Value Tyres Reviews 

520
•
TrustScore 4 uit 5

4,2

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Was a bit unsure of using an online tyre fitting service but I needn’t have been. Good service all round with a helpful lady who called me to arrange the exact date and time of fitting. 5 stars!

Beoordeeld met 5 van de 5 sterren

Best price on internet, cheaper than Blackcircles and other online suppliers with fitting at a reputable dealer. Would highly recommend Value Tyres One small criticism is that there was no acknowled... Toon meer

Beoordeeld met 1 van de 5 sterren

Wasted journey no tyres delivered and no contact beforehand either from value tyres or just tyres the fitter. I wouldn't mind but these were ordered nearly two weeks in advance! Funny how they reme... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Had my tyres fitted today and very happy with them... great communication as the fitting station that I'd had them delivered to only fit upto 20", mine are 22". Spoke to gemma from value tyres and she... Toon meer

Bedrijfsgegevens

  1. Bandenwinkel

Informatie afkomstig van verschillende externe bronnen

At Value Tyres we are dedicated to giving our customers the best deal available, we sell quality tyres at low low prices. We work with other 850 fitting partners so where ever you are based there is bound to be a Value tyres fitter close by. We compare our pricing against other tyre retailers and are confident that we are one of the lowest priced tyre retailers who offer an outstanding level of service to our customers.


Contactgegevens

4,2

Goed

TrustScore 4 uit 5

520 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,2

Alle reviews

(520)

0 reviews in de afgelopen 12 maanden

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Beoordeeld met 2 van de 5 sterren

Full of promise

Another internet based company that takes your money then tries and fails to forfil your order but at least they refund promptly

16 april 2019
Review zonder uitnodiging
Logo Value Tyres

Antwoord van Value Tyres

Thanks for taking the time to leave a review for our company. We strive to achieve a high level of customer service and so it is disappointing to read your comments. Having looked into your concerns I can see that the delivery date was delayed by 24 hours meaning that we were unable to meet your original fitting appointment and would like to apologise for any inconvenience caused as a result. Please be assured that this is not our normal level of service and we would like to thank you for taking the time to bring this matter to our attention.

Beoordeeld met 5 van de 5 sterren

Good experience

Good experience. Easy to order,competitive pricing,kept in touch after I changed fitting venue. Tyres well fitted with good balancing. Good job well done

16 april 2019
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Quick and easy

Very easy to use the website and I got excellent grade tyres at a very good price! Will definitely use again.

16 april 2019
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Poor experience

Poor experience, ordered and paid online only to be informed garage unavailable to fit.

15 april 2019
Review zonder uitnodiging
Logo Value Tyres

Antwoord van Value Tyres

Thank you for taking the time to leave a review for our company. We aim to offer a high level of customer service so it is disappointing to find that this was not the case. Regrettably on rare occasions when we discuss fitting with our fitting partners they will be unable to meet the fitting date due to either staff shortage or workload, we apologise for any inconvenience caused on this occasion and would like to thank you for taking the time to bring this matter to our attention.

Beoordeeld met 1 van de 5 sterren

absolutely shocking service,tyres 2…

absolutely shocking service,tyres 2 days late
didn't receive call back as promised on several occasions
typical "courier" problems as reason
would not recommend to anyone and would not use again, abysmal !!

13 april 2019
Review zonder uitnodiging
Logo Value Tyres

Antwoord van Value Tyres

Thank you for taking the time to leave a review for our company. We are very sorry that you experienced issues when placing an order with us and we would like to assure you that this is not our normal level of service. Regrettably when placing your order we were given a delivery date by our supplier but unfortunately the courier who our supplier uses refused delivery at the correct time/date due to their high workload but we were not made aware of this until it was too late. Whilst I appreciate that it does not help on this occasion, we have worked with our supplier to ensure that this doesn't happen again and would like to thank you for taking the time to bring your concerns to our attention.

Beoordeeld met 4 van de 5 sterren

Great product (Avon Tyres) at a very good price.

Great product (Avon Tyres) at a very good price, only let down was that they did not arrive at the tyre fitters on the specified time, however customer service was very good and the issue was dealt with promptly....Thank You.
Mr Ian Carr.

13 april 2019
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Someone was lying

Turned up to garage in the morning on way home from a night shift to have tyre fitted as booked 6 days earlier, only for garage to say the tyre hadn’t been delivered.
Went home and emailed valuetyres who rang up later that day to say the tyre had been delivered on time but garage had misplaced it. Called garage who said tyre had just been delivered that afternoon, contradicting valuetyres. Drove all the way back to garage (20miles) to have tyre fitted. Not what I wanted post-night shift.

11 april 2019
Review zonder uitnodiging
Logo Value Tyres

Antwoord van Value Tyres

Thank you for taking the time to leave a review for our company. We pride ourselves on delivering a high level of service so it is disappointing to read your comments. Having looked into this matter further I can advise that the tyre was delivered the day after your order was placed (we have seen a proof of delivery) and that it was regrettably not kept to one side by the fitter for your order. We would like to assure you that we have addressed the issue with the fitting centre and are putting a process in place to ensure that this does not happen again with them. In the meantime, please accept our apologies for any inconvenience caused and thank you for taking the time to bring this matter to our attention.

Beoordeeld met 1 van de 5 sterren

Order on a Wednesday,booked time to be…

Order on a Wednesday,booked time to be fitted,the following Tuesday !! No tyre...!! they didn't know where it was and apoligesed,then told me they would call back,never did,didnt get the tyre fitted until Saturday,messed up work not a happy bunny.Not the first time this has happened will not be using again.

9 april 2019
Review zonder uitnodiging
Logo Value Tyres

Antwoord van Value Tyres

Thank you for taking the time to leave a review for our company. We aim to offer a high level of service so it is disappointing to read your comments, please accept our apologies for any inconvenience caused as a result. Having looked into your concerns I have found that there was confusion with the delivery when it reached the tyre fitter and we were not made aware of this issue until you turned up for your fitting appointment. Please be assured that this is not our normal level of service and thank you for your patience and for taking the time to make us aware.

Beoordeeld met 4 van de 5 sterren

Tyres was send to wrong place but the…

Tyres was send to wrong place but the fitting garage was very helpful and 2 days later I got my tyres fitted with no problem. Thanks for the staff who working in a Just Tyre garage in Newbury.

9 april 2019
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I won’t be using your service again.

8 april 2019
Review zonder uitnodiging
Logo Value Tyres

Antwoord van Value Tyres

Thank you for taking the time to leave a review for our company. We aim to offer a high level of service during all interactions so it is disappointing to learn that this was not the case when you used our service recently. Having looked into your concerns I can see that our supplier did not deliver all the tyres ordered to the fitting centre and I would like to apologise for any inconvenience caused as a result. As soon as we were aware of the issue we contacted the supplier to resolve the situation but appreciate the frustration that this may have caused you so thank you for taking the time to bring this matter to our attention and sorry that we were unable to offer a high standard of service on this occasion.

Beoordeeld met 3 van de 5 sterren

Best Internet price but chaotic CS

Best Internet price and they were pretty new Avon tyres (under 3 months old), but wrong size delivered to fitters with now chaotic customer service meant I spent an hour on the phone chasing them with call back several times, getting to that point. Correct tyres available a day letter, but I didn't sample their finest hour.

8 april 2019
Review zonder uitnodiging
Logo Value Tyres

Antwoord van Value Tyres

Thank you for taking the time to leave a review for our company, I was sorry to learn that you were disappointed with our service and would like to apologise for any inconvenience caused as a result. Regrettably we did encounter an issue with our supplier and the correct stock and had to correct this issue, please be assured that this is not our normal level of service and I would hope that if you used us again in the future, we would demonstrate the high level of customer service that we aim to offer. In the meantime, thank you for taking the time to bring this matter to our attention and once again apologies for any inconvenience caused.

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