Vanaways Reviews 284

TrustScore 4.5 uit 5

4,7

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

From start to finish , back and forth with my demands nothing but professionalism from vanways , wouldn’t hesitate to buy again , Jack thanks , I ended with a great deal . More than happy To Howa... Toon meer

Beoordeeld met 5 van de 5 sterren

Stacey from Vanaways was a pleasure to deal with. Very professional, friendly and great to communicate with. Would highly recommend!

Beoordeeld met 5 van de 5 sterren

From day 1 everyone I have been intouch with have been extremely helpful and explained everything I needed to know. Very fast and trustful process. Would recommend anyone looking for a new van to... Toon meer

Beoordeeld met 5 van de 5 sterren

Super easy from start to finish—honestly, smoother than my attempts at parallel parking. And the van? Absolute beauty! Huge thanks to Theo for sourcing it. Not your usual “let me sell you ever... Toon meer

Bedrijf heeft geantwoord


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4,7

Uitstekend

TrustScore 4.5 uit 5

284 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 83% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

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Beoordeeld met 5 van de 5 sterren

Good service from start to finish

Good service from start to finish, although we are waiting for the last van to be delivered tomorrow.

24 juli 2025
Review zonder uitnodiging
Logo Vanaways

Antwoord van Vanaways

Kellie thank you for our review, and we hope you were happy with the last van that was delivered. Any issues at all please contact Customercare@vanaways.co.uk and we will be happy to help.

Thank you

Stacey
After Sales Manager

Beoordeeld met 5 van de 5 sterren

I had a great experience with Vanaways

I had a great experience with Vanaways, brought a new Maxus Eterron 9 with the help of Steve Newport it was a great service and will certainly be using him for future vehicle purchases.
Lillie-mae Northover was also very efficient keeping me upto date every step of the way.
Thank you both

16 juli 2025
Review zonder uitnodiging
Logo Vanaways

Antwoord van Vanaways

Thank you, Dan, for our 5-star review.
Both Steve and Lillie-Mae are excellent, and we are pleased you feel the same way.
Many Thanks,
Stacey
After Sales Manager

Beoordeeld met 5 van de 5 sterren

A very smooth & easy experience

A very smooth & easy experience. Staff (especially lillie-Mae Northover and Jack Doney) were very helpful indeed.

1 juli 2025
Review zonder uitnodiging
Logo Vanaways

Antwoord van Vanaways

Hi Rebecca, Thank you for your review. We are pleased you had a positive experience; we try and make the process of purchasing a van with us as easy as possible.

Kind Regards

Stacey
After Sales Manager

Beoordeeld met 5 van de 5 sterren

Van purchase

It was a very easy process throughout. Lillie - Mae was keeping me up to date throughout it all. Van got delivered first thing as well.

30 juni 2025
Review zonder uitnodiging
Logo Vanaways

Antwoord van Vanaways

We are over the moon you had a positive experience and Lillie-Mae kept you updated.

Kind Regards

Stacey
After Sales Manager

Beoordeeld met 5 van de 5 sterren

Joe was fantastic

1 juli 2025
Review zonder uitnodiging
Logo Vanaways

Antwoord van Vanaways

Thank you for your review.
We are pleased you had a fantastic experience.
Safe Journeys
Stacey
After Sales Manager

Beoordeeld met 5 van de 5 sterren

Vanaways were a pleasure to deal with

Vanaways were a pleasure to deal with - of all the companies we contacted they listened to our requirements and were responsive as our needs evolved. Handover from sales to the delivery coordination process was smooth and Lillie-Mae Northover did a great job of keeping us informed and sorting out a couple of minor issues (caused by the dealer).

25 juni 2025
Review zonder uitnodiging
Logo Vanaways

Antwoord van Vanaways

Hi Jamie

Thank you for your amazing review.

We will pass your comments onto Lillie-Mae, we are really pleased the process was smooth and you were kept updated.

Safe Journeys

Stacey
After Sales Manager

Beoordeeld met 5 van de 5 sterren

So easy to deal with and very helpful

My van recently starting costing me a lot of money so I decided I wanted to get a new van that gives me the piece of mind of having a warranty. I stumbled across Vanaways online and after contacting a couple of similar companies, they were the ones who offered the best offers and quickest deliveries.
Simon and Lillie-Mae were both very helpful and quick to respond to any of my enquiries.
Id highly recommend vanaways

25 juni 2025
Review zonder uitnodiging
Logo Vanaways

Antwoord van Vanaways

Thank you for your lovely comments for Simon & Lillie-Mae.
Vanaways are always here from finding your perfect van and then continuing to answer any questions you have.

Stacey
After Sales Manager

Beoordeeld met 5 van de 5 sterren

The sales man soused us an ideal van…

The sales man sourced us an ideal van for our companies needs. The quote was excellent. Vanaways admin was very smooth easy to navigate and the van was delivered direct to us on time

16 juni 2025
Review zonder uitnodiging
Logo Vanaways

Antwoord van Vanaways

We’re really glad the process was easy and straightforward for you — that’s what we aim for! Appreciate you choosing Vanaways!

Stacey
After Sales Manager

Beoordeeld met 5 van de 5 sterren

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️
Excellent Service – Highly Recommended!
Lillie Mae was an absolute pleasure to deal with from start to finish. She was honest, helpful, and made the whole process of buying the van smooth and stress-free. Communication was spot on, and everything was exactly as described. Couldn’t be happier with the purchase – highly recommend her to anyone looking to buy a vehicle. Thanks again, Lillie!

25 juni 2025
Review zonder uitnodiging
Logo Vanaways

Antwoord van Vanaways

Thank you for your amazing review.

Vanways try and make every van purchase a smooth and easy process.

We will pass your lovely comments on to Lillie-May.

Safe Journeys
Stacey
After Sales Manager

Beoordeeld met 5 van de 5 sterren

A fabulous team!

After I placed the order with the sales team, this was passed to Lillie-May to manage the next team to manage the admin through to delivery. My contact was Lillie-May; she has done a fabulous job for me, getting a delivery date secured sooner than expected but also keeping me fully informed during the process. In addition, Lillie-Mae followed up with me on the day of delivery and afterwards to ensure we were happy and every went smoothly. An asset to Vanaways!

24 juni 2025
Review zonder uitnodiging
Logo Vanaways

Antwoord van Vanaways

Thanks so much for the lovely review! We're really glad to hear Lillie-May looked after you so well — she’s brilliant at what she does.
Getting your delivery sorted sooner than expected and keeping you in the loop is exactly the kind of service we aim for. We’ll be sure to pass on your kind words to Lille-May. Thanks again for choosing Vanaways!

Beoordeeld met 5 van de 5 sterren

Great service from Lille-Mae and team…

Great service from Lille-Mae and team from Vanaways. Been dealing with Simon Lewis for a long time. Would recommend.

16 juni 2025
Review zonder uitnodiging
Logo Vanaways

Antwoord van Vanaways

Thank you for your lovely comments, we will pass these onto Lille-Mae and Simon.

Kindest Regards

Stacey
After Sales Manager

Beoordeeld met 5 van de 5 sterren

The communication was excellent

The communication was excellent, they kept us informed of delivery all the way through the process and the vehicle arrive pretty much exactly on time.

23 juni 2025
Review zonder uitnodiging
Logo Vanaways

Antwoord van Vanaways

Thank you for your 5-star review.

We are pleased you received excellent communication and your vehicle has arrived.

Safe Journeys

Stacey
After Sales Manager

Beoordeeld met 5 van de 5 sterren

From start to finish I can honestly say…

From start to finish I can honestly say All staff have been amazing

But the one that stands out is Lillie-Mae , even though there was challenging moments due to the finest company she went above and beyond to resolve all issues and kept me up to speed at every moment.

She is a credit to the organisation and found her very pleasant so Thankyou Lillie .

17 juni 2025
Review zonder uitnodiging
Logo Vanaways

Antwoord van Vanaways

What an amazing review, thank you Daniel.

We will pass on your lovely comments onto Lillie-Mae.

Many Thanks

Stacey
After Sales Manager

Beoordeeld met 5 van de 5 sterren

Absolutely brilliant service from start…

Absolutely brilliant service from start to finish helping me get my minibus! Will definitely be using them again in the future!

16 juni 2025
Review zonder uitnodiging
Logo Vanaways

Antwoord van Vanaways

Thank you for your 5 star feedback.

We are pleased you were happy with our brilliant service.

Always here for you in the future.

Stacey
After Sales Manager

Beoordeeld met 5 van de 5 sterren

good service

7 juni 2025
Logo Vanaways

Antwoord van Vanaways

Thank you, Ricky for your 5-star review.

Safe Journeys

Stacey
After Sales Manager

Beoordeeld met 1 van de 5 sterren

Initially it seemed ok. BUT THEM

Initially it seemed ok. Then once finance was approved and transferred was constantly giving the wrong information lost 2 days work then van turned up scratched with loose panel and the engine management light on.

I was compensated begrudgingly

29 mei 2025
Logo Vanaways

Antwoord van Vanaways

Thank you for your feedback.

We are sorry your van arrived with some issues, we have fed this back to our suppliers, to ensure improvements are made moving forward.

Following your conversation with Holly, we are pleased we have come to a resolution for you.

If you require any further assistance, please contact us at customercare@vanaways.co.uk.

Stacey
After Sales Manager

Beoordeeld met 5 van de 5 sterren

Excellent service from start to finish

Excellent service from start to finish, both Adam Childe & Aimee Glover were extremely helpful, ensuring i got the right van for me and that it arrived on schedule.

31 mei 2025
Logo Vanaways

Antwoord van Vanaways

Thank you for your feedback.

We will pass your positive comments onto Adam & Aimee, and we are pleased we were able to find you the right van for your needs.

Safe Journeys

Stacey
After Sales Manager

Beoordeeld met 1 van de 5 sterren

Salesperson promises delivery gets your…

Salesperson promises delivery gets your money then vans don’t arrive as promised always same excuses

30 mei 2025
Logo Vanaways

Antwoord van Vanaways

Good Afternoon, Debbie

Thank you for your feedback.

We are sorry there has been a short delay in the delivery of your vehicle, we always aim to arrange delivery as quickly as we can. However, sometimes vehicles can be delayed due to our suppliers.

Our admin team have contacted you today to provide you with a delivery date.

Please contact us at customercare@vanasway.co.uk if you have any questions.

Best Regards

Stacey
After Sales Manager

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