Antwoord van Made In Design
Hello,
We are truly sorry for the delay and the lack of communication you experienced. We completely understand your disappointment.
Unfortunately, the shipment has been impacted by extended customs processing times due to a very high volume of parcels currently being handled by customs authorities. This situation is outside of our direct control and has significantly slowed down the clearance process.
Following our latest checks, the status of your shipment is now “customs clearance initiated”, and you have been notified accordingly. Delivery should now take place very shortly.
We sincerely apologise for this experience and thank you for your patience.
Julie, Customer Service
The product has not been delivered
The product has not been delivered and is currently in France.
18 mei 2026
Antwoord van Made In Design
Hello Martin,
We are truly sorry for the delay and the lack of communication you experienced. We completely understand your disappointment.
Unfortunately, the shipment has been impacted by extended customs processing times due to a very high volume of parcels currently being handled by customs authorities. This situation is outside of our direct control and has significantly slowed down the clearance process.
Following our latest checks, the status of your shipment is now “customs clearance finalised”, and you have been notified accordingly. Delivery should now take place very shortly.
We sincerely apologise for this experience and thank you for your patience.
Julie, Customer Service
Extremely disappointing service – no shipping, no communication
I placed an order for an item that was listed as available, but two weeks later, it still hasn’t been shipped. There have been no meaningful updates on my order status.
What’s even more frustrating is the complete lack of customer service. I’ve sent multiple messages asking for updates and have received no response at all. Being ignored as a customer is unacceptable.
At this point, I have no idea when (or if) my order will be dispatched.
This is very disappointing, and I would not recommend ordering from them based on the lack of transparency and support.
4 mei 2026
Review zonder uitnodiging
Antwoord van Made In Design
Hello Lilia,
We are sincerely sorry for the unusual delay in preparing and dispatching your order, as well as for the frustration caused by the lack of responsiveness. Due to a particularly high volume of orders, our processing times have unfortunately been longer than normal in recent weeks. Our teams remain fully mobilised to reduce these delays as quickly as possible.
We would also like to clarify that two update emails were sent to keep you informed about the situation and the delay affecting your order.
Your parcel has now been dispatched today, and you will shortly receive an email with the tracking information to follow the delivery.
Please accept our sincere apologies for this experience and thank you for your patience.
Julie, Customer Service
Happy buyer with caveats
I was very pleased with my item. I didn't know it was being shipped from France but it arrived a few weeks after ordering. It was held up in uk customs for over a week but was pleased with the price, tracking updates and that there were no import duties to pay (which was a worry when I realised it was coming from Europe.
That being said, I keep getting promo emails from them, I hit unsubscribe every time and I still keep getting them. I've tried unsubbing in Chrome, Firefox and with the email link to no avail.
If this changes I'll update the feedback and give 5 stars. It should be a simple thing to do considering GDPR regulations.
12 mei 2026
Review zonder uitnodiging
Antwoord van Made In Design
Hello Chris,
Thank you for your feedback, and we are pleased to hear that you were happy with your item, the pricing and the delivery tracking updates.
We are however very sorry about the issue you experienced with the promotional emails. This is clearly not the level of service we aim to provide, especially regarding subscription preferences and GDPR expectations.
Our team has now processed your unsubscribe request manually today to ensure you no longer receive these communications.
Please accept our apologies for the inconvenience caused, and thank you again for bringing this to our attention.
Julie, Customer Service
One month later and still no delivery
One month later and still no delivery.
Little or no communication.
Have to chase continually for updates.
No urgency to act on behalf of client
So bad. So disappointing. So happy to take your money before delivery is scheduled.
Poor.
16 mei 2026
Antwoord van Made In Design
Hello Lee,
We are truly sorry for the delay and the lack of communication you experienced. We completely understand your disappointment.
Unfortunately, the shipment has been impacted by extended customs processing times due to a very high volume of parcels currently being handled by customs authorities. This situation is outside of our direct control and has significantly slowed down the clearance process.
Following our latest checks, the status of your shipment is now “customs clearance initiated”, and you have been notified accordingly. Delivery should now take place very shortly.
We sincerely apologise for this experience and thank you for your patience.
Julie, Customer Service
Customer services not replying
I ordered 10 days ago and the parcel is stuck with the shipping company. I tried contacting made in design but nobody replied.
Looking at the other reviews here I am worried the parcel will never exit the country.
13 mei 2026
Review zonder uitnodiging
Antwoord van Made In Design
Hello Alice,
We are very sorry for the delay and understand your concern regarding your shipment.
As already explained by email, your parcel is currently impacted by an issue with the carrier as well as significant delays at French customs due to an unusually high volume of shipments. Unfortunately, this situation is outside of our direct control.
Please rest assured that we have been closely following your case and that everything possible is being done with the carrier to resolve the situation as quickly as possible.
Thank you for your patience and understanding.
We hope to provide you with a better experience very soon.
Julie, Customer Service
The item has been stuck in France…
The item has been stuck in French customs for two weeks — the location of shipping a fact they don’t really make clear from the website — due to paperwork not supplied. Customer service has been sporadic, phoning them just resulted in them saying they’ll take care of it with no hard evidence and no follow up. Still waiting
12 mei 2026
Antwoord van Made In Design
Hello,
We are sincerely sorry for this situation and fully understand your frustration regarding the customs delay and the lack of follow-up. Unfortunately, an issue occurred with the carrier during the customs process, which was outside of our direct control and clearly not the level of service we aim to provide.
Following your exchanges with our customer service team, a return of the parcel has now been requested in order to proceed with the cancellation of the order. The refund will be processed as quickly as possible.
Please accept our apologies again for the inconvenience caused.
Julie, Customer Service
Terrible customer service
*Update 4/6/26* nearly a month has passed and we are continually chasing Made In Design, they even promised they were sending out a replacement but no tracking number or package has ever materialised. Do not buy from this company - they will take your money and deliver faulty products
*Update* we are still awaiting a response to our reply from last week - this company will make a cursory attempt to resolve your issues but will not actually be able to follow through.. if I could I'd remove the 1 star and set it to zero. Expensive products that cause endless issues thanks to a terrible customer service team.
Terrible customer service - we recieved a product on 5th May that was damaged in transit and we've had no response. The products seem nice but if you are recieving faulty goods and they don't respond to your emails is there any point ordering through them..? If you are going to order through them at least use Paypal so you can claim money back when it all goes wrong.
12 mei 2026
Review zonder uitnodiging
Antwoord van Made In Design
Hello,
We are very sorry to hear about your experience and understand your frustration regarding the delay in our response.
Our processing times have unfortunately been longer than usual due to a particularly high volume of orders and requests. However, your claim has now been taken over by our after-sales team, and a commercial solution has been proposed to you. We are currently waiting for your reply in order to finalise the case.
We sincerely apologise again for the inconvenience caused and thank you for your patience.
Julie, Customer Service
Great product range at good prices
Bought some HAY candles and holders at great prices. Items were well packed and kept updated on delivery progress. Would happily buy from again.
28 april 2026
Antwoord van Made In Design
Hello,
Thank you very much for your kind feedback.
We are delighted to hear that you were happy with your HAY candles and holders, as well as with the prices, packaging and delivery updates throughout the process.
It means a lot to know you would happily order from us again.
We look forward to welcoming you back for future design finds.
Julie, Customer Service
Good range of design classics and efficient service
Good range of design classics and delivery was well organised and the product arrived in perfect condition. My only frustration was that I couldn't find the optional castors that can be added to the Kartell Componibili on the website and ended up having to order them separately later and paying a second delivery charge.
23 april 2026
Antwoord van Made In Design
Hello,
Thank you very much for your feedback. We are delighted to hear that you appreciated our selection of design classics and that your order arrived in perfect condition with a well-organised delivery
We also understand your frustration regarding the optional castors for the Kartell Componibili. We are sorry that they were not easily identifiable on the website, leading to an additional order and extra delivery costs.
Your feedback is very valuable and will help us improve the customer experience and product visibility on our website.
We hope to welcome you again soon for future design projects.
Julie, Customer Service
Wonderfully original designed piece
Wonderfully original designed piece. Delivery quick and very well packed. Great company to deal with. Would use again if looking from something that little bit different.
8 mei 2026
Antwoord van Made In Design
Hello Victor,
Thank you so much for your lovely feedback
We are delighted to hear that you loved the originality of your piece and that you were satisfied with both the delivery and the packaging. It is always a pleasure to know our customers enjoyed their experience with us.
We would be thrilled to welcome you again whenever you are looking for something a little different and special for your home.
Julie, Customer Service
Antwoord van Made In Design
Hello Betty,
We are sorry for the delay and understand your concern.
Your order was shipped from our warehouse within the expected timeframe and has arrived at customs. It is currently undergoing clearance procedures, which are unfortunately outside of our control. Depending on the period, customs processing times can vary. You should have received an update from the customs authorities regarding this.
Your order will be delivered as soon as the clearance process is completed.
Thank you for your understanding and patience.
Julie, Customer Service
This is an unusual purchase coming from…
This is an unusual purchase coming from a foreign country and I was worried about communications and about being taxed. But Made in Design had everything sorted out and my trestles arrived at the exact time they said they would and in eprfect condition. Thank you!
4 mei 2026
Antwoord van Made In Design
Hello,
Thank you very much for your feedback! We’re delighted to hear that everything went smoothly with your international order and that we were able to reassure you throughout the process.
It’s wonderful to know that your trestles arrived exactly as expected and in perfect condition.
Thank you again for your trust and kind words.
Julie, Customer Service
Amazing product and excellent service.
Amazing product and excellent service.
We purchased garden furniture, and although delivery was slightly delayed while it went through UK customs, the item arrived in pristine condition. The transport packaging was among the best I have ever seen, and the quality of the furniture itself is exceptional.
We are extremely pleased with both the service and the product. Thank you.
28 april 2026
Antwoord van Made In Design
Hello Chris,
Thank you very much for your detailed feedback! We’re delighted to hear that your garden furniture arrived in perfect condition and that both the packaging and product quality met your expectations.
We also appreciate your patience regarding the customs delay and are very happy to know that, overall, you were pleased with the service and your purchase.
Thank you for your trust and kind words.
Julie, Customer Service
Fermob is a brand I really love and…
Fermob is a brand I really love and Made in Design stock plenty so they are my go-to! Delivery was as quick as expected and I'm very happy with the products I bought.
9 april 2026
Antwoord van Made In Design
Hello Paul,
Thank you very much for your feedback! We’re delighted to hear that you enjoy the Fermob selection available on our site and that your order met your expectations.
It’s a pleasure to know that the delivery was smooth and that you are happy with your purchase.
Looking forward to seeing you back soon,
Julie, Customer Service
Antwoord van Made In Design
Hello Alison,
Thank you very much for your feedback! We’re delighted to hear that you had a great experience and that our service met your expectations.
Thank you for your trust.
Hoping to see you again soon,
Julie, Customer Service
Great company to deal with
Great company to deal with. Good communication and fast delivery.
23 april 2026
Antwoord van Made In Design
Hello Ross,
Thank you so much for your kind words!
We are delighted to hear that you appreciated our communication and the speed of delivery. Providing a seamless experience from checkout to your doorstep is our top priority.
We look forward to helping you find your next design favorite soon!
Best regards,
Julie, service clients
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.