Victorian Sliders® Reviews 

Probably the best company I've ever dealt with!
all our orders are dealt with by Hugo who is truly fantastic and very professional.
Delivery is fast and communication is very good.
I would highly recommend.

Holly (Account Manager) is super helpful, always on the ball, quick to help wherever she can and always giving me quick answers on updates/deliveries.

Hi Just want to thank Maddy for all the help over the last couple of months to get theos order done correctly.

Good company to work with, windows are good quality.

Gracie in there Essex office is also very helpful.

The staff members are always very helpful and polite, and very efficient and professional when dealing with my orders or any questions I need answering regarding their product.
They have taken the time to get to know their customers, making the whole process so much easier.

Charlotte is always nice to deal with as she is very friendly and the customer service/sales is great. The quality of the product is very good and we rarely have complaints from our clients and when these do happen, it is dealt with efficiently and quickly.

We love our contact at Victoria Sliders, Vicky who is our contact at victoria sliders, deals with all our queries fast and effianctly.

Vicky is always helpful in the sales department that covers our area.

I have been dealing with Victorian Sliders for many years, they have been absolutely wonderful with the service and aftersales, Maddy has always excelled in providing the best customer service and has always sorted out any niggles without any drama, the level of care and professionalism is admirable, keep up the good work!

excellent customer service and a 100% attention given at all times , our account handler vicky is a credit to Victorian sliders , and I'm sure the rest of the staff are the same . Cant ask for a more professional and at tentative service

Tom Wilkinson
Trade supply Manager
Island windows & The Plastics Depot

Always fast and efficient ordering process.
Delivery time is always quick too
Great value for money for excellent quality windows
I normally deal with Maddy who is very efficient and friendly

I recently had the pleasure of having great customer service and help from Emily at Victorian Slider. They were always willing to go the extra mile to help me with what I needed. They were always prepared with the correct information and were very knowledgeable about their product & design brief. I would highly recommend this company and their customer service to anyone looking for a great customer experience.

the quote was set back quickly and as requested, then i had to change the quotation, and again very prompt and professional, i needed to ask a few technical questions and the response and knowledge was very good, very impressed.

It was a large order of 38 sash windows, The complete order went extremely smoothly from quotation through to signing of which was double checked before processing, Charlotte who dealt with the order was so helpful all the way through and kept an eye on all aspects of the order, The delivery was co-ordinated well and arrived on time, I was away during installation and it was important to me that everything came as per my order so my fitting teams only had to install and not deal with any complications.
The whole job went so well and the customer was very impressed with the product.

Purchased victorian sliders sash windows. Very disappointed in poor quality of them. Of 11 windows 4 have failed in first week. Spring loaded safety devices poor plastic design. Numerous emails requesting something be done. Still waiting response.
(Finally received replacement parts)

Have used Victorian Sliders for around 3 years now and Gracie in the sales team has been amazing! She is always helpful and keeps me up to date with the job progress for each and every order.

Bought sash and case windows from this company through a local builder and the aftersales of this company is awful as they are not interested. Noise protection is virtually non existent. Totally disappointed!

Terrible terrible terrible.
My advice would be to avoid.

These double glazed windows are not fit for purpose. We live in London and replaced all our mismatched older windows with these through a supplier and fitter and although we didn't expect double glazing to protect us from the outside completely , these windows manage to be far worse than the old 1980s windows (WITH cracks!). They provide virtually no protection from noise or draughts.. It has been a nightmare, and a complete waste of money.

Initially an agent came out and was helpful (blaming the fitting) and the fitter did come back and add more silicone but it made no difference as the problem is with the ill-fitting 'slide' element. The rep from Victoria sliders also siliconed a bit, same. No difference. Because it is the windows!

I have been told these are the cheapest glass available and together with the various elements that leak the outside in they have been a nightmare. Totally ruined our enjoyment of our new home.

Now the fitter has attended several times and there is no more he can do, Victoria sliders are ignoring us. Our supplier has been in touch several times and promised an answer. Nothing. I have been in touch through the agent that attended and through Head Office. Nothing...

I am in touch with FenSA and have been advised to try Trading Standards, which I will do.. but it doesn't help in the meantime.

Please contact me and I will send you videos I have taken which illustrates leakage and noise infiltration, which you can hear, as against cold which you only feel.

The ancillary equipment provided (i.e. keys and locks) are also cheap and shoddy, reflecting the windows themselves.

I purchased two sash windows through a local supplier in 2014. From the very beginning one of the windows did not close without having to climb onto the internal windowsill, fortunately the sill is only 18 inches from the floor, so despite it being a problem, it was something that I could live with.
In Summer 2019 it was noted that the seal had failed on the other window. I checked my paperwork and found that I had a 10 year guarantee. I spoke to the supplier when possible, given the Covid restrictions. They put the matter in hand. Despite repeated requests by the supplier, two years later the replacement unit...frame and glass! arrived. I collected it having arranged for someone to fit the replacement only to find that it was for the other window. This was in August/ September 2022.
I tried to contact Victorian Sliders and was told that they wouldn't speak to me, my complaint had to be made through the supplier. I understood that the supplier was having problems with them.
Eventually, the correct replacement, unit and glass, arrived at the suppliers. The "horns" hadn't been supplied which caused further aggravation. I managed to get in touch with the window fitter and he said that he could use the original ones.
The replacement unit was fitted, I paid the fitter despite it being under guarantee.
On cleaning the window today I noticed that there was some "streaking" on the glass. It appears that there are markings on the glass on the inside of the sealed unit.
Putting up with substandard products is something I am reluctant to accept,
However, it's unlikely that I will go through this ridiculously long episode of waiting for another replacement.
I may obtain a new sealed unit provided by a competent glass merchant, at my own cost.
I do not consider that these manufacturers are competent in both production and customer service.

If they fit windows like they drive, then avoid at all costs. Impatient and dangerous drivers