From initial 'just looking' through to purchase the whole experience was a pleasure. No pressure sales spiel,plenty of time given. This was a purchase made through mobility in no way were we made to f... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Bought a new Skoda Elroq from Vertu in Derby. Great experience from first contact and ordering, through to collection and hand over. Great service from Mark Pashley in particular, sales exec there,... Toon meer
Bedrijf heeft geantwoord
This is my second purchase from Vertu Citroen Derby and each time I have been very pleased. This second purchase was particularly good with Saffron looking after things expertly, professionally and wi... Toon meer
Bedrijf heeft geantwoord
From the moment we went into Vertu Citroen Derby the team were friendly and helpful managed to get us to the right person to help . David Wakefield was brilliant explained the process and helped us t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Autodealer
- Automaterialenwinkel
- Autoreparatie en -onderhoud
- Motorvoertuighandelaar
- Verkoper van tweedehands auto's
Over Vertu Motors - Citroen Derby
Geschreven door het bedrijf
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contactgegevens
Stores Road, DE21 4XF, Derby, Derbyshire, Verenigd Koninkrijk
- 0330 108 5856
4,7
Uitstekend
98 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Vertu Motors - Citroen Derby
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Selina
Pleasant helpful staff
Pleasant helpful staff. Sale went smoothly.
14 augustus 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Citroen Derby
Thank you for your review. We're pleased to hear you found our team helpful and that everything went smoothly with your purchase.
Many thanks,
Chloe
This is my second purchase from Vertu…
This is my second purchase from Vertu Citroen Derby and each time I have been very pleased. This second purchase was particularly good with Saffron looking after things expertly, professionally and with kindness.
20 juli 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Citroen Derby
Hi,
Thank you for taking the time to leave such a wonderful 5-star review. We’re delighted to hear that you chose Vertu Citroën Derby again and that both of your experiences have been such positive ones.
It’s especially pleasing to know that Saffron looked after you so well during your latest purchase. Her professionalism, expertise, and kindness are qualities we value greatly, and we’re thrilled that she helped make your experience particularly memorable.
Thank you for your continued trust and loyalty. We’ll be sure to pass your kind feedback on to Saffron and the team, who will be delighted to hear your comments.
Kind regards,
Liza.
From initial 'just looking' through to…
From initial 'just looking' through to purchase the whole experience was a pleasure. No pressure sales spiel,plenty of time given. This was a purchase made through mobility in no way were we made to feel uncomfortable the whole process was professional and friendly. Using the Derby branch I would make a special mention to Saffron who went above and beyond a rarity in this day and age. So vertue classes in my eyes as second to none.
20 juli 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Citroen Derby
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that your experience was a pleasure from the moment you first visited us "just looking" through to completing your purchase. Buying a vehicle should never feel pressured, so it is fantastic to know that you were given plenty of time, guidance, and support to make the right decision for your needs.
We are especially pleased to hear that your Motability journey was handled with professionalism, friendliness, and understanding throughout. Ensuring every customer feels comfortable, valued, and fully in control of the process is something we are passionate about, and it is wonderful to know that this was reflected in your experience.
A special thank you for recognising Saffron at our Derby branch. Your comments about her going above and beyond are greatly appreciated and will mean a great deal to her. Delivering exceptional customer service and creating a positive, stress-free experience is exactly what we strive for, and it is fantastic to hear that Saffron made such a lasting impression.
Thank you once again for your kind words and recommendation. We truly appreciate your support and are honoured that you regard Vertu as second to none.
Kind regards,
Keith
Was treated as an individual
Was treated as an individual. Sales man was very polite, professional. The whole experience was first class.
17 juli 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Citroen Derby
Generating response Copilot said: Thank you for your wonderful feedback. We’re delighted to hear that you felt valued as an individual and that the service you received was both professional and courteous.
It’s great to know that your salesperson made such a positive impression and that the whole experience was first class from start to finish.
Kind regards,
Matthew
Dealt with professionally all aspects…
Dealt with professionally all aspects of the transaction fully explained. This made the experience of buying a new car easy. Thanks to Saffron for all her help.
17 juli 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Citroen Derby
Thank you for your kind feedback. We’re delighted to hear that every aspect of the transaction was handled professionally and clearly explained, making the process of buying your new car easy and enjoyable.
A special thank you for recognising Saffron’s support throughout—I’ll be sure to pass on your kind words.
Kind regards,
Matthew
They were very helpful
They were very helpful. Let you know what they’re doing step-by-step park the car so it’s easy to get to so for me. It was excellent.
15 juli 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Citroen Derby
Hi Graham,
Thank you for your review. We're delighted to hear that the team were very helpful and kept you informed step by step throughout your visit. It's great to know they took the time to make things easy and convenient for you, including having your car ready and accessible. We're pleased your experience was an excellent one.
Kind regards,
Danielle
Saffron is great
Saffron is great, she really takes time to listen to what's important to the customer and make a personal connection so you feel valued.
Buying my car was a joyful experience and thats all down to Saffron and her approach.
30 juni 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Citroen Derby
Good afternoon Karen,
Thank you for your wonderful feedback, it’s great to hear Saffron took the time to understand what was important to you and made you feel truly valued. We’re delighted she made buying your car such a joyful experience.
Kind regards,
Dean
The price wa really good
The price wa really good, with no need to haggle. Deliver time good and Customer handover seamless.
26 juni 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Citroen Derby
Hi Keith,
Thank you for your great feedback.
We’re pleased to hear you were happy with the price and that the whole process, from delivery to handover, was smooth and straightforward.
We really appreciate you taking the time to share your experience.
Kind regards,
Danielle
Excellent dealership
I've just bought a car through vertu citroen derby. They made the whole process very easy and took the stress out. I part exchanged at the same time. All the staff we met were very friendly. And no pressure from the sales department, they were just truly helpful. Trying to accommodate around my budget. Thanks again to the sales team and service department. Can highly recommend. I will be back for my next car.
19 juni 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Citroen Derby
Hi Ed,
Thank you for your fantastic feedback.
We’re delighted to hear that the team at Citroen Derby made the whole process easy and stress free for you, and that you felt supported without any pressure while working within your budget. It’s also great to hear your part exchange was handled smoothly.
We really appreciate your recommendation and look forward to welcoming you back for your next car.
Kind regards,
Danielle
Excellent customer service
Excellent customer service from all staff. In particular our Sales advisor was polite, efficient and helpful throughout the purchase of our new car. She made the whole process a pleasant experience.
12 juni 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Citroen Derby
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn
Excellent Service
Excellent Service, Great Car! Never purchased a car on my own before so was quite nervous, but the whole process was a real pleasure and I received excellent care and attention.
15 juni 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Citroen Derby
Hi Mary,
Thank you for your fantastic 5-star review!
We’re delighted to hear that your experience was such a positive one, especially as it was your first time purchasing a car on your own. It’s great to know the team made the process enjoyable and provided the care and attention you deserved.
We really appreciate your kind feedback and hope you enjoy your new car!
Kind regards,
Kerry
Great rep
Well Scott Burton was a fantastic rep he is extremely thorough on explaining everything and showing you about the things in the car ,especially as we are not techno knowledgeable, so fingers crossed we will have happy driving experience in the car as we had the Dacia sandero stepway before .
16 juni 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Citroen Derby
Thank you for taking the time to share such a lovely review. We’re delighted to hear that Scott made the experience so clear and enjoyable, especially when it comes to all the tech features. It’s great to know he helped you feel confident and ready for the road ahead. We hope your new car brings you just as much happiness as your Sandero Stepway did.
Many thanks,
Chloe
From the moment we walked into virtual…
From the moment we walked into virtual derby we were made to feel welcome and at ease.
Beth was our 1st contact who was amazing followed by the equally amazing bridie
19 mei 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Citroen Derby
Good afternoon Clare,
Thank you for your lovely feedback. It’s great to hear you felt so welcome and at ease from the moment you arrived, and that both Beth and Bridie made such a positive impression throughout your visit.
We really appreciate you taking the time to share your experience.
Kind regards,
Dean
Picked up a great little car from Vertu…
Picked up a great little car from Vertu this weekend at a great price, and Katie was so helpful from start to finish! She even offered to arrange pick up from the train station I was arriving at. Couldn't recommend Vertu more highly enough!
30 mei 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Citroen Derby
Good afternoon Scott,
Thank you for your fantastic feedback. It’s great to hear you found the perfect car at a great price and that Katie provided such helpful support from start to finish. Offering to arrange collection from the train station is a lovely touch and really shows the level of care given.
We really appreciate your recommendation and hope you enjoy your new car.
Kind regards,
Dean
Overall
Overall, friendly customer service who made our test drive and purchasing an easy and flawless experience. Flexible finance aided our decision to but a quality car.
26 mei 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Citroen Derby
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn
I had great service from Will
I had great service from Will and was very happy with him! I was very disappointed in the part exchange offer for my existing car plus a real unwillingness to negotiate!
20 mei 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Citroen Derby
Good afternoon. Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP3T2705 Kind regards, Danielle
Simply the best
Been an amazing journey from beginning to end. Jason was brilliant. Love my car
18 mei 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Citroen Derby
Good afternoon Bethell,
Thank you for your lovely feedback. It’s fantastic to hear you had such a great experience from start to finish and that Jason made the journey so enjoyable. Even better to know you’re loving your new car.
Kind regards,
Dean
Great customer service from Dave at the…
Great customer service from Dave at the Citroen Derby branch - made the whole process really straightforward and was always ready to answer any questions. Would definitely recommend!
16 mei 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Citroen Derby
Hi Olivia,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you received great customer service at Vertu Citroën Derby.
It’s wonderful to know that Dave helped make the whole process straightforward and was always on hand to answer your questions. He’ll be really pleased to read your kind feedback. Your recommendation means a great deal to the team.
Thank you again for choosing Vertu Motors, and we hope to see you again in the future.
Kind regards,
Liza.
Company very friendly and informative…
Company very friendly and informative ,helpful , staff was very good
11 mei 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Citroen Derby
Good morning,
Thank you for your review. It’s great to hear you found the team friendly, informative, and helpful, and that the service you received was so positive.
Kind regards,
Dean
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.