I have 2 new kittens - Mischief and Mayhem - and I needed to set up Pet insurance for them both. Vanessa was super friendly and very helpful. Also very patient, clearly explaining to me all my options... Toon meer
Bedrijf heeft geantwoord
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Absolutely amazing I had Joanne call me today and she was amazing despite the troubles she faced she called me to say she would call me back to finish my pet insurance! Amazing! Very good prices would... Toon meer
Bedrijf heeft geantwoord
Really pleasant, helpful , knowledgeable young man , Harry who guided me through the process. Lovely manners and the ability to listen to me. Would hope all of your staff were like him
Vanessa was utterly fabulous.She fully explained at each point and made sure we were understanding exactly what she was saying. We were able to ask any questions, that were answered fully. Vanessa is... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Winner of Financial Services Company of the Year at the British Business Awards 2025. We only offer lifetime pet insurance and work with a network of trusted vets all around the UK. Visit www.vetsure.com for more info!
Geschreven door het bedrijf
Contactgegevens
1st Floor, Helios Court, 1 Bishop Square, AL10 9NE, Hatfield, Verenigd Koninkrijk
- 0800 050 2022
- info@vetsure.com
- vetsure.com
4,9
Uitstekend
1K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
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Great product with loads of the options…
Great product with loads of the options like that it comes through vets - makes life easier.
27 mei 2026
Antwoord van Vetsure Pet Insurance
Hi Anna,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Jodie and Joanne Where able to help you. We’ll be sure to pass on your kind feedback to them.
Thanks again for choosing us, we’re so pleased to be part of Poppy, Shadow, Bosco and Diego's journey.
Kind regards,
Lee and The Vetsure Team
Perfect professional and very helpful
Perfect professional and very helpful. Special thank you to Monica who took time to run through all the. Options for my little one and make sure I got the right policy. 😊
27 mei 2026
Antwoord van Vetsure Pet Insurance
Hi Donna,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Monica was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of George and Morgana's journey.
Kind regards,
Lee and The Vetsure Team
The young lady on the phone
The young lady on the phone, she was lovely very informative and very knowledgeable.
26 mei 2026
Antwoord van Vetsure Pet Insurance
Hi Alison,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Monica was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Phyllis and Olive's journey.
Kind regards,
Lee and The Vetsure Team
Antwoord van Vetsure Pet Insurance
Hi Stephen,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Kenzie was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Lilly's journey.
Kind regards,
Lee and The Vetsure Team
Reasonably priced and easy to get a…
Reasonably priced and easy to get a quoteand sign up. Recommended by my local vet so that's good enough for me.
26 mei 2026
Antwoord van Vetsure Pet Insurance
Hi Annette,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of Chaos and Bane's journey.
Kind regards,
Lee and The Vetsure Team
Great customer service
Great customer service. Personal touches by staff, listened to my needs, answered my queries and made me a really good offer for multi pet insurance.
15 mei 2026
Antwoord van Vetsure Pet Insurance
Hi Dawn,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Joanne and Jake where able to help you. We’ll be sure to pass on your kind feedback to them.
Thanks again for choosing us, we’re so pleased to be part of Ace, Luna and Raya's journey.
Kind regards,
Lee and The Vetsure Team
Easy to sort out think i may have…
Easy to sort out think i may have missed out on 5 weeks free looking at an e mail i received but i'd already sorted it!
26 mei 2026
Antwoord van Vetsure Pet Insurance
Hi Karen,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Kind regards,
Lee and The Vetsure Team
Your call handler made this experience…
Your call handler made this experience great. She was warm, friendly, extremely knowledgeable about the Health Plan product and made the experience very personal - rare in today’s busy market. Explanations were crystal clear, questions answered and she was also a good listener. Happy to provide me with an insurance quote on request and again able to answer questions about the product and be honest about the scope of the plan. I did not feel pushed or rushed. I felt supported, valued and guided.
19 mei 2026
Antwoord van Vetsure Pet Insurance
Hi Debbie,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Vanessa was able to help you. We’ll be sure to pass on your kind feedback to her.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Kind regards,
Lee and The Vetsure Team
I use Vetsure for all my cats
I use Vetsure for all my cats, and the service has always been amazing. The staff are understanding, polite and freindly and claims are dealt with swiftly.
18 maart 2026
Review zonder uitnodiging
Antwoord van Vetsure Pet Insurance
Hi Jade,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure. We’ll be sure to pass on your kind feedback to the team.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Kind regards,
Lee and The Vetsure Team
So professional and helpful
Spoke to Vanessa multiple times bless her we arranged a call but due to a series of events I wasn't able to take her call on a couple of occasions 2e finally managed to have the call and she was outstanding professional and wonderfully helpful and kind would 100 percent recommend to anyone thank you Vanessa!!
20 mei 2026
Antwoord van Vetsure Pet Insurance
Hi Helen,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Vanessa was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Husker's journey.
Kind regards,
Lee and The Vetsure Team
Rang to enquire about a quote…
Rang to enquire about a quote ...absolutley thorough service ...Great customer service ...so helpful nothing too much trouble ...explained things and took the time to go over any thing I didn't understand ...absolutley would recommend vetsure pet insurance ....spoke to ally ...absolutley brilliant !! ...thankyou!!
20 mei 2026
Antwoord van Vetsure Pet Insurance
Hi Amanda,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Ally was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Teddy's journey.
Kind regards,
Lee and The Vetsure Team
I would not recommend taking insurance…
I would not recommend taking insurance with this company. Firstly I paid £36 a month for two cats and was told it would include being sent monthly flea and worm treatments that never happened. I contacted them twice directly and twice via my vets who tried to sort it but said there was a computer error.it was never sorted. Now I have cancelled they say they need 30 days notice!
18 mei 2026
Review zonder uitnodiging
Antwoord van Vetsure Pet Insurance
Hi Liz,
We’re very sorry to hear about your experience with your vet’s pet health plan, administered by Vetsure.
Thank you for taking the time to share your feedback. We really appreciate you bringing this to our attention and if you ever wish to discuss your experience further our team is available on 0800 050 2022.
Kind Regards,
Juan and The Vetsure Team
New customer
New customer , member of staff who dealt with the policy for Mable , was polite and informative.
11 mei 2026
Antwoord van Vetsure Pet Insurance
Hi Susan,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Tommy was able to help you. We’ll be sure to pass on your kind feedback to him.
Thanks again for choosing us. We’re so pleased to be part of Mabel’s journey.
Kind regards,
Lee and The Vetsure Team
The lady who answered the call was very…
The lady who answered the call was very helpful and clear regarding costs etc
11 mei 2026
Antwoord van Vetsure Pet Insurance
Hi Kathryn,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Jodie was able to help you set up your policy. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Mitzi's journey.
Kind regards,
Lee and The Vetsure Team
Antwoord van Vetsure Pet Insurance
Hi Graham,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Jake was able to help you. We’ll be sure to pass on your kind feedback to him.
Thanks again for choosing us. We’re so pleased to be part of Luna, Betty, Hally and Kesha’s journey.
Kind regards,
Lee and The Vetsure Team
Easy & straightforward 👍
11 mei 2026
Antwoord van Vetsure Pet Insurance
Hi Sheena,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Kind regards,
Lee and The Vetsure Team
Very helpfull
2 maart 2026
Antwoord van Vetsure Pet Insurance
Hi Beverley,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had such a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us.
Kind regards,
Lee and The Vetsure Team
Pleasant interaction on phone by me…
Pleasant interaction on phone by me explaining my pets requirements which were fully met. Thank you.
7 mei 2026
Antwoord van Vetsure Pet Insurance
Hi Andy,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Joanne was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Mollie's journey.
Kind regards,
Lee and The Vetsure Team
Really helpful polite and cheaper than…
Really helpful polite and cheaper than other company’s
14 mei 2026
Antwoord van Vetsure Pet Insurance
Hi Donna,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Joanne was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Louis and Bella's journey.
Kind regards,
Lee and The Vetsure Team
Joanne responded by phone to an online…
Joanne responded by phone to an online investigation I had made. Her attitude was a mixture of friendly and professional. She was well aware of her legal obligations but was also able to communicate in a more informal manner. I posed many questions and made many comments but she was determined to get to the important point- a decision. Well done Joanne.
13 mei 2026
Antwoord van Vetsure Pet Insurance
Hi David,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Joanne was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Buzz's journey.
Kind regards,
Lee and The Vetsure Team
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