What a great company, bought an expensive bag from them and when there was a delivery problem they went over and above. Would highly recommend and thank them and their staff for their brilliant custom... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
We had a very small delivery window and the case arrived on time. Having used the Samsung case was very hard wearing and looked just as good when we returned after 11 weeks traveling on local transpor... Toon meer
Bedrijf heeft geantwoord
Speedy delivery of suitcases. Pleased with quality of Bric luggage but haven’t actually tested them yet. Was a little alarmed to read Bric only guarantee for lifetime if bought from them directly …... Toon meer
Bedrijf heeft geantwoord
The colour I ordered went out of stock, but I had a phone call to apologise and confirm new stock would be in next week. Didn't need it urgently so that was fine. And bag arrived the following week... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Valise Luggage stocks leading top brands such as Samsonite, Victorinox, Bric's, Porsche Design and Horizn Studio. We only display the best handpicked Luggage, Business and Weekend Bags saving the customers time searching. Sustainability is at the forefront of the site with a dedicated section. So whatever choice you make, you can ensure it will be the best.
Contactgegevens
Verenigd Koninkrijk
- 0207 126 8211
- info@valiseluggage.co.uk
- valiseluggage.co.uk
4,8
Uitstekend
475 reviews
Heeft 50% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Wrong case sent first time
Delivery was delayed as they initially sent the wrong case. The correct item was send and the wrong one collected at the same time.
Overall though the case arrived in under a week.
26 november 2025
Great case and fast delivery
22 juli 2025
Excellent
Excellent product I could not even find on Samsonite website. Prompt and professional delivery.
Top service
26 november 2025
Paid extra for next day delivery - it never arrived!
Paid extra for next day delivery, it never arrived, I cancelled the order the package arrived later on, I waited in all day for it to be picked up & the courier never arrived. I am not giving up more time. Unacceptable. My time is precious.
17 november 2025
Easy order process and Quick delivery
Easy order process and Quick delivery. Would have liked to order two cases but not in stock and system did not permit advanced order. Package arrived completely boxed for protection.
24 november 2025
Customer service at its best
There was a hiccup with dpd delivery and when i called your office the gentleman who answered the phone was nothing but amazing. Customer service at irs best. Je went above and beyond. I have nothing but high praises. Sorey i was 8n a mess and confused so cant remeber hos name
20 november 2025
Antwoord van Valise Luggage
Dear Customer,
Thank you so much for the great feedback, I am so glad we managed to sort the issue and get the case to you before your flight.
We always aim for the best customer service have a great holiday!
Kind regards
Valise Luggage
Antwoord van Valise Luggage
Dear Alan
Thank you so much for buying again from us and leaving a review - enjoy your holiday.
Kind regards
Great brands at competitive prices
Great brands at competitive prices. The website is very user friendly and for cabin luggage it also gave the current sizes for various carriers. Our case arrived very quickly and was well packaged. I would recommend this site for buying luggage and will definitely use again.
12 november 2025
Antwoord van Valise Luggage
Thank you for taking the time to leave such a great review for us! We do aim to have the best customer service and website.
Great… thank you.
12 november 2025
Antwoord van Valise Luggage
Thank you for taking the time to leave such a great review for us! We do aim to have the best customer service.
Fantastic range of luggage and great…
Fantastic range of luggage and great discounts.
7 november 2025
Antwoord van Valise Luggage
Thank you for taking the time to leave such a great review for us! We do aim to have the best customer service.
Great product, quick delivery and a good price. What more do you want.
Excellent service.
4 november 2025
Antwoord van Valise Luggage
Thank you for taking the time to leave such a great review for us! We do aim to have the best customer service.
Good prices and prompt delivery
3 november 2025
Antwoord van Valise Luggage
Thank you for taking the time to leave such a great review for us! We do aim to have the best customer service.
Perfect tiny wheeled suitcase
Perfect tiny wheeled suitcase for cabin baggage . Light but robust.
I like the colour and design. It has useful interior zip pockets for keeping smaller items separate.
I bought it to avoid having to carry a rucksack
31 oktober 2025
Antwoord van Valise Luggage
Thank you for taking the time to leave such a great review for us! We do aim to have the best customer service.
unprofessional and disappointed with no refund
They emailed me using an incredibly unprofessional template, asking me to cancel my order due to an outage — even though the product appeared to be in stock. I wasn’t able to cancel through their website, as the system is so outdated and didn’t even have a cancel button. After a lot of effort, I finally managed to get the order canceled, but when I tried to contact them by email, phone, and even live chat, no one ever responded. They still haven’t refunded my money, and I’m extremely disappointed. I’m filing a formal complaint against them.
3 november 2025
Review zonder uitnodiging
Antwoord van Valise Luggage
Dear Ggg
We have requested more information from you to identify the order through TrustP but never heard back. We looked back in the last 30 days and have replied to all customers inquiry and there isn't anything missed.
Please email us with your details and order number at info@valiseluggage.co.uk
Kind regards
Fast delivery very good quality.
29 oktober 2025
Antwoord van Valise Luggage
Thank you for taking the time to leave such a great review for us! We do aim to have the best customer service.
Excellent service and quality products.
27 oktober 2025
Antwoord van Valise Luggage
Thank you for taking the time to leave such a great review for us! We do aim to have the best customer service.
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