33 euros for an exchange/return of the item doesn’t fit. Not really developed for international orders. No reason to shop from victoriabeckhams own page when you can shop same items locally from Mythe... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I’ve purchased products online and in store in the London store and both experiences have been amazing. The lady that served me in the London store was amazing, I can’t remember her name but she was e... Toon meer
I am very satisfied. Recently bought a dress and a few items from loungewear. Great natural materials, products were made of cotton, wool, mohair, also products were made in Portugal which really matt... Toon meer
Bedrijf heeft geantwoord
Several folks covering the floor but all seemed very unimpressed with me. I’ve shopped regularly at the London store when I have a night or two in town traveling from Seattle. I love your clothing, yo... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Founded in 2008 with a collection of dresses celebrated for their cut and fit, Victoria Beckham’s eponymous label forms the basis of the modern woman’s wardrobe; versatile and wearable yet rooted in modernity with a sophisticated ease. Developed at the Victoria Beckham atelier in London, today the brand offering includes ready-to-wear, footwear, expertly crafted eyewear, and timeless leather goods.
Contactgegevens
London, Verenigd Koninkrijk
- clientservices@victoriabeckham.com
- victoriabeckham.com
3,9
Goed
727 reviews
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Heeft 93% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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Antwoord van Victoria Beckham
Dear Pauline,
Thank you for the wonderful feedback!
We're so glad you're loving the design and quality of your new items.
Enjoy, and we look forward to welcoming you back soon to Victoria Beckham.
Kind Regards,
Rio - Client Services
Antwoord van Victoria Beckham
Dear Stefanie,
Thank you so much for the review!
We are thrilled to hear that you are happy with our service, as well as the design and quality of our products.
Delivering excellence across the board is always our goal, and we look forward to welcoming you back soon at Victoria Beckham.
Kind Regards,
Rio - Client Services
Dress purchased was fine but Shop staff was rude!
Dress purchased was fine though too small for partner. Returned at shop with little fuss. However, bought another dress at the shop at Dover street which we love and required alteration. Came back for the alteration with the tailor last week, sales advisor we approached at first instance was rude, was not managing expectations to say someone will be with us and instead decided to say that if we are rude she will not serve us. No one was rude, we were wondering what was happening having come in a few times over the week, we just wanted some service!! Really left a sour taste!
5 juni 2026
Antwoord van Victoria Beckham
Hi Mark,
Thank you for taking the time to share your experience with us.
I am sorry to learn that your subsequent visit to our Dover Street store left you feeling disappointed.
Providing a welcoming and attentive service is something we take very seriously, and it is concerning to hear that your interaction with our team did not reflect the standards we strive to deliver. We understand how frustrating it can be when expectations are not clearly managed, particularly after multiple visits regarding an alteration.
Your feedback has been shared with the relevant team for review, and we appreciate you bringing this matter to our attention.
We hope that we will have the opportunity to provide you with a much more positive experience in the future.
Kind regards,
Ishtar
Antwoord van Victoria Beckham
Dear Michelle,
We appreciate you taking the time to leave a review.
We are happy to hear that we have met your expectations, and we look forward to welcoming you back soon at Victoria Beckham.
Kind Regards,
Rio - Client Services
Absolutely impeccable
Absolutely impeccable ! A fantastic fit, flattering fabric , showing the best features of my body and concealing the rest . Magic !
17 mei 2026
Antwoord van Victoria Beckham
Thank you for such a wonderful compliment!
Creating a flawless fit with high-quality, flattering fabric is our ultimate goal, and we are thrilled that this piece did exactly what it was supposed to do.
Enjoy wearing your new favorite item, and we look forward to welcoming you back soon at Victoria Beckham.
Kind Regards,
Rio - Client Services
Antwoord van Victoria Beckham
Dear Cristina,
Thank you for sharing your experience.
We are thrilled to hear that our service was efficient and that the items met your expectations.
We look forward to welcoming you back for your next order with us at Victoria Beckham.
Kind Regards,
Rio - Client Services
I was really satisfied with all clothes…
I was really satisfied with all clothes from VB. I love the designe. I thanks a lot to Biljana with nice help during the shopping . JM
15 mei 2026
Antwoord van Victoria Beckham
Hi Jana,
Thank you for your kind feedback.
We are delighted to hear that Biljana provided such a positive experience during your visit. Your comments are greatly appreciated and will be shared with her.
We very much look forward to welcoming you back to Victoria Beckham in the near future.
Kind regards,
Ishtar
Antwoord van Victoria Beckham
Dear Susan,
Thank you for taking the time to share your feedback.
We are delighted to hear that you were pleased with the service you received and that your order arrived efficiently. It is even more rewarding to know that you are absolutely thrilled with your dress.
Your kind words mean a great deal to us, and we truly appreciate your support of Victoria Beckham. We hope you enjoy wearing your dress and look forward to welcoming you back again soon.
Kind regards,
Melody - Client Services
Antwoord van Victoria Beckham
Dear Razen,
Thank you for your wonderful review.
We are delighted to hear that you found your Victoria Beckham piece simply beautiful. Knowing that our designs are appreciated in this way means so much to us.
Thank you for your support, and we hope to welcome you back again soon.
Kind regards,
Melody - Client Services
Classic quality
Quick responses. Efficient updates on deliveries. Clothing quality and fit exceptional.
14 mei 2026
Antwoord van Victoria Beckham
Dear Susan,
Thank you for taking the time to share your experience.
We appreciate you highlighting our communication and the quality of our clothing.
We hope you continue to enjoy your item.
We look forward to welcoming you back to the Victoria Beckham website in the future.
Kind Regards,
Rio - Client Services
Antwoord van Victoria Beckham
Dear Clare,
Thank you for sharing your feedback.
We are happy to hear that you're pleased with your recent experience with us.
We appreciate the support, and we look forward to welcoming you back to the Victoria Beckham website in the future.
Kind regards,
Rio - Client Services
Love VB dresses
Love VB dresses. Classy and still a bit sexy. Great customer service. I’m a customer for life!
14 mei 2026
Antwoord van Victoria Beckham
Dear Tiffany,
Thank you for sharing your experience!
We are absolutely thrilled to hear that you love our dresses.
Knowing our customer service met your expectations makes it even better.
We look forward to welcoming you back soon!
Kind Regards,
Rio - The Client Service Team
Antwoord van Victoria Beckham
Dear Adele,
Thank you for your wonderful review.
We are delighted to hear that you received fabulous service. Providing an exceptional experience for our customers is always our priority, so it is incredibly rewarding to receive such positive feedback.
Thank you for your support, and we look forward to welcoming you back again soon.
Kind regards,
Melody - Client Services
I was so excited.. but disappointed
I was so excited, this is the first time I've ordered a piece from VB, and I've heard she is fastidious about quality....but I was so disappointed!
It felt like a delivery from Next. There was one sheet of tissue that the dress was wrapped around and the dress was a crumpled mess.
I had just expected it to be lined and was so shocked that it wasn't.
20 mei 2026
Antwoord van Victoria Beckham
Dear Felicia,
Thank you for taking the time to share your feedback.
We are very sorry to hear that your first experience with Victoria Beckham did not meet your expectations. We understand how disappointing it must have been to receive a piece you were so excited about and find that the presentation and packaging fell short of what you anticipated.
We appreciate your comments regarding both the condition in which the dress arrived and your expectations of the garment's construction. Customer feedback such as yours is invaluable, and we will ensure your comments are shared with the relevant teams for review.
We would welcome the opportunity to discuss your experience further and assist with any concerns you may have regarding your order. Please do not hesitate to contact our Customer Care team, who will be happy to help.
Kind regards,
Melody - Client Services
Antwoord van Victoria Beckham
Dear Zoe,
Thank you so much for your lovely review. We are delighted to hear that Melisa made your visit such a special and memorable experience.
Your kind words mean a great deal, and we will be sure to share your feedback with her.
We look forward to welcoming you back again soon.
Best wishes,
Ishtar
Amazing in store service!!
Amazing in store service!!! Welcoming, knowledgeable staff and super friendly and charming. In store tailor absolutely wonderful too. So happy.
My only critique would be that I had to chase (phoning and emailing store) to find out when my order would be ready. I never received any response so just had to turn up and hope for the best. Phone goes straight to voicemail which is a little frustrating.
12 mei 2026
Antwoord van Victoria Beckham
Hi,
Thank you for your wonderful feedback. We're delighted to hear that you had such a positive experience with our team.
We also appreciate your comments regarding the communication around your order. We're sorry to hear that you had difficulty reaching the store and did not receive an update on when your order was ready. Your feedback has been shared with the team as we continue to improve our customer experience.
Thank you again for taking the time to share your thoughts, and we look forward to welcoming you back soon.
Kind regards,
Ishtar
Beautiful clothes BUT terrible service.
Beautiful clothes BUT inexperienced staff with poor customer service skills. Very unwelcoming and not engaging, they seem to lack the most basic knowledge of retail.
Poor layout, everything crammed in one corner, changing rooms dark, badly positioned mirrors.
A very disappointing experience, I expected a lot more.
However, Jack, the tailor very professional and kind.
18 mei 2026
Antwoord van Victoria Beckham
Dear Carol,
Thank you very much for taking the time to share your feedback with us. Insights like yours are invaluable and help us continually improve both our service and the overall customer experience.
I am very sorry to hear that your recent in-store experience did not meet your expectations. Please be assured that your comments have been shared with the wider team and will be carefully reviewed to help address the concerns you have raised.
We truly appreciate your honesty and hope to have the opportunity to welcome you back in the future, providing the level of service you rightfully expect and deserve.
Kind regards,
Ishtar
Antwoord van Victoria Beckham
Thank you for your wonderful feedback. We’re delighted to hear how much you love the Victoria Beckham collections.
Your support means a great deal to us, and we look forward to welcoming you back again soon.
Kind regards,
Laura - Client Services
Antwoord van Victoria Beckham
Dear Marijia,
Thank you for your wonderful review.
We are delighted to hear that your experience was flawless, as always. Your continued support and confidence in Victoria Beckham mean a great deal to us.
We truly appreciate your kind words and look forward to providing you with many more exceptional experiences in the future.
Kind regards,
Melody - Client Services
Antwoord van Victoria Beckham
Thank you for your kind feedback. We’re delighted to hear that you found the experience well-informed, quick, efficient, and reliable.
Your support is greatly appreciated, and we look forward to welcoming you back to the Victoria Beckham website in the future.
Kind regards,
Laura - Client Services
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