Vectis Toy Auctions Reviews 

Auction 21st July, delivered 24th July, excellent communications and packaging. First time customer, will be happy to purchase again. Thank you.

Updated edit: Following the negative review (below), Louise got in touch with their packing department and agreed that the lot sizes would be more suited to a medium shipment than large and a refund of £99.60 was sent to me. Substracted from the total cost, this is a reasonable, normal, shipping charge for the amount of items delivered. I've adjusted my rating based on this experience.

They have also suggested that they would prefer to have a chance at resolving a potential issue before a review is left, fair enough, but past experience with the customer support says otherwise for me so I didn't bother. However, I will keep this in mind for later.
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Original 1 star review below:
Edit: Post receipt comment: £155.58 for 2 full size and one half size parcel. Daylight robbery!

This review is based on the shipping cost and dodgy lot size alone. The packaging is usually good and they have improved on lot description, slightly.
I've been buying from Vectis for several years and the shipping cost was decent until now. I've got 7 lots this time, and 6 out of 7 are listed as Large, while very small compared to other lots classed as medium size. I feel scammed and overcharged.

I have been buying from vectis for a long time now.Bought and collected not a problem I used to ring when I was on my way and the girls would have picked the lots upon my arrival.UNTIL THE last couple of years when to their wisdom obviously management decided to change things two or three times because the new changes hadn’t worked.They have now changed it all again and funnily enough it still isn’t working,collection is a complete shambles full of incompetence and ignorance.Simple business practise is if something isn’t broken don’t fix it.Possibly a company that has got to big for its boots and keeping repeat customers happy isn’t a priority

Prompt dispatch, with exceptional packaging, brilliant service

They are well organised and courteous; very efficient and provided accurate estimates for the sale of my comic books. It was very nice to be able to leave all the details in their capable hands.

hello i m very happy with the service ; happy with the results of the biddings; and happy with the communication
michel gallet

always a great service and fast delivery thanks again

The website is easy to navigate, the items are as pictured and communication with the company is quick and courteous.

The Vectis shipping department needs to be recognized. My order was not easy, a heavy and oversize hardcover and a big lot of TVCentury21 weeklies. Whoever packed my winnings did the job as if it were being sent to a relative.

All the corners were reinforced with strapping tape. Both lots were wrapped with layers of bubble wrap. No edges touched the sides of the sturdy cardboard box because of a liberal use of styrofoam pellets. Needless to say, all my treasure arrived intact and pristine.

Whoever packed my winnings, Thank You! Job well done!

I've been a loyal VECTIS customer for quite some time now. I appreciate their professional yet very personal approach and their absolute reliability. I especially want to thank Claire and Wendy for their consistently friendly support. I can wholeheartedly recommend VECTIS to everyone. TOP 1++++ Kind regards from Germany

I feel compelled to write this now, even before receiving my items, because some of the responses from Vectis l see on here, simply don't add up. I've read that they have recruited in the packaging department and items are being despatched within 5 days. I paid for my items on March 27th, today is April 17th and l still haven't recieved them. According to their website they are currently packing items from the 18th March and there are three more days worth, 19th, 20th, 24th, before they get anywhere near mine. I was told by email to expect 10/14 days for delivery, subsequently when that never happened 21 days because of Easter. I'm pretty sure Easter is two days and happens every year. I'm awaiting a response on an ETA, but lm not holding my breath it'll be in the next 7 days. Delivery has always been slow and is now worse than ever. Time would be better served packing than answering poor reviews with generic nonsense, that truthfully no one believes. May l add, it's sits uncomfortably with me as a business owner myself how quickly you take the money and how long you sit on it prior to completing your obligations.

Vectis auctions. You need to make some changes. Items purchased on 25th March and I am still waiting 18 days later. I run a business and I can tell you you can and should be doing better than this. It really is not acceptable and there really is no need for it. Staff take holidays and leave but you can plan for it and work as a team to improve the dispatch time and customer experience.

Not sure what’s happened here, Vectis used to be a pleasurable experience, easy to deal with and great customer service, unfortunately no longer.

26th November bought items for Christmas present. I thought they’ve got plenty of time to get them sent out for that. No, had to chase them twice to make sure they were going to get here in time. Gave them the benefit of the doubt as thought it was a one off, nope, same thing with items I bought in December.
Roll on January train auction, you’d have thought I’d know better by now. First got an invoice for postage of £80 to post them – yes you read that right £80, so be careful when you use them if not picking up, they’re very expensive for postage which to be fair they don’t hide but it’s not easy to work out.
Anyway, this time I thought £80 was a bit steep so I asked if someone could check it and give me a breakdown. They simply did a screenshot of postage charges from the website pasted it on an email and sent it to me – no hello, no breakdown, no thank you - nothing. Spent nearly £800 in January and they couldn’t even give me an itemised breakdown of the postage as I didn’t understand it. Just an email to work it out on my own. Finally got there after several emails but it was painfully hard work. Customer service is no longer a strong point. On a sort of positive note – items only took 3 weeks to arrive this time.

I feel if they are that busy where they can’t cope with packing, sending out items, answering queries due to volume of sales in auctions that maybe they need to recruit more people. Real shame as they used to be so good, I’ll still begrudgingly use them but will only buy items I can’t get elsewhere now.

Real pity.......

Purchased £460 pounds worth of model trains on 26th Feb this year, no notice of dispatch and contacting them today they may be packed tomorrow or next week. First and last time with Vectis, I spend around £1000 a month on eBay, and receive items within a few short days. I can see at least a month will go by until I receive my items. Really disappointed, Vectis you need to up your game in the dispatch department.

Brilliant customer service and prices achieved selling my N gauge model railway. Thoroughly recommend.

I have to say such perfect service after my husband passed away they guided me and sorted all his collections out with care thank you vectis for making it easy for our family.

From the meticulously presented driver, who came to collect my bears, and the van he drove, to the customer service I received and to the people who catalogued and advertised and then auctioned the bears and also to the accounts department who deposited the sale of my bears into my bank account, it was the most pleasant and effortless experience I have ever encountered.
Everyone at Vectis was so pleasant, efficient, professional and polite and communication was so easy and all enquiries, queries and requests were swiftly acknowledged and actioned.
I just knew when I saw the immaculately turned out Vectis van and driver that I was dealing with a company of the highest integrity and order and I had no qualms handing over nearly 300 bears to a company with whom I had had no previous communication - even knowing that it would be several months before they would go to auction.
Vectis had come highly recommended to me and it has been a much-valued recommendation. I equally have no hesitation in recommending Vectis to anyone as the best auction company with which to do business. I have nothing but the most complete and utmost respect, admiration and gratitude to everyone in the company involved in the sale of my bears for all they have done for me.
I sincerely hope I will be able to do more business with them in the future.
Thank you so very much indeed, Vectis, for the most wonderful experience of doing business with you.

I write this review with a honest heart as theses where my dads trucks I drove all the way to Stockton on tees I dropped them off to me there was a lot of buses trucks I really thought with them saying they would get the best price please be aware it’s not the best price I feel heartbroken that I let my dads trucks go for not a lot I’ve a picture and they sold them for £80 I couldn’t get on the sales page which I did email them about they just sent me the link… in total they got £344 and I came out with £248 I wasn’t even told before it would be £248 it just kept saying £344.. please if you want a good price I don’t think I would use them again I’m sat here so very sad 😔 I just wish I had known before.. the man who took the trucks from me amazing so polite and caring but just be aware I don’t think it’s personally the best price oh and it takes 25 working days to get your money

I used Vectis Auctioneers to sell a number of sci-fi items including Star Trek, Star Wars, autographs, figures and toys, and magazines. The auction itself lived up to expectations with many of the lots exceeding the estimates given by the auctioneers. I was very pleased with their service and will use them in the future.

As a French teddy bear collector, this is ‘a place to bid’!
Well-described items, online auctions with minimal fees, an invoice including reasonable shipping costs and careful packaging... As a result, I now own an antique drumming bear automaton, a real gem! I highly recommend this very efficient team

Absolutely appalled that postage wasn’t combined from two auctions. Very small item, the smallest item would fit in the palm of your hand which incurred the extra shipping cost. Apparently this is ‘company polilcy’. I’d call it greed. I post items myself and know this wouldn’t cost any extra to post. I spent thousands on this occasion too.