I have 2 new kittens - Mischief and Mayhem - and I needed to set up Pet insurance for them both. Vanessa was super friendly and very helpful. Also very patient, clearly explaining to me all my options... Toon meer
Bedrijf heeft geantwoord
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Absolutely amazing I had Joanne call me today and she was amazing despite the troubles she faced she called me to say she would call me back to finish my pet insurance! Amazing! Very good prices would... Toon meer
Bedrijf heeft geantwoord
Really pleasant, helpful , knowledgeable young man , Harry who guided me through the process. Lovely manners and the ability to listen to me. Would hope all of your staff were like him
Vanessa was utterly fabulous.She fully explained at each point and made sure we were understanding exactly what she was saying. We were able to ask any questions, that were answered fully. Vanessa is... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Winner of Financial Services Company of the Year at the British Business Awards 2025. We only offer lifetime pet insurance and work with a network of trusted vets all around the UK. Visit www.vetsure.com for more info!
Geschreven door het bedrijf
Contactgegevens
1st Floor, Helios Court, 1 Bishop Square, AL10 9NE, Hatfield, Verenigd Koninkrijk
- 0800 050 2022
- info@vetsure.com
- vetsure.com
4,9
Uitstekend
1K reviews
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I found the lady today very helpful and…
I found the lady today very helpful and understanding about my policy as for claiming on the policy in the past I’ve got no complaints at all
4 augustus 2026
Review zonder uitnodiging
Antwoord van Vetsure Pet Insurance
Hi Lesley,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had such a positive experience with Vetsure and that Jodie was able to help you with your policy.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us.
Kind regards,
Lee and The Vetsure Team
Claims are very quickly dealt with.
Vetsure is a very good company to deal with. Very helpful on the phone and quick to respond to claims.
4 augustus 2026
Review zonder uitnodiging
Antwoord van Vetsure Pet Insurance
Hi Anne,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had such a positive experience with Vetsure and that the team have been able to help you with your claims.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us.
Kind regards,
Lee and The Vetsure Team
The lady on the phone was massively…
The lady on the phone was massively helpful brilliant service would highly recommend
4 augustus 2026
Antwoord van Vetsure Pet Insurance
Hi Gary,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Monica was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Dottie's journey.
Kind regards,
Lee and The Vetsure Team
Antwoord van Vetsure Pet Insurance
Hi Philip,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Joanne was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Tilly's journey.
Kind regards,
Lee and The Vetsure Team
Very easy to speak to someone,they were…
Very easy to speak to someone,they were very efficient and polite which made me feel happy I had chosen this plan.so far very good service .
4 augustus 2026
Antwoord van Vetsure Pet Insurance
Hi Maureen,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Harriet was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Barney's journey.
Kind regards,
Lee and The Vetsure Team
Easy to apply and great value
Really easy to use online service, insurance taken out for my doggy and documents all sent through instantly .. great peace of mind 😊
4 augustus 2026
Antwoord van Vetsure Pet Insurance
Hi Milla,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure. We’ll be sure to pass on your kind feedback to the team.
Thanks again for choosing us, we’re so pleased to be part of Minni's journey.
Kind regards,
Lee and The Vetsure Team
Reasonable pet insurance prices
Jessica, the person who dealt with my enquiry, was informative helpful and very patient with me. I was not pressured to purchase but given all of the relevant information. She was very knowledgeable and professional. It was a a very positive experience and I have decided to go ahead with the insurance cover. Thank you.
3 augustus 2026
Antwoord van Vetsure Pet Insurance
Hi Margaret,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Jessica was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Finley, Simba and Murphy's journey.
Kind regards,
Lee and The Vetsure Team
Thank you so much to Jake who helped…
Thank you so much to Jake who helped set up my insurance policy for my rescue cat Joe! He could not have been more helpful. The whole experience was super quick and easy.
Thanks again!!
31 juli 2026
Review zonder uitnodiging
Antwoord van Vetsure Pet Insurance
Hi Aimee,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Jake was able to help you. We’ll be sure to pass on your kind feedback to him.
Thanks again for choosing us, we’re so pleased to be part of Joe's journey.
Kind regards,
Lee and The Vetsure Team
Great service from a great company
Absolutely amazed at the care and professionalism of Vetsure. All their call handlers are kind and patient. They had great compassion and understanding all the way through my claim. They were very supportive when my dear cat passed away too.
I had to make a difficult call after my cat passed away and Vanessa took my call. She was so kind, caring and compassionate and so supportive too. She didn’t rush the call but gave me all the time I needed. She told me to call any time and she would chat with me.
I cannot recommend Vetsure highly enough. Great service by a great company.
24 juli 2026
Antwoord van Vetsure Pet Insurance
Hi Julia,
Thank you so much for taking the time to leave us such a lovely review. We’re delighted to hear you’ve had a positive experience with Vetsure, and we’re truly sorry to hear about the loss of your cat.
We’re pleased that Vanessa was able to provide support during such a difficult time, and we’ll be sure to pass on your kind feedback to her.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like yours truly means a great deal to our team.
Wishing you all the best.
Kind regards,
Lee and the Vetsure Team
Lovely pleasant and very professional…
Lovely pleasant and very professional how she came across 👍
31 juli 2026
Antwoord van Vetsure Pet Insurance
Hi Lee,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Monica was able to help you with. We’ll be sure to pass on your kind feedback to her.
Kind regards,
Lee and The Vetsure Team
Antwoord van Vetsure Pet Insurance
Hi Margaret,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Joanne was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Meeko's journey.
Kind regards,
Lee and The Vetsure Team
Excellent Customer Service
I personally received excellent customer service. Very informative and answered all my queries.
Honest with all quotes, I was able to make the final decision for myself, without being persuaded. Very satisfied with the service provided.
29 juli 2026
Antwoord van Vetsure Pet Insurance
Hi Abigail,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Joanne was able to help you with. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Posca and Bic's journey.
Kind regards,
Lee and The Vetsure Team
Amazing service highly recommend to me…
Amazing service highly recommend to me and I must say they are fantastic great value for money.
29 juli 2026
Antwoord van Vetsure Pet Insurance
Hi Natasha,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Ally was able to help you with. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Stormy and Cherrie's journey.
Kind regards,
Lee and The Vetsure Team
I found Vetsure very helpful
I found Vetsure very helpful, talking me through what was available , the young lady speaking to me didn’t give me a sales talk. but helped me thru every contract, no pressure, so anyone not sure I recommend you give Vetsure a call !
29 juli 2026
Antwoord van Vetsure Pet Insurance
Hi Linda,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Hilary was able to help you with. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Annie's journey.
Kind regards,
Lee and The Vetsure Team
You was very helpful and give me all…
You was very helpful and give me all the information I needed to know and I was very happy with your time
21 juli 2026
Antwoord van Vetsure Pet Insurance
Hi Carol,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Hilary was able to help you with. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Stanley and Milo's journey.
Kind regards,
Lee and The Vetsure Team
Communication was great
Communication was great, staff were polite and easy to understand explaining everything fully and answering my questions. The price was lower than my renewal which was the reason for moving insurers.
Obviously I haven't had to use the insurance yet as I have just taken it out so cannot comment on their service regarding that, but hopefully it would be as smooth as everything else has been.
28 juli 2026
Antwoord van Vetsure Pet Insurance
Hi Faye,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that the team were able to help you. We’ll be sure to pass on your kind feedback to them.
Thanks again for choosing us, we’re so pleased to be part of Raine's journey.
Kind regards,
Lee and The Vetsure Team
Just purchased so can't comment on…
Just purchased so can't comment on everything but information was given clearly and all my questions answered.
20 juli 2026
Antwoord van Vetsure Pet Insurance
Hi Audrey,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Jodie was able to help you with. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Bonnie and Jasper's journey.
Kind regards,
Lee and The Vetsure Team
Antwoord van Vetsure Pet Insurance
Hi John,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Vanessa was able to help you with. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Dexter's journey.
Kind regards,
Lee and The Vetsure Team
Antwoord van Vetsure Pet Insurance
Hi Yvonne,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Hilary was able to help you with. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Bella's journey.
Kind regards,
Lee and The Vetsure Team
Spoke to a lovely representative,Ali.
Spoke to a lovely representative,Ali.
Very informative, friendly. Knew her stuff and obviously loved animals herself which made the experience easier for me
17 juli 2026
Antwoord van Vetsure Pet Insurance
Hi Alison,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Ally was able to help you with. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Buttons' journey.
Kind regards,
Lee and The Vetsure Team
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