Utillian Reviews 

Marvi provided excellent service in helping find the right vape pen for me.

I hade a problem with the website and Marvi assist me over the chat create a order and guide me through the process whit a extra 5%for my trouble 😀

i had a little issue when looking to upgrade from my utillian620 which i enjoy i was just looking to upgrade i sent an email stating the issue.
I got an email back from Marvi and was helped with the issue.
because of the help and the reviews i did order a Utillian723.
thank you for your help
If the 723 holds up like the 620 has i will be purchasing a Utillian again in the future when looking to upgrade.

As Greg stated waiting 2 weeks and still no accessories, msg's and attempted calls yield nothing. utilian does not handle there customer service, that is outsourced. good luck if you want to play with these guys. I own a Utilian 5 (1 year and a 1/2) ordered parts twice first time was 12 days delivery this time 14+ days I would use someone else if I could afford a change

super helpful and relaxed, no pressuring into sales just fn helpful!

My buddies have swore by the products and i broke down to get one. the 723 to be exact. I had a couple of questions and Lisa helped me throughout the process. She even reminded me about the cleaning kit lol. Nothing but good stuff from my buddies and firsthand experience

Lisa provided outstanding service! From start to finish, she was professional, efficient, and incredibly helpful. Her attention to detail was remarkable, and she went above and beyond to ensure I was completely satisfied. I was particularly impressed with her positive attitude and knowledge of products. I highly recommend Lisa for her exceptional service and would definitely use her services again in the future. Five stars!

I had some issues on Saturday making an order and was not happy and could not complete my order. I tried making the purchase online again today 3/31/25 and had the assistance of MARVI who was just the most patient and informative customer service representative I've encountered in a long time. Iwas helped and given suggestions of other accessories and discounts that are offered which turned my 2 item purchase to a 5 item purchase, thanks to the professional and courteous help of MARVI. I hope employees like this are recognized becauae not many do and we need more people like MARVI to help people.

Thank you

Ordered a device on 3/6 and sitting at 3/15 with no tracking. Anybody interested in these devices I suggest just buy a puffco instead. This company does not care for its customers at all

As well as loving my Utilian 723, I think the online chat service and experience, which I get from Lisa, is exceptional! So nice to chat with a knowledgeable and real human.

Customer Service is awesome. Lisa who assisted me was prompt, knowledgeable and courteous. I will continue to trust and utilize this site.

Excellent customer service needed to swap one of my units to a different one and was done in less than 5 minutes. Thanks Lisa!

Marvilyn was fast and understanding while being personable within moments of my time. Got taken care of what I was needing with ease. Recommend them to help anyone any time!

While I still can't rate my experience with the product as it hasn't arrived yet, I really wanted to rate my experience with Lisa from Customer Care. Even if I didn't purchase directly from them, I decided to contact Utillian with some questions and concerns, some of them not necessarily related with the device I purchased but more related to the fact that I'm new to using the type of products they sell.

Lisa was super quick answering to my email (despite it being Sunday) and was super generous and instructive with her replies. I felt like she really cared about me and my experience, and that felt somehow like an added value to my purchase. I kinda feel happy that I chose this brand among all the other ones just because of Lisa's assistance and attention.

Lisa! I messed my order up could not get a phone call in with customer support so I was desperate texting the support line not thinking I would get real help like an ai would help me. Please Lisa ironed the whole thing flat in a second. She was respectful knowledgeable and quick. Wish I had Lisa every time I needed help!

The person who helped me, Marvilyn, was great to work with and helped me resolve my issues super quick. Much appreciated.

Ordered my 2nd Utillian 5 with Lisa today. We love our Utillian 5 and the great customer service. Looking forward to the updated version.

At first I had a little problem with your order form but after talking to Lisa every thing worked out fine. She was great and had the patience to help this old computer illiterate man and made ordering easy.

Lisa rose to the occasion and helped me immensely in my purchase. I felt like a family member. Nice feeling.

Placed an order and needed to change the color