Vehicle Replacement Group Reviews 

Amazing customer service , friendly and very quick at solving problems. I spoke to Lucy today as I received a message about collection of my hire car in the next 2 hours whilst at work. After a phone call everything has been sorted and car is going to be collected tomorrow morning. Couldn’t ask for a better outcome. Definitely recommend

Excellent service. Professional and friendly communication and delivery of a great car

VRG responds quickly and follows up very well

Liberty was polite,courteous and very efficient this morning. She went above and beyond all expectations. My replacement car was sitting on my drive 3 hours from the phone call - that is truly amazing. Very pleased.

Driver was very polite. And offered to give me a lift to collect my car which was very helpful.

Car turned up as expected, very clean inside and out.
Delivery driver Ali was very courteous and friendly.

5 stars I M happy with my claym

Had a fabulous experience, attentive from the beginning. Called back when they said they would and resolved everything in such a good timely manner, everything was explained and helped someone like me (less tech savvy and unsure)through it all. Thanks.

Ali was very polite and kept me upto date for his arrival

Was involved in an incident with a markerstudy customer and the whole process has been an utter farce, the latest of when where, although my copley letter states they will provide a vehicle that is suitable for my needs, they don't provide similar size and spec and will only provide S1 class vehicles. At no point was I told this and I would have gone with my own insurer if I had known this. They also won't book the hire vehicle until parts are on site meaning my hire car was booked 2 days before the repair and they took 3 weeks to pay for urgent repairs to my vehicle which rendered it undrivable

They kept me well informed, did what they said they would when they said.
The staff especially the delivery and collection drivers were polite and helpful. The whole process of the replacement car while mine was in the body shop was effortless.
Simon

I would just like to say how helpful Sam my contact from your company was dealing with my claim as it was not my fault and the other party accepted all responsibility she still made it a stress free experience 👍

Dealt with by Sam - not our claim, but for the person who hit us. The process was explained clearly and precisely. Fortunately we didn't need to go forward with the claim. However it was lovely to be dealt with in such a professional and caring way...thanks Sam!

Absolutely shocking. Although it wasn’t charged to myself or my insurance company. I couldn’t help but feel for the person at faults insurance company. £27.000 for a courtesy vehicle for 12 weeks. How people get away with charging that much is beyond me. I could have bought the vehicle for less.

Good communication and smooth process

Having the car brought and collected from the front door.full tank instead of having to rush to put petrol in.Everyone polite

The delivery driver (Michael) was amazing nothing was too much trouble in the handover today. He was sat waiting in readiness for my arrival at the planned time and throughout the whole handover process was extremely professional, but friendly and very patient whilst explaining all the mechanics of the hired vehicle to me. He went above and beyond in helping set up the ‘Sat Nav’ with several of my regular destinations visiting family. A BIG thank you to Michael and for the service provided by VRG.

Samantha Knowles you are a asset to this company your very helpful and dealt with my case in days and settlement was far quicker then I expected I hope this company gives you bonus or pay rise as staff like yourself are hard to find these days anyone using this company should ask for Samantha as she’s really good at her job if I could more then 5 stars I would love to 👍

Brilliant service from Samantha Knowles. Knowledgeable and efficient and speedy with her responses!