I have 2 new kittens - Mischief and Mayhem - and I needed to set up Pet insurance for them both. Vanessa was super friendly and very helpful. Also very patient, clearly explaining to me all my options... Toon meer
Bedrijf heeft geantwoord
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Absolutely amazing I had Joanne call me today and she was amazing despite the troubles she faced she called me to say she would call me back to finish my pet insurance! Amazing! Very good prices would... Toon meer
Bedrijf heeft geantwoord
Really pleasant, helpful , knowledgeable young man , Harry who guided me through the process. Lovely manners and the ability to listen to me. Would hope all of your staff were like him
Vanessa was utterly fabulous.She fully explained at each point and made sure we were understanding exactly what she was saying. We were able to ask any questions, that were answered fully. Vanessa is... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Winner of Financial Services Company of the Year at the British Business Awards 2025. We only offer lifetime pet insurance and work with a network of trusted vets all around the UK. Visit www.vetsure.com for more info!
Geschreven door het bedrijf
Contactgegevens
1st Floor, Helios Court, 1 Bishop Square, AL10 9NE, Hatfield, Verenigd Koninkrijk
- 0800 050 2022
- info@vetsure.com
- vetsure.com
4,9
Uitstekend
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Excellent customer service when…
Excellent customer service when considering purchasing pet insurance. The call was promptly picked up and Monica was professional with a friendly approach. Monica had a very good knowledge of Vetsure’s products and answered all my questions which resulted in purchasing pet insurance.
6 juli 2026
Antwoord van Vetsure Pet Insurance
Hi Judith,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Monica was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Betty Boothroyd & Tigger GT's journey.
Kind regards,
Lee and The Vetsure Team
Good price and very friendly service…
Good price and very friendly service from customer services when I had to make an amendment
6 juli 2026
Antwoord van Vetsure Pet Insurance
Hi Alan,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Vanessa & Kenzie were able to help you. We’ll be sure to pass on your kind feedback to them.
Thanks again for choosing us, we’re so pleased to be part of Scruff's journey.
Kind regards,
Lee and The Vetsure Team
Took pet insurance out for my dog
Took pet insurance out for my dog. Lovely man explained everything
6 juli 2026
Antwoord van Vetsure Pet Insurance
Hi Jayne,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Jake was able to help you. We’ll be sure to pass on your kind feedback to him.
Thanks again for choosing us, we’re so pleased to be part of Lucy's journey.
Kind regards,
Lee and The Vetsure Team
Great care and attention
Felt really well looked after by Vanessa and was very grateful for the human touch.
3 juli 2026
Antwoord van Vetsure Pet Insurance
Hi Pip,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Vanessa was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Pinky's journey.
Kind regards,
Lee and The Vetsure Team
Ally was brilliant 😊
Ally was brilliant 😊
She went through all the insurance options clearly and answered any questions I had thoroughly and made sure I had the right policy tailored to my dogs needs.
3 juli 2026
Antwoord van Vetsure Pet Insurance
Hi Angus,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Ally was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Mr Morris's journey.
Kind regards,
Lee and The Vetsure Team
Antwoord van Vetsure Pet Insurance
Hi Nathan,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Ally was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Willow and Loki's journey.
Kind regards,
Lee and The Vetsure Team
Friendly and helpful staff.
30 juni 2026
Antwoord van Vetsure Pet Insurance
Hi Sailesh,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Kenzie was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Duke and Roscoe's journey.
Kind regards,
Lee and The Vetsure Team
Antwoord van Vetsure Pet Insurance
Hi Julie,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
We’ll be sure to pass on your kind feedback to the team.
Thanks again for choosing us, we’re so pleased to be part of Cooper's journey.
Kind regards,
Kind regards,
Lee and The Vetsure Team
Very polite and explained everything to…
Very polite and explained everything to me so it made sense. I'm autistic and there was allot of patience while I understood the information. Ty
22 juni 2026
Antwoord van Vetsure Pet Insurance
Hi Sarah,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Jake was able to help you. We’ll be sure to pass on your kind feedback to him.
Thanks again for choosing us, we’re so pleased to be part of Hope's journey.
Kind regards,
Lee and The Vetsure Team
Very helpfull
22 juni 2026
Antwoord van Vetsure Pet Insurance
Hi Emma-Louise,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Iseult was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Tommy's journey.
Kind regards,
Lee and The Vetsure Team
Pet insurance a must…
Staff were courteous did what I requested regards securing pet insurance.
22 juni 2026
Antwoord van Vetsure Pet Insurance
Hi Penelope,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Abigail and Tommy where able to help you. We’ll be sure to pass on your kind feedback to them.
Thanks again for choosing us, we’re so pleased to be part of Luna's journey.
Kind regards,
Lee and The Vetsure Team
Polite and helpful
22 juni 2026
Antwoord van Vetsure Pet Insurance
Hi Daniel,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Iseult was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Ziggy's journey.
Kind regards,
Lee and The Vetsure Team
Very easy from start to finish
Very easy from start to finish. Good price as well as good cover for my puppy.
22 juni 2026
Antwoord van Vetsure Pet Insurance
Hi Melanie,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure. We’ll be sure to pass on your kind feedback to them.
Thanks again for choosing us, we’re so pleased to be part of Chris's journey.
Kind regards,
Lee and The Vetsure Team
Friendly
Friendly, helpful staff who explain carefully and don't push you to make a decision.
16 juni 2026
Antwoord van Vetsure Pet Insurance
Hi Kathleen,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Ally and Monica where able to help you. We’ll be sure to pass on your kind feedback to them.
Thanks again for choosing us, we’re so pleased to be part of Teddy's journey.
Kind regards,
Lee and The Vetsure Team
They are not just there for your pet…
They are not just there for your pet they are also there for their customers too and friendly and helpful
22 juni 2026
Antwoord van Vetsure Pet Insurance
Hi Shaun,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure. We’ll be sure to pass on your kind feedback to the team.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Kind regards,
Lee and The Vetsure Team
I booked an appointment at Pet vets in…
I booked an appointment at Pet vets in balby , they sent a link to fill out a form online it was quick and Easy. My kitten had his injection got chip and got his flea and worm treatment and it didn t cost anything as everything was covered
22 juni 2026
Antwoord van Vetsure Pet Insurance
Hi Bernadette,
Thank you so much for taking the time to leave a review. We’re delighted to hear you’ve had a positive experience with gaining the treatment you needed from your vets.
We hope Oreo is doing well.
Kind regards, Lee and The Vetsure Team
Great customer service.
Just signed up with these and found the link from my vets was not working to well so gave them a call. Spoke to Vanessa who was so lovely and helpful, amazing customer service. In a quick 10 minute call she had me all set up and ready to go covering our new little puppy for all her needs. Thank you.
13 juni 2026
Review zonder uitnodiging
Antwoord van Vetsure Pet Insurance
Hi Martin,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Vanessa was able to help you. We’ll be sure to pass on your kind feedback to her.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Kind regards,
Lee and The Vetsure Team
I have only recently insured my dog…
I have only recently insured my dog with vet sure
the girl I spoke to on the phone was reeally polite and very helpful
Thankyou
22 juni 2026
Antwoord van Vetsure Pet Insurance
Hi Vivienne,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Eva was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Bumble's journey.
Kind regards,
Lee and The Vetsure Team
Service i received was superb
Monica was so knowledgeable and helpful. I can highly recommend Vetsure for Pet Insurance and you also receive a Discount if you take out their Pet Health Plan aswell.
19 juni 2026
Antwoord van Vetsure Pet Insurance
Hi Karen,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Monica was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Bo's journey.
Kind regards,
Lee and The Vetsure Team
Very Good caring staff service today
Very Good caring staff service today !
Made me feel part of it and my Dog 🐕 “Cash” !
18 juni 2026
Antwoord van Vetsure Pet Insurance
Hi David,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Ally was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Cash's journey.
Kind regards,
Lee and The Vetsure Team
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