MAX PET SUPPLIES PTY LTD Reviews 

I ordered the tick treatment for my cats on 18/11/2025, but so far today 1/12/2025, nothing has been received.
I've tried to contact the support team, and they claimed the delay issue first. I asked for the tracking no. and they said they used mail service, so no tracking no., which is really ridiculous, like what merchant will use letter mail service to ship the boxes. I also checked with AU post, only 3-5 business days for mail service and there is no way as what they said.
Everyone Has to avoid this company, and I am trying to dispute my money back.

Have used them on and off for yrs, but last 6mth or so service isn't like it used to be &after yesterday's episode l will never use them again.
Was in hospital, they sent invoice for payment of my regular automatic delivery THREE TIMES IN HALF AN HOUR . I went to pay it first thing this morning and they'd cancelled the invoice!! When asked why.... was told because of my email last night which only said " you only have to ask me once, NOT 3 times in half hour"!!!
Found item at better price elsewhere.

Terrible customer service! Ordered and paid for tick treatment 28/09/25 still hasn’t arrived 30/10/25. Called several times only to be told it’s in the post with no tracking. Please be wary and suggest ordering elsewhere if you want to actually receive your items.

I ordered some tick treatment for my dogs coasting 238 dollars and paid for Express post $12 . 7 days have passed and no sight of my order, Vet supply don't seem to be very worried about it saying it will turn up. Tracking has stopped and now no Tick treatment and out of pocket $238 dollars. I'll never buy off this company again and I will definitely not recommend them to anyone. FIND MY ORDER OR GIVE MY MONEY BACK!

06/09/2025. Ordered my purchase. 12 days s later nothing. Tried to contact them nothing. False phone number. Not responding to emails. Scam alert for sure. $145 down the tubes.

Poor Service
Ordered worming tablets on 13/8/25 ............. still waiting. Sent an email eventually got a response stating 3-10 days for delivery, I've been waiting 12 days. Followed up with a phone call, still got the standard response of 3-10 days, apparently I need to keep an eye on my mailbox. What I'd like to keep my on eye is the tracking, oh that's right there isn't any. Without a shadow of a doubt, the worst company to deal with. Don't bother trying to save a few dollars. They are absolutely useless, I'd give minus 5 stars if I could. Oh and I still haven't received my worming tablets and it's now 15 days.

Excellent service! I ordered worm stuff for my cat and dog on the 16th of August, received an email on the 19th saying items were shipped and received today 26th in WA. Happy customer!

Over a week past, phone calls and email, worried whole time... not worth worrying for discount.

I ordered some products for my dog. I found it unusual that no tracking information was supplied when my order shipped, only advise that I should wait a minimum of 10 business days before contacting them regarding late orders. I found this quite odd based on all the other online shopping I do. Regardless I have them the benefit of doubt.

After waiting a bit over the 10 business day minimum I contacted them to see if they could help and was told to wait another week and they guaranteed it would arrive. Waited the extra week and still no delivery so I contacted them confirming I did not arrive and given it had been nearly 4 weeks by that point I just requested a refund, I had already had to buy the goods from elsewhere as it was medication my dog was now overdue to take.

I would have been fine to leave it at that, I work in logistics I know parcels get lost from time to time however I have now been called 3 or 4 times and had multiple emails in the weeks past checking to see if the parcel has arrived yet so they can charge me again for the goods. Pestering your customers like that is not a good look! Take the ~$100 loss up with whoever does your parcel delivery if it’s such a big deal. Will not be shopping with them again.

Processing time was extremely slow.
I realised when I got the "order has been sent" that I had an old delivery address, My fault.
Contacted vetsupply.com.au Too bad, if the order came back to them they would resend it.
No tracking number, found out tonight, they do not have one as they are using Aust Post as my so I can not even contact them.
Well I ordered this on the 1st July. Email sent to me stating .order will arrive around the 17th July. I was told my $93.89 has been sent in an envelope through the mail and guess what, the shipping partner (Aust Post) t01hat there are substantial delays in the deliveries in some regions due to staff shortage

I purchased PAW By Blackmores Wellness And Vitality Multi Vitamin For Dogs 300g from Vet Supply, they are advertised on their site as ‘highly palatable’ however they smell terrible and my Papillon wouldn’t eat a single supplement. Vet Supply refused to refund the product despite their site advertising a 100% customer satisfaction guarantee, they told me to contact the manufacturer.

Placed an order for Bravecto Spot-On Treatment for my dogs totalling over $85. 2 weeks has passed and I have not recieved the item nor was I sent any tracking information. I subsequently emailed VetSupply asking for tracking information and this was their initial generic reply "Please note, we have been notified by our shipping partner that there are substantial delays in the deliveries in some regions due to staff shortages. We request you to allow some additional working days for the delivery." I then asked once again for the tracking details to subsequently then receive this reply "To offer free shipping, we ship the orders through Australia Post letter mail service in a satchel. Hence, we do not have a tracking number available for such parcels." So in effect they are stating that they used Australia Post's untraceable letter mail service which is intended for LETTERS not products costing over $85 and after 2 weeks I still have not recieved the item (which my dogs are now overdue for) and I have no way of tracking the parcel to find out where it is. Stay away from this dodgy business!

Ordered over a month ago, got very excuse under the sun and then told to go to the post office to find our order....guess what no tracking number and no record of any parcels being sent to me from them!
I would avoid this business if I was you

Two and a half weeks and they can’t tell me where my order is.

DO NOT BUY FROM THIS COMPANY. I PAID $400 FOR TABLETS THAT EXPIRE IN UNDER 3 MONTHS WHEN ONLINE IT STATED DECEMBER 2025, I CALLED UP WHEN I PICKED UP THE ITEM FROM MY PO BOX AND WAS TOLD TO SEND A EMAIL WITH A PHOTO AND THATS WHAT I DID. THEY ARE NOW CLAIMING ITS NOT THERE ITEMS. ARE YOU KIDDING ME! SCAMMERS. $400 IM GOING TO START A CLAIM

COMPETITIVELY PRICED. Ease of sourcing required products. Past experience, products delivered in a timely manner. Would recommend this site to others.

it so easy to use your site plus your pricing is acceptable

Always very happy with Vet Supply, the only company I would recommend to purchase dog worming preparations from, pricing excellent.

Great price!!! Fast shipping. Such a great company.