Viabenefits Reviews 

After navigating their confusing website and apps to get what supposed to be MY MONEY usually for ridiculous details I get “not approved”. Unreal such an entity could be used to frustrate retired seniors just trying to get what’s legitimately theirs. Sad that 3M company would put their retirees through this!

My premiums have skyrocketed since SAG-AFTRA dumped senior performers in 2021. The advisors at Via Benefits were decent the first two years, but since 2023 they have generally been lame (to be kind). Generally poorly trained, ignorant, and almost impossible to reach. Because of that increase, we tried to change our medigap plan for next yeaar. The advisor recommended a company with significantly lower premiums, (of which we had never heard and is not even on VB's website). My wife and I were both denied for vaguely stated reasons (neither of us has EVER been denied previsously). When trying to find out how to appeal the denial VB said they couldn't do anything and we were told to contact the new company directly, which we have done and are inching our way toward getting an explanation for the denial reasons.

Confusing website especially since there is a website for HSA benefits and a separate website for the portion of your HSA that is invested. High fees. If you are eligible use Fidelity or another brokerage where HSA have no fees.

I have the same horrible experiences that every one else describes. I believe the root cause of Via Benefits’ problems is they are understaffed, and very few on the staff have the training or authority to do anything to help you. When a customer calls in, there is apparently no documented case opened that ensures the customer need is handled to completion; there is no follow up. No employee takes ownership of a problem; they just hand it off to others. If a call gets lost or dropped, they never call back. On hold times can be 3 to 4 hours each, and I often had two or more sequential hold sessions in one day. Customers are not allowed to call anyone or any department directly. All incoming calls get routed to people who know nothing, and who then transfer your call to someone else, where you are likely to again sit on hold for a long time. If you ask the first person to stay on the line until the next person answers, they refuse to do so. If you don’t want to stay on hold, and you instead request an automatic call back, the person that calls you a few hours later knows nothing, then like before, you get transferred and put on hold for more hours. Often their work day is over by then, and the call will terminate. In summary, Via Benefits knows almost nothing about how to properly provide customer service. I’d give them zero stars if that was an option.

I would rate Via Benefits lower than ONE Star if I could. I have had nothing but horrible experiences with it ever since I've been dealing with them and have actually avoided dealing with them as much as possible. I keep getting very simple claim requests NOT APPROVED when the information is adequately submitted and visible on the documents I forward. This has happened zillions of times. I'm ready to file a formal complaint with everyone possible about their horrible service which results in way too much time and effort to get a simple reimbursement for even a $10 prescription!!!!

Have tried and tried to get a reimbursement for fees already out of pocket. I can't believe how many times I've tried to deal with this company...around and around we go, always sending me back to the website. a different story all the time when trying to talk to company representatives. Thieves for sure! Stay away from this company. They are in the business of stealing your hard earned money!

Called in to talk to a representative, had a question, he said would be right back, then I hear screaming at a child on the phone, I said hello, hello, and then the representative hung up on me. I called VIA Benifits, and they tried to "Talk me down" from telling a supervisor, then put me on hold then hung up. Horrible web site, horrible service.

The technology of this company is inadequate and should result in termination of CIO! Required to sign up for Medicare supplemental insurance by my previous employer
(1) Closed on weekends and holidays even though 40% of the time to sign up is a weekend or holiday
(2) phone wait time #1 > 99 minutes
(3) website overwhelmed and won't allow enrollment. Getting a) 502 error b) sorry not available c) please contact technical support with wait time > 99 minutes
4) have spent 8 hours today trying to enroll.

This company is result of the corporate trend to offload employees to "serve us better." My employer dangles a discount to lure us retirees into shopping online for Medigap and Part D policies through Via Benefits, and it has been a frustrating nightmare. The first call I made I was put on hold for 1 hour, and today it's approaching 2-1/2 hours, all to "correct" parts of my application that would take 1 minute if I could edit it on line.

Shady at best. I have to wonder if there is a kickback to sign up with one of the insurances they give options to. The site made it look like I was going to have an over $9000 deductible for a plan that I chose before open enrollment. I was in a panic to change it. Called my insurance about it and was told that it wasn't true. I feel that it is a ploy to get you to sign up because then in return they pay your Medicare premium and your supplemental insurance until the allotted amount they give you in Via Benefits runs out. It is kind of a bait and switch to make you believe your getting something but in reality Via Benefits is not losing any $ and likely gaining a lot from the supplemental that you have chosen through them. Someone please correct me if I am wrong. I got kicked off VB because I chose a zero premium Advantage plan.

We were dumped to Via Benefits from a previous employer's health plan. Went on their site to shop for plans, and then when ready to select clicked on "Enroll Now" which promptly gave me a phone number to call.

When I called, received a message that their call back function is not working given their volume, but that I could expect a 100 minute wait. Three and a half hours later I am still on hold!!!! Any real company would allow you to enroll online through a few simple clicks. It appear they are a front to simply frustrate people in hopes they go elsewhere!

So happy (NOT) that we now get to deal with the cluster that is Via Benefits!

Really stuck here! Trying to change providers away from Humana. But my Dad's employer itt was sold to L3Harris who has chosen to outsource their retiree health benefits plan to viabenefits.com

The company - viabenefits.com is scammy or fraudulent in behavior. Been trying to reach "a licensed advisor" to discuss alternative options to Humana but long story short they keep putting me on hold for hours then disconnect. Online chat personnel insists the ONLY option is to speak with a licensed advisor and it MUST be done by phone. Chat persons "have no mechanism" to schedule a call.

While on hold one is encouraged to use the website to see available alternative health care programs - however, once one answers many personal questions website shows only Humana.

All this despite documents received in the mail over the years showing a variety of options including Aetna, UHC, Kaiser.

After 3 days of this I'm about to give up! Wondering if anyone knows of any senior citizens health advocate or ???? SHAME ON L3HARRIS for selecting this SCAMER of a company to "serve" it's retirees.

Same complaint as everyone else. I am forced to use these folks no choice. Cannot get hold of anyone. Cannot schedule an appointment, none available. Just needed to clarify some information about a Prescription Drug Plan. The information they have listed for my current plan is completely wrong so what other information on plans they provide is wrong. Tried the call back and they did call me back after 11/2 hours, the representative talked to me for less than 3 minutes and then put me on hold and after 20 minutes the call was disconnected. Horrible service.

Total crooks

this company is not about patient care
they don't want to give back money to people whom it belongs to even for legitimate expenses

I'm on hold (again) right now. So far, in the last 28 hours, I've racked up about 10 hours of hold time. There are certain things (medicare insurance advisor being one of them) that you have to talk to an advisor, and cannot go through the web site. The online chat on the web site will tell you (after waiting 2 hours to chat), that you have to call. When you call, you wait (for an hour or two) and get a first-level rep that can only transfer you to a wait line for the advisor. This wait can be (yesterday for me) 5 hours. When I finally got the advisor on the line, he could not hear me, and he dropped the call. I've been through this call to wait, to transfer, to wait, 3 or 4 times so far in the last 28 hours.

They left me a message about an issue that requires my attention. I tried calling back after about 10 minutes and was told a 2 hour wait! Chat function showed 2 1/2 hours.
It ended up being a 50 min wait.
I'm giving a 2 instead of a 1 becuase the people that I have talked to (with one exception) have been pretty good.
They seem to have fixed the isse of constantly dropping the call.

I only wish that I could give via benefits less than 1 star. They have the worst customer service of any company that I’ve dealt with. I have called them repeatedly for the past 5 days and still can’t get in touch with anyone that can help me. Avoid them like the plague!

Had a scheduled appointment on 11/15 for 3:15 p.m. and waited on line until 3:58. Representative Patterson had no knowledge of my current plan and could not find it. Kept me on hold and never indicated he would return. Indicated he had to go t o Medicare website. Horrible customer service skills. Agitated by my concerns and indicated he had 12 years of experience with Via? What would you get for 5 years of service? Couldn't answer most of my questions and suggested I call UHC myself. How disrespectful?. How can they continue to not provide quality service? They are poorly trained, unknowledgeable, rude and disrespectful. After more than an hour of nothing I'll need to call back and wait hours praying someone might know enough to get me registered before the 12/5 deadline. These kinds of reviews merit attention and seniors should not be subjected to this mess.

We have to use via benefits to get to the Ca marketplace for my wife. As others have stated - long wait times, completely incompetent support staff, callbacks that just place you back into the 400 minute queue. It's an embarrassment to Northrop Grumman to be partnered with this entity. Just hung up on "Nicholas", a customer support dolt. No idea how to do his job. He was having the covered Ca folks walk him thru his job. We'll get back in the queue and hopefully get the one breathing agent.