I bought the Set Trio Sunkissed and like the bracelets but the cuff bracelet runs on the small side so I don't wear it as much. The other two bracelets like the nail and clovers are beautiful. I got... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Disappointed, I was very excited to receive my order. The jewelry looked beautiful online. I wore one of my bracelets one time and it broke within the 1st hour. I am worried that the necklace's... Toon meer
Bedrijf heeft geantwoord
So I messaged asking if it would be okay for sensitive skin, kind of expecting a copy paste sales answer. And they actually explained the metal to me properly, like a person. That's when I bought. Not... Toon meer
Bedrijf heeft geantwoord
My order took forever to arrive, all for the item to be broken when I opened it. I contacted the company, requesting a full refund. They responded back stating they would ship me out another order. To... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Valerie Mason is a jewelry brand focused on timeless pieces that help you look refined and feel confident, without overpaying.
Contactgegevens
Verenigde Staten
- +1 (818) 2782 155
- support@valerie-mason.com
- valerie-mason.com
3,0
Gemiddeld
112 reviews
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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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I wish I could give 0⭐️’s … I’ve been…
I wish I could give 0⭐️’s … I’ve been waiting for my order for almost a month
Was said it was delivered and it was NOT
No more tracking info .. no real customer service only emails .cant get a refund without a police report … . company should be ashamed … Be aware very aware
7 juni 2026
Review zonder uitnodiging
Antwoord van Valerie Mason
Hi Reice,
Thank you for taking the time to share your feedback.
I'm truly sorry to hear about your experience and understand how frustrating it must be to receive a delivery notification when your order wasn't actually received. We also regret that our communication and resolution process left you feeling disappointed. This is not the level of service we aim to provide.
We'd appreciate the opportunity to investigate your order and work toward a resolution. Please email me directly at inquiries@valerie-mason.com with your order details, and I'll personally review your case and assist you further.
Thank you for giving us the opportunity to make this right.
Alvin, Manager, Valerie Mason
Loving my new jewelry
I love the bracelets I ordered! I think the quality is great and I am wearing them everyday. Shipping did take a while, but now that the order is here I am very pleased.
30 juni 2026
Review zonder uitnodiging
Antwoord van Valerie Mason
Hi Pamela,
Thank you so much for your wonderful review!
We're thrilled to hear that you're loving your new bracelets and that you've been wearing them every day. It also means a lot to know you're happy with the quality.
We appreciate your patience with the shipping time, and we're delighted that your order was worth the wait. Thank you for choosing Valerie Mason—we look forward to helping you find your next favorite piece!
Alvin, Manager, Valerie Mason
Chain is way too large for my wrist
Chain is way too large for my wrist. But I noticed an extra opening for the clasp. I wish the extra chain did not hang.
29 juni 2026
Review zonder uitnodiging
Antwoord van Valerie Mason
Hi BLD,
Thank you so much for your review and for sharing your feedback!
We're delighted to hear from you, and we appreciate your comments about the bracelet fit. We understand that the extra extension chain may not be everyone's preference, and your feedback is valuable as we continue to improve our designs.
We're glad you found an adjustment that worked for your wrist, and we truly appreciate you taking the time to share your experience. Thank you for choosing Valerie Mason—we hope you continue to enjoy your jewelry!
Alvin, Manager, Valerie Mason
While the shipping tooka lot longer…
While the shipping tooka lot longer than I expected the jewelry is beautiful and I love it
11 juni 2026
Review zonder uitnodiging
Antwoord van Valerie Mason
Hi Teresa,
Thank you so much for your kind review!
We truly appreciate your patience while your order was in transit, and we're sorry it took longer than expected to arrive. We're delighted to hear that you love your jewelry and that it was worth the wait.
Your support means a great deal to us, and we look forward to helping you find more beautiful pieces in the future.
Alvin, Manager, Valerie Mason
Horrible!!!
Horrible. What a scam. Spent over $100, and after a few months, they send you $1 worth of Alibaba jewelry that will turn your skin green and fall apart. Disgusting and disgraceful. how Could you do this with people’s hard earned money?also it's never buy one get one free. You dont get free items. Everything is slapped on with cheap glue. They stole the similar domain name from a reputable company. Their domain was created Not toolong ago. Mostly pump and dump scam. Save your money!!
28 juni 2026
Review zonder uitnodiging
Antwoord van Valerie Mason
Hi Tanaz,
Thank you for taking the time to share your feedback.
I'm truly sorry to hear that you were disappointed with your order and that it did not meet your expectations. We understand how frustrating this experience must have been, and this certainly isn't the impression we want to leave with our customers.
We'd appreciate the opportunity to review your concerns and work toward a resolution. Please email me directly at inquiries@valerie-mason.com with your order details, and I'll personally investigate your case and assist you further.
Thank you for giving us the opportunity to make this right.
Alvin, Manager, Valerie Mason
Lots of compliments
While it did take over a month to get, the company was very communicative when I would ask the update on shipping. I am giving 4 stars because I feel like the “nail” bracelet will break any day. It has become so loose that I’m just counting the minutes. I have received multiple compliments and I do love that you can wear in the pool
28 juni 2026
Review zonder uitnodiging
Antwoord van Valerie Mason
Hi Sarah,
Thank you so much for your thoughtful review!
We're delighted to hear you've received so many compliments on your jewelry and that you're enjoying wearing it, even in the pool. We also appreciate your patience with the shipping and your kind words about our team's communication.
Thank you as well for sharing your feedback about the nail bracelet becoming loose. We'd like to look into that for you. Please feel free to email me at inquiries@valerie-mason.com with your order details, and I'll personally review your case.
We truly appreciate your support and hope to serve you again in the future.
Alvin, Manager, Valerie Mason
I love my purchase
I love my purchase. I've had it for over a week and haven't taken it off yet. The quality is amazing. The only negative is shipping. It took way to long to arrive.
17 juni 2026
Review zonder uitnodiging
Antwoord van Valerie Mason
Hi R. Johnson,
Thank you so much for your wonderful review!
We're thrilled to hear that you're loving your purchase and that you've been wearing it every day. It's especially rewarding to know you're happy with the quality of your jewelry.
We also appreciate your patience with the shipping time and understand it took longer than expected. Your feedback is valuable as we continue working to improve our delivery experience.
Thank you for choosing Valerie Mason. We look forward to serving you again in the future!
Alvin, Manager, Valerie Mason
The jewelry was of great quality and…
The jewelry was of great quality and beautiful. It just took a while to get here but they always answered my emails and let me know the status of my order. Thank you!
26 juni 2026
Review zonder uitnodiging
Antwoord van Valerie Mason
Hi Latese,
Thank you so much for your kind review!
We're delighted to hear that you found your jewelry beautiful and of great quality. We also appreciate your patience with the shipping time and are glad our team was able to keep you updated throughout the process.
Your support and understanding mean a great deal to us. Thank you for choosing Valerie Mason—we look forward to serving you again in the future!
Alvin, Manager, Valerie Mason
The deal that you were promoting “buy…
The deal that you were promoting “buy one get one free” wasn’t really a promotion because I never received my free item. I have reached out and sent an email stating my concerns and I did not get a response
5 juni 2026
Review zonder uitnodiging
Antwoord van Valerie Mason
Hi Chanda,
Thank you for taking the time to share your feedback.
I'm very sorry to hear that you didn't receive the promotional item you were expecting and that you haven't received a response to your email. We understand how disappointing that must be, and this isn't the experience we want our customers to have.
We'd appreciate the opportunity to review your order and resolve this for you. Please email me directly at inquiries@valerie-mason.com with your order details, and I'll personally investigate your case and assist you further.
Thank you for giving us the opportunity to make this right.
Alvin, Manager, Valerie Mason
The bracelet quality is on the cheap…
The bracelet quality is on the cheap side they are not strongest all I can see they will be broken soon with everyday wear. Not worth what I paid for. Little disappointed in the quality
25 juni 2026
Review zonder uitnodiging
Antwoord van Valerie Mason
Hi Ramona,
Thank you for taking the time to share your feedback.
I'm sorry to hear that the bracelet didn't meet your expectations in terms of quality and durability. We understand your disappointment, and this isn't the experience we want for our customers.
We'd appreciate the opportunity to review your concerns and work toward a resolution. Please email me directly at inquiries@valerie-mason.com with your order details, and I'll personally look into your case and assist you further.
Thank you for giving us the opportunity to make this right.
Alvin, Manager, Valerie Mason
Waited over a month and a half just to…
Waited over a month and a half just to be disappointed. Don’t waste your money on this, I had high expectations.
12 juni 2026
Review zonder uitnodiging
Antwoord van Valerie Mason
Hi Gabby,
Thank you for taking the time to share your feedback.
I'm truly sorry to hear that your order took much longer than expected and that it ultimately didn't meet your expectations. We understand how disappointing that must have been, and this isn't the experience we want for our customers.
We'd appreciate the opportunity to review your order and work toward a resolution. Please email me directly at inquiries@valerie-mason.com with your order details, and I'll personally investigate your case and assist you further.
Thank you for giving us the opportunity to make this right.
Alvin, Manager, Valerie Mason
3 bracelet set
I got the three bracelets and they are true to the picture on the website. They are very good quality and have good weight to each piece. The tracking and updated emails on the arrival were detailed and they stayed in contact until I received my package. Each piece is unique and very pretty. My only issue was how to open two of the bracelets. Once we figured it out they were easy to put on and take off. An insert on how to open them would be a good idea. It may have been on the website but I did not look so see. 😁 I got another set for a friend. I know she will love them as much as I do. I didn't have an issue with how long it took them to come in because it tells you on the website where it's located. It was very fast considering the postal service these days. Overall very happy with my purchase.
17 juni 2026
Review zonder uitnodiging
Antwoord van Valerie Mason
Hi Kim,
Thank you so much for your wonderful review!
We're thrilled to hear that you're happy with your bracelet set and that the pieces met your expectations in both quality and appearance. It's also great to know you found our tracking updates helpful throughout the delivery process.
We really appreciate your suggestion about including instructions for opening some of the bracelets. That's valuable feedback, and we'll certainly take it into consideration as we continue improving our customer experience.
Thank you as well for purchasing another set as a gift—we're honored by your trust and hope your friend loves it just as much as you do!
Alvin, Manager, Valerie Mason
Garbage
Garbage! The pictures aren’t even close to the actual product. It looks so fake and cheap! They wont cover returns too. Stay away!
18 juni 2026
Review zonder uitnodiging
Antwoord van Valerie Mason
Hi Margrethe,
Thank you for taking the time to share your feedback.
I'm truly sorry to hear that the jewelry did not meet your expectations and that you were disappointed with its appearance. We also regret that your experience with our return process left you feeling frustrated. This is not the experience we want for our customers.
We'd appreciate the opportunity to review your concerns and work toward a resolution. Please email me directly at inquiries@valerie-mason.com with your order details, and I'll personally investigate your case and assist you further.
Thank you for giving us the opportunity to make this right.
Alvin, Manager, Valerie Mason
Ordering was easy and the website was…
Ordering was easy and the website was straightforward to use. Unfortunately, the rest of the experience was disappointing.
Tracking information was inaccurate and difficult to follow. The item took approximately four weeks to arrive, and shipping delays were never communicated by the company or disclosed at the time of purchase.
The biggest issue was the sizing. Two of the bracelets are so large that they fall off an adult wrist, while the other two are so small they would barely fit a child’s wrist. The sizing is extremely inconsistent, making the products difficult to wear as intended.
Overall, while the ordering process was simple, the lack of communication regarding shipping delays and the poor sizing consistency were very frustrating.
24 juni 2026
Review zonder uitnodiging
Antwoord van Valerie Mason
Hi Sharon,
Thank you for taking the time to share your detailed feedback.
I'm truly sorry to hear that your experience after placing your order did not meet your expectations. We understand how frustrating the shipping delays, tracking issues, and inconsistent bracelet sizing must have been. This isn't the experience we want for our customers, and we appreciate you bringing these concerns to our attention.
We'd like the opportunity to review your order and work toward a resolution. Please email me directly at inquiries@valerie-mason.com with your order details, and I'll personally investigate your case and assist you further.
Thank you for giving us the opportunity to make this right.
Alvin, Manager, Valerie Mason
I did not receive my package and even…
I did not receive my package and even though I have insurance on my package, they are telling me that I can’t have a refund because I have to contact a courier and have them give me documentation that the package was lost or stolen. There’s been no communication from them. I don’t know who the courier is. I haven’t had any tracking number. I don’t know when the package was supposedly delivered, but they are trying to deny a refund and keep my money and tell me I have to have a re-shipment and then pay for a re-shipment. Worst customer service ever worst place to purchase from ever. 10 out of 10 do not recommend to ever order from this place. They will try to keep your money. They will not refund you. They will not communicate with you. I have all the emails from them to show how many times I’ve messaged them and they didn’t respond and then that they’re refusing to refund my money even though I’ve contacted them and told them I don’t have my package.
24 juni 2026
Review zonder uitnodiging
Antwoord van Valerie Mason
Hi Kris,
We're sorry that the resolution available did not meet your expectations.
After investigating the shipment, we provided the available tracking information, carrier details, and delivery confirmation supplied by the carrier. We understand that you maintain the package was not received, and we appreciate how frustrating that situation can be.
As the matter is currently being reviewed through the payment dispute process, we have submitted the relevant documentation for assessment and will respect the outcome of that review.
We appreciate your feedback and regret that your experience did not meet expectations.
Kind regards,
Alvin
Manager, Valerie Mason
NOT FAIR for THEIR broken items
I recieve 3 bracelets. One woud not latch and would fall off and another one is nearly impossible to open. When I contacted them, they responded quickly but my options were unacceptable. I could get 10% back and keep the broken items or return them to Asia where it will cost more to return them. Horrible. So ultimately no refunds for broken items. Please do not buy from them.
24 juni 2026
Review zonder uitnodiging
Antwoord van Valerie Mason
Hi Andrea,
Thank you for sharing your feedback.
We're sorry to hear that some of the items you received did not function as expected. We understand how frustrating that can be.
Please contact us directly at inquiries@valerie-mason.com with your order details so we can review your case and provide an appropriate resolution. For items that arrive damaged or defective, our priority is typically to arrange a replacement as quickly as possible.
We would appreciate the opportunity to assist you further and work toward a satisfactory outcome.
Kind regards,
Alvin
Manager, Valerie Mason
Tracking & communication aren’t great
Tracking & communication aren’t great. I did advise I was going to dispute the charges & once I did that, I received my tracking. I received my pieces & they’re pretty but the nail bracelet was extremely difficult to open. After I finally got it opened, it keeps unclasping & falls off. I’d definitely recommend a new clasp for that bracelet. Probably won’t order again as they don’t look much like the real versions in real life. Not mad though, you get what you pay for & 6 bracelets for ~$50, well, I got what I paid for.
24 juni 2026
Review zonder uitnodiging
Antwoord van Valerie Mason
Hi Chesney,
Thank you for taking the time to share your feedback.
We're sorry to hear that your experience with our tracking updates and communication did not meet your expectations. We also apologize for the issues you encountered with the nail bracelet clasp. We understand how frustrating it can be when a piece does not function as intended.
We appreciate your honest comments regarding both the ordering experience and the products you received. Feedback like yours helps us identify areas where we can improve, and we are actively working to enhance our communication, tracking visibility, and product quality.
If you are still experiencing issues with the bracelet clasp, please feel free to contact me directly at inquiries@valerie-mason.com with your order details. We would be happy to review the issue and see what resolution options may be available to assist you.
Thank you again for giving us a try and for sharing your experience. We truly value your feedback and will use it to continue improving our service.
Kind regards,
Alvin
Manager, Valerie Mason
Save your money
Save your money! Quality is poor & shipping takes forever. Never got a response from customer service until I disputed the charge. Then coincidentally heard from someone within a day.
2 juni 2026
Review zonder uitnodiging
Antwoord van Valerie Mason
Hi Zaire,
Thank you for telling us about this.
I’m sorry to hear about the delays and communication issues you experienced. That’s not the experience we want for our customers, and I understand your frustration.
We take feedback like this seriously and are continuously working to improve both our response times and overall customer experience.
If there is anything still unresolved regarding your order, please email me at inquiries@valerie-mason.com with your order details, and I'll personally review your case to see how we can help.
Thank you for taking the time to share your experience.
Alvin
Manager, Valerie Mason
Ordered the eternity bracket & the…
Ordered the eternity bracket & the clasp wasn’t great. I contacted the company via email. They sent me a new one and so far no complaints.
15 mei 2026
Review zonder uitnodiging
Antwoord van Valerie Mason
Hi Leticia,
Thank you for taking the time to share your experience.
We're sorry to hear that the original clasp did not meet expectations, but we're glad our team was able to assist and provide a replacement for you.
We truly appreciate your patience and are delighted to hear that everything has been working well since then. If you ever need any assistance in the future, please don't hesitate to reach out.
Thank you for choosing Valerie Mason.
Alvin
Manager, Valerie Mason
EXTREMELY BEAUTIFUL
I Love the pieces I received. They have quality items and are just as beautiful as pictured on the website. The only issue I had was the wait for the items. It arrived about a month later. I want to purchase another item from the website but I am afraid I will receive it after the summer.
22 juni 2026
Review zonder uitnodiging
Antwoord van Valerie Mason
Hi Linaluxe,
Thank you so much for your kind words.
We're delighted to hear that you love your pieces and that they met your expectations in both quality and appearance. It means a lot to us that you took the time to share your experience.
We also appreciate your feedback regarding the shipping time. We understand that waiting for an order can be frustrating, especially when purchasing for a specific season or occasion. Our team is continuously working to improve our shipping and fulfillment processes to provide a faster experience for our customers.
Thank you again for your support and for considering another purchase. We hope to have the opportunity to serve you again in the future.
Kind regards,
Alvin
Manager, Valerie Mason
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