The bracelets i received don’t look exactly like the ones shown as advertisement. Its cloves are smaller and it comes with the extender chains making it look dainty. They’re cute but i wasn’t expectin... Toon meer
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I've bought from a lot of small online brands and half the time you're basically gambling. This felt like buying from a real company. Order confirmation, tracking, it arrived when they said. Nothing d... Toon meer
This is a terrible jewelry company. I am disappointed with my items. Totally mislead by social media ads. They are cheap looking and break easily. I asked for a return and was told that the internatio... Toon meer
I bought the Set Trio Sunkissed and like the bracelets but the cuff bracelet runs on the small side so I don't wear it as much. The other two bracelets like the nail and clovers are beautiful. I got... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Valerie Mason is a jewelry brand focused on timeless pieces that help you look refined and feel confident, without overpaying.
Contactgegevens
Verenigde Staten
- +1 (818) 2782 155
- support@valerie-mason.com
- valerie-mason.com
3,0
Gemiddeld
116 reviews
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Tracking & communication aren’t great
Tracking & communication aren’t great. I did advise I was going to dispute the charges & once I did that, I received my tracking. I received my pieces & they’re pretty but the nail bracelet was extremely difficult to open. After I finally got it opened, it keeps unclasping & falls off. I’d definitely recommend a new clasp for that bracelet. Probably won’t order again as they don’t look much like the real versions in real life. Not mad though, you get what you pay for & 6 bracelets for ~$50, well, I got what I paid for.
24 juni 2026
Review zonder uitnodiging
Antwoord van Valerie Mason
Hi Chesney,
Thank you for taking the time to share your feedback.
We're sorry to hear that your experience with our tracking updates and communication did not meet your expectations. We also apologize for the issues you encountered with the nail bracelet clasp. We understand how frustrating it can be when a piece does not function as intended.
We appreciate your honest comments regarding both the ordering experience and the products you received. Feedback like yours helps us identify areas where we can improve, and we are actively working to enhance our communication, tracking visibility, and product quality.
If you are still experiencing issues with the bracelet clasp, please feel free to contact me directly at inquiries@valerie-mason.com with your order details. We would be happy to review the issue and see what resolution options may be available to assist you.
Thank you again for giving us a try and for sharing your experience. We truly value your feedback and will use it to continue improving our service.
Kind regards,
Alvin
Manager, Valerie Mason
Save your money
Save your money! Quality is poor & shipping takes forever. Never got a response from customer service until I disputed the charge. Then coincidentally heard from someone within a day.
2 juni 2026
Review zonder uitnodiging
Antwoord van Valerie Mason
Hi Zaire,
Thank you for telling us about this.
I’m sorry to hear about the delays and communication issues you experienced. That’s not the experience we want for our customers, and I understand your frustration.
We take feedback like this seriously and are continuously working to improve both our response times and overall customer experience.
If there is anything still unresolved regarding your order, please email me at inquiries@valerie-mason.com with your order details, and I'll personally review your case to see how we can help.
Thank you for taking the time to share your experience.
Alvin
Manager, Valerie Mason
Ordered the eternity bracket & the…
Ordered the eternity bracket & the clasp wasn’t great. I contacted the company via email. They sent me a new one and so far no complaints.
15 mei 2026
Review zonder uitnodiging
Antwoord van Valerie Mason
Hi Leticia,
Thank you for taking the time to share your experience.
We're sorry to hear that the original clasp did not meet expectations, but we're glad our team was able to assist and provide a replacement for you.
We truly appreciate your patience and are delighted to hear that everything has been working well since then. If you ever need any assistance in the future, please don't hesitate to reach out.
Thank you for choosing Valerie Mason.
Alvin
Manager, Valerie Mason
EXTREMELY BEAUTIFUL
I Love the pieces I received. They have quality items and are just as beautiful as pictured on the website. The only issue I had was the wait for the items. It arrived about a month later. I want to purchase another item from the website but I am afraid I will receive it after the summer.
22 juni 2026
Review zonder uitnodiging
Antwoord van Valerie Mason
Hi Linaluxe,
Thank you so much for your kind words.
We're delighted to hear that you love your pieces and that they met your expectations in both quality and appearance. It means a lot to us that you took the time to share your experience.
We also appreciate your feedback regarding the shipping time. We understand that waiting for an order can be frustrating, especially when purchasing for a specific season or occasion. Our team is continuously working to improve our shipping and fulfillment processes to provide a faster experience for our customers.
Thank you again for your support and for considering another purchase. We hope to have the opportunity to serve you again in the future.
Kind regards,
Alvin
Manager, Valerie Mason
“I placed this order in April and
“I placed this order in April and, unfortunately, I still have not received it. I’ve been waiting for several months without any resolution or clear update on the status of my order. This experience has been very disappointing and frustrating. I would appreciate a prompt response and either the delivery of my order or a full refund.” I keep tracking my order, it keep saying it out for delivery over a month, now I’m on middle of June . Idk if it a scam.
25 april 2026
Review zonder uitnodiging
Antwoord van Valerie Mason
Hi Jojo,
Thank you for sharing your experience.
We're sincerely sorry to hear about the delay and frustration you've experienced while waiting for your order. We completely understand your concern, especially given the length of time that has passed and the tracking updates you've described.
This is certainly not the experience we want for our customers. Please contact me directly at inquiries@valerie-mason.com with your order number so I can personally review the shipment status and work with our logistics team to determine the best resolution available for you.
We appreciate your patience and the opportunity to look into this further. We look forward to assisting you and resolving this matter as quickly as possible.
Kind regards,
Alvin
Manager, Valerie Mason
Scam Fake company!!
Ordered items on April 8th, have yet to receive items. Tracking number stopped updating and eventually stopped working. Emailed every week for a month and received replies from “Sophia” apologizing and telling me to be patient. I asked for a refund once the tracking number stopped working and was denied because my items were “in transit,” This month Sophia has stopped responding to my emails. Thos company is in China and there is no recourse for them, so they just sit back and receive orders and claim delays in shipping. Do not waste your money! I know it’s cheap compared to the real thing, but losing $50, in the US economy right now stings. Looks like they just found out about Trust pilot and are responding to reviews. But doing nothing to fix the issue behind the scenes!
8 juni 2026
Review zonder uitnodiging
Antwoord van Valerie Mason
Hi Amarri,
Thank you for sharing your feedback.
We're sincerely sorry to hear about the delay with your order and the frustration this situation has caused. We understand how disappointing it is to experience extended transit times and inconsistent tracking updates, especially after waiting for such a long period.
We also apologize if our communication did not meet your expectations. Providing timely updates and support to our customers is important to us, and we regret that your experience has left you feeling otherwise.
Please contact me directly at inquiries@valerie-mason.com with your order number so I can personally review your case and determine what resolution options may be available. We would appreciate the opportunity to investigate this further and assist you directly.
Thank you for bringing this matter to our attention.
Kind regards,
Alvin
Manager, Valerie Mason
I liked everything in the bracelet set…
I liked everything in the bracelet set except the diamond bracelet was bigger than expected compared to the other ones .. they do reply to any of your concerns which is good
11 juni 2026
Review zonder uitnodiging
Antwoord van Valerie Mason
Hi Joyce,
Thank you for taking the time to share your feedback.
We're delighted to hear that you enjoyed the bracelet set overall. We also appreciate your comments regarding the sizing of the diamond bracelet and the delivery time. Feedback like yours helps us better understand our customers' expectations and identify areas where we can improve.
We're continuously working to improve our shipping experience and product offerings, and your input is truly valuable to us.
If you have any concerns about the fit or sizing of any of your pieces, please feel free to contact us at inquiries@valerie-mason.com, and we'll be happy to see what assistance we can provide.
Thank you for choosing Valerie Mason.
Kind regards,
Alvin
Manager, Valerie Mason
I love the constant communication from…
I love the constant communication from purchase to delivery. Every thing I ordered (silver and gold bracelet sets) look exactly as pictured. Only problem is that the nail bracelet comes undone so I can’t wear them.
15 juni 2026
Review zonder uitnodiging
Antwoord van Valerie Mason
Hi Joi,
Thank you so much for your kind review.
We're delighted to hear that you were happy with the communication throughout the process and that your bracelet sets arrived looking exactly as expected. It means a lot to us that you took the time to share your experience.
We're sorry to hear about the issue with the nail bracelet clasp coming undone. That is certainly not the experience we want for our customers.
Please feel free to contact me directly at inquiries@valerie-mason.com with your order details. We'd be happy to review the issue and see what resolution options may be available to help.
Thank you again for your support and for choosing Valerie Mason.
Kind regards,
Alvin
Manager, Valerie Mason
I love my products
I love my products. Shipping takes a little longer but definitely worth it..
10 juni 2026
Review zonder uitnodiging
Antwoord van Valerie Mason
Hi Illissa,
Thank you for your kind review.
We're delighted to hear that you love your products and that you feel they were worth the wait. Your support means a great deal to us.
We also appreciate your feedback regarding shipping times. We're continuously working to improve our delivery experience and get our pieces to customers as quickly as possible.
Thank you again for choosing Valerie Mason. We truly appreciate your support and hope to serve you again in the future.
Kind regards,
Alvin
Manager, Valerie Mason
Everything was perfect I love it
Everything was perfect I love it
12 juni 2026
Review zonder uitnodiging
Antwoord van Valerie Mason
Hi Fatoumata,
Thank you so much for your wonderful feedback.
We're delighted to hear that everything was perfect and that you love your purchase. Comments like yours truly make our day and mean a lot to our team.
Thank you for choosing Valerie Mason. We appreciate your support and look forward to serving you again in the future.
Kind regards,
Alvin
Manager, Valerie Mason
Looks great! Clasp of eternity bracelet needs work
I purchased the trio bracelet set. The clasping of the eternity link bracelet IS NOT great. I’ve lost both bracelets (silver and gold) while wearing them only once because of this. So disappointing because I loved the look of all three pieces together. Other than that, my clovers and nail bracelets are nice.
19 juni 2026
Review zonder uitnodiging
Antwoord van Valerie Mason
Hi Mary,
Thank you for sharing your feedback.
We're delighted to hear that you enjoyed the look of the bracelet set and that you were pleased with the clover and nail bracelets. However, we're very sorry to hear about your experience with the eternity link bracelet clasp.
We understand how disappointing it must have been to lose both bracelets after wearing them only once, especially when they were your favorite pieces to wear together.
Please contact me directly at inquiries@valerie-mason.com with your order details. We'd like the opportunity to review your case and provide an appropriate resolution. Customer feedback is also invaluable in helping us identify areas for product improvement, and we appreciate you bringing this to our attention.
Thank you again for your feedback, and we hope to have the opportunity to assist you further.
Kind regards,
Alvin
Manager, Valerie Mason
Reliable
When a company takes the time out to communicate with its customers about any situation you’re having with your package, it’s top tier….i don’t need to get into details but just know they were very prompt, reliable and respectful about handling a situation. I’m super happy with my order and will definitely order again.
18 juni 2026
Review zonder uitnodiging
Antwoord van Valerie Mason
Hi Carlene,
Thank you so much for your wonderful review.
We're delighted to hear that you had a positive experience with our team and that you felt supported throughout the process. Providing prompt, reliable, and respectful customer service is something we strive for every day, so your feedback truly means a lot to us.
We're also thrilled to hear that you're happy with your order and that you've chosen to shop with us again in the future.
Thank you for your trust and support. We look forward to serving you again soon.
Kind regards,
Alvin
Manager, Valerie Mason
Good customer service
Good customer service, order took longer than expected in arriving.
10 juni 2026
Review zonder uitnodiging
Antwoord van Valerie Mason
Hi Shabnam,
Thank you for your review and for sharing your experience.
We're pleased to hear that you were happy with our customer service. At the same time, we apologize that your order took longer than expected to arrive.
We appreciate your patience and understanding, and we're continuously working to improve our shipping and fulfillment processes to provide a better experience for our customers.
Thank you again for choosing Valerie Mason. We truly appreciate your support.
Kind regards,
Alvin
Manager, Valerie Mason
I did not receive my order
I did not receive my order! I was told to contact the delivery service they used! Very stressful purchase
8 juni 2026
Review zonder uitnodiging
Antwoord van Valerie Mason
Hi Peng,
Thank you for sharing your feedback.
We're sorry to hear about your experience and understand how frustrating it can be when an order does not arrive as expected.
When a shipment is reported as delivered but cannot be located, we may ask customers to contact the local delivery carrier directly, as they often have access to additional delivery details that are not available to us. However, we understand that this process can be stressful and apologize for any inconvenience it may have caused.
Please contact me directly at inquiries@valerie-mason.com with your order details if this matter remains unresolved. I would be happy to personally review your case and see what assistance or resolution options may be available.
Kind regards,
Alvin
Manager, Valerie Mason
The silver color looks great
The silver color looks great. I've worn them in the shower a few times and so far, no tarnish. The gold color is a mix of bright yellow gold that makes it look fake and a realistic gold. Depends on the piece l wear. Can not Weimar the gold pieces with real gold. Does take a while to receive bit I did receive both orders and I was able to track my order.
19 juni 2026
Review zonder uitnodiging
Antwoord van Valerie Mason
Hi Rochelle,
Thank you for taking the time to share your experience.
We're pleased to hear that you were happy with the silver pieces and that they have maintained their appearance through regular wear. We're also glad that both of your orders arrived successfully and that you were able to track them throughout the delivery process.
We appreciate your honest feedback regarding the gold-tone pieces, as well as the shipping time. Customer feedback helps us better understand expectations and continue improving our products and services.
Thank you again for your support and for sharing your thoughts with us. We truly value your feedback and hope to serve you again in the future.
Kind regards,
Alvin
Manager, Valerie Mason
Antwoord van Valerie Mason
Hi Lulu,
Thank you for sharing your feedback.
We're sorry to hear that the product did not meet your expectations. We understand how disappointing it can be when an item does not match what you were hoping for.
Customer satisfaction is very important to us, and we take feedback like yours seriously as we continue working to improve our products and overall customer experience.
If there is a specific concern with the item you received, please feel free to contact me directly at inquiries@valerie-mason.com with your order details. We'd be happy to review your case and see what assistance may be available.
Kind regards,
Alvin
Manager, Valerie Mason
Never got my order
18 juni 2026
Review zonder uitnodiging
Antwoord van Valerie Mason
Hi Angela,
Thank you for letting us know about this.
I'm sorry to hear that you have not received your order. I understand how frustrating that can be, and we'd like the opportunity to look into this for you.
Please email me at inquiries@valerie-mason.com with your order number and the email address used for the purchase. Once I have those details, I'll personally review the shipment status and work with you toward a resolution.
I look forward to assisting you.
Kind regards,
Alvin
Manager, Valerie Mason
Two of the four bracelets look good
Two of the four bracelets look good. The nail bracelet keeps falling off, and my crystal bracelet is so big it fits my ankle not my wrist.
18 juni 2026
Review zonder uitnodiging
Antwoord van Valerie Mason
Hi Crystal,
Thank you for letting us know about this, and I’m sorry to hear that part of your order isn’t fitting or staying secure as expected.
I understand how frustrating it is when items don’t meet expectations, especially when two pieces are fine but others aren’t working properly for you. We want to make sure you’re happy with your experience.
To help you as quickly as possible, please email us at inquiries@valerie-mason.com with your order details and a brief description of the issues. Once we have that, I’ll personally review your case and make sure we find the right solution for you.
Kind regards,
Alvin
Manager, Valerie Mason
Good product…
My jewelry arrived a few days later than expected. The company emailed me to let me know this was happening they apologized and offered a discount on my next purchase. The bracelets i purchased are very nice. I have worn them while doing dishes, in yhe shower and so far they have held up beautifully. I will most like purchase few more pieces.
9 juni 2026
Review zonder uitnodiging
Antwoord van Valerie Mason
Hi Terry,
Thank you so much for your kind feedback. We really appreciate it.
I’m glad to hear your jewelry arrived and that you’re enjoying the pieces. It’s great to know they’ve been holding up well in everyday use, that’s exactly what we aim for.
We truly appreciate your support and look forward to helping you again in the future.
Kind regards,
Alvin
Valerie Mason
Antwoord van Valerie Mason
Hi Marlene,
Thank you so much for your feedback, we really appreciate it.
We are glad to hear you are happy with the product quality. Your support means a lot to us and we look forward to serving you again in the future.
Kind regards,
Alvin
Manager, Valerie Mason
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