Placed small order on 15th July 2026, money taken for order but no acknowledgement given since, plus no response from email or online. Website now appears down.
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Lees wat reviewers zeggen
VapeBig.co.uk is outstanding! The products are excellent quality and work perfectly — no issues at all. What really impressed me was their customer service. I accidentally entered the wrong address,... Toon meer
Bedrijf heeft geantwoord
Excellent quality product and service.I use this company for !most of my vape products and can honestly say their service is second to none with the best prices for postage and product with an easy to... Toon meer
Bedrijf heeft geantwoord
Excellent quality service from point of order to consumption.Absolute Go-to place to get ur vapes .Even if u want to enquire about stuff or have grievance this place has got great affable customer ser... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Vaporizer winkel
- Elektronicawinkel
- Gezondheids- en schoonheidsartikelen winkel
- Online marktplaats
- Tabakswinkel
- Tabaksleverancier
Geschreven door het bedrijf
At Vape Big, we believe vaping should be simple, affordable, and hassle-free. That’s why we’ve built our reputation as one of the UK’s leading online vape retailers, trusted by thousands of customers nationwide. We pride ourselves on offering the most competitive pricing online, ensuring you get unbeatable value on every order. From bestselling disposable vapes and e-liquids to advanced vape kits, pods, and coils, we stock the latest and most in-demand products from the industry’s top brands. Our catalogue is constantly expanding so you’ll always find fresh new flavours, devices, and deals right here. When it comes to service, speed matters. All orders are processed quickly with fast, reliable shipping across the UK, so you can enjoy your vape essentials without unnecessary delays. Whether you choose Royal Mail Tracked or express courier delivery, you can shop with full confidence that your order will arrive on time and securely packaged. Customer satisfaction is at the heart of everything we do. Our dedicated team is always on hand to help with product advice, order queries, or aftercare support. With Vape Big, you’re not just buying products—you’re joining a community built on trust, reliability, and unbeatable value. Shop smart. Shop Vape Big.
Contactgegevens
Vape Big, 124 City Road, EC1V 2NX, London, Verenigd Koninkrijk
- support@vapebig.co.uk
- vapebig.co.uk
4,0
Goed
220 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 88% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
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ordered my first order and sent 4…
ordered my first order and sent 4 emails and tried to call - heard nothing back, money taken though
16 oktober 2025
Review zonder uitnodiging
Always reminder emails when restocked…
Always reminder emails when restocked please keep in touch
8 oktober 2025
Antwoord van Vapebig
Thank you for your feedback!
We’re glad to hear that you find our restock reminder emails helpful. We always aim to keep our customers updated so you don’t miss out on your favourite products.
We appreciate your support and look forward to keeping you informed and serving you again soon.
Kind regards.
Antwoord van Vapebig
Thank you for your kind review!
We’re really pleased to hear that you were happy with our service and fast shipping. Providing a smooth and efficient experience for our customers is always our priority.
We truly appreciate your support and look forward to serving you again soon.
Kind regards.
Antwoord van Vapebig
Thank you for your kind review!
We’re really pleased to hear that you found the whole process from order to delivery smooth and hassle-free. Providing an easy and reliable experience for our customers is always our priority.
We truly appreciate your support and look forward to serving you again in the future.
Kind regards.
Delivery suppose to had been made today…
Delivery suppose to had been made today but nothing
2 oktober 2025
Thanks for my free gift
Great experience with these guys! Always fast shipping and this time I had an extra surprise (freebie) in my parcel.
Thank you
30 september 2025
Antwoord van Vapebig
Thank you for your kind review!
We’re really pleased to hear that you find our service trusted and reliable, and that you’re happy with our vape prices. Providing good value products with a dependable service is always our goal.
We truly appreciate your support and look forward to serving you again soon.
Kind regards.
Great quality priced vapes & refills…
Great quality priced vapes & refills with fast delivery
29 september 2025
Antwoord van Vapebig
Thank you for your kind review!
We’re really pleased to hear that you’re happy with the quality and pricing of our vapes and refills, as well as our fast delivery service. Providing great value products with quick and reliable shipping is always our aim.
We truly appreciate your support and look forward to serving you again soon.
Kind regards.
Well done it arrived safely and with no…
Well done it arrived safely and with no delays, talk to you again
28 september 2025
Antwoord van Vapebig
Hi
That’s great to hear — we’re so pleased your order arrived safely and on time
Thank you for taking the time to let us know, and we really appreciate your kind words. We look forward to serving you again soon
Kind regards.
Great price
Great price, fast delivery and an easy to follow website. 100% satisfied. Keep it up 😊
28 september 2025
Antwoord van Vapebig
Hi
Thank you so much for your wonderful feedback! We’re delighted to hear that you were happy with our prices, fast delivery, and website experience
Your satisfaction means a lot to us, and we truly appreciate your support. We’ll do our best to keep it up! 😊
Many thanks and kind regards.
Ordered from several different websites…
Ordered from several different websites but found this to be the best for value and delivery. Easy to navigate and good customer service highly recommend
13 augustus 2025
Review zonder uitnodiging
Antwoord van Vapebig
Hi
Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that you found Vape Big to be the best in value and delivery, and that our service met your expectations
We truly appreciate your recommendation and look forward to serving you again soon
Regards
Vape Big.
Easy to order and the company keeps you…
Easy to order and the company keeps you informed about you order
23 september 2025
Antwoord van Vapebig
Hi,
We’re pleased to hear you found the ordering process simple and that our updates kept you informed along the way. Thank you for your feedback and for choosing VapeBig.
Regards,
Rachel
Amazing service
Amazing service, Fast delivery and best price in the market.
27 september 2025
Review zonder uitnodiging
Antwoord van Vapebig
Hi Yusuf,
Thank you for the wonderful feedback. We’re delighted that you’re happy with our service, speedy delivery, and competitive prices. It means a lot to know we’re meeting your expectations.
Regards,
Rachel
Great flavours and very reasonably…
Great flavours and very reasonably priced, I don’t go anywhere else for my liquids or vapes.
30 september 2025
Review zonder uitnodiging
Antwoord van Vapebig
Hi Rabiul,
We’re so pleased to hear you’re enjoying our flavours and find our prices reasonable. It’s great to know we’ve become your go-to choice for liquids and vapes—thank you for your loyalty and support.
Regards,
Rachel
Great prices and customer service is…
Great prices and customer service is the best.
25 september 2025
Review zonder uitnodiging
Antwoord van Vapebig
Hi there,
Thank you for your kind words. We’re glad to know you’re happy with our prices and that our customer service has stood out to you. Your feedback is greatly appreciated.
Regards,
Rachel
Reasonably priced
30 september 2025
Review zonder uitnodiging
Antwoord van Vapebig
Hi Junaid,
Thank you for your feedback. We’re glad you find our products reasonably priced and appreciate your support.
Regards,
Rachel
Great products big selection
Great products big selection. Always quick delivery, great value and quality. Responded to my query very quickly, would highly recommended, will use again thank you.
23 september 2025
Review zonder uitnodiging
Antwoord van Vapebig
Hi Zaeem,
We’re so pleased to hear you’re happy with our product selection, value, and delivery speed. It’s great to know our team was able to respond to your query quickly as well. Thank you for your recommendation—we look forward to serving you again soon.
Regards,
Rachel
My Honest VapeBig Experience:
My Honest VapeBig Experience:
I don’t usually write reviews, but VapeBig deserves a mention. From the moment I landed on their site, the layout was clean, easy to navigate, and didn’t feel like it was pushing sales — it felt like it was made by people who actually vape.
What stood out to me most was their product range — not just the big-name brands, but also some lesser-known gems that turned out to be surprisingly good. Prices were fair (better than most), and shipping was quick with solid tracking — no guessing games.
Customer support? I had a minor issue with my order, and they responded within hours — no runaround, no copy-paste replies. That kind of service is rare these days.
If you're tired of sketchy vape shops or overpriced gear, VapeBig feels like a place that still values the customer. Will definitely be back.
24 september 2025
Review zonder uitnodiging
Antwoord van Vapebig
Hi,
Thank you for sharing your honest experience with us. We’re delighted to know that you found our website easy to navigate, appreciated the variety in our product range, and were satisfied with both pricing and delivery. It’s also great to hear that our support team could resolve your issue quickly and personally. Feedback like yours reminds us why we do what we do, and we truly value your trust. We look forward to welcoming you back again soon.
Regards,
Rachel
Good experience with them
Good experience with them. Efficient, helpful and great service. Received my items when they said they were going to deliver. 5 stars
30 september 2025
Review zonder uitnodiging
Antwoord van Vapebig
Hi Aamir,
Thank you for your kind words. We’re glad to hear you had a good experience with us and that your order arrived on time as expected. It’s great to know our service met your expectations.
Regards,
Rachel
VapeBig.co.uk is outstanding
VapeBig.co.uk is outstanding! The products are excellent quality and work perfectly — no issues at all. What really impressed me was their customer service. I accidentally entered the wrong address, but when I called, they answered immediately and sorted it within minutes. Friendly, fast, and efficient — exactly what you want from a company. I’ll definitely be ordering again. Highly recommended!
30 september 2025
Review zonder uitnodiging
Antwoord van Vapebig
Hi Muhammed Essap,
Thank you for such a wonderful review. We’re delighted to hear you’re happy with the quality of our products and that our team could quickly resolve the address issue for you. Providing friendly and efficient service is always our goal, and it’s great to know we made a positive impression. We truly appreciate your recommendation and look forward to your next order.
Regards,
Rachel
Absolutely awful !
Absolutely awful !
If I could give zero stars I would. Ordered 2 weeks ago, nothing delivered, unlikely it was even dispatched. Spoke on the phone twice and now calls go unanswered. Emails ignored. If the item is no longer available I’d rather be told and refunded. My advice would be to avoid at all costs if you actually want to receive items ordered and paid for.
24 augustus 2025
Review zonder uitnodiging
Antwoord van Vapebig
Hi Katie,
We’re very sorry to hear about your experience. This is not the level of service we aim to provide, and we completely understand your frustration.
Please contact us at support@vapebig.co.uk
with your order number so we can look into this immediately, confirm the status of your order, and arrange either delivery or a refund if the item is unavailable.
We’re also making improvements under new management to ensure issues like this don’t happen again. Thank you for bringing it to our attention.
— The VapeBig Team
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