Utillian Reviews 

Took care of me and my order and replacement parts

Marvi in customer service was great and helped me get the right product and offered a discount as well.

Customer service in the chat MARVI was very good.

Did my package deliver? Actually confused. It’s almost been 2 weeks and I’m only getting a rating email lol.

I haven’t gotten an email or anything saying that it’s been shipped. I have received it yet either

I’ve mainly been a Puffco Peak Pro (PPP) girl but when several of my fave blogs rated the Utillian 8 above the PPP this year, I decided to see what all the fuss was about.

There are several things about the Utillian 8 that I like just as much, if not more than the PPP. The flavor is better, the extract lasts longer, the atomizer doesn’t scorch as fast, half the cost, less mess.

But the bottom of the ceramic bowl in the atomizer cracked mid-session 7 days after I got the unit. I’ve tried filing an RMA repeatedly and the website page just spins. I’ve sent messages to customer service with no response. Yes, $219 is a lot less than the PPP but I’ve never had one of their ceramic chambers just crack mid-session and I’ve certainly never experienced this kind of customer service.

My experience started out amazing and then just flatlined.

I appreciated the discount at time of purchase& Shipped out quickly. Simple to use and clean. The mouth piece can get overly hot if you’re not careful with the temperature setting. This was a gift and overall I am pleased!

I have had the Utillian 5 for a long time and love it. I've been able to use it on my box mod without any issues and just one kanthal coil lasted me most of the time I've had it. Went from starting to clog up right back to where it was when I put it in originally! Very solid product and solid materials.

My first time using this tool and it's amazing so far. So easy to use, very sturdy build. What's missing is: Video instructions on how to use it for the first time. I had to search hard for some random Youtube video. They should have a QR code that just takes us to a video. And it says we should run it through a sanitary cycle before first use, but nowhere does it say how to run a sanitary cycle. Video instructions, please!

Marvi was absolutely wonderful! My concern was handled with efficiency. It only took a few minutes and I am utterly happy and satisfied.

Great products fast shipping.

Marilyn made my shopping experience extra smooth and easy.

Live chat agent Marvi quickly helped me sort a checkout issue that arose after a server hiccup

Purchase two items from you guys sent several emails contacted you by phone during your business hours never received any call back and when I did, the woman was supposed to send me over the tracking number for the purchase that I made she never sent it and I’m still waiting my units I have not received them

My question were answered quickly. Great

Never received my package, can’t get it refund without insurance number which I didn’t get (cus it wasn’t an option ) and neither side will take responsibility,

Marvi made my experience so smooth and easy as I had frustrated myself she was patient and knowledgeable.

Offered me 10% discount on the upgrade model over web chat, when the 401 was discontinued. Sent me a link for the payment, easy peasy.

The age verification process is absolutely flawed and caused us to decide NOT to purchase any items from Utillian. First, during Checkout, it asks the reasonable question (and common form to all over-21 websites) of the customer's date of birth. BUT after supplying that information, it later puts you through a horribly flawed 'Age Verification' process that, in the end, refused to allow us to make the purchase unless we supplied either the last 4 digits of our social security #, or a "photo ID" (which, of course, means you're showing them your entire drivers license information. Over the ethernet and throughout the Internet. Without any knowledge of what the seller could then use that information for in the future! Utillian, you DON'T NEED THAT MUCH PROOF OF AGE. I even tried reaching out to Utillian via email, but they show no interest in resolving the problem. It's really a shame that Utillian insists on this 'smells like a scam' process, and 'Dope as Yola' recommended your products, BUT BECAUSE OF YOUR OWN POOR CHECKOUT METHOD, WE WON'T BE BUYING ANYTHING FROM YOU.