From initial 'just looking' through to purchase the whole experience was a pleasure. No pressure sales spiel,plenty of time given. This was a purchase made through mobility in no way were we made to f... Toon meer
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Lees wat reviewers zeggen
Bought a new Skoda Elroq from Vertu in Derby. Great experience from first contact and ordering, through to collection and hand over. Great service from Mark Pashley in particular, sales exec there,... Toon meer
Bedrijf heeft geantwoord
This is my second purchase from Vertu Citroen Derby and each time I have been very pleased. This second purchase was particularly good with Saffron looking after things expertly, professionally and wi... Toon meer
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From the moment we went into Vertu Citroen Derby the team were friendly and helpful managed to get us to the right person to help . David Wakefield was brilliant explained the process and helped us t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Autodealer
- Automaterialenwinkel
- Autoreparatie en -onderhoud
- Motorvoertuighandelaar
- Verkoper van tweedehands auto's
Over Vertu Motors - Citroen Derby
Geschreven door het bedrijf
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contactgegevens
Stores Road, DE21 4XF, Derby, Derbyshire, Verenigd Koninkrijk
- 0330 108 5856
4,7
Uitstekend
98 reviews
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Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Making a virtue out helping!
Helpful, friendly and knowledgeable staff.
Special thanks to Aaron, Pete, Katie and Saffron.
Thank you folks.
24 december 2025
Review zonder uitnodiging
Antwoord van Vertu Motors - Citroen Derby
Good morning, Rosemary .
Thank you so much for your kind words! We are so happy to hear that Aaron, Pete, Katie and Saffron were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle
Very slick & easy to deal with
Very slick & easy to deal with. Good quality vehicle
18 december 2025
Review zonder uitnodiging
Antwoord van Vertu Motors - Citroen Derby
Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.
Very Helpful and Knowledgeable young…
Very Helpful and Knowledgeable young lady, Thank you Katie,
15 december 2025
Review zonder uitnodiging
Antwoord van Vertu Motors - Citroen Derby
Thank you so much for your kind words! We are so happy to hear that Katie was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
they sorted myself and my wife a car…
they sorted myself and my wife a car that suited our needs in minimal time having great patients explaining everything to us in a manor we could understand we would recommend there help to anyone considering buying a car from citron
it's a 10 out of 10 from us
regards Mr and Mrs baldi
10 december 2025
Review zonder uitnodiging
Antwoord van Vertu Motors - Citroen Derby
Good afternoon. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
Very good experience Very helpful…
Very good experience Very helpful couldn't do enough for us
21 november 2025
Review zonder uitnodiging
Antwoord van Vertu Motors - Citroen Derby
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dawn
Professional expertise
The pruchase and negotiation was dealt efficiently and professionally. John was extremely helpful
21 november 2025
Review zonder uitnodiging
Antwoord van Vertu Motors - Citroen Derby
Thank you so much for your kind words! We are so happy to hear that John was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
Fantastic Personal Setvice received at…
Fantastic Personal Setvice received at Vertu Honda, Derby . Thanks to Simon, Sanjay, Leroy, James and all the team for helping me out after an accident . They were so understanding and helpful in finding me a suitable car quickly and making sure I was happy with it . I can’t recommend them highly enough
17 november 2025
Review zonder uitnodiging
Antwoord van Vertu Motors - Citroen Derby
Good afternoon Fiona, Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Simon and the team. We hope to see you again soon. Happy motoring, Dean
Interested in buying a car from there…
Interested in buying a car from there Derby site but was completely dissatisfied with there response. I was willing to pay for a cash sale over £12,000 for the car ,however the extras they put on the sale £30 fuel and £190 road tax which should have been free of charge as a thank you for buying the car from them
Very poor sales pitch but not what you expected from large company, you should have expected much better service There is other car sales companies who offer a much better service.
16 november 2025
Review zonder uitnodiging
Antwoord van Vertu Motors - Citroen Derby
Sorry to hear you were unhappy with our service. Road fund license and fuel is something that is chargeable on top of the price of the vehicle however we have no other fee’s. I know my sales manager was willing to help you out with those to complete a sale but I understand you were wanting extra discount on our already competitively priced vehicle that also had a further £500 reduction in our sale event. Don’t hesitate to give us a call if you would like to discuss further. Thanks
Mollie Deacon
General Manager
Excellent all round experience
Polite, patient salesperson .
Very informative, helpful,
Pleasant . Accessible
11 november 2025
Review zonder uitnodiging
Antwoord van Vertu Motors - Citroen Derby
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dawn
Katie was a credit to your…
Katie was a credit to your organisation. She was helpful, approachable, efficient and professional throughout the whole process of buying a used car through Vertu. She gave me plenty of time to ask questions and sought advice on servicing queries I had. I did not feel rushed or pressurised at any time. There was a good selection of used cars in my price range to look at.
7 november 2025
Review zonder uitnodiging
Antwoord van Vertu Motors - Citroen Derby
Thank you so much for your kind words! We are so happy to hear that Katie was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Katie at Vertu in Derby was fantastic
Katie at Vertu in Derby was fantastic, she explained everything about the new car in detail. She wasn't pushy, no hard sell on anything, which I appreciated. Kind friendly and understanding, highly recommend 👍
28 oktober 2025
Review zonder uitnodiging
Antwoord van Vertu Motors - Citroen Derby
Thank you so much for your kind words! We are so happy to hear that Katie was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Friendly staff who were able…
Friendly staff who were able accommodate our wishes, explaining sufficiently to get us going.
The only disappointing aspect is the Drivers Handbook! Printed rather too small with pictures that are even smaller makes it very difficult to use. The fact that so much of what a user might require is on the digital handbook is laughable especially as it was unavailable when I tried to get on to it!
4/10 for the handbook, 10/10 for Vertu.
Perhaps if sufficient complain about the handbook something might be done to improve it. Please pass my comments on.
7 november 2025
Review zonder uitnodiging
Antwoord van Vertu Motors - Citroen Derby
Thank you for taking the time to share your experience with us. We’re delighted to hear that our team was able to accommodate your wishes and make things easy for you—your kind words mean a lot to us.
We truly appreciate your honest feedback regarding the Drivers Handbook. We understand how important it is for this resource to be clear and accessible, and we’re sorry to hear that the print size and image quality made it difficult to use. We also acknowledge your frustration with the digital handbook being unavailable when you needed it.
Your comments have been passed on to the relevant team for review, as we are committed to improving this aspect of our service. Many thanks, Chloe
Saffron is fab!
Exchanged my beloved Peugeot for a more 'grown up' car, got fab service from Saffron, lots of reassurance due to the recent recalls, impartial advice and genuine interest and passion for her role. It was lovely to deal with her too. I didn't feel pushed into anything, felt I was in good hands and the aftercare has been pleasant too, as found the tyre inflator missing and had some questions. Trusting these are being rectified isn't too stressful, as built the trust.
Wouldn't hesitate to contact Citroen Derby in the future.
29 september 2025
Review zonder uitnodiging
Antwoord van Vertu Motors - Citroen Derby
Thank you so much for your kind words! We are so happy to hear that Saffron was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Keith
Buying a new car should be a nice…
Buying a new car should be a nice experience and this time it was not having to haggle to much and still feeling we got a good deal. Jason was pleasant to deal with, knowledgeable about the car and very willing to make sure we we’re happy with the car.
25 oktober 2025
Review zonder uitnodiging
Antwoord van Vertu Motors - Citroen Derby
Good morning, Keith. Thank you so much for your kind words! We are so happy to hear that Jason was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle
Robert Green sales person
Robert Green sales person, was polite and very helpful. Good communication with us and a pleasant person
24 oktober 2025
Review zonder uitnodiging
Antwoord van Vertu Motors - Citroen Derby
Good morning, Tony. Thank you so much for your kind words! We are so happy to hear that Robert was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle
Avoid warranty at all costs
Purchased a vehicle from here, all fine to start, but the washer pump stopped working within 6 months, that's fine as they "gave" me a years warranty that I can take it to any vertu and they'll fix it. So booked in to my local vertu to save me over an hour driving back and forth to derby. Next appointment was a month away, took it in for the day and by the end of it they said they where unable to find the issue.... its the washer pump. So had to ring citroen derby and get booked in there. Another month wait as they didn't have earlier for a "free" loan car... That you still have to pay £20...anyway went to this appointment and dropped the car off all day, found the issue was the washer pump, but couldn't fix it as they don't have them. So had to book in again... Another month wait but this time didn't have a loan car so had to sit and wait. Finally got it fixed yesterday after a 3 month wait. The amount of times I was going to get a call back that day or tomorrow that never happened and I had to ring myself was in the dozens. To buy a car was fine but the warranty is a joke, just avoid it as it'll cost you way more in the long run.
23 oktober 2025
Review zonder uitnodiging
Antwoord van Vertu Motors - Citroen Derby
Good afternoon Sam, sorry to hear you are disappointed with the service you have received. We apologise it took so long to get the issue fixed but I am pleased to hear it is now all sorted. Please don’t hesitate to contact me direct on Mollie.Deacon@vertumotors.com if you have any other issues going forward.
Kind regards, Mollie Deacon, General Manager
Citron, Derby
I had the pleasure of dealing with the Citron dealership, a sales representative called Saffron and I could not have had a better experience. She helped me find my new car, listening to my needs and exceeding them. I cannot recommend this dealership, branch and sales representative more.
Thank you so much
21 oktober 2025
Review zonder uitnodiging
Antwoord van Vertu Motors - Citroen Derby
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Bought a new Skoda Elroq from Vertu in…
Bought a new Skoda Elroq from Vertu in Derby. Great experience from first contact and ordering, through to collection and hand over. Great service from Mark Pashley in particular, sales exec there, who went out of his way to make our buying journey stress free and straight forward.
Would thoroughly recommend
10 oktober 2025
Review zonder uitnodiging
Antwoord van Vertu Motors - Citroen Derby
Good morning, John. Thank you so much for your kind words! We are so happy to hear that Mark was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle
What a wonderful car buying experience…
What a wonderful car buying experience from start to finish! Citroen Derby is the place to go, but mainly because of the lovely Saffron who was the best 😊 She was so knowledgeable and answered all of my questions, no problem. Plus she is generally overall a lovely girl! Thank you so much for all of your help and we absolutely adore our new car 🚗 Also a big thank you to Ryan for managing to get our car mats, literally as we was going to walk out of the door and Mollie for being so professional. Thank you ❤️
10 oktober 2025
Review zonder uitnodiging
Antwoord van Vertu Motors - Citroen Derby
Good afternoon, Steven. Thank you so much for your kind words! We are so happy to hear that Stephanie was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle
All round great experience well looked…
All round great experience well looked after by Chris and very knowledgable and helpful
8 oktober 2025
Review zonder uitnodiging
Antwoord van Vertu Motors - Citroen Derby
Thank you so much for your kind words! We are so happy to hear that Chris was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina
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