Vanaways Reviews 283

Great Service from start to finish with good communication throughout from lillie-Mae
Will use again

Its my first time purchasing a new vehicle. Our business needs 3 new vans, Robert Upjohn was particularly helpful explaining the different products and making sure I chose the right one for my business.
Aftersales have been equally impressive. Paige Wallace has answered all my questions and reached out to make sure I am fully satisfied with the service. I would definitely recommend Vanaways.

Vanaways made the process of buying a new van very easy, everything from sourcing the van to delivery ran very smoothly.
Jacob Dixon and Paige Wallace were especially helpful throughout.

Vanaways were very helpful, listening to all my questions and answered all. All staff were polite and easy to deal with, Lillie-Mae and Steve who I spoke too most in particular.

Both Tyler and Lily were absolutely fantastic in how they dealt with my purchase throughout - from the initial placing of the order to the final delivery of my van. Thank you Tyler and Lily - brilliant work!

Really good experience with Vanaways. Professional service, always quick to respond
Lillie Mae Northover was a super key account contact throughout the process

The communication from start to finish was fantastic with Lillie-Mae Northover being particularly helpful. She communicated the handover date and made sure that we were satisfied with all aspects of the delivery.

Reached out Vanaways after being give a wrong spec vehicle by another supplier. Spoke to Jack initially who made sure spec was correct. Passed to Lillie-Mae who managed the order through right through to delivery. Great communication, professional and easy to deal with throughout. Would definitely recommend.

It was easy and the communication was great - the team were great - Tyler sent everything needed - Thanks and when we need another van we'll be back.....

Great service. Lillie Mae Northover made sure everything ran smoothly for the delivery of our new truck.

From the opening conversation with Mark he helped me pick the right van for my new business and helped with the finance options too!! Great service.

Also Tyler was amazing with his updates on sales and delivery details and I’ve been over the moon I chose vanaways.

I had a great experience with Vanaways. I had my heart set on a VW ID BUZZ. At the time they were as rare as rocking horse poop, Vanaways Had them in stock and were very polite and understanding when I delayed the purchase by 2 months.

I'm super impressed with my ID BUZZ

WARNING TO ANYONE CONSIDERING VANAWAYS

If your vehicle is delivered faulty (even if it’s brand new), this will become an absolute nightmare that will result in your business or you personally losing thousands of pounds.

I purchased a brand new Ford ETransit on a hire purchase agreement with Aldermore Bank via Vanaways. The van was delivered in January 2025 and from the start there were all these error messages and warning lights, plus a really low mileage range.

Vanaways just directed me to Ford to try and sort it out.

Turns out one of the batteries on the van didn’t work (failed a diagnostic test). They changed this battery which helped the mileage a bit but the whole van’s internal operating system and safety system just doesn’t work.

Critical red and amber service lights and warning messages appear on the dashboard plus error messages constantly flashing up. Things like “Check ABS Brake System” and “Critical service required”. If you look these up online, Ford’s website tellls you to pull over and have the vehicle towed to a service centre.

So yeah, obviously not safe / not feeling great about it. Plus the van vibrates / makes this loud humming noise fairly frequently … and the back brake lights don’t work properly (policeman pulled our driver over because brake lights stayed on as driver accelerated).

Ford hasn’t fixed the issue in 5 service visits.

We finally got Aldermore Bank to file a formal request to reject the vehicle and unwind the finance agreement after an independent engineer report validated all our issues with the vehicle.

That was 2+ months ago. Vanaways brought in legal counsel then just blindly accepted a statement from Ford that vehicle was fixed and ready for collection (“We’ve cleared the fault codes and can’t recreate the errors. The vehicle is ready for collection”) … I’ve heard the same thing after the last 4 service visits … we’ll collect the vehicle then experience the same issues within 24 hours of driving it.

We’ve lost thousands of pounds on this because Ford didn’t offer us a replacement vehicle until this last service visit. So we have all these additional labour costs (pick up hire van, clear out at end of day, drop off), hire van costs, inability to expand operations and grow, unsafe driving conditions, and myself who has probably spent over 200+ hours personally (so roughly 5 full working weeks) on this van since it was delivered faulty in January.

Because Vanaways won’t accept our initial rejection request, I’m asking them what it would take for them to change their stance. Their legal counsel and Vanaways now won’t respond. I don’t even think their legal counsel read the details of my case, very poor customer service and slow responses with no real explanation or acknowledgement of all the documentation and evidence I’ve provided.

I’m not sure when this will end or if it will ever end, I have to fire someone now so the business doesn’t go bankrupt.

If I were to go back, I wouldn’t have bought the vehicle through Vanaways, I’d go straight to a dealership, test drive the vehicle, make sure it’s fine and just don’t go through a broker.

Vanaways is nice over the phone when selling you a vehicle, but when the vehicle is delivered faulty, they won’t help.

STAY AWAY

I run a small business and in 2023 I entered into a finance agreement with Close Brothers through Vanaways for two brand‑new Maxus Deliver 9 vehicles. From the start it has been a nightmare.

Both vans arrived late and already damaged on the front bumpers and doors. Within weeks, one van developed a clutch and gearbox fault, went into the garage for repair, came out, and then blew its gearbox again. That van was off the road for around four months. The second van later developed the same gearbox fault. I was actually told to keep driving it until it failed — I refused to risk my team’s safety.

Courtesy vehicles were only provided for the final nine weeks of that downtime. For the rest of the time, I had no choice but to hire vans at my own cost just to keep my business running. Between finance payments of £700+ VAT per van and hire costs of over £2,000 a month, I’ve been forced to pay thousands on top of a finance agreement for vehicles I cannot use.

I formally rejected the vans in May 2024, but over a year later Close Brothers is still taking payments. This dispute has now dragged on for well over a year, during which time I’ve been passed from person to person with no real resolution.

The only “solution” offered was via Vanaways — to hand the faulty vans back and start a brand‑new finance deal for replacements, with no refund of all the payments I’d already made. In plain terms, I would be paying twice, while Close Brothers and Vanaways protected their profits.

This has nearly folded my company. I’ve carried the entire financial hit, while Close Brothers and Vanaways continue to be paid. If you’re reading this thinking about applying for finance with Close Brothers or Vanaways to help your small company: don’t. Because if problems arise, Close Brothers will always protect its partners and brokers — and leave the small business owner to carry the cost.

Liam and Joe are the gentlemen that I liaised with. They are really friendly, knowledgeable and helpful. I have purchased 36 vans from this business and I have had no problems with the orders.

I strongly recommend to anyone to use this business services. They are great people.

We had a difficult time trying to source the amount of vehicles we needed to serve our business. We was put in touch with Liam at Vanaways and the rest is history!
Safe to say we’ve found our vehicle sales partner for life!
Thanks to all at Vanaways

Good prices.
Good service
Highly recommend

We recently purchased a van from this dealership, but this review is specifically about Lillie Mae, who assisted us during the process. She was extremely helpful, polite, and professional throughout. Her friendly attitude made a real difference. Thank you, Lillie Mae!

Personally, Vanaways have been really good helping me throughout getting my new arrangement completed, All the team have been amazing throughout, regularly checking up on me making sure everything is okay, the van dealing with Lillie ,Jack from day one has been a smooth journey, I would be more than happy to recommend vanaways and the team to get your next commercial vehicle completed with no stress as they deal with everything in a very professional manner.

Excellent service from start to finish with Steve and Lily, thank you