I have 2 new kittens - Mischief and Mayhem - and I needed to set up Pet insurance for them both. Vanessa was super friendly and very helpful. Also very patient, clearly explaining to me all my options... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Absolutely amazing I had Joanne call me today and she was amazing despite the troubles she faced she called me to say she would call me back to finish my pet insurance! Amazing! Very good prices would... Toon meer
Bedrijf heeft geantwoord
Really pleasant, helpful , knowledgeable young man , Harry who guided me through the process. Lovely manners and the ability to listen to me. Would hope all of your staff were like him
Vanessa was utterly fabulous.She fully explained at each point and made sure we were understanding exactly what she was saying. We were able to ask any questions, that were answered fully. Vanessa is... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Winner of Financial Services Company of the Year at the British Business Awards 2025. We only offer lifetime pet insurance and work with a network of trusted vets all around the UK. Visit www.vetsure.com for more info!
Geschreven door het bedrijf
Contactgegevens
1st Floor, Helios Court, 1 Bishop Square, AL10 9NE, Hatfield, Verenigd Koninkrijk
- 0800 050 2022
- info@vetsure.com
- vetsure.com
4,9
Uitstekend
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Spoke to Monica today to set up health…
Spoke to Monica today to set up health plan and pet insurance for my Labrador Kasey. Monica was totally professional, knowledgeable and above all friendly, a truly great experience. Monica is a definite asset to the Vetsure group.
18 juni 2026
Antwoord van Vetsure Pet Insurance
Hi Brian,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Monica was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Kasey's journey.
Kind regards,
Lee and The Vetsure Team
Antwoord van Vetsure Pet Insurance
Hi Carol,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Ally was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Smudge and Honey's journey.
Kind regards,
Lee and The Vetsure Team
Excellent
Everything was explained so well, no hard sell and Vanessa was so nice and helpful.
17 juni 2026
Antwoord van Vetsure Pet Insurance
Hi Pauline,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Vanessa was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Spot's journey.
Kind regards,
Lee and The Vetsure Team
Antwoord van Vetsure Pet Insurance
Hi Errol,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure. We’ll be sure to pass on your kind feedback to the team.
Thanks again for choosing us, we’re so pleased to be part of Yoda's journey.
Kind regards,
Lee and The Vetsure Team
Very professional
Very polite, professional and helpful. On the phone advised me clearly and the adviser was a joy to communicate with. I would highly recommend.
8 juni 2026
Antwoord van Vetsure Pet Insurance
Hi Donna,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Joanne and Hilary where able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Finley's journey.
Kind regards,
Lee and The Vetsure Team
Helpful
Unfortunately I can't remember the ladies name, she was very helpful and explained everything to me. I would recommend to others
8 juni 2026
Antwoord van Vetsure Pet Insurance
Hi Tracey,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Vanessa was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Teddy's journey.
Kind regards,
Lee and The Vetsure Team
Antwoord van Vetsure Pet Insurance
Hi Emma,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure. We’ll be sure to pass on your kind feedback to the team.
Thanks again for choosing us, we’re so pleased to be part of Cookie's journey.
Kind regards,
Lee and The Vetsure Team
Antwoord van Vetsure Pet Insurance
Hi Gary,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure. We’ll be sure to pass on your kind feedback to the team.
Thanks again for choosing us, we’re so pleased to be part of Eddie's journey.
Kind regards,
Lee and The Vetsure Team
on the phone they say it all sounds…
on the phone they say it all sounds fine but then you get an email that it’s been declined
26 mei 2026
Antwoord van Vetsure Pet Insurance
Hi Lucy,
Thank you for taking the time to share your feedback. We're sorry to hear that you're disappointed with the outcome of your claim, and we appreciate how upsetting this can be, particularly during what is often a stressful time.
While we always strive to support our customers wherever possible, we must assess claims in line with the terms and conditions of the policy. Unfortunately, this means there are occasions where we are unable to provide cover.
We understand that you do not wish to discuss your claim further. However, if you have any questions or if there's anything else we can help with, please don't hesitate to get in touch with us directly.
Kind regards,
Lee and the Vetsure Team
Very clear and knowledgeable CS rep who helped me
Iseult. is a very competent and helpful person. She was very precise in answering my questions, regarding renewing Julio's policy.
Eloquent and clear voice who clearly enjoys her role, this comes through on the way she speaks and responds. Thank you, Iseult
11 juni 2026
Antwoord van Vetsure Pet Insurance
Hi David,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Iseult was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Julio The Hoon's journey.
Kind regards,
Lee and The Vetsure Team
Super quick and helpful
9 juni 2026
Antwoord van Vetsure Pet Insurance
Hi Jenna,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Joanne was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Pink Paws and Baby Bean's journey.
Kind regards,
Lee and The Vetsure Team
I did a quote online and within a…
I did a quote online and within a couple of hours I got a call from Vanessa...to start with I wasn't sure this was the right insurance for my cat but Vanessa was very knowledgeable and and answered all my questions. Very lovely lady. Thank you.
10 juni 2026
Review zonder uitnodiging
Antwoord van Vetsure Pet Insurance
Hi,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Vanessa was able to help you. We’ll be sure to pass on your kind feedback to her.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Kind regards,
Lee and The Vetsure Team
GREAT SERVICE
I went to Vetsure after they were recommended to me. They were so helpful and very straightforward with their help. It was also a nice touch that they referred to my dog by name. Very impressed with the service I received.
3 juni 2026
Antwoord van Vetsure Pet Insurance
Hi Keith,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Kenzie was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Petal's journey.
Kind regards,
Lee and The Vetsure Team
Always a good experience we have had…
Always a good experience we have had both our dogs insured with vetsure and every time has been brilliant it’s never good taking your dog to the vet when they are not well so taking away the financial worries is great less to stress about
28 mei 2026
Review zonder uitnodiging
Antwoord van Vetsure Pet Insurance
Hi Chris,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure. We’ll be sure to pass on your kind feedback to the team.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Kind regards,
Lee and The Vetsure Team
Spoke on the telephone to arrange cover…
Spoke on the telephone to arrange cover and everything was explained in detail
8 juni 2026
Antwoord van Vetsure Pet Insurance
Hi Carrie,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Abigail was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Ozzy and Milo's journey.
Kind regards,
Lee and The Vetsure Team
Was very good
8 juni 2026
Antwoord van Vetsure Pet Insurance
Hi Paul,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Harriet was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Boo's journey.
Kind regards,
Lee and The Vetsure Team
Professional, efficient and friendly Customer Service Team
Professional, efficient and friendly Customer Service Team. Communications are always dealt with speedily. Having submitted multiple claims, I continue to be impressed (and relieved) at how quick they review and settle direct, minimising stress and anxiety. Very understanding and empathetic.
26 mei 2026
Review zonder uitnodiging
Antwoord van Vetsure Pet Insurance
Hi Julie,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure. We’ll be sure to pass on your kind feedback to the team.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Kind regards,
Lee and The Vetsure Team
Antwoord van Vetsure Pet Insurance
Hi David,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure. We’ll be sure to pass on your kind feedback to the team.
Thanks again for choosing us, we’re so pleased to be part of Bailee's journey.
Kind regards,
Lee and The Vetsure Team
Vetsure have been there when I needed…
Vetsure have always been there when I needed them most, and sent lovely thoughtful condolences with beautiful wildflower seeds, thank you 😊
8 juni 2026
Antwoord van Vetsure Pet Insurance
Hi Naomi,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure. We’ll be sure to pass on your kind feedback to the team.
Thanks again for choosing us, we’re so pleased to be part of Tigger's journey.
Kind regards,
Lee and The Vetsure Team
No stress when making a claim
Vetsure were very quick at dealing with my claim when my cat became unwell. Between the vets and the vetsure team I was kept updated with how my claim was going. Thank you!
25 april 2026
Review zonder uitnodiging
Antwoord van Vetsure Pet Insurance
Hi Kirsty,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure. We’ll be sure to pass on your kind feedback to the team.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Kind regards,
Lee and The Vetsure Team
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