Value Added Travel Reviews 

Our holiday was cancelled and we were promised a full refund within 14 weeks. We accepted that this was a lengthy period and were more than patient, trusting the timeframe we had been given.

That 14-week deadline has now passed — we are 17 weeks on and still don’t have our full refund.

What makes this particularly frustrating is that the airline, Emirates, refunded the flight money months ago. Friends travelling on the same flights have already received their refunds, yet we are still waiting.

Despite being told six weeks ago that the refund would be processed at the start of July, this again failed to happen. Only after repeatedly chasing have we now been offered a partial refund for the flights, with the remainder apparently requiring us to wait even longer.

The issue isn’t simply the delay; it’s the repeated failure to meet the timelines we have been given. We were told “within 14 weeks”, then told the refund would arrive at the start of July, and neither commitment has been honoured.

We have tried to resolve this directly through emails and have been more than reasonable, but we are getting nowhere.

Potential customers should seriously consider how they would feel if something went wrong with their booking and they needed their money returned. Our experience so far is that promised refund timescales cannot be relied upon, and getting a straightforward refund appears to be far more difficult than it should be.

Very disappointing customer service.

Still waiting for a refund 13 weeks after our holiday was cancelled enough is enough we’re now taking legal action don’t use this company
Hays travel gave refunds instantly I’ll be using them in future
Refunds should be given in 14 days we booked in Jan and it’s now mid June that’s how long they have had our money they are making interest on our money it’s a disgrace

If I could give them no stars I would. This company are withholding refunds. They have already admitted they have the money but using delaying tactics.

Had holiday to Maldives cancelled on 5 March still waiting for £8k refund. Do not touch these people, they ignore you emails. Friends booked with Blue Bay travel and got their refund in 5 days. Come on we need our refund don't hold on to it 😒

Just returned from another amazing family holiday arranged BY VA. Everything went smoothly and we even got a room upgrade for my wife's birthday (thank you Bobby at VA).

As usual, booking through VA was easy, very helpful and super responsive - most importantly, the best package price by a long shot. I highly recommend VA.

4th year booking through value added.

Thank you VA for another memorable experience - you guys are the best !

Booking was easy but wait till something goes wrong !
Couldn’t travel to UAE due foreign office advice so looked at cancelling 5.5k worth of hotel. They said booking was none refundable so I contacted the hotel direct who were willing to cancel the booking but would have to be done through the booking agent. They have refused to refund any money and only offered a partial credit note.They fail to give a reason why when the hotel are happy to refund they are not.Fortunately my travel insurance has covered the loss.Opportunists avoid this company and their sister company Luxury Holidays based in Croydon.

Lied to me overcharged me messed me around on the phone and abused me over the phone for being disabled they clarted me around all weekend put nothing in place for my holiday after spending two grand on a trip away over Ramadan and they lied to me and abused me told me after three phone calls and no one understanding that definitely get a phone call the day after at 11 to which they had lied I will be ringing my bank to reclaim the money this is abhorrent treatment they do not understand the meaning of customer service once they have you money they don’t care

They have ruined my Ramadan holiday
The guy working their lied multiple times and told me it was £120 for transfers then even after the above hassles couldn’t keep to his word should be a £100 now with the amount of hassles they given me all weekend

1st time booking with value added travel and wont be my last.great customerservice from sagar he was a great help prices are great

I was so nervous about organising a holiday myself for the first time but everything was made easy and so organised by ValueAddedTravel.
Jamel was amazing and helped with any questions I had (I had many). We were in contact often.Jamel was a godsend..Our holiday to Memphis,New Orleans followed by a fantastic cruise was a holiday of a lifetime and all run so smoothly

Had the unfortunate experience of dealing with Jamel. Very rude man, rude via email and on the phone. Wouldn’t answer simple questions on why the price was so different to what was advertised. Wouldn’t send a breakdown of any costs. When I phoned, he hung up. Charming individual.

Baffles me why people who are selling something are so bad at customer service.

In response to the reply. If you can’t give a breakdown, informing me rather than ignoring the question would have been appreciated. I only asked because the difference in the advertised price to the quoted price was around 5%. Also, this does not excuse the abrupt email and rude telephone call.

Thank you anyway

Excellent experience with Value Added Travel. Had an amazing trip to Thailand. Friendly customer service, answered all my queries and I would definitley use again/recommend to others!

Excellent customer service and extremely helpful.

Our honeymoon through Value Added Travel was a hit! Booking to the Maldives and staying at the Taj Coral Reef was a breeze with their easy and affordable process. The resort was a dream, and the all-inclusive package made it hassle-free. Can't wait to book with them again for our next adventure! Highly recommended.

Booked to go to Abu Dhabi and it was fantastic. Amazing service from start to finish and great prices vs competitors, would recommend to anyone and everyone!

I had an outstanding experience with the customer service team at Value Added Travel! Their support was incredibly helpful and swift in resolving my query. The representative I interacted with was not only knowledgeable but also went above and beyond to ensure my travel concerns were addressed promptly. Their courteous and professional approach made my experience smooth and hassle-free. I truly appreciate their dedication to providing excellent service, making my journey with Value Added Travel all the more delightful. Highly recommended!

Value added travel

Avoid at all costs
If I could I would give no stars. Great when booking and taking your money! Not so good when you are left high & dry at midnight in Orlando with 3 OAP’s and a 7 year old and no accommodation! This being because the wrong details were sent to us. When eventually we received the correct address, the following day. It got worse Luxury villa was a disgrace to say the least, sick on the pillowcase, beds were dirty and unchanged from previous occupants, dust and dirt everywhere. Moths & ants on the window sills. Dirty pool and hot tub. Even a tree branch sticking through the mesh pool cover. The list could go on and on. No real joy when we were there & had to clean the rooms ourselves.
On return a letter of complaint was sent. 5 weeks later still waiting for a response.
Looks like yet another case of see you in court.
YOU HAVE BEEN WARNED, again

I would honestly have given zero if I could apply it!
I booked a trip to the Maldives through Luxury holidays which are part of value added travel, same company. Our trip was postponed due to covid and we could only have a credit not a refund which was fine. I then tried to rebook, the guy was in a rush and said I would have confirmation by the Monday, this never came, in fact I waited 10 days and still had no confirmation after several calls then when I said I wanted to cancel I was told it was booked and if I wanted to cancel then I would be liable for the whole holiday. I told them I was entitled to my money back as no such holiday was ever confirmed in writing and then immediately I was sent confirmation! After several more calls to which you just get someone that is taking messages I asked to speak to a manager. The manager Imran was arrogant, rude and completely unhelpful.
My advice if you are looking to use a company for a luxury holiday to the Maldives or somewhere exotic would be to use a more professional company with empathy, absolutely appalling customer service from these!

Fantastic service from start to finish from Louis at Value Added travel. First time to Dubai and he helped find us a unique deal that couldn`t be found anywhere else. Booking and receiving documents very easy and hassle free. After talking to other guests at the hotel, we quickly realised we had had a fabulous deal. Won`t hesitate to book with them again.

Booked again with Value Added Travel recently and got a great deal for Dubai which I could not find elsewhere, the consultant was knowledgeable and helpful. The booking process did take a few days but I am satisfied with the overall experience.

We recently used value added travel for a holiday to Dubai and they were fantastic in sorting everything for us. We were a large group and the hotel and flights the complete package was such a great price. Thank you and I will be using them again for the next holiday.