I bought the Set Trio Sunkissed and like the bracelets but the cuff bracelet runs on the small side so I don't wear it as much. The other two bracelets like the nail and clovers are beautiful. I got... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Disappointed, I was very excited to receive my order. The jewelry looked beautiful online. I wore one of my bracelets one time and it broke within the 1st hour. I am worried that the necklace's... Toon meer
Bedrijf heeft geantwoord
My order took forever to arrive, all for the item to be broken when I opened it. I contacted the company, requesting a full refund. They responded back stating they would ship me out another order. To... Toon meer
So I messaged asking if it would be okay for sensitive skin, kind of expecting a copy paste sales answer. And they actually explained the metal to me properly, like a person. That's when I bought. Not... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Valerie Mason is a jewelry brand focused on timeless pieces that help you look refined and feel confident, without overpaying.
Contactgegevens
Verenigde Staten
- +1 (818) 2782 155
- support@valerie-mason.com
- valerie-mason.com
2,9
Gemiddeld
111 reviews
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Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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So first thing
So first thing, no weird smell. That sounds so specific but if you've bought cheap jewelry you know exactly what I mean. That metallic chemical smell. Nothing. It just smells like nothing, which is what jewelry should smell like.
20 juni 2026
Review zonder uitnodiging
Antwoord van Valerie Mason
Hi Joris, thank you so much for your wonderful review!
We're delighted to hear that your jewelry made such a positive first impression. It's great to know you noticed the details, including the absence of the metallic smell that can sometimes come with lower-quality jewelry. Feedback like yours reassures us that we're delivering the experience we strive for.
Thank you for choosing Valerie Mason and for sharing your thoughts. Your support and kind words truly mean a lot to our team. We look forward to serving you again and hope you continue to enjoy your jewelry!
Alvin, Manager, Valerie Mason
I kept looking at my own hand
I put it on straight out of the box and then I just kept looking at my hand for like an hour. Doing dishes, looking at my hand. Making coffee, looking at my hand. That's a good sign I think.
26 juni 2026
Review zonder uitnodiging
Antwoord van Valerie Mason
Hi Tori, thank you so much for your wonderful review!
We're delighted to hear that you loved your jewelry from the moment you put it on! It made us smile to read that you kept admiring it throughout your day—that's exactly the kind of experience we hope to create for our customers.
Thank you for choosing Valerie Mason and for sharing your lovely story. Your support and kind words truly mean a lot to our team. We look forward to serving you again and hope you continue to enjoy your jewelry!
Alvin, Manager, Valerie Mason
Bangle bracelets will not open, do not buy from them customer service is of no use
I received a buy one get one free offer that consisted of 7 bracelets. 5 of the bracelets were bangle bracelets that do not open. I contacted customer service several times, and even sent them a video of a bracelet not opening. they won't take the bracelets back for a refund without me paying for shipping. I refuse to pay to return defective products. They also won't send replacements for the defective bracelets. DO NOT ORDER FROM THIS COMPANY
29 juni 2026
Review zonder uitnodiging
Antwoord van Valerie Mason
Hi Jane, thank you for taking the time to share your feedback.
I'm sorry to hear about the issues you experienced with the bangle bracelets and your interactions with our customer service team. That isn't the experience we want our customers to have, and we understand how frustrating and disappointing this situation must have been.
We genuinely appreciate you bringing this to our attention, and we'd like the opportunity to look into your order and work toward a resolution.
Please email me directly at inquiries@valerie-mason.com with your order details, and I'll personally review your case and assist you further.
Thank you for giving us the opportunity to make things right.
Alvin, Manager, Valerie Mason
It came in this little pouch inside the…
It came in this little pouch inside the box and honestly I've kept the pouch, which says a lot because I throw everything away. My friend came over and picked up the box and went wait is this real. That was before she'd even seen the jewelry.
16 juni 2026
Review zonder uitnodiging
Antwoord van Valerie Mason
Hi Freddie, thank you so much for your wonderful review!
We're delighted to hear that both the jewelry and the presentation made such a great impression! It made us smile to know you decided to keep the pouch and that even the packaging caught your friend's attention before they saw the jewelry itself.
Thank you for choosing Valerie Mason and for sharing your experience. Your support and kind words truly mean a lot to our team. We look forward to serving you again and hope you continue to enjoy your jewelry!
Alvin, Manager, Valerie Mason
I bought one of their “higher end”…
I bought one of their “higher end” bracelet stacks, they were so cheap. One tarnished to almost black within two weeks the other three closures were so flimsy they keep opening to the point of me losing two of them. After spending literally weeks going back and forth with customer service providing proof via photos and videos they declined to remedy the situation. Poor quality and poor customer service. Really awful experience. Highly DO NOT RECOMMEND
17 juli 2026
Review zonder uitnodiging
Antwoord van Valerie Mason
Hi Lisa, thank you for taking the time to share your feedback.
I'm sorry to hear about the quality issues you experienced with your bracelet stack and the frustration you encountered during your interactions with our customer service team. That isn't the experience we want our customers to have, and we understand how disappointing this must have been.
We genuinely appreciate you bringing this to our attention, and we'd like the opportunity to look into your order and work toward a resolution.
Please email me directly at inquiries@valerie-mason.com with your order details, and I'll personally review your case and assist you further.
Thank you for giving us the opportunity to make things right.
Alvin, Manager, Valerie Mason
Poor Quality
I bought a few pieces thinking I could keep them on, not have to take them all while I shower go in the pool, unfortunately to my disappointment the necklace that I purchased has now turned black after two weeks of wearing it
1 juli 2026
Review zonder uitnodiging
Antwoord van Valerie Mason
Hi Stace, thank you for taking the time to share your feedback.
I'm sorry to hear that your necklace changed color after only two weeks of wear. That isn't the experience we want our customers to have, and we understand how disappointing this must have been.
We genuinely appreciate you bringing this to our attention, and we'd like the opportunity to look into your order and work toward a resolution.
Please email me directly at inquiries@valerie-mason.com with your order details, and I'll personally review your case and assist you further.
Thank you for giving us the opportunity to make things right.
Alvin, Manager, Valerie Mason
The two nail bracelets were okay
The two nail bracelets were okay, the snake bracelets are too large and clover bracelets look cheap.
13 juli 2026
Review zonder uitnodiging
Antwoord van Valerie Mason
Hi Lisa, thank you for taking the time to share your feedback.
I'm sorry to hear that some of the bracelets didn't meet your expectations. While we're glad to know the nail bracelets were satisfactory, we understand your disappointment with the fit of the snake bracelets and the appearance of the clover bracelets. That isn't the experience we want our customers to have.
We genuinely appreciate you bringing this to our attention, and we'd like the opportunity to look into your order and work toward a resolution.
Please email me directly at inquiries@valerie-mason.com with your order details, and I'll personally review your case and assist you further.
Thank you for giving us the opportunity to make things right.
Alvin, Manager, Valerie Mason
I said oh out loud when I opened it
I'm not gonna lie, I ordered this expecting to be a little bit disappointed. Like I'd budgeted for that emotionally. And then I opened it and I just went oh. Out loud. In my kitchen. By myself.
11 juni 2026
Review zonder uitnodiging
Antwoord van Valerie Mason
Hi Cambria, thank you so much for your wonderful review!
We're delighted to hear that your first impression exceeded your expectations! Your story genuinely made us smile, and we love that opening your package turned into such a pleasant surprise. Moments like that are exactly what we hope every customer experiences.
Thank you for choosing Valerie Mason and for sharing your experience with us. Your support and kind words truly mean a lot to our team. We look forward to serving you again and hope you continue to enjoy your jewelry!
Alvin, Manager, Valerie Mason
So this is the part where usually you…
So this is the part where usually you can tell. Like you take it out of the packaging and there's that slightly cheap shine, you know the one, kind of yellow, kind of plasticky. This is not that. It's warm. It sits on your skin properly.
1 juli 2026
Review zonder uitnodiging
Antwoord van Valerie Mason
Hi Sloane, thank you so much for your wonderful review!
We're delighted to hear that the look and finish of your jewelry exceeded your expectations. It means so much to know you appreciated the natural, warm appearance and how beautifully it sits when worn. We put great care into creating pieces that our customers can feel confident wearing every day.
Thank you for choosing Valerie Mason and for sharing your thoughtful feedback. Your support and kind words truly mean a lot to our team. We look forward to serving you again and hope you continue to enjoy your jewelry!
Alvin, Manager, Valerie Mason
Beautiful
The bracelets I got are wonderful! They are good quality and very pretty. The shipping takes awhile but it’s worth the wait! I will definitely be placing another order!
16 juli 2026
Review zonder uitnodiging
Antwoord van Valerie Mason
Hi Brittany, thank you so much for your wonderful review!
We're delighted to hear that you love your bracelets and found them to be both beautiful and good quality. We also appreciate your patience with the shipping, and it means a great deal to know you felt they were worth the wait.
Thank you for choosing Valerie Mason and for your kind words. Your support truly means a lot to our team, and we look forward to serving you again with your next order. We hope you continue to enjoy your jewelry!
Alvin, Manager, Valerie Mason
first thing I noticed was the weight
Okay so it came in like four days which I was not expecting. And it's in this little cream box, nothing crazy, but it feels nice. And I opened it and my first thought was oh this is heavier than I thought it would be. That's the thing that gets you. It doesn't feel like the flimsy stuff.
16 juni 2026
Review zonder uitnodiging
Antwoord van Valerie Mason
Hi Bexley, thank you so much for your wonderful review!
We're delighted to hear that your order arrived sooner than expected and that the quality made such a great first impression. It's especially rewarding to know you noticed the weight and feel of the jewelry, as those details are important to us and help create a more premium experience.
Thank you for choosing Valerie Mason and for sharing your thoughtful feedback. Your support and kind words truly mean a lot to our team. We look forward to serving you again and hope you continue to enjoy your jewelry!
Alvin, Manager, Valerie Mason
After reading all the negative reviews…
After reading all the negative reviews I was extremely scared for my purchase 🥴 but honestly everything went well and I am very pleased with my purchase!!! I ordered my bracelet set on 6/23/2026 and received on 7/10/2026…just in time for my birthday!! The set is also really pretty!! I just wish it was a lighter gold color. But other than that I am very happy with my purchase!!
11 juli 2026
Review zonder uitnodiging
Antwoord van Valerie Mason
Hi Vanessa, thank you so much for your wonderful review!
We're delighted to hear that your order arrived just in time for your birthday and that you were so pleased with your bracelet set. It's also great to know that, despite your initial concerns, your experience turned out to be a positive one. We appreciate your feedback about the gold color and will certainly keep it in mind as we continue to improve.
Thank you for choosing Valerie Mason. Your support and kind words truly mean a lot to our team. We look forward to serving you again and hope you continue to enjoy your jewelry!
Alvin, Manager, Valerie Mason
Love my order..
I love my order. Was received on time. Have received a lot of compliments ☺️ on my bracelet.
Thank you. Will order again.
8 juli 2026
Review zonder uitnodiging
Antwoord van Valerie Mason
Hi Cynthia,
Thank you so much for your wonderful review!
We're thrilled to hear that your order arrived on time and that you're loving your bracelet. It’s especially rewarding to know you've received so many compliments—that's exactly what we hope for every customer!
We truly appreciate your support and are delighted to hear you'll be ordering from us again. We look forward to helping you find your next favorite piece.
Alvin, Manager, Valerie Mason
worst experience
Horrific experience! I never received my order. Based on reviews I've read, the quality of the merchandise sucks too. Spend your money elsewhere.
8 juni 2026
Review zonder uitnodiging
Antwoord van Valerie Mason
Hi Kimba,
Thank you for taking the time to share your feedback.
I'm truly sorry to hear that you haven't received your order. We understand how frustrating that must be, and this certainly isn't the experience we want for our customers. We also appreciate you sharing your concerns.
We'd like the opportunity to investigate your order and work toward a resolution. Please email me directly at inquiries@valerie-mason.com with your order details, and I'll personally review your case and assist you as quickly as possible.
Thank you for giving us the opportunity to make this right.
Alvin, Manager, Valerie Mason
Very poor quality product
Very poor quality product, tarnish after a couple of wears , I don’t recommend!!!
4 juli 2026
Review zonder uitnodiging
Antwoord van Valerie Mason
Hi Marzena,
Thank you for taking the time to share your feedback.
I'm very sorry to hear that your jewelry tarnished after only a couple of wears. We understand how disappointing that must be, and this isn't the quality or experience we strive to provide.
We'd appreciate the opportunity to look into this for you and work toward a resolution. Please email me directly at inquiries@valerie-mason.com with your order details, and I'll personally review your case and assist you further.
Thank you for giving us the opportunity to make this right.
Alvin, Manager, Valerie Mason
Honestly after the first one didn’t…
Honestly after the first one didn’t come through to me, I was hesitant that the second attempt got to me. And it did. Sophie was very helpful making sure that it would get to me
24 juni 2026
Review zonder uitnodiging
Antwoord van Valerie Mason
Hi Alec,
Thank you so much for your thoughtful review!
We're delighted to hear that your replacement order arrived successfully and that Sophie was able to assist you throughout the process. We understand your initial hesitation, and we're grateful you gave us the opportunity to make things right.
Your patience and support mean a great deal to us. We hope you enjoy your jewelry, and we look forward to serving you again in the future.
Alvin, Manager, Valerie Mason
I have experienced bad customer service…
I have experienced bad customer service with this company as they never hear me out with the back-and-forth emails. After 2 months I have never received my bracelet order. Pictures from website appears to look great but I will never know how the order looks because I have never received them, $54.00 down the drown. I will try and call my bank to request refund. I suggest you reconsider purchasing from this Valeri Mason company.
26 mei 2026
Review zonder uitnodiging
Antwoord van Valerie Mason
Hi Andrew,
Thank you for taking the time to share your feedback.
I'm truly sorry to hear that you haven't received your order and that your experience with our customer service left you feeling unheard. We understand how frustrating this must be, especially after waiting so long. This is certainly not the experience we want for our customers.
We'd appreciate the opportunity to investigate your order and work toward a resolution. Please email me directly at inquiries@valerie-mason.com with your order details, and I'll personally review your case to ensure it receives the attention it deserves.
Thank you for giving us the opportunity to make this right.
Alvin, Manager, Valerie Mason
My first order did not arrive
My first order did not arrive, so I had to call and arrange a second shipment. This took time to arrive as well.
Despite those issues, I'm happy with the items.
Thanks!
2 mei 2026
Review zonder uitnodiging
Antwoord van Valerie Mason
Hi Lilibeth,
Thank you so much for your review!
We appreciate your patience and understanding after the delay with your original order. While we're sorry the first shipment didn't arrive and that the replacement took longer than expected, we're delighted to hear you're happy with the items in the end.
Your feedback means a lot to us, and we're grateful you gave us the opportunity to make things right. We hope you continue to enjoy your jewelry, and we look forward to serving you again in the future.
Alvin, Manager, Valerie Mason
Tengo sentimientos encontrados ya que…
Tengo sentimientos encontrados ya que mis primeros pedidos tardaron más de un mes en llegar. Los segundos nunca llegaron , les escribí y ellos se disculparon al parecer tenían problema con la empresa de entregas.
Ellos se disculparon y me comunicaron que cambiaron de empresa de entrega y que me enviarían nuevamente mi pedido y lo hicieron y se tardó el tiempo estipulado en su publicidad.
Los artículos son muy bonitos se ven finos y delicados he comprado plateado y dorado y a pesar que los dos son bonitos los dorados están cambiando de color se están volviendo oscuros sin mojarlos.
Me alegra que hayan solucionado su problema con las entregas
15 juni 2026
Review zonder uitnodiging
Antwoord van Valerie Mason
Hola Karen,
¡Muchas gracias por compartir tu experiencia y por darnos una segunda oportunidad!
Lamentamos sinceramente los retrasos que experimentaste con tus primeros pedidos. Nos alegra saber que, tras cambiar de empresa de transporte, pudimos reenviar tu pedido y que esta vez llegó dentro del tiempo esperado.
También agradecemos tus comentarios sobre el cambio de color de las piezas doradas. Valoramos mucho esta información y nos gustaría revisar tu caso. Si puedes escribirnos a inquiries@valerie-mason.com con los detalles de tu pedido, con gusto lo revisaré personalmente.
Gracias nuevamente por tu paciencia, tu confianza y por reconocer las mejoras que hemos realizado.
Alvin, Manager, Valerie Mason
I wish I could give 0⭐️’s … I’ve been…
I wish I could give 0⭐️’s … I’ve been waiting for my order for almost a month
Was said it was delivered and it was NOT
No more tracking info .. no real customer service only emails .cant get a refund without a police report … . company should be ashamed … Be aware very aware
7 juni 2026
Review zonder uitnodiging
Antwoord van Valerie Mason
Hi Reice,
Thank you for taking the time to share your feedback.
I'm truly sorry to hear about your experience and understand how frustrating it must be to receive a delivery notification when your order wasn't actually received. We also regret that our communication and resolution process left you feeling disappointed. This is not the level of service we aim to provide.
We'd appreciate the opportunity to investigate your order and work toward a resolution. Please email me directly at inquiries@valerie-mason.com with your order details, and I'll personally review your case and assist you further.
Thank you for giving us the opportunity to make this right.
Alvin, Manager, Valerie Mason
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