I have 2 new kittens - Mischief and Mayhem - and I needed to set up Pet insurance for them both. Vanessa was super friendly and very helpful. Also very patient, clearly explaining to me all my options... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Absolutely amazing I had Joanne call me today and she was amazing despite the troubles she faced she called me to say she would call me back to finish my pet insurance! Amazing! Very good prices would... Toon meer
Bedrijf heeft geantwoord
Really pleasant, helpful , knowledgeable young man , Harry who guided me through the process. Lovely manners and the ability to listen to me. Would hope all of your staff were like him
Vanessa was utterly fabulous.She fully explained at each point and made sure we were understanding exactly what she was saying. We were able to ask any questions, that were answered fully. Vanessa is... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Winner of Financial Services Company of the Year at the British Business Awards 2025. We only offer lifetime pet insurance and work with a network of trusted vets all around the UK. Visit www.vetsure.com for more info!
Geschreven door het bedrijf
Contactgegevens
1st Floor, Helios Court, 1 Bishop Square, AL10 9NE, Hatfield, Verenigd Koninkrijk
- 0800 050 2022
- info@vetsure.com
- vetsure.com
4,9
Uitstekend
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Company you can trust to help you.
Always ready to answer queries on th phone. Clearly show costs of bills such as excess for old dog and other things you cannot claim for. My dog at 12 has various problems for some months. Each claim has been dealt with in around 24 hours and money paid into my account. Only dowside is that they are a little expensive but sometimes it is worth it if you have found a company you can trust.
18 mei 2026
Review zonder uitnodiging
Antwoord van Vetsure Pet Insurance
Hi Sue,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure. We’ll be sure to pass on your kind feedback to the team.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Kind regards,
Lee and The Vetsure Team
Thank you
I have found the staff at Vetsure to be professional but friendly and helpful, nothing is to much trouble and they were very reassuring when I got confused.
8 juni 2026
Review zonder uitnodiging
Antwoord van Vetsure Pet Insurance
Hi Sue,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure. We’ll be sure to pass on your kind feedback to the team.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Kind regards,
Lee and The Vetsure Team
Excellent website easy to navigate.
Excellent website easy to navigate.
Looking forward to being part of Vetsure.
8 juni 2026
Antwoord van Vetsure Pet Insurance
Hi Joanna,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of Timmy and Tally's journey.
Kind regards,
Lee and The Vetsure Team
Great to talk to on the phone so
Great to talk to on the phone so. I will fully recommend you to my friends and anyone else I know who needs a great insurance for pets so thank you for all your help
8 juni 2026
Antwoord van Vetsure Pet Insurance
Hi Philip,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Monica was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Misty and Nico's journey.
Kind regards,
Lee and The Vetsure Team
Amazing!
Amazing!! couldn't of been more helpful. the lady i spoke to was wonderful, would highly recommend. the Customer service was 100000/10
8 juni 2026
Antwoord van Vetsure Pet Insurance
Hi Elle,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Ally was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Norris's journey.
Kind regards,
Lee and The Vetsure Team
Good insurance
Got this insurance from Donaldsons the vets it seems a good one but only bought it 2 wks ago
8 juni 2026
Antwoord van Vetsure Pet Insurance
Hi John,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Harriet was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Patch's journey.
Kind regards,
Lee and The Vetsure Team
Did a quote online and vetsure rang me…
Did a quote online and vetsure rang me within 48hour to go through my quote if I was interested in purchasing (which i was) advisor was really friendly answered my questions to best of his knowledge and had an overall nice calm manner, hopefully in the future I have no problems if needed
26 mei 2026
Antwoord van Vetsure Pet Insurance
Hi Kyra,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Jake was able to help you. We’ll be sure to pass on your kind feedback to him.
Thanks again for choosing us, we’re so pleased to be part of Tilly and Lola's journey.
Kind regards,
Lee and The Vetsure Team
Very positive experience
I called Vetsure to insure my cat, so everything was done on the telephone, such as choosing an suitable plan, setting up an account etc. I asked a few questions, and they provided very substantive answers.
19 mei 2026
Antwoord van Vetsure Pet Insurance
Hi Elena,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Vanessa was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Milly's journey.
Kind regards,
Lee and The Vetsure Team
Great customer service informative and…
Great customer service informative and helpful to ensure we have the right policy for our needs
3 juni 2026
Antwoord van Vetsure Pet Insurance
Hi Samantha,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Joanne was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Daisy's journey.
Kind regards,
Lee and The Vetsure Team
Antwoord van Vetsure Pet Insurance
Hi Susan,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Jodie was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Squirt and Tinkerbelle's journey.
Kind regards,
Lee and The Vetsure Team
Friendly staff
Friendly staff. Clear explanations of different levels of insurance - going through each one & what they cost. No pressure selling just a well informed choice.
26 mei 2026
Antwoord van Vetsure Pet Insurance
Hi Linda,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Vanessa was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Willow's journey.
Kind regards,
Lee and The Vetsure Team
Lovely company
Easy to sign up my two dogs, lovely helpful lady on phone who clearly loved dogs
2 juni 2026
Antwoord van Vetsure Pet Insurance
Hi Karen,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Ally was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Hagrid and Barney's journey.
Kind regards,
Lee and The Vetsure Team
Antwoord van Vetsure Pet Insurance
Hi Sophie,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of Ziggy Pollard's journey.
Kind regards,
Lee and The Vetsure Team
Easy to deal with.
26 mei 2026
Antwoord van Vetsure Pet Insurance
Hi Richard,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of Rocket's journey.
Kind regards,
Lee and The Vetsure Team
Antwoord van Vetsure Pet Insurance
Hi Jeremy,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of Simba and Luna's journey.
Kind regards,
Lee and The Vetsure Team
Agent was great
19 mei 2026
Antwoord van Vetsure Pet Insurance
Hi Jackie,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Jake was able to help you. We’ll be sure to pass on your kind feedback to him.
Thanks again for choosing us, we’re so pleased to be part of Luna and Camille's journey.
Kind regards,
Lee and The Vetsure Team
Kind and helpful
Kind and helpful, explained everything clearly and made it a smooth process to set up.
Highly recommend.
29 mei 2026
Antwoord van Vetsure Pet Insurance
Hi Lisa,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Joanne was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Brian's journey.
Kind regards,
Lee and The Vetsure Team
Lovely people to deal with
Lovely people to deal with. Polite and explained everything easily
28 mei 2026
Antwoord van Vetsure Pet Insurance
Hi Shane,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Joanne was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Rex's journey.
Kind regards,
Lee and The Vetsure Team
Antwoord van Vetsure Pet Insurance
Hi Kerry,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Joanne was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Corrie's journey.
Kind regards,
Lee and The Vetsure Team
Joanne assisted me with my pet policy…
Joanne assisted me with my pet policy renewal and took the time to talk me through all the options to ensure that we got the best balance between cost and cover. A great ambassador for VetSure.
28 mei 2026
Antwoord van Vetsure Pet Insurance
Hi Marcus,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Joanne was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Bodie's journey.
Kind regards,
Lee and The Vetsure Team
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