Veteranstitch Reviews 

96
TrustScore 3 uit 5

3,2

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

I ordered a hat and it was different from the one i ordered , told my bank and they put a hold on payment. Vince from Veterans stich sent me a text telling me if i called bank and took hold off hold h... Toon meer

Beoordeeld met 1 van de 5 sterren

1st issue, it took a very long time to arrive, 2nd issue, ive replaced my 82nd Airborne cap 2 times a year for the last 5 years and this is without a doubt the ugliest low budget cheap piece of garbag... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

All in all smooth. Grey area is in updated tracking info at VS’s site. Either USPS isn’t providing the updated status or the sites dB is not updating. My wife has USPS app but silly me didn’t check th... Toon meer

Beoordeeld met 5 van de 5 sterren

Good looking hat. A bit pricey for a retiree especially for an item made overseas. No issues with fit or quality as mentioned in some reviews. I would’ve preferred “Retired” rather than “Veteran” but... Toon meer

Bedrijfsgegevens

  1. Hoedenwinkel

Geschreven door het bedrijf

VeteranStitch is a veteran-owned company that sells embroidered hats with uniquely designed insignias honoring our military heroes. We're committed to providing high-quality products and excellent customer service, and we hope to bring pride and recognition into the lives of all who shop with us. Our mission is to make it easy for veterans to showcase their service through beautiful and inspiring designs. We want to help people embrace and celebrate their military journey, and we believe that our products can play a big role in accomplishing that goal. Thank you for considering us!


Contactgegevens

3,2

Gemiddeld

TrustScore 3 uit 5

96 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 23% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 maand

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3,2

Alle reviews

(96)

40 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 4 van de 5 sterren

The hat is great

The hat is great. The problem is they made it an officers hat by adding the scrambled eggs on the brim. I was enlisted.

15 augustus 2025
Review zonder uitnodiging
Logo Veteranstitch

Antwoord van Veteranstitch

Sorry about the mix-up on the scrambled eggs, Raymond. Thanks for still appreciating the hat overall — we’ll double-check those details better going forward.

Beoordeeld met 1 van de 5 sterren

Received the wrong color hat

Received the wrong color hat. I was in the Navy and was sent a red hat which everyone knows is a Marine color. Also, in the ad it shows receiving the hat in a box. Mine came in a plastic sack stuffed in my mail box. It was quite wrinkled.

11 augustus 2025
Review zonder uitnodiging
Logo Veteranstitch

Antwoord van Veteranstitch

We’re sorry about your experience. The wrong color should not have happened, and we’ll be glad to correct it. Please email us at support@veteranstitch.com
with your order number so we can send you the correct Navy hat.

As for packaging — we normally use protective mailers to keep shipping costs reasonable, but your hat should not have arrived wrinkled. We’ll make sure it’s fixed.

Beoordeeld met 5 van de 5 sterren

I received my new cover (hat) a few…

I received my new cover (hat) a few days ago and I am very happy with it! It is well made and fits very well! I was born a Marine on February 29, 1969 at MCRD San Diego! I will wear this cover proudly everyday!

5 augustus 2025
Review zonder uitnodiging
Logo Veteranstitch

Antwoord van Veteranstitch

Thank you, Robert! Your Marine pride inspires us. We’re honored to know you’ll be wearing your cover proudly every day.

Beoordeeld met 1 van de 5 sterren

Wrong color hat, VERY POOR customer Service

Wrong color hat was recieved. Vinci in Customer Service refuses to admit they made a mistake and just fix the problem. Countless emails going back and forth. I looked into the company, not sure the Veteran Owner Danny is a real guy. They do not publish their company structure anywhere and have multiple hat companies from the same address in Wyoming. Take your business elswhere!

30 juli 2025
Review zonder uitnodiging
Logo Veteranstitch

Antwoord van Veteranstitch

We’re sorry to hear about your experience. We never refuse to fix mistakes — every order issue is reviewed and corrected, whether it’s a wrong color or a stitching error. If your hat came in the wrong color, please contact us again at support@veteranstitch.com
with your order number so we can get the correct one to you.

For clarity: VeteranStitch is based in Wyoming with fulfillment through Dallas, TX. All embroidery is done in Vietnam, not China, and every cap is made to order.

We stand by our work and always aim to make things right for our customers.

Beoordeeld met 4 van de 5 sterren

keeping me informed .

keeping me informed all along the way.
Knowing when it should arrive.
Looks great

11 augustus 2025
Review zonder uitnodiging
Logo Veteranstitch

Antwoord van Veteranstitch

Thanks, William — glad we kept you informed and that the hat looks great!

Beoordeeld met 4 van de 5 sterren

FirstTimer

I went back and checked my order, and I am almost sure that I had ordered the hat in Navy Blue, and I was sent a RED one. Also, the order follow-up texts, emails, etc were appreciated but a bit over the top. Also, I got the message about the hat being on its way after I received the hat. Not a big deal, I will keep and wear the RED hat proudly, but check your records and see what you have!

7 augustus 2025
Review zonder uitnodiging
Logo Veteranstitch

Antwoord van Veteranstitch

Thank you, Kenneth. We’ll review our records to make sure color selections are clearer going forward. Appreciate your understanding and feedback!

Beoordeeld met 5 van de 5 sterren

Veteran Hat

Ordered a hat for my son who served in the Navy. He loved it. He said it was the best Veteran hat he ever saw.

1 augustus 2025
Review zonder uitnodiging
Logo Veteranstitch

Antwoord van Veteranstitch

That’s wonderful to hear, Donna! We’re honored your son loved the hat — please thank him for his service from all of us.

Beoordeeld met 5 van de 5 sterren

Worn With Pride!

Good looking hat. A bit pricey for a retiree especially for an item made overseas. No issues with fit or quality as mentioned in some reviews. I would’ve preferred “Retired” rather than “Veteran” but I do get a lot of “thank you for your service” comments when wearing it. Fits me well, no issues with comfort. Maybe consider a “summer” version because it gets hot due to the heavy material.

5 augustus 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Helps me show my love for our country

I figured it would take a few days for my custom hat to be made which it did. I really appreciated all the e-mail updates on where my hat was in the process. I wasn't left out of the time line. And my hat arrived 2 weeks early! I didn't expect my hat until early August, but it came in the mail 7/15/25.

26 juni 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

USMC 250th Anniversary Hat Discomfort

I ordered and received a USMC 250th anniversary hat with my name and rank embroidered on the side. I like the embroidery; the price was fine; and the delivery time was fine also; but the comfort is poor. There is not enough cushion in the front rim of the hat to compare to the front vertical seam and the embroidered logo on the inside. The logo and seam press against my forehead and cause discomfort. I have to use tissues for additional padding. I won't be buying another.

16 juli 2025
Review zonder uitnodiging
Logo Veteranstitch

Antwoord van Veteranstitch

Thank you for sharing your honest feedback. We’re glad you liked the embroidery, price, and delivery, but we’re very sorry the comfort didn’t meet your expectations. Your point about the padding and seam pressure is valuable — we’ll pass this along to our production team to see how we can improve the inner structure for future caps.

We appreciate you giving us a try and hope we can serve you better next time.

Beoordeeld met 5 van de 5 sterren

Good Value, Price and Options

While I was somewhat aware of the length of time from payment to actual delivery, I can't leave a negative review based upon my anticipation for this gift to a fellow veteran.
I received many updates on the progress from Danny and it was worthwhile for the wait when my veteran friend called to say that it was the best military, personalized apparel he has ever received!
The price, the value and the many choices to express one's patriotism made it all worth the wait. Thank You.

5 juli 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Poor workmanship in embroidery and cheap hats

I waited several weeks for two hats and received emails stating that it was taking longer to "ensure quality ". I got the hats, and they were poor quality, crooked logos with poor embroidery. the hats were cheap in nature as well. Spending $30 a hat and getting what was sent was disappointing. I sent an email, also got on your Facebook page and received nothing. I asked to have my money returned and take these hats back but of course there has been no response.

2 juli 2025
Review zonder uitnodiging
Logo Veteranstitch

Antwoord van Veteranstitch

We’re very sorry to hear about this experience. Crooked embroidery and poor-quality hats are not acceptable, and waiting weeks only to be disappointed isn’t what we want for our customers.

We do respond to all support messages, so if you didn’t hear back it may not have reached us. Please contact us again at support@veteranstitch.com
with your order number, and we’ll work on a proper solution for you.

We stand by our products and don’t want to leave any veteran dissatisfied.

Beoordeeld met 3 van de 5 sterren

The hat is great looking

The hat is great looking. Good design. But, the front center stitched seam is so big and high it left a red spot on my forehead after just an hour of wearing it. I'm having to make my own sweatband inside the front of the hat to pad the seam so that I can wear it.

4 juli 2025
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Satisfied with purchase

Took a little longer than what I had expected. The hat arrived when still getting e-mails that it "was on the way soon" The hat is of good quality, the stitching seems OK. Overall I've gotten good feedback from others. I'm happy with the purchase.

5 juni 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I love the design but the hat fails…

I love the design but the hat fails miserably. It looks more like a farmers hat than a baseball cap. The two stiff front panels are too flat off of the brim and have a collapsing fold on each side down just above the brim. The four back panels are exceedingly crumpled. Money wasted. I will not be wearing this hat or ordering anything else from Veteranstitch.

25 mei 2025
Review zonder uitnodiging
Logo Veteranstitch

Antwoord van Veteranstitch

We’re sorry to hear you were disappointed with the fit and structure of the cap. The design is meant to sit as a classic structured cap, but it sounds like the form didn’t hold up in your case — and that’s not the experience we want anyone to have.

If you reach out to us at support@veteranstitch.com
with your order number, we can look into a better-fitting option for you. We appreciate your feedback, and it helps us work on improving both the cap structure and customer experience.

Beoordeeld met 2 van de 5 sterren

Follow up

I have been contacted by Danny and Vinni, both say they want to make it right but have not reached back out to rectify the situation. They make it sound like I'm asking for a lot. All of asked is for the hats I have to be remade like the pictures of the demos you promote. Both my hats have issues with alignment and centering. I supplied photos and still no one has taken care of this for me. Im not happy with mainly the Red had I received. The black one is OK. Not great. I get told that I am not buying 150 dollar hats. No I'm not. Nor would I.. would like to share my expectations to be minimum of what you demo. I was impressed in the beginning with the level of communication. Now that I'm trying to get it fixed there is not that same level of communication. Sad because while I'm not buying 150 dollar hats that I work hard for my money and had expectations of what I spend it on. I would gladly send these hats back for a refund or you as a company step up and take care of me as a customer. Hope you had a great memorial day. God Bless

19 mei 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

If I could give you a lower star score…

If I could give you a lower star score it would be -20
The hats I got look like crap the EGA is the worse embroidery work I’ve seen!
I mean absolutely unacceptable!
If communicated with you about the quality of your cheap product got very little response.
Don’t waste your money or your time with anything they offer!
I am sure you are not a licensed to even use the EGA!

19 mei 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Poor quality …

Stitching was so small you have to walk within a foot to read it and the quality of the cap/hat itself is poor at best.....just plain terrible

5 mei 2025
Review zonder uitnodiging
Logo Veteranstitch

Antwoord van Veteranstitch

We’re really sorry to hear that the cap didn’t meet your expectations — that’s definitely not the experience we want for any of our customers.

Our goal is to provide meaningful, quality gear that honors service — and clearly, we missed the mark for you this time. We appreciate your honest feedback and will be reviewing this design detail carefully.

If you're open to it, please reach out to us at support@veteranstitch.com — we’d love the chance to make things right. 🇺🇸

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