I have 2 new kittens - Mischief and Mayhem - and I needed to set up Pet insurance for them both. Vanessa was super friendly and very helpful. Also very patient, clearly explaining to me all my options... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Absolutely amazing I had Joanne call me today and she was amazing despite the troubles she faced she called me to say she would call me back to finish my pet insurance! Amazing! Very good prices would... Toon meer
Bedrijf heeft geantwoord
Really pleasant, helpful , knowledgeable young man , Harry who guided me through the process. Lovely manners and the ability to listen to me. Would hope all of your staff were like him
Vanessa was utterly fabulous.She fully explained at each point and made sure we were understanding exactly what she was saying. We were able to ask any questions, that were answered fully. Vanessa is... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Winner of Financial Services Company of the Year at the British Business Awards 2025. We only offer lifetime pet insurance and work with a network of trusted vets all around the UK. Visit www.vetsure.com for more info!
Geschreven door het bedrijf
Contactgegevens
1st Floor, Helios Court, 1 Bishop Square, AL10 9NE, Hatfield, Verenigd Koninkrijk
- 0800 050 2022
- info@vetsure.com
- vetsure.com
4,9
Uitstekend
1K reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Vanessa at vetsure top lady 🐾
The lady i spoke to about my pet insurance was very friendly and helpful. Easy to talk too, calling my dog by name just felt bit more personal. Which i thought was nice. She answered all of my questions i had and helped with parts i was unsure about too. She was called Vanessa
24 juli 2026
Antwoord van Vetsure Pet Insurance
Hi Gemma,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Vanessa was able to help you with. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Arlo's journey.
Kind regards,
Lee and The Vetsure Team
Antwoord van Vetsure Pet Insurance
Hi Sarah,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Joanne was able to help you with. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Tiffany, Toffee and Timmy's journey.
Kind regards,
Lee and The Vetsure Team
Amazing!
The best pet insurance co! They answer their phones quickly, incredibly friendly and helpful. Everything is just so easy so what more could you want.
23 juli 2026
Antwoord van Vetsure Pet Insurance
Hi Nicky,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure. We’ll be sure to pass on your kind feedback to the team.
Thanks again for choosing us, we’re so pleased to be part of Minty's journey.
Kind regards,
Lee and The Vetsure Team
Always highly recommend VetSure
I spoke to Vanessa, she was amazing and dealt with my queries swiftly and politely.
23 juli 2026
Antwoord van Vetsure Pet Insurance
Hi Samantha,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Vanessa was able to help you with. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of CeCe's journey.
Kind regards,
Lee and The Vetsure Team
Vanessa was so helpful and cheery ,made…
Vanessa was so helpful and cheery ,made arranging my plan a nice easy experience ,
Thank you Vanessa
23 juli 2026
Antwoord van Vetsure Pet Insurance
Hi Sue,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Vanessa was able to help you with. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Ronnie's journey.
Kind regards,
Lee and The Vetsure Team
Ally made me feel valued and listened…
Ally made me feel valued and listened carefully. It was much appreciated and ai can't rate her highly enough.
22 juli 2026
Antwoord van Vetsure Pet Insurance
Hi Jane,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Ally was able to help you with. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Reginald's journey.
Kind regards,
Lee and The Vetsure Team
Antwoord van Vetsure Pet Insurance
Hi Mark,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Joanne was able to help you with. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Teddy's journey.
Kind regards,
Lee and The Vetsure Team
No problem with this insurance
No problem with this insurance. They work with my vets so it's very easy to use. I have used it twice for very small claims. But I didn't know if I was going to need more appointments. I'm glad I didn't but it would have been covered.
16 maart 2026
Antwoord van Vetsure Pet Insurance
Hi Hayley,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure. We’ll be sure to pass on your kind feedback to the team.
Thanks again for choosing us, we’re so pleased to be part of Storm's journey.
Kind regards,
Lee and The Vetsure Team
I have just taken out pet insurance…
I have just taken out pet insurance with your company, and spoke to joanna who I found very efficient and very helpful thanks joanna for putting my mind at rest with this, thanks again vetsure.
21 juli 2026
Antwoord van Vetsure Pet Insurance
Hi Richard,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Joanne was able to help you with. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Zuma's journey.
Kind regards,
Lee and The Vetsure Team
Antwoord van Vetsure Pet Insurance
Hi Wyndham,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Abigail was able to help you with. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Dewi's journey.
Kind regards,
Lee and The Vetsure Team
Friendly Support Staff and easy to…
Friendly Support Staff and easy to negotiate their site
20 juli 2026
Antwoord van Vetsure Pet Insurance
Hi Stephen,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure. We’ll be sure to pass on your kind feedback to the team.
Thanks again for choosing us, we’re so pleased to be part of Loki's journey.
Kind regards,
Lee and The Vetsure Team
From the start the website was easy to…
From the start the website was easy to navigate and provided all the information I required.
Joanne called me to discuss the quotation and she was extremely helpful, was interested to hear about my cat, she was professional and, importantly, was not "pushy". The whole process was explained in detail, she was a delight to deal with.
17 juli 2026
Antwoord van Vetsure Pet Insurance
Hi Sheila,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Joanne was able to help you with. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Stanley's journey.
Kind regards,
Lee and The Vetsure Team
Very helpful in a difficult situation
Having recently suffered a serious personal loss, I was very emotional. I adopted a puppy from a dog rescue, to help look forward to the future, both for me and the puppy.
I was treated with kindness and empathy by the lady spoke with on the phone. She helped me organize the pet insurance and was very helpful going over things several times with me to make sure I understood. I also like the fact that they deal with the vet directly.
6 juli 2026
Antwoord van Vetsure Pet Insurance
Hi Dawn,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Vanessa was able to help you with your insurance policy for your new puppy. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Stella's journey.
Kind regards,
Lee and The Vetsure Team
Reasonable and honest
Reasonable and honest. Tried to help me reduce my plan without compromising
15 juli 2026
Antwoord van Vetsure Pet Insurance
Hi Michael,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Ally was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Bruce's journey.
Kind regards,
Lee and The Vetsure Team
Antwoord van Vetsure Pet Insurance
Hi Donna,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure. We’ll be sure to pass on your kind feedback to the team.
Thanks again for choosing us, we’re so pleased to be part of Cookie's journey.
Kind regards,
Lee and The Vetsure Team
Antwoord van Vetsure Pet Insurance
Hi Tracie,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure. We’ll be sure to pass on your kind feedback to the team.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Kind regards,
Lee and The Vetsure Team
Easy to understand
Easy to understand. It was quick and the agent was clear, knowledgeble and polite.
22 juni 2026
Antwoord van Vetsure Pet Insurance
Hi Erick,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Iseult was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Sophia and Loki's journey.
Kind regards,
Lee and The Vetsure Team
Vetsure A professional and reliable insurance company
Vetsure were very good to deal with and liased with the vet. The insurance claim was dealt with swiftly and I would recommend them for pet insurance and peace of mind for your animals welfare.
12 juni 2026
Review zonder uitnodiging
Antwoord van Vetsure Pet Insurance
Hi Rowena,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure. We’ll be sure to pass on your kind feedback to the team.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Kind regards,
Lee and The Vetsure Team
More than happy with my experience of…
More than happy with my experience of vetsure. They paid out in a timely manner but even better they deal directly with my vets so in future i don't need to anything. The staff are also lovely and very knowledgeable
12 juni 2026
Review zonder uitnodiging
Antwoord van Vetsure Pet Insurance
Hi Sarah,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure. We’ll be sure to pass on your kind feedback to the team.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Kind regards,
Lee and The Vetsure Team
Antwoord van Vetsure Pet Insurance
Hi Leila,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Ally was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Sadie's journey.
Kind regards,
Lee and The Vetsure Team
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