I ordered a hat and it was different from the one i ordered , told my bank and they put a hold on payment. Vince from Veterans stich sent me a text telling me if i called bank and took hold off hold h... Toon meer
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Lees wat reviewers zeggen
1st issue, it took a very long time to arrive, 2nd issue, ive replaced my 82nd Airborne cap 2 times a year for the last 5 years and this is without a doubt the ugliest low budget cheap piece of garbag... Toon meer
Bedrijf heeft geantwoord
All in all smooth. Grey area is in updated tracking info at VS’s site. Either USPS isn’t providing the updated status or the sites dB is not updating. My wife has USPS app but silly me didn’t check th... Toon meer
Good looking hat. A bit pricey for a retiree especially for an item made overseas. No issues with fit or quality as mentioned in some reviews. I would’ve preferred “Retired” rather than “Veteran” but... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
VeteranStitch is a veteran-owned company that sells embroidered hats with uniquely designed insignias honoring our military heroes. We're committed to providing high-quality products and excellent customer service, and we hope to bring pride and recognition into the lives of all who shop with us. Our mission is to make it easy for veterans to showcase their service through beautiful and inspiring designs. We want to help people embrace and celebrate their military journey, and we believe that our products can play a big role in accomplishing that goal. Thank you for considering us!
Contactgegevens
Verenigde Staten
- support@veteranstitch.com
- veteranstitch.com
3,2
Gemiddeld
96 reviews
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Heeft 23% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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It took 8 weeks for delivery of my hat…
It took 8 weeks for delivery of my hat and the quality of embroidery is terrible. BEWARE!
22 september 2025
Review zonder uitnodiging
It’s a scam
It’s a scam. You will wait a life time for product IF you even get it. Stay away.
20 september 2025
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Nice Hats but be patient...
I've made two hat purchases from VeteranStitch. The customized stitching is high quality with clarity and detail. The first hat had the wrong badge (Master vice Senior Level) stitched on it. When I brought it to Danny's attention, I received a 50% discount on next purchase, not a corrected hat. Before I received my first hat, I ordered hats for a couple of AF buddies. Quality excellent. Good looking hats. It just took a LONG time to receive. My order sat, waiting for "carrier pickup" for 17 days! Multiple emails failed to get a response as to why it was not being pickup. Only after a comment posted on FaceBook did I get a response and amazingly my order was in the USPS system the next day. I admire the concept VeteranStitch is trying to accomplish and wish them the best. Highly recommend they improve their shipping process and implement a more responsive customer service function to include a phone number vice only email communication.
16 september 2025
Review zonder uitnodiging
I have not received the hat yet
I have not received the hat yet
14 september 2025
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I am very happy with my purchase
I was very happy with my hat and became a good conversation piece and I was waiting in the doctor's office and everywhere I have been since getting it. I have no issue with the purchase.
14 september 2025
Review zonder uitnodiging
Excellent Product and Service
Ordering and follow-up before and after manufacture and shipment was great. Procut is of high quality. Lettering could be more clearly defined but is suitable. I would recommend VeteranStitch to anyone.
1 augustus 2025
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Great looking hats, ordering was easy!
Order was easy to do and the hats were as described. Details, name, rank, and branch were spot on! Have bee getting "nice hats" wherever I go!
10 september 2025
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I ordered a vest and it was WAY too small
I ordered a vest and it was WAY too small. Like three sizes too small and the patch on the back was incorrect. I was having a dialog with them regarding the item but they suddenly stopped responding. If they would have sent me the correct item to replace the one sent I would have been happy but they decided to ghost me. Very sad as I was so excited for the vest.
1 september 2025
Review zonder uitnodiging
Easy process to create and extremely perfect workmanship
At first I couldn’t find what I was looking for but after contacting their customer support I was pleased to find out that they did indeed have what I was looking for and I created the hat I wanted. The result of my efforts is a worthy addition to my small collection of memorabilia from my days in the army!
15 augustus 2025
Review zonder uitnodiging
Antwoord van Veteranstitch
Thanks so much, Frank! We’re glad our team could help you create exactly what you wanted. If you ever get a chance, we’d love to see a photo of your cap in action!
Buyer beware
After going to my bank to stop payment I finally got my hat. Like the the fit, the look but the custom stitching, text, was wrong. After the terrible time I had communicating with this company, who never answered my emails, I gave up.
2 september 2025
Review zonder uitnodiging
Antwoord van Veteranstitch
I’m very sorry to read about your experience. I want to be clear: we never leave our customers without support — every order has a support ticket and we always work to fix issues, even if there are delays in replies.
If your custom text came out wrong, I’d like to correct it for you. Could you please contact us again at support@veteranstitch.com
with your order number? I’ll personally review it and make sure you get the hat exactly as you ordered.
We appreciate you giving us a chance to make this right.
Hat order
There were some hiccups along the way with my order but overall very satisfied with the end results. Love the hat! I have to say Veteran Stitch has a very helpful and professional team. Thank you Veteran Stitch!
25 augustus 2025
Review zonder uitnodiging
Antwoord van Veteranstitch
Appreciate your patience, David — and we’re thrilled you love the final hat. Thanks for trusting us with your order!
Saw the ad and was skeptical but they…
Saw the ad and was skeptical but they came thru i love my new hat
21 augustus 2025
Review zonder uitnodiging
Antwoord van Veteranstitch
Thanks, Mark! We’re so happy to hear the new hat came thru for you. Wear it proudly!
Never received my order or refund
Never received my order or refund. Company is a ghost business for Chinese based operation.
25 augustus 2025
Review zonder uitnodiging
Antwoord van Veteranstitch
I’m really sorry to hear about your experience. Just to clarify, we’re not a ghost company and none of our products are made in China — all of our embroidery is done in Vietnam, then shipped through our Dallas, TX hub into USPS.
It sounds like your order ran into a shipping issue, and I want to get this fixed for you. Could you please contact us directly at support@veteranstitch.com
with your order number? I’ll personally review it and make sure you either receive your order or a proper resolution.
Thank you for bringing this to our attention.
Hat design
The design of the hat is what caught my attetion. Well madel
18 augustus 2025
Review zonder uitnodiging
Antwoord van Veteranstitch
Thank you, David — glad the design caught your eye! We’ll keep working to make sure every detail matches expectations even better.
I saw the ad on YouTube and to be…
I saw the ad on YouTube and to be honest I never order anything from there. So I took a chance clicked on the ad and it took me to the verterán stitch site. Ordering was very easy. I added what I wanted and made the purchase. But what impressed me is that I saw an error on my order. I sent an email and they responded immediately to make sure my order was correct. I was very happy with my purchase. The stitching is excellent. I will be looking at other items for further purchase.
12 augustus 2025
Review zonder uitnodiging
Antwoord van Veteranstitch
We appreciate your kind words, Jorge. Thank you for noticing our quick response on your order — we’ll be here for your next one anytime!
An absolute scam do not buy
An absolute scam do not buy, followed their directions they put patches on not embroidered into the hat! Hat was shipped in a paper mailer crushed when it got here. I repeat this is a scam! Veterans beware. They told me they would redo the hat, never heard from him again
1 augustus 2025
Review zonder uitnodiging
Antwoord van Veteranstitch
We’re sorry to hear about your experience, but we are not a scam — all our products are made to order and we always stand by them. If your hat arrived crushed or not as expected, please reach out again at support@veteranstitch.com
with your order number. We’ll make sure it’s fixed.
Bad quality of stitches
Bad quality of stitches, the hat itself is low quality and I received an additional hat that was not mine but belongs to another veteran. I wrote an email to return it and I never received any response from the company. No phone number to contact and the email for support doesn't have to many options. I do not recommend purchasing any items from this company.
7 augustus 2025
Review zonder uitnodiging
Antwoord van Veteranstitch
We’re very sorry to hear about your experience. Receiving the wrong item and not getting a reply is not acceptable, and we want to make this right. We respond to all support emails, but it’s possible your message didn’t reach us.
Please contact us again at support@veteranstitch.com
with your order number, and we’ll fix both the quality issue and the extra hat you received. We stand by our products and want to resolve this properly.
Poor quality …
Received my caps today and I am disappointed with the quality of the stitches. My retired cap have senior chief anchors and not master chief. My veteran cap have the wrong color anchors and they don't look like anchors. Very poor quality products.
20 augustus 2025
Review zonder uitnodiging
Antwoord van Veteranstitch
We’re very sorry to hear this. The wrong insignia and stitch quality are not acceptable, and this isn’t the standard we aim to deliver. If you can please contact us at support@veteranstitch.com
with your order number, we’ll arrange a proper remake with the correct anchors and improved stitching.
We stand by our work and want to make sure you receive caps you can wear with pride.
The hat is great
The hat is great, looks really good and on time.....
20 augustus 2025
Review zonder uitnodiging
Antwoord van Veteranstitch
Thanks, Terry! Great to know your hat looks good and arrived on time.
Garbage company
Garbage company, with garbage products do not loose you money to them
16 augustus 2025
Review zonder uitnodiging
Antwoord van Veteranstitch
We’re sorry you feel this way. We’re not a scam — every cap is custom-made and we always stand by our products. If there’s an issue with your order, please reach out to support@veteranstitch.com
with your details so we can fix it for you.
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