Value Tyres Reviews 

520
•
TrustScore 4 uit 5

4,2

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Was a bit unsure of using an online tyre fitting service but I needn’t have been. Good service all round with a helpful lady who called me to arrange the exact date and time of fitting. 5 stars!

Beoordeeld met 5 van de 5 sterren

Best price on internet, cheaper than Blackcircles and other online suppliers with fitting at a reputable dealer. Would highly recommend Value Tyres One small criticism is that there was no acknowled... Toon meer

Beoordeeld met 1 van de 5 sterren

Wasted journey no tyres delivered and no contact beforehand either from value tyres or just tyres the fitter. I wouldn't mind but these were ordered nearly two weeks in advance! Funny how they reme... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Had my tyres fitted today and very happy with them... great communication as the fitting station that I'd had them delivered to only fit upto 20", mine are 22". Spoke to gemma from value tyres and she... Toon meer

Bedrijfsgegevens

  1. Bandenwinkel

Informatie afkomstig van verschillende externe bronnen

At Value Tyres we are dedicated to giving our customers the best deal available, we sell quality tyres at low low prices. We work with other 850 fitting partners so where ever you are based there is bound to be a Value tyres fitter close by. We compare our pricing against other tyre retailers and are confident that we are one of the lowest priced tyre retailers who offer an outstanding level of service to our customers.


Contactgegevens

4,2

Goed

TrustScore 4 uit 5

520 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,2

Alle reviews

(520)

0 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Rubbish couldn't complete my order had…

Rubbish couldn't complete my order had to wait 4 days to get money back in my account would not use them again very very poor service

5 april 2019
Review zonder uitnodiging
Logo Value Tyres

Antwoord van Value Tyres

Thank you for taking the time to leave a review for our company. We strive to offer a high level of customer service so it is disappointing to learn that this was not the case. Having looked into your concerns I can see that our supplier had confirmed availability of stock which was incorrect, meaning that we were unable to source the tyres that you had ordered from us, please accept our apologies for any inconvenience caused as a result. I would like to confirm that we refunded your money immediately but it can take up to 5 days for the money to reach your account. Again apologies for any inconvenience caused and thank you for taking the time to bring this matter to our attention.

Beoordeeld met 5 van de 5 sterren

Great Experience

Great experience. Purchased and paid for our tyres, selected the date that suited us for fitting. The fitter contacted us to advise the tyres had arrived, and to head on over.

When we arrived, the car was taken straight in, tyres fitted professionally. A great all round experience and will definitely purchase like this again in the future.

5 april 2019
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Not a smooth experience

A good deal on the tyres but still not fitted 2 days after the agreed time as only 1 of 2 tyres sent to the fitter and that was also the wrong tyre. No contact received before the appointment however did get an apologetic voicemail but still no tyres. Have bought online before without this hassel.

4 april 2019
Review zonder uitnodiging
Logo Value Tyres

Antwoord van Value Tyres

Thank you for taking the time to leave a review for our company. We aim to offer a high level of customer service so it is disappointing to learn that this was not the case when ordering tyres from our website. Having investigated the situation I have found that regrettably our supplier did not send the two tyres ordered by us, they only despatched one, they have asked us to pass on their apologies for this mistake. Upon receipt of the tyre we discovered that due to an issue with the stock code, the incorrect tyre had also been sent, please be assured that this is not our normal level of service and that this issue has now been rectified. I can confirm that as soon as we were made aware of the situation we organised for the two correct tyres to be despatched. Please accept our apologies for any inconvenience caused by these issues and thank you for taking the time to bring this matter to our attention.

Beoordeeld met 4 van de 5 sterren

Great price and no probs with fitting…

Great price and no probs with fitting company. Only prob was I was booked for an AM appt and the tyres were delivered at 12:01pm so had to leave it for a couple of days. Thankfully it wasn’t critical I had them fitted that day.

3 april 2019
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

..great prices, easy booking.

... great price and easy booking on the website - so why 4 stars - simply because the centre originally booked was out of business although still shown as available and l had to travel a couple of miles to another, this was notified to me by telephone 2 days before fitting.

2 april 2019
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Garage opening days and times not updated

Valurtyres website is not up-to-date to show me that the garage closest to me which I chose, was not opened on a Saturday, and when it was changed to another garage, the new garage claimed not to have me booked in, and that they had not received my tyres, I took several minutes of investigations and Phone calls for this to be resolved.

1 april 2019
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

COMPLETE SHAMBLES!

I booked my tyres over a week before fitting date. I just received the confirmation email i got when i paid. I didn’t hear anything else after that so 3 days before fitting I emailed Value Tyres to ask if i’d get another email from them or the fitter (local garage). I got a voicemail back assuring me everything would be ready for my fitting date. I went to the address in the email and was told it was the wrong garage, that i needed to go to the one in the town centre as this one didn’t fit tyres. Not a great start but I didn’t mind as long as the rest went smoothly. I got to the fitter and the gent asked if i was booked in. I showed him my confirmation email, he spoke to his boss. I waa told the tyres were there but apparently Value Tyres didn’t send any communication with it regarding who they were for. My fitting appointment was a MORNING slot by the way. Anyway he went back and forth to his boss and said they’d have to CHARGE me a fitting fee! I swiftly showed the screenshot of the price which included VAT and fitting and he said they’d “honour it” this time. Before that he suggested taking the tyres and getting them fitted elsewhere (!). I had to go back in the afternoon to get them fitted. So much messing about on my day off and unneeded stress. I rang Value Tyres and asked to speak to a manager and all she could do was apologise and blamed the fitter, so both sides were blaming each other. Great. Never again. YOU HAVE BEEN WARNED!

27 maart 2019
Review zonder uitnodiging
Logo Value Tyres

Antwoord van Value Tyres

Thank you for taking the time to leave a review for our company. We aim to offer a high level of service at all times so it is disappointing to read your comments, please accept our apologies for any inconvenience caused as a result. We would like to assure you that this is not our normal level of service and on this occasion the chosen fitter did not pass our communication onto their other fitting centre. Regrettably until we heard back from you, we were not made aware that the fitting location had been amended by the fitting centre so again we can only apologise for the inconvenience caused as a result. We have spoken to the fitters involved to ensure that their process has been streamlined in terms of this change and will be updating our records to reflect this. Thank you for taking the time to bring this matter to our attention.

Beoordeeld met 5 van de 5 sterren

the best price

the best price. saved £20 and only had to travel 2 miles to get them fitted not, 15 miles to a well known company that did not have stock.
very pleased will use again

22 maart 2019
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Very poor experience

Very poor experience they changed the garage,went to have the tyre fitted on the Friday.the tyre had not arrived ,phone value tyres was informed it would be Monday.

20 maart 2019
Review zonder uitnodiging
Logo Value Tyres

Antwoord van Value Tyres

Thank you for taking the time to leave a review for our company. We strive to achieve a high level of customer service so it is disappointing to learn that this has not been the case. Having investigated your concerns I can confirm that regrettably we encountered a delay in the tyres being confirmed for your order and should have informed you of the issue prior to your fitting appointment, please accept our apologies that this did not happen and be assured that this is not our normal level of service. We have put measures in place to ensure that this should not happen again in the future and would like to thank you for taking the time to bring this matter to our attention.

Beoordeeld met 3 van de 5 sterren

The administration was not good tyre…

The administration was not good tyre fitter selected- would not respond to calls - new company was selected. They then could not find the order number. The gent that ran the garage was nice enough. I mailed valuetyers for more details as to when the appointment was but got no reply. All in all the tyres were a good deal however the administration was shocking

20 maart 2019
Review zonder uitnodiging
Logo Value Tyres

Antwoord van Value Tyres

Thank you for taking the time to leave a review for our company. We strive to achieve a high level of service so it is disappointing to see that this has not been the case. Please accept our apologies for any inconvenience caused as a result and be assured that this is not our normal level of service provided. We appreciate your frustration and thank you for taking the time to bring your concerns to our attention.

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