VetChat Reviews 

My dog was discharged from the vet after a seizure and had significant anxiety and would not stop pacing. I wasn't sure if he needed to return or how to help. I was connected with Dr Gous in 2 min for a video chat and she was incredibly kind, helpful and patient with my questions. I am so grateful for this service (accessed through my pet insurance at no cost) and will use it again for any questions I have. Wish I had considered it sooner.

Excellent service, what a great addition to our pet insurance. Very grateful!!

Great service with the Dr online, it’s an awesome idea especially for after hours appointments instead of spending $100’s of dollars in emergency.

I’ve used Vetchat, the online veterinary service, several times, and each experience has been exceptional. Most recently, when my mini dachshund Rocky accidentally ingested grapes from the backyard (which are toxic to dogs), the online vet immediately provided the crucial support and guidance I needed. Thanks to their quick response, I was able to bring Rocky straight to the nearest vet hospital. To top it off, Vetchat followed up the next day to check on Rocky’s condition, showing genuine care and concern. Their service is fantastic—professional, compassionate, and responsive. I highly recommend Vetchat to any pet owner!

My puppy got her 2nd vaccination and she started to develop flu like symptoms 2 days after that. She was very congested and being a first time dog guardian I was extremely worried. It was the weekend and our vet clinic was closed. I decided to use VetChat to ask a veterinarian if I needed to take my puppy to emergency. I got a reply under 5 minutes and got the reassurance that my puppy was only having a mild reaction to the vaccine.
She got better within a couple of days.

when your lab gets injured on a Sunday on a long weekend you tend to panic and worry however contacting Vet Check soon put my fears at ease and offered a simple process which thankfully worked for my boy. All good and then they even checked in the next day.
May not match an actual visit but it is as close as you can get especially with the video link.

Great help! Made me feel a lot better and helped with everything I needed. Recommend

Wasted a lot of money on vet clinics and they never explained to me properly what needs to be done. Until I contacted VetChat and the vets were very considerate and provided the right and full information. Great service... thanks!

Dr. Emma is an absolute treasure and was so warm and caring with my online consult, concerning my fur baby. Highly recommend VetChat. They go above and beyond.. Thank you guys!

What a great service….late evening and feeling apprehensive about night time and my sick dog…..such a great quick response time. Really impressed. Excellent advice delivered in a lovely manner….my wee spoodle Molly is a much happier princess today….thanks so much. We won’t hesitate to call again!

Excellent prompt, thorough service. It is a must have if you can't get to a vet and you need some advice. A very friendly vet ran me through everything that needed to be checked to make sure my little pup was gonna be ok. :)

The VetChat vet I spoke to was very thorough in their online consultation, asked relevant questions and their recommendations were very thoughtful and helpful. It gave me peace of mind and I was able to make an informed decision for the next step in my pet’s care.

VetChat only provides guidance, although you are talking with a vet they cannot prescribe ANY medication. So their service is basically information only. The small print states this but nowhere on the main body of the website do they disclose that you are just talking to a vet for advice. Don't waste your money.

We were worried about a rash that had developed on our 12 week old puppy. We contacted VetChat and they responded within a very short space of time. We followed their advice and took our puppy to the local Vet who diagnosed an infection which if left untreated could have been serious. The VetChat service gave us great peace of mind.

My experience was great because there was a real vet there past regular hours with me in a place an hour from vets at any time. I was able to share what was going on with my dog and present pictures. In turn the vet looked at them, asked questions and gave me good answers and advised what to do. She also wanted followup and I knew she really cared about me and my companion dog.

This was our first opportunity to use VetChat and it was a great experience. The service was responsive (little or no waiting time) and informative (the Vet did her research on the item that our dog managed to eat) and then stayed in touch, checking up on her condition

I have used vet chat many times, fast, efficient, professional advice. Have put my concerns to rest and also assured myself my dog will be required to go to vet.

Our enquiry was answered quickly, professional advice delivered by chat and then followed up with a email with transcript. Followed up next day by a email checking in to check on our fur baby.
Well done

A great service. The vet was calm, helpful and very reassuring. She saved me hundreds of dollars because otherwise I would have had to go to the emergency hospital. Thank you.

Having a vet to speak to when my puppy chewed up a AA battery was very reassuring. She was very helpful and confirmed that my dog needed to attend the after hours clinic. Luckily the battery was very old and my dog my a full recovery.