Vapor Authority Reviews 

Simply the very best !They have everything you need ! Quick and simple ordering , fast delivery! Great first experience , they will be my one stop shop moving forward !

I always have a positive experience working with Vapor Authority. I receive personalized assistance whenever needed. Outstanding customer service with outstanding communication. Any particular need you might have, they are there to help you. Honestly a rarity when ordering on line. Top notch. Must Check them out.

Over the past few weeks I've placed several orders here - shipping was always super fast, despite what I imagine being a much higher than normal order volume (upcoming vape mail ban/PACT act). Everything I ordered arrived in excellent condition.

The reason I'm leaving this review, though, is that one of my orders contained 2 Innokin MVP5s; they worked great at first, but after a few weeks the first one stopped working intermittently. I contacted Vapor Authority, and Cameron R. was super helpful in answering all of my questions and getting me a return label quickly and easily. The next day, the other one failed as well. I emailed back and Cameron was able to get me a new return label to send both back. I mailed them out late last night and I've already gotten a refund notification - they didn't even wait to receive the mods!

In the past I've always ordered vape stuff from whatever site happened to be the cheapest, but from now on I'll always be ordering from Vapor Authority. I expected the returns to be a huge ordeal, but it was so easy. Seriously, Cameron R was great - he often responded in less than 5 minutes (which was great, because I had so many questions that the whole process could have taken weeks).

I ordered a mod kit and spare coils. They enclosed a thank you card as well. Anyone who isn't happy about shipping taking longer than they hoped or expected, should complain directly to USPS,UPS, FedEx etc. Also complain to your local, state and federal government. They are the ones to blame. They are the ones controlling it. They want and plan to ban vaping. Get off your butts and tell your Reps where you stand. Be an adult.

I've had a excellent experience dealing with Vapor Authority from start to finish! Highly recommend!

5 stars for Cameron R. for assisting me.
I purchase all my mods & tanks from Vapor Authority and have never had any issues with their product.
Definitely recommend.

Always happy with the customer service ! They are very fast on delivery and the prices are much cheaper than anywhere else ! Cameron always very helpful they get back to you very quickly and answered all my questions . Thanks Vapor Authority

I placed my order and over a week later I was wondering when I would be getting my purchase since it's supposedly "same day shipping"... I called their number and the phone line said, "Our phone line is down for the day", even though every day I called and it said the exact same thing. Terrible company and instead of verifying you're 21 by clicking a consent button when you enter into their site, they make you show them proof. Even though I had no knowledge of that at the time I was ordering. All that time I was wondering where my order was. Total BS

Awesome customer service and great prices! I had a return that they took care of quickly and with no problems. Look forward to purchasing again in the future because they really take care of their customers and ship quickly! Thanks Vape Authority!

This is a great company to buy from and communicate with. I love the products and the excellent customer service!

I have ordered from this business several times. Products are shipped quickly and always as described. On a recent order I had an issue with their site not recognizing an advertised promo code. One quick email and it was resolved efficiently & satisfactorily.

Excellent products, excellent customer service, fast delivery, never disappointed with purchase!

I have been vaping since 2008 and feel lucky after all these years to find Vapor Authority. I've dealt with many other vape companies and none have been as good as VA. They have a great selection of excellent products at very competitive prices but the best part is the customer service. Very fast shipping of orders and when needed they respond very quickly by email and even answered the phone once when I made a mistake with my online order. Thanks again Vapor Authority!

Due to some shipping issues / weather, out of Vapor Authority's control, there was a slight delay in the arrival of my first order. I have to say, I am very impressed with the professionalism and sincerity that Barry and his team have bestowed upon my situation! I highly recommend using this company and I am already looking forward to my next purchase. Thank you for everything!

I had been trying to find some much needed things before the big shipping law came down and made things much more expensive. However, none of the promo codes were working that had been sent to me via email and I was REALLY starting to get very frustrated! I emailed the company (not really expecting anybody to actually respond since usually nobody does in those situations) but not only did somebody respond, but they went above and beyond to not only solve my problem, but also gave me additional money off for my trouble! What a great company! Like I told the customer service representatives that helped me, I am so happy that there are still people out there willing to go the extra mile, especially in these crazy stressful times. Thank you Vapor Authority for your wonderful customer service 👏

I had the best experience with this company. I rarely take the time to review a company but I feel compelled. Every order has arrived quicker than expected and every question answered immediately. Best on line experience ever!

I don't write reviews ofter but when a company comes through you gotta give them credit. They actually reached out to me to let me know about some big problems with Fedex. Im pretty busy so I didn't even notice but my package was about a week late. I just thought it was super professional that they contacted me and so now since my order arrived and everything is perfect I'm happy. Great prices too!

My favorite vape shop hands down! All the customer service guys are phenomenal and take good care of me every time.

Hands down the best online vape shop out there IMO. I have shopped with all the major players and Vapor Authority have given me the best experience time and time again. The CS team is the best - anytime Ive had a problem, they have made sure I was taken care of. A+

I ordered 2 AEGIS X ZEUS starter kits, 4 batteries and two bottles of juice from these guys on December 9th. They shipped and I didn’t receive the order until December 28th. There was massive shipping delays which I understood wasn’t their fault. I was in contact with the company a few times about my order and shipping status. I wasn’t getting regular updates so I started buying disposable ecigs until my vape for myself and fiancé arrived. This continued for 3 weeks, I was ripping through about 20 bucks in jul pods a day between the two of us. If I knew it was going to take this long I would have bought a cheap mod. Anyway, I finally receive my order December 28. My mod is not inside. I waited 3 weeks for an order that didn’t even have my mod inside. On the invoice it said I was refunded. I immediately call and explain the situation and I am told they ran out of the color I requested and they sent an email to give me an option to switch. This is not true as I have been in contact with the company about my order for weeks over email and the phone. I check my email everyday specifically about this order because it was taking so long. So they sent me the batteries and accessories for 2 mods but didn’t even tell me they didn’t send the mod. When I called and explained the situation I got an indifferent attitude from some guy who really couldn’t give a #$%&